WestendDJ Ltd Reviews 

2,065
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 322 reviews, reviewers overwhelmingly had a great experience with this company. Regular customers frequently praise the knowledgeable store team for providing exceptionally friendly and attentive assistance across both physical retail locations and digital ordering platforms. Many everyday buyers note that acquiring professional music equipment is exceptionally simple, emphasizing the impressive product catalog selection, great overall value, and dependable shipping performance. However, some people mentioned that external courier services occasionally caused unexpected transit delays, delivery failures, or entirely missing tracking updates. A few reviewers also encountered frustrating communication gaps regarding shipping confirmations, along with prolonged wait periods for order resolution.

What people talk about most

Delivery service

Customers consistently report positive experiences with delivery service, highlighting exceptionally fast... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive in mint condition and work... See more

Service

Users describe positive interactions with service, highlighting fast postage and competitive pricing... See more

Order

Consumers find order satisfaction to be high, highlighting a smooth and straightforward purchasing process.... See more

Staff

Customers consistently note positive experiences with staff, describing them as super helpful, knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to Tottenham court Road shopfront advice on how to get started with my teenage son. Very helpful and knowledgeable. Gave great advice even though i said I would not be making a purchase there a... See more

Company replied

Rated 5 out of 5 stars

West end DJ was the perfect choice. Not only did they deliver quickly but on the day I asked for and refunded the money paid for the Saturday delivery. I am delighted with my Technics 1200s and will b... See more

Company replied

Rated 5 out of 5 stars

I never normally write reviews, but West DJ was an amazing company to deal with. The customer service was simply excellent. Always went above and beyond.Nothing was ever too much trouble when I called... See more

Company replied

Rated 5 out of 5 stars

Excellent dj shop . Always fast delivery / next day . Try to price match on occasions in the past . Good overall stock of equipment & quality items What I like most , when I phone them... See more

Company replied


Company details

  1. DJ Supply Store
  2. Electronics Store
  3. Hi-fi shop
  4. Music Store
  5. Musical Instrument Store

Written by the company

DJ and music production equipment for DJs and producers from West End DJ, London's DJ store offering DJ equipment at the lowest prices with 0% finance available over 18 months (subject to status). We offer DJ equipment deals with free next day delivery in the UK on orders over £50


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,065)

318 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Westend DJ are my #1!!!

West end DJ have an outstanding selection of products and their 0% finance was a standout offering in the market and definitely sweetened the deal. Thoroughly recommend to any DJs, whether budding amateurs or serious pros, super happy with my AlphaTheta XDJ-AZ!!

3 February 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review.

Best regards

Gavin

Rated 5 out of 5 stars

Decks and mixer

Great service thanks

16 March 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Rob.

Best regards

Gavin

Rated 5 out of 5 stars

Great service and fast delivery

Great service and fast delivery of exclusive flx-10 w. Pin for delivery, due to expense, gives confidence that your gear only comes to you. Will definitely use again.

11 March 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Ash.

Best regards

Gavin

Rated 5 out of 5 stars

5 stars

Wouldn’t buy my music equipment from anywhere else now. This is my second purchase and even if their price is slightly higher than a competitor, I will go with WestendDJ - so make of that what you will.

25 March 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your continued custom and review.

Best regards

Gavin

Rated 3 out of 5 stars

My az alphatheta

My az arrived I used it after laying 3 days and noticed a manufacture date of 2024, and a couple of software glitches with the unit, updated the unit and still the same , rang west end dj and that are passing the information to the manufacture, the unit should be replaced as it is faulty, I was not offered this and await further details, I should have a new unit and not one which is two years old, these units were problematic and I waited till the issues were sorted, clearly they are not

24 March 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Hi Edmund,

I'll drop you an email to see if we can get this resolved for you. We serial track all of the stock we receive so we can work out when we received it from AlphaTheta, and the date of manufacture. If there are issues we'll get things sorted.

Best regards

Gavin

Rated 5 out of 5 stars

My go-to for DJ equipment for 20 years

Fast delivery. Well packaged. West end DJ have been my go to for DJ equipment for the past 20 years for a reason.

5 March 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Hi Tom,

Thank you for your continued custom and taking the time to leave this review.

Best regards

Gavin

Rated 5 out of 5 stars

i have been making multiple purchases…

i have been making multiple purchases from Westend DJ In Hanway street . the team and support are fantastic they also do evenings of workshops that got me onto the Academy with Terry . its really great to see equipment in the showroom and its a 5/5 experience . big shout to Dave who's really looked after orders and great prices . to be able to go and pick up from store is a big plus .

20 February 2026
Unprompted review
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Peter - I'll pass your kind words on to David.

Best regards

Gavin

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look