wentworthandrose.co.uk Reviews 

Please avoid this company. Rip off Merchants. Didn't realise until it was too late and hope that this message can save other people from being scammed by these people. They really are gutter level.

I wouldn't trust the good reviews (probably their friends!!). Utterly disgraceful and unprofessional lot of people. Don't get scammed out of your money!!

W&R talked big to win our business selling a beautiful house in Moor Pool - they overpriced the house and then almost immediately told us to drop the price. They had plenty of viewings in a good market, but completely failed to turn these into offers. When we finally got one offer W&R were hopeless at pushing the sale through and it collapsed two days before exchange/completion.

Dreadful communication - calls not returned, different people each time and even once they put the phone down on me. They just don't know how to sell houses -so amateur.

After a wasted year we changed to another local agent and sold the house quickly.

I would avoid this company.

Awful, rude and pushy

I moved to Birmingham for work and contacted them regarding an advertised property for rent, and paid my deposit. After taking the initial deposit, Wentworth and Rose have been delaying my application and move-in date for various reasons for nearly 2 months, leaving me homeless. My case couldn't have been any simpler or more straightforward — a single person relocating due to work office being based in Birmingham.

They also lose documents, once they say that they received it, the next day they claim they did not.

They are very unprofessional, very hard to contact, dismissive, and difficult to get any updates from

Severely poor quality of service,
The service to has been poor and inconsistent, seeing only 4 viewings within a 9 month period, despite being told "we have the client base for this type of property" with no follow ups or communication in any capacity, except poor excuses for why the market has not helped, and yet several properties around me have been posted, sold and new owners move in.
when confronted with this feedback on of the Director was pedantic and facetious, about emailing the wrong email address, which has further eroded the confidence I have in this service but their integrity in the face of their own failings.
I would not recommend this estate agents to anyone.

Had an excellent viewing experience which was booked to a time suited to me as well as helping solve my queries as a first time renter

Very helpful and communicative, liaised with our seller successfully at every request. Thankyou 🙂

We had an excellent service from Wentworth and Rose. Great communication and good advice at every step of our process. I have recommended Wentworth and Rose to many of my friends and family and would not go to anyone else to sell a property. We really felt we were in good competent hands and got everything we asked for and more.

After having difficulties with many other agents , wentworth and rose sold my property quick and hassle free , would recomend

AVOID: The lady rudely hung up on me mid-sentence during our call—extremely unprofessional. After reading other reviews, it's clear this agency has consistent poor service.

My application was not accepted, and when I requested a detailed report, I was informed that providing one would violate their company's GDPR policy. Another money making!. I feel scammed!

I was scammed by Katie Wright and Torria Graver when viewing 2 Regent Road, B17 9JU property on 2nd July, 2025. My account was debited for £327.07 on a conditional holding deposit basis without any email, presentation of T&C for holding deposit. Owner Katie never mentioned that if Landlady does not agree to our terms the conditional holding fee is still non-refundable. Katie (owner) and Torria also fabricated that there was an email and when taking the money they had mentioned the holding is non-refundable. Both of these claims from staff are untrue. Please avoid this unprofessional and cowboy estate agency. Be careful with them both on paying money and also read the small prints/email (if you receive that is :) very very careful. Avoid this agency as much as you can if you want to keep your money safe.

Do not answer the phones most of the time, and when they do, they are extremely rude, all I can say is that this estate agent is run by a bunch of uncouth youths. Do not know how to price houses, lettings and sales disgustingly overpriced, sit on market for a year + at times.

Super rude, inhuman and dismissive.
My recent experience was one of its kind in this country. The staff doesnt care about your concerns, challenges or confusion. No support at all. Kept our holding fee stating their irrelevant policy that says its nonrefundable whether you move in or not. £300 for them as a business probably means nothing but for a family(working class) its hard earned money. Just show some courtesy and moral value within your business.
They spoke very rudely to my partner and threatened to complain about him when he was putting his concerns upfront.
Pathetic!

Since i moved in, a disaster began.They did not do any maintenance and left all issues unattended. We were constantly living in an horrendous environment.

They didn't reply to email and hung up bluntly on the phone.

Once moving out they attempted to extort the whole deposit but fortunately they failed miserably with an effort from TDS making a fair decision.

For the best of your interests,do avoid any contact with this agency.

Be aware of the deceptively positive reviews elsewhere.

I rented an apartment from Wenthworth&Rose and since then it was a nightmare.

Whenever there were any issues,i notified the agency and the landlord at once.However,all issues were left unattended.There was no difference even i called or sent email.There were no reply.

Once we moved out,they attempted to charge us the whole deposit and fortunately they were not successful thanks to an impartial and transparent decision from TDS.

In the meantime there is still some deceptively positive feedback elsewhere.If i had read all reviews thoroughly before,i would not have fallen into this trap.I believe they are infamous for taking money from each and every tenant. I was facing more or less similar issues mentioned in other reviews.

During phone call,they were totally rude and stuck-up.

Based on the above,you are strongly advised not to use this agency anymore.

The way they have just spoken to my partner was so incredibly rude. The tone, the unwillingness to answer questions followed by an abrupt way of putting the phone down before he’d even finished speaking!!

Disgraceful - if you don’t like your job then I suggest you work elsewhere because what an awful representation of the company.

Unfortunately I didn’t get their name before she ended the call but I’m well and truly shocked.

Emma was great and guided a lot complete our new home purchase.

Thank you Emma

I would give them 0 starts but it doesn't let me. I wanted to buy a house they advertised but they said I couldn't buy it unless I used them to sell my property.

They didn't know anything about the house I was buying.
And they did nothing to sell my property - used my photos and actually insulted my home in front of potential buyers.

If I didn't get back within the hour they would leave passive aggressive voicemails saying I was radio silent.

When they spoke on the phone they were abrupt, condescending, and rude. Super fake and over the top in real life.

On top of this, when I got survey results I decided not to buy the house as it would need tonnes of money spent on it to fix, which I did not have.

Since then, over the last year, they've continued to send me emails threatening that I owe them 1.5K. I DO NOT.

It was made clear and it is generally known that:

a) estate agency fees are payable only upon completion of a sale

B) when survey results are bad, buyers have a right to pull out. And actually for any other other reason - it's a big and scary life decision to buy and house and they are meant to help make it less stressful!

They THEN had the audacity to send me a letter asking if I wanted help selling my apartment this year?!?!

Outrageous.

Keep away from them. No matter how nice the house, I would never buy or sell through them.