I redently purchased a Sportage GTLine which was nearly two years old. The whole experience was generally fantastic, only let down by slow response to post purchase query on battery caution indicator... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased a used KIA car from their Newport showroom, and was looked after principally by Mo, who could not have been more friendly, knowledgeable and helpful, which has made the whole process a ple... See more
Company replied
I would HIGHLY RECOMMEND anyone looking for a new or used cars from Wessex Kia garage in Newport I can not fault the level of service I’ve received especially from Mo from there sales team and Craig... See more
Zoe at Wessex Garages was absolutely amazing from start to finish. She was so warm, friendly, and genuinely caring, nothing was too much trouble. She took the time to make my mum feel completely comfo... See more
Company replied
Company details
Written by the company
At Wessex Garages, we take a straightforward approach to everything we do. We promise to offer knowledge, trust, transparency and value for money in all areas of our business – and that’s why we have become a leading destination for customers from across the South West, Wales and beyond. We have been retailing and servicing vehicles for over 30 years, and we use our extensive experience in the motoring industry to bring you the highest quality vehicles and exceptional customer service every day of the week.
Contact info
Pennywell Road, BS5 0TT, Bristol, United Kingdom
- 01179350000
- customerservice@wessexgarages.com
- www.wessexgarages.com
4.2
Great
767 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 2 weeks
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The level and speed of customer service…
The level and speed of customer service with this company is appalling. Still waiting for a response from an email sent over a week ago. When I deal with the local branch they dodge certain questions over th email, I get passed between people and they also are very slow to reply. I will be complaining directly to Kia UK about this company and their poor levels of service.
20 March 2026
Unprompted review
Reply from Wessex Garages
Thank you for bringing this to our attention, and we’re very sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we understand how frustrating delayed responses and unclear communication can be.
We take your feedback seriously and would like the opportunity to look into this matter properly and resolve any outstanding concerns. Please could you contact us directly with your details so we can investigate and ensure you receive the support you need as quickly as possible.
We appreciate you raising this with us and hope we can restore your confidence in our service.
Thank you
Tracy Griffiths
Head of Marketing & Online
3 month wait for Gloucester branch
Similar to a one star review below I tried to contact the Gloucester branch today as my Kia has developed a fault and loses power whilst driving which is fairly dangerous. After being cut off several times a lady took the registration number and then told me there are no appointments for 3 months. I clarified I’d heard correctly especially as this was a dangerous fault but she repeated that the best they could offer was 3 months time. I was so shocked I called back and spoke to a man who confirmed that they are very busy and suggested Baylis at Staverton who are also a Kia dealer. Called them and car booked in for early next week and good friendly customer service. Don’t waste your time with Wessex Gloucester branch.
25 March 2026
Unprompted review
Reply from Wessex Garages
Thank you for taking the time to share your experience. I’m genuinely sorry to hear about the difficulty you faced when trying to book your vehicle in with our Gloucester branch, especially given the nature of the issue you described. This is certainly not the level of service we aim to provide.
Your feedback highlights areas where we clearly need to improve both in the availability of our service appointments and in how we support customers who are dealing with urgent concerns. I appreciate you bringing this to our attention, and I will ensure this is reviewed with the team as a priority.
I’m pleased to hear that you were able to get your car booked in quickly elsewhere, though I regret that we weren’t able to assist you when you needed us.
Should you give us the opportunity in the future, we would welcome the chance to restore your confidence in our service.
Thank you again for your feedback.
Tracy Griffiths
Head of Marketing & Online
Graham the salesperson who helped me…
Graham the salesperson who helped me purchase a new vehicle at the Newport garage was extremely helpful and patient with me during the process. As I was unsure which model to purchase he let me test drive the both cars and put me at ease with his patience and expertise, I will definitely recommend him to anyone wishing to purchase a vehicle
14 March 2026
Unprompted review
Reply from Wessex Garages
Thank you for your fantastic review!
We’re delighted to hear that Graham provided such a helpful and patient experience while you were choosing your new vehicle. Buying a car is an important decision, so it’s great to know he took the time to ensure you felt comfortable, informed, and confident throughout especially by arranging test drives to help you decide.
We really appreciate your recommendation and will be sure to pass your kind words on to Graham. Wishing you many happy miles in your new car 🚗
Thank you
Tracy Griffiths
Head of Marketing & Online
Excellent purchase experience
Excellent knowledge of sales staff regarding vehicle. Good pricing on the used vehicle we purchased. Very straightforward purchase process. Good communication from sales person throughout. Seamless experience.
4 March 2026
Unprompted review
Reply from Wessex Garages
Thank you for your fantastic feedback!
We’re really pleased to hear that you found our team knowledgeable and that the whole process was straightforward and seamless. Providing clear communication and a smooth experience from start to finish is exactly what we aim for, so it’s great to know we delivered on that.
Enjoy your new vehicle, and if there’s anything you need in the future, we’re always here to help 🚗
Thank you
Tracy Griffiths
Head of Marketing & Online
Great service by Ricky at Nissan cribbs causeway!
Recently bought a new ariya at Nissan cribbs causeway, which I love! The service by Ricky was amazing from start to finish! Very friendly and funny which made everything so much easier. Even took me on a drive showing me everything I need to know about the car before driving away as I was a little nervous! Thankyou so much!!
12 February 2026
Unprompted review
Reply from Wessex Garages
Thank you so much for your wonderful review!
We’re delighted to hear that you’re loving your new Ariya it’s a fantastic choice! It’s great to know that Ricky made your experience so enjoyable from start to finish, and that his friendly and supportive approach helped put you at ease.
We’ll be sure to pass on your kind words to him. Enjoy every mile in your new car, and if you ever need anything, we’re always here to help 🚗
Thank you
Tracy Griffiths
Head of Marketing & Online
Great experience at Wessex Garages Nee
I had a great experience at Wessex Garages Newport because everything was handled so professionally. Staff are friendly, efficient, knowledgeable and polite. I dealt with Ross Knorz, he took the time to discuss all aspects from initial viewing, test drive, to final purchase and handover. Ross kept me up to date via email at all times. All my questions were answered. I'm very pleased with my vehicle. I recommend Ross and Wessex Garages Newport. Thank you.
25 February 2026
Unprompted review
Reply from Wessex Garages
Thank you for your fantastic review!
We’re delighted to hear that you had such a positive experience with us at Wessex Garages Newport and that everything was handled professionally from start to finish. It’s great to know that Ross provided clear communication, took the time to guide you through each stage, and ensured all your questions were answered.
We’ll be sure to pass on your kind words to Ross he’ll be thrilled to hear your feedback.
Congratulations on your new vehicle, and thank you for your recommendation. If there’s anything you need in the future, we’re always here to help 🚗
Thank you
Tracy Griffiths
Head of Marketing & Online
My experience at Wessex Garages Newport…
My experience at Wessex Garages Newport was great! Graham and the team were always really helpful, went above and beyond on everything with us, and were really knowledgeable about the vehicle and any additional covers or policies Wessex offer. The whole process start to finish was really smooth and we drove home in our new car within hours. Couldn't recommend Wessex Garages and Graham and the team more!
20 February 2026
Unprompted review
Reply from Wessex Garages
Thank you for your fantastic review!
We’re so pleased to hear you had such a great experience with us at Wessex Garages Newport. It’s wonderful to know that Graham and the team were able to support you every step of the way and make the whole process smooth and enjoyable.
We’ll be sure to pass on your kind words to Graham he’ll be delighted to hear your feedback.
Congratulations on your new car, and thank you for your recommendation! If there’s anything you need in the future, we’re always here to help 🚗
Thank you
Tracy Griffiths
Head of Marketing & Online
Josh was brilliant from the moment we…
Josh was brilliant from the moment we walked in wanting to talk new cars to the moment we drove away
16 February 2026
Unprompted review
Reply from Wessex Garages
Thank you for your fantastic review!
We’re so pleased to hear that Josh made such a great impression from the moment you walked in to the moment you drove away in your new car. Providing a seamless and enjoyable experience is exactly what we aim for, so it’s wonderful to know Josh delivered just that.
We’ll be sure to pass on your kind words to him he’ll be thrilled! Wishing you all the best with your new car, and we hope to see you again in the future.
Than you
Tracy Griffiths
Head of Marketing & Online
Well informed salesman
Well informed salesman. Took time to make sure it was the right car for me and my needs.Never felt pressured into buying.
7 November 2025
Unprompted review
Reply from Wessex Garages
Thank you for your wonderful feedback!
We’re delighted to hear that you felt well informed and supported throughout your experience. Taking the time to understand your needs and ensuring you find the right car without any pressure is exactly the approach we strive for.
It’s great to know this made a difference to you. We truly appreciate your recommendation and hope you enjoy every moment with your new car!
Thank you
Tracy Griffiths
Head of Marketing & Online
Buy made easy.
We found them not to be pushy. Rob the sales person was very helpful,polite . The buying experience was made easy. I would recommend Kia Cardiff .
29 January 2026
Unprompted review
Reply from Wessex Garages
Thank you for your kind review!
We’re really pleased to hear that you had such a positive experience with us at Kia Cardiff. It’s great to know that Rob was helpful, polite, and made the whole buying process feel easy and relaxed, without any pressure.
Your recommendation means a lot to us, and we’ll be sure to pass on your lovely feedback to Rob. We hope you enjoy your new car and look forward to welcoming you again in the future!
Thank you
Tracy Griffiths
Head of Marketing & Online
Car purchase
Staff were generally friendly, helpful and professional. Especially Matthew who went out of his way to bring the car to us to test drive, as we couldn't get to the garage. Overall a good experience when buying a car.
23 December 2025
Unprompted review
Reply from Wessex Garages
Thank you for your great review!
We’re so pleased to hear that you found our team friendly, helpful, and professional throughout your experience. It’s especially wonderful to know that Matthew went the extra mile by bringing the car to you for a test drive customer convenience is something we’re always happy to support.
We really appreciate your feedback and are glad we could make your car-buying experience a positive one. Wishing you all the best with your new car, and we hope to see you again in the future!
Thank you
Tracy Griffiths
Head of Marketing & Online
Wessex Service Gloucester...
My car had developed a fault and I needed it fixing urgently. I made three attempts to call the service department at Wessex Kia Gloucester, being cut off twice. The third time was answered, however I was advised that the service department was 'extremely busy' and that someone would call me back later in the day. I called again at the end of the day to be told the same thing.
I'm still waiting for that call a week later!
Being totally fed up with the lack of service I searched for other Kia garages locally and found a Kia authorised garage in Staverton. A totally different experience! My call was answered first time and my car was booked in for repair. The job was completed quickly and I'm back on the road.
Pull your finger out Wessex Gloucester!
2 January 2026
Unprompted review
Reply from Wessex Garages
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience trying to contact our service department. This is certainly not the level of service we aim to provide, and we completely understand how frustrating it must have been especially when your vehicle required urgent attention. The lack of a follow-up call is particularly disappointing to hear, and we sincerely apologise for this.
Your comments have been shared with the team so we can address these communication issues and ensure this doesn’t happen again. We’re glad to hear you were able to get your car repaired quickly elsewhere, but we regret that we missed the opportunity to assist you when you needed us.
If you’re open to it, we would really appreciate the chance to speak with you directly and restore your confidence in our service. Please feel free to get in touch with us at your convenience.
Kind regards,
Tracy Griffiths
Head of Marketing & Online
10 out of 10
The staff here are verry knowledgeable about the cars and finance plans. Im happy with my car and im happy keep going back for my services and MOT.
31 December 2025
Unprompted review
Thank you to Mel who made the whole…
Thank you to Mel who made the whole experience a breeze, very pleased with our new car would highly recommend wessex Cardiff to anyone looking to change their car .many thanks.
19 December 2025
Unprompted review
Very impressed with sales experience…
Very impressed with sales experience friendly, helpful and not pushy, car is a dream to drive roomy, responsive and economical
25 August 2025
Unprompted review
Justin made the buying process seem…
Justin made the buying process seem simple but professional. One of the best people to speak to if you need some help finding your next car!
20 November 2025
Unprompted review
we are a small business
we are a small business, they have had our van for over 4 weeks it needs a new gearbox they don't have one in stock and can't tell me when we will have a new one. we have lost business that we won't get back and have no interest in getting our van back on the road, we will never buy another Nissan van again, guys stay clear of Nissan, this is the only Nissan van we have thank god buy Ford much more reliable and if things go wrong it is fixed much quicker than Nissan idiots. this is more Nissan head office rather than wessex garage but they are all part of the same tea, do not know when we are having our van back just pathetic
5 November 2025
Unprompted review
Full range of Kia vehicles in a modern…
Full range of Kia vehicles in a modern and clean showroom with friendly staff. I was able to test drive the car I was interested in and we came to a satisfactory deal on the overall cost of the car.
Minor things to improve: we bought a car that had been on display and the inside of the front and rear windscreens could have been cleaner when we collected it. Also, the tyre pressures were low and we got a warning light within 24 hours of picking up the car.
21 November 2025
Unprompted review
Avoid this garage.
Avoid this garage.
Took my brand new Kia EV6 to Wessex Garages (Feeder Road, Bristol) because the centre console wouldn’t open. Lisa initially seemed helpful and confirmed that forcing it open might cause damage, but it would all be repaired under warranty.
After they forced it open, the lid was broken (as expected) but there were also new scratches on the main console body. I assumed these would be repaired. When I returned two weeks later, only the lid had been fixed—the scratches were still there. I was then told, incredibly, that their engineer didn’t cause the scratches, even though they admitted these weren’t there when I first brought the car in. They were effectively accusing me of causing the damage.
I was promised a call from the manager, Ryan. Weeks later, still nothing, despite chasing.
I won’t be returning. The lack of accountability and the implication that I was being dishonest were both unacceptable. I’ll use another garage and will be reporting this to Kia.
5 December 2025
Unprompted review
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