Wellnesswag Reviews 151

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being easy, quick, and efficient, often highlighting the hassle-free process of obtaining necessary documents. Many people appreciate the fast response times and the smooth user experience, noting that the entire process was straightforward and simple. The staff is frequently commended for being helpful, kind, and understanding, providing excellent customer service. However, some customers also noted dissatisfaction with the customer service, describing interactions as rude, unprofessional, and unhelpful. These individuals felt that their concerns were not addressed politely or professionally.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the ease, speed, and... See more

User experience

People report positive experiences with the user experience. Customers consistently describe the process as... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being kind,... See more

Response time

Users describe positive interactions with response times, consistently highlighting the quick and efficient... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

I chose Wellness Wag for my ESA letter needs because they made the process so accessible and they have real mental health professionals that approve the letters. It’s affordable and easy to go through... See more

Rated 5 out of 5 stars

Crash is an absolute joy to have as part of my life and as my Emotional Support Animal during graduate school. He is loving, gentle, and incredibly well-behaved, making him the perfect companion both... See more

Rated 5 out of 5 stars

Wellness Wag made the whole process of getting my ESA letter so easy. The application was simple, and I didn’t feel rushed or judged when talking with the provider. They really listened and understood... See more

Rated 5 out of 5 stars

The entire process was so easy and straightforward! Everything was clearly explained, and I was able to complete the steps quickly without any hassle. The turnaround time was much faster than I expect... See more

Rated 5 out of 5 stars

I was a little hesitant at first, but Wellness Wag totally earned my trust. They were clear about every step, and it never felt like they were just pushing paperwork. They asked thoughtful questions a... See more

Rated 5 out of 5 stars

I think most customers like myself had a positive experience. I read the 1 star and something doesn’t add up. Honestly, it appears more that the 1 star is a scam or had other expectations. I have no... See more

Rated 5 out of 5 stars

Excellent company, so easy to use. I've used the company to get three letters for my dogs for housing in the last few years and it's always been a simple and easy process. I live in Las Vegas and hav... See more

Rated 5 out of 5 stars

Wellness wag was efficient in helping me get an updated ESA letter for my ESA service animal for my apartment complex. I was able to have the document ready the very same day. It was professionally wr... See more

Rated 5 out of 5 stars

This was very easy to do, and I loved how quick the process was, this is a great choice, especially if you need the letter as soon as possible. I see that there is a negative review, and while all exp... See more

Rated 5 out of 5 stars

I totally recommend this! The entire experience was fast, seamless, and completely hassle-free. Everything went smoothly from start to finish, and I couldn’t be happier with how efficient and straight... See more

Rated 5 out of 5 stars

The process was super easy and I was approved fast! The process was hassle free after answering questions, and now my dogs are ESA certified for my new apartment complex. Definitely recommend Wellness... See more

Rated 5 out of 5 stars

Great service, quick and affordable! I got esa letter for my two fur babies who are my world while I was moving into a different apartment which required documents for my pets. Saves money on not payi... See more

Rated 5 out of 5 stars

Quick and efficient I needed my letter as soon as possible I was given my ESA Approval letter in less than 24 hours. Thanks to efficiency of the letter I was able to bring my fur baby over to my new a... See more

Rated 5 out of 5 stars

The process of getting my ESA letter for my 2 cats was very quick and easy. I filled out a form with my health history and it was submitted to a professional to review/evaluate. I think I got my lette... See more

Rated 5 out of 5 stars

I highly recommend Wellness Wag for anyone needing an ESA letter. Moving with pets is already stressful and costly, and this was the easiest, quickest, and most affordable option I found. I was able... See more

Rated 5 out of 5 stars

Excellent service, so easy to sign up and get my ESA letter. I thought it was too good to be true but then it showed up quickly and was accepted by my property manager without issue

Rated 5 out of 5 stars

Very easy process. Answered some questions and gave my info. Took less than a week for an answer and for my letter. Worked perfectly for getting my pets into our new apartment. Would recommend to anyo... See more

Rated 5 out of 5 stars

My landlord wouldn’t accept my old ESA letter that I used at past apartment complexes. I turned to Wellness Wag and had no trouble getting my pets into my apartment! Thank you Wellness Wag! You made t... See more

Rated 5 out of 5 stars

Amazing! Staff was amazing, super helpful and always responded fast. I got my letters within a few hours and it was seriously the easiest process. I am so so thankful! I highly recommend!

Rated 5 out of 5 stars

Wellness Wag is awesome! I needed my letter quickly for a move in and received it within 24 hours. No hassle. Wonderful customer service and communication. Highly recommend. Thank you!

Rated 1 out of 5 stars

FRAUDS! It's a SCAM!! DON'T USE THEM!!! I've been attempting to get a letter for a therapy pet, and ALL I get from these jerks are sarcastic, belligerent questions belitting me, harasssing me... See more

Rated 1 out of 5 stars

Poor customer service, morals, and company policy is extremely bad. They are rude and unhelpful. Convinced the positive reviews are paid for or fake. Do not use this service

Rated 5 out of 5 stars

they’re awesome service easy and affordable plus they’re very informative offering other services like p.s.a letter or even help you find pet insurance

Rated 5 out of 5 stars

There is a lot I can say about Wellness Wag. Everyone is so knowledgeable and helpful. Their process is very thorough but simple. And the care extends out for months and years to come. I would recomme... See more

Rated 5 out of 5 stars

Absolutely Amazing & Quick, the process is simple! I was very nervous about starting the process but the people at Wellness Wag made it impeccably comfortable and simple!

Rated 5 out of 5 stars

I've used this company twice to get esa letters for my animals. Both times it was easy and I had the letter within 24 hours. It saved me a ton of money because I rent and people charge an arm and a le... See more

Rated 5 out of 5 stars

They made the experience of getting an ESA letter fast and easy. I can rest peacefully knowing my pets can be with me no matter where we live!

Rated 5 out of 5 stars

It was very easy . The customer service team were always ready to answer any question I had or problems I ran into. My apartment approved it as well.

Rated 5 out of 5 stars

They were recommended to me by a friend who used them. They made it super easy for me to register my cat as an ESA. Their response time is very quick and they are very efficient. Super happy with thei... See more

Rated 5 out of 5 stars

I had a great experience with wellness wag for my ESA dog. The process was detailed but easy to navigate. I am so thankful to wellness wag for the help I received.

Rated 5 out of 5 stars

It was super quick and easy. I tried to get an ESA letter from my psychiatrist and it took weeks! Wellness Wag took less than a day. The price is comparable to other websites I looked up.

Rated 5 out of 5 stars

The website was super easy to navigate and the response was prompt, I received everything I needed just in time to move! Would definitely recommend

Rated 5 out of 5 stars

The process was simple - follow the simple instructions, submit all required information, paperwork is reviewed (surprisingly quick), pay the fee, and I got my ESA document specific for my state. So e... See more

Rated 5 out of 5 stars

I had a great experience with Wellness Wag! The process was super easy and I received my document very quickly making the entire process smooth and easy!

Rated 5 out of 5 stars

Keith was very pleasant and understanding of my great need for my ESAs. He helped me get them legal in a short time period. He is still available if I need him too!

Rated 5 out of 5 stars

It was a quick and easy process. Didn’t give me any hassle or any doubt about my mental health. I got the documentation I needed and it was accepted.

Rated 5 out of 5 stars

I cannot praise Wellness Wag enough - simple and supportive - they help take the stress out of being a human with an “invisible disability” and made sure I had everything I needed to register my Cat a... See more

Rated 5 out of 5 stars

Wellness Wag is verv efficient. Very quick to respond and user friendly! And to add to this very affordable. Would 10/10 recommend!

Rated 5 out of 5 stars

Wellness Wag has been amazing for my dogs Nova, Noel, and Naya! The staff is friendly, caring, and truly treats them like family. I always feel confident they’re in great hands

Rated 5 out of 5 stars

Wellness Wag really helped me in a time of need. I needed to move to a new apartment quickly, and I needed a letter for my emotional support dog, Maisy. I am on a fixed income, so the letter helped me... See more

Rated 5 out of 5 stars

Wellness, wag is a great Company The price is right & so easy to acquire. It was just so easy & quick to obtain & all my doggies & myself thank you."

Rated 5 out of 5 stars

I was skeptical at first. Very user friendly and easy to obtain. Love the communication. I receive my letter very quickly.

Rated 5 out of 5 stars

My experience with wellness wag was very easy from start to finish. I was able to get the help I needed quickly and efficiently.

Rated 5 out of 5 stars

My experience was very simple and easy. The process was very quick and straight forward, will be recommending

Rated 5 out of 5 stars

Process was so quick and easy. Will definitely recommend to anyone I know looking for an esa.

Rated 5 out of 5 stars

Fast and affordable. Support helped me immediately and it really felt like a real human

Rated 5 out of 5 stars

Everything was super easy and simple and extremely fast I would recommend to anyone who is interested.

Rated 5 out of 5 stars

Wellness wag was the best ESA site i was able to find. Simple easy process great customer service.



Contact info

4.8

Excellent

TrustScore 5 out of 5

151 reviews

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Replied to 40% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Exceptional Experience

My experience with Wellnesswag was exceptional. Not to set any unrealistic expectations, but we were in a jam over the Easter holiday, and Wellnesswag came through for us anyway. We sent our request for an ESA on Saturday, and on Easter Sunday, they delivered! If I could give more than five stars, I would. Thank you so much for your quick and caring response; it made a huge difference in our weekend.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing client service from Keith Welsh and wellness wag

Wellness wag made it so easy to get the needed paperwork. The intake and process was fast, simple and efficient but the reason I felt so compelled to write this is because of the service I got specifically from my physiotherapist, Keith Welsh. Not only did he go out of his way to review my file LATE into the evening (I submitted my inquiry in the evening, not expecting to hear back until the next day), but he made sure I got the necessary paperwork via email, text, and had the info to get into the portal. He was so kind and explained everything and also made it clear he was personally available if I needed anything, which you don’t really get nowadays. The next day, my landlord emailed me right before 5 pm and I was able to reach out to Keith and correct the problem WITHIN minutes. He replied promptly and provided a solution before my landlord left for the day. Absolutely incredible service. Keith was a true gem to work with and I feel very lucky to have connected with him as he genuinely cares about his clients and their wellbeing (which again, you don’t get nowadays). I am truly thankful to Keith specifically but also wellness wag for having such amazing talent on their team.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Fast, easy, and reliable

The entire process was so easy and straightforward! Everything was clearly explained, and I was able to complete the steps quickly without any hassle. The turnaround time was much faster than I expected — I received everything sooner than anticipated. I really appreciate how smooth and professional the whole experience was. Highly recommend!

25 November 2025
Unprompted review
Rated 5 out of 5 stars

ESA letter

It was a quick and easy process. Our apartment complex accepted the documents without question. Thanks!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

The Best…

I have been with TrustPilot for at least a couple of years. I am disabled and have PTSD and my dogs are the reason I am able to live and function as I do. This company has blessed me with their service so that I and my dogs can maintain our relationship. Couldn't do it without them.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, easy to receive letter, very professional and always willing to help with questions.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

I was skeptical at 1st, however after working with them I found the experience to be easy, thorough and quick". Happy I found them😊

4 December 2025
Unprompted review
Rated 5 out of 5 stars

It was super quick and easy

It was super quick and easy. I tried to get an ESA letter from my psychiatrist and it took weeks! Wellness Wag took less than a day. The price is comparable to other websites I looked up.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Choosing to use Wellness Wag was a No Brainer!

Choosing to use Wellness Wag was a no-brainer! (And I have told my friends this!) The process of getting the Wellness Wag ESA letter was super easy, not too expensive, and completely worth it since it has saved me so much money and headache in the long run! After receiving my ESA letter, I was able to give it to my new apartment complex and have the one-time pet fee and monthly pet rent waived for my ESA (my cat, Peanut)! Now, Peanut is able to live with me in my apartment and provide comfort and stability every day. The wellness wag letter really helped reduce the friction of moving into a new apartment.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Having my ESA letter will make my travels worry-free

Having my ESA letter will make my travels worry-free and alleviate any stress I may encounter during my summer trip with my beloved support furbaby. The process was simple and I was grateful that I was able to get my letter so I can travel with my best friend wherever I need to go." I have also been able to take her with my to some restaurants and stores.

27 December 2025
Unprompted review

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