World Education Services Reviews 

3,979
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 3,046 reviews, reviewers had a great experience with this company. Many consumers share that the evaluation process is straightforward and well-organized, allowing people to complete their requirements smoothly. Reviewers frequently highlight the commendable speed and helpful reminder messages for document uploads, making applications convenient. However, some customers also noted frustrating delays and mentioned that support responses were unhelpful or completely irrelevant. A few people experienced difficulties reaching representatives by phone and reported waiting months without receiving file updates. Consumers expressed disappointment regarding these communication barriers, pointing out that follow-up tickets often failed to resolve issues.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, showing a significant division in user experiences. Many... See more

Response time

Customers consistently note ambiguous experiences with response time. While some reviewers praise the prompt... See more

Customer service

Consumers find customer service to be ambiguous, reporting significant frustration with slow responses and... See more

User experience

Users describe positive interactions with user experience, highlighting that the evaluation process is fast,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Application was easy, however it was sometimes hard to understand what kind of documents were needed and how to proceed. The were update emails but I could not really see what had been updated lately.... See more

Rated 4 out of 5 stars

The process started and ended smoothly. Response to request was prompt and your ability to save documents sent during the previous evaluation and recover it for use at present evaluation is a good one... See more

Rated 4 out of 5 stars

I like that it is quite simple. I however wish that the process was lined out on what is needed to be done and also the WES will be the one to contact the institution for the verification after full p... See more

Rated 4 out of 5 stars

It's was good experience and I got quick response from WES,but it took little extra time that it, thanks for your service


Company details

Written by the company

WES is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students in the U.S. and Canada. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has expanded its mission to pursue and scale social impact.


Contact info

  • PO BOX 2008 STN MAIN, L3Y 0G5, NEWMARKET ON, Canada

  • www.wes.org

4.0

Great

TrustScore 4 out of 5

4K reviews

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4.0

All reviews

(3,979)

3,309 reviews in the last 12 months

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Rated 1 out of 5 stars

the worst!

I experienced the worst service possible! The customer service team was completely unprepared and careless. There was no option to speak with a supervisor, which is unacceptable. My daughter is now at risk of not being able to submit her post-grad application because of their incompetence. This situation needs urgent attention and resolution!I experienced the worst service possible! The customer service team was completely unprepared and careless. There was no option to speak with a supervisor, which is unacceptable. My daughter is now at risk of not being able to submit her post-grad application because of their incompetence. This situation needs urgent attention and resolution!

9 September 2026
Unprompted review
Rated 1 out of 5 stars

Evaluation course by course

Last year November, I've ordered course by course evaluation. It took some time for me to get the sealed copies from Universities.After I sent and got confirmation from WES in the month of May.From then on no response or update from them.In the end of June, when I raised a ticket, they informed me that one of the doc sent needed to be sent directly from issuing University. They could ve informed about this issue while they confirmed my documents. Again after arranging NSDC to verify my degree, upon inquiry I found out that their evaluation has not been started as they are waiting for sealed copies. Whereas as per the WES website NSDC is alternative suggested. Its been two weeks since the query was raised, no solution for my report delivery and evaluation.Ive spent time and money for this evaluation which I am afraid that it may not be fruitful.

3 September 2026
Unprompted review
Rated 1 out of 5 stars

1 STAR WES IS AN ABSOLUTE NIGHTMARE.

1 STAR WES IS AN ABSOLUTE NIGHTMARE.
OVER 3 MONTHS. OVER $300 PAID. OVER 50 CONTACT ATTEMPTS. ZERO REAL HELP. ZERO DOCUMENTS.

I called. I emailed. I used the online service. Nothing but automated responses and endless waiting. Not one meaningful update. Not one person taking responsibility.

Because WES failed to provide my documents, I LOST MY OPPORTUNITY TO ATTEND TO THE UNIVERSITY FOR THE AUGUST TERM. I paid for a service and instead got months of frustration, silence, and wasted time.

This is completely unacceptable. A company providing such an important service should be accountable to the people paying for it. My experience has been so awful that I honestly question how a company can operate this way, PLEASE IF YOU ARE A LAWYER READY THIS AND TAKE THIS COMPANY INTO COURT.

WES : YOU TOOK MY MONEY, WASTED MONTHS OF MY TIME, AND YOUR FAILURE COST ME AN IMPORTANT EDUCATIONAL OPPORTUNITY.

I would NEVER recommend WES to anyone. If I could give ZERO STARS, I would.

11 June 2026
Unprompted review
Rated 1 out of 5 stars

⭐ 1 STAR WES IS AN ABSOLUTE NIGHTMARE.

⭐ 1 STAR WES IS AN ABSOLUTE NIGHTMARE.
OVER 3 MONTHS. OVER $300 PAID. OVER 50 CONTACT ATTEMPTS. ZERO REAL HELP. ZERO DOCUMENTS.

I called. I emailed. I used the online service. Nothing but automated responses and endless waiting. Not one meaningful update. Not one person taking responsibility.

Because WES failed to provide my documents, I LOST MY OPPORTUNITY TO ATTEND TO THE UNIVERSITY FOR THE AUGUST TERM. I paid for a service and instead got months of frustration, silence, and wasted time.

This is completely unacceptable. A company providing such an important service should be accountable to the people paying for it. My experience has been so awful that I honestly question how a company can operate this way, PLEASE IF YOU ARE A LAWYER READY THIS AND TAKE THIS COMPANY INTO COURT.

WES : YOU TOOK MY MONEY, WASTED MONTHS OF MY TIME, AND YOUR FAILURE COST ME AN IMPORTANT EDUCATIONAL OPPORTUNITY.

I would NEVER recommend WES to anyone. If I could give ZERO STARS, I would.

7 May 2026
Unprompted review
Rated 1 out of 5 stars

The process has been so daunting

The process has been so daunting. I have had my application pending for months. I have made several requests for my documents transferred from my previous account, and they are unable to transfer them. There is no communication; when you contact customer service, they lie and provide zero assistance.

7 September 2026
Unprompted review

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