I was having problems with my UV-C for several years until I was able to speak with Victor Ruiz, Customer Service Manager, Wellis USA Inc. He shipped me out a new Ozone generator that replaces the con... See more
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Review summary
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Big time shout out to Victor Ruiz in customer service. Victor is professional, knowledgeable, and customer focused. He is an outstanding representative for your company. I was pleasantly surprised... See more
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Victor at Wellis was amazing! He truly went above and beyond. He was incredibly kind, knowledgeable, and helpful throughout the entire process. He exceeded my expectations in every way. Thank you, Vic... See more
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I was having a few issues with my Wellis Libra. The dealership I got it from is no longer going to carry this brand and they were less than helpful. However, after contacting Wellis via email, VICTOR... See more
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Company details
Written by the company
The official Wellis® review page. Wellis® manufactures high quality premium hydromassage hot tubs, swim spas, hydromassage baths, shower cabins, steam cabins, freestanding acrylic bath tubs, infrared saunas, Finnish saunas, spa accessories, garden furniture and grills. All WELLIS® products are manufactured in Hungary, Europe. Wellis currently serves over 500 partners in its domestic and international network and is the largest European Hot Tub manufacturer.
Contact info
Budaörsi út 31/C, 1118, Budapest, Hungary
- contact@wellis.com
- www.wellis.com
4.3
Excellent
849 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I had been looking for a hot tub for sometime, having used them on recent holidays…
I had been looking for a hot tub for sometime. Wellis was recommended to me.
Having visited the show room, the salesman was very friendly and helpful.
He answered any questions I put towards him and the prices were more affordable than other companies I had visited.
Great purchase, family love it
16 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear John,
Thank you for taking time to share your experience with us. We are thrilled to hear that you are happy with your hot tub and the services provided at our showroom during your purchase.
If you have any questions in the future please do not hesitate to get in touch with your dealership, they will be happy to assist you.
We wish you many years of healing hydrotherapy with friends and family in your hot tub.
Kind regards,
Wellis Customer Services
We've had a Wellis swim spa for several…
We've had a Wellis swim spa for several years now and it's been excellent. We use it regularly and it's been pretty much problem free. Keeping the filters clean every few weeks is the only real maitenance we need to do. The children love having it and having it easily accessible even when the UK weather isn't perfect.
1 August 2024
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Eng Wei Chua,
Thank you for taking time to share your experience with us.
We are thrilled to hear that you are regular hydrotherapy user as it does wonders for your health and wellbeing. We are also appreciate your feedback on the easy maintenance of the spa. If you have any questions please do not hesitate to reach out to our colleagues at your dealership by phone or online.
We wish you many years of healing wellness and hydrotherapy enjoyment with family and friends.
Kind regards,
Wellis Customer Services
Everything is OK
16 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Tibor,
Thank you for taking time to share your 5-star feedback on your hot tub and the service you received. Enjoy your hot tub and the healing hydrotherapy with friends and family for years to come.
Kind regards,
Wellis Customer Services
My first hot tub
Buying my first hot tub from Wellis has been an incredible experience, I’m enjoying every minute in it! The premium build quality, relaxing jets make it perfect for both health benefits and fun. It’s quickly become my favorite way to spend my free time.
8 December 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Apor,
Dear Sam,
Thank you for taking time to share your 1st hot tub experience and you have rated both our product and service 5-star.
We are very happy to hear that you are satisfied with the premium built quality and the hydrotherapy experience which do wonders to your health and wellbeing.
If you have any questions please do not hesitate to reach out to our colleagues at your dealership by phone or online.
We wish you many years of healing wellness and hydromassage enjoyment with family and friends in your hot tub.
Kind regards,
Wellis Customer Services
The Dealer in Columbia
The Dealer in Columbia, SC Not professional, not open when go to get a filter, can't purchase filter on line.
4 January 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Rebecca,
Thank you for taking time to share your experience with our Dealership in Columbia.
We will forward your feedback to our US HQ to fix this issue and if possible we will ask the dealership to change their purchase methods. Your feedback is valuable, as we are continuously working to enhance our service.
We wish you many years of healing wellness and hydrotherapy enjoyment with family and friends in your hot tub.
Kind regards,
Wellis Customer Services
This hot tub is easy to care for
This hot tub is easy to care for. No issues with it so far. Only thing I don't like is that the control panel should have a larger screen.
16 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Raymond,
Thank you for your time reviewing our hot tub. We are happy to hear that you find the spa easy to maintain. We understand that you wish to have a larger control panel on the tub however this is the regular size for these models.
If you have any questions please do not hesitate to reach out to our colleagues at your dealership by phone or online.
We wish you many years of healing wellness and hydrotherapy enjoyment with family and friends.
Kind regards,
Wellis Customer Services
We have our Jacuzzi for more than 2…
We have our Jacuzzi for more than 2 years and we are very satisfied about the Wellis Pluto.
15 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Pieter,
Thank you for taking time to share your experience with us.
We are thrilled to hear that you are satisfied with your Wellis Pluto and using hydrotherapy regularly as it does wonders for your health and wellbeing.
If you have any questions please do not hesitate to reach out to our colleagues at your dealership by phone or online.
Enjoy the healing hydrotherapy for years to come.
Kind regards,
Wellis Customer Services
The Wellis enriched our spa experience
The Wellis spa replaced another spa from a different brand, we must say that the Wellis spa is from another level that we were used to with the old one. It is very comfortable with many features, silence and it uses way less energy. With the remote control and the build-in speakers we enjoy Wellis throughout the year.
23 May 2024
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Frederik,
Thank you so much for your great feedback on your Wellis hot tub and for highlighting the difference between your old spa and the new Wellis product.
If you have any questions please do not hesitate to reach out to our colleagues at your dealership by phone or online.
We wish you many years of healing wellness and hydrotherapy enjoyment with family and friends in your hot tub.
Kind regards, Wellis Customer Services
My hot tub has been superb!
Having been steered towards buying a Wellis Jupiter from a hot tub store, I was concerned I'd inadvertently bought into a product they were pushing in financial partnership. I had never heard of Wellis. Indeed I knew very little about hot tubs at all. I just knew a few things I needed my hot tub to do, and was told The Wellis did them all. Anyway, in short it does. It's a beautiful tub, works well. Easy to maintain and despite it being a massive me cost wise, I have used it almost daily with zero regrets. My only gripe with Wellis, I wish parts were cheaper, and easier to source in the UK.
Other than that they seem to respond to emails on the rare occasions I've needed them!
16 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Jon,
Thank you for taking time to share your Wellis experience with us. We are thrilled to hear that you are happy with both your hot tub and the service provided at our showroom during your purchase.
Unfortunately, the costs of the parts are pending on many factors - mainly that we are based in Europe and sending parts over to the UK now is pricier and could take longer than before. However, we always try our best to keep costs down and be as responsive as possible.
If you have any questions in the future please do not hesitate to get in touch with your dealership, they will be happy to assist you.
We wish you many years of healing hydrotherapy with friends and family in your hot tub.
Kind regards,
Wellis Customer Services
Maybe mine was assembled on a Friday Malaga Life
The tub did appear to be pressure tested by the manufacturer. Leaked when I put it in operation. Pump clamp was not tightened. It was also missing several screws when the side cover was opened.
Several of the panels were not mounted flush. This caused open spaces that allow mice to easily enter the base. The corner panels are made of plastic with permanent plastic clips they secure it. Two of the panels had broken clips. One of the water lines was completely bent and would not allow water flow. They gave me a QR code to get my manual online. It did not work and when I asked if they could email a manual, they could not. They sent me one for a slightly similar model.
15 May 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Harold,
We are truly sorry to hear your problems with your hot tub and for the inconvenience these are causing you. We understand that that this is not the level of quality you expect from a high-end product, and we sincerely apologise for your ongoing issues.
The quickest way for us to solve your problem is if you report your case to our aftercare support team at https://wellisspa.com/problem-and-error-reporting/ Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution.
We apologise again for the problems with your hot tub and any inconvenience this may have caused.
Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.
Kind regards,
Wellis Customer Services
The staff was very helpful and helped…
The staff was very helpful and helped me solve all of my issues.
14 August 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Tracey,
Thank you for taking time to review the service you received at our dealership in the US. We appreciate your feedback, as we are continuously working to enhance our service.
Enjoy your Wellis product for years to come.
Wellis Customer Services
Stress, Danger, and Serious Financial loss (6 Month Ordeal)
ORDER NUMBER: GLOM1097
Total Paid (inc. delivery): £5,298.99
Ordered: 5th August 2024
Delivered: 12th September 2024 (after being told 2-week delivery – over 5 weeks late)
We are beyond disappointed with our experience with Wellis Leisure / Johnsons. This has been a six-month ordeal filled with broken promises, zero accountability, and serious safety concerns. Dealing with Anthony from Aftersales/Aftercare.
Despite paying over £5,000, our sauna arrived late and has never functioned safely or correctly. On 16th November, we raised concerns over intermittent power issues. No response.
On 7th December, we experienced a serious electrical incident – sparks flew from the control unit, nearly causing a fire and electrically shocking someone. We flagged this immediately. It was clearly a dangerous manufacturing fault due to loose wiring.
It took until 13th December for a response. We were told a replacement part would be ordered from Hungary – no one inspected the sauna to confirm the issue or verify the correct part. This led to months of delays, constant chasing, unanswered emails, ignored calls, and vague promises of updates that never came unless we pursued them ourselves.
We were strung along week after week:
“Give it 7 more days, we’ll update you.”
They never did – we had to chase every single time.
In February, after zero progress, we sent a formal letter requesting resolution within 14 days – or we’d seek legal action.
Only then, on 21st February, did someone claiming to be “Anthony’s boss” finally call. We were told the original supplier had gone bust and Johnsons had taken over warranty claims. Ironically, it’s the same staff handling everything – same excuses, same incompetence.
10th March (3 months after the incident):
A technician finally came – only to find they had brought the wrong part. Shockingly, we learned that the correct part had been sitting unused in their Newark warehouse all along. Not only that, it was a used part, despite us being told a brand new one had been ordered months ago.
24th March: They returned with the “correct” part – which didn’t work.
27th March: Another visit with a working part – still couldn’t fix the sauna.
At this point, the technicians refused to continue work without further authorisation, saying they “weren’t being paid” – not our issue, but a clear indication of complete disorganisation and internal mismanagement.
After further chasing, we received yet another empty promise from Anthony that he'd get back to us within a week. Three more weeks passed with nothing. We have now gone directly to the Wellis Manufacturer in Hungary, only to be told that the part we needed has been out of stock since August 2024, when we placed our order.
This has been a nightmare. We’ve dealt with:
A potentially life-threatening product fault
Utterly unprofessional communication
Delays, lies, and misdirection
And now, we’re forced to pursue legal action
We strongly urge anyone considering purchasing from Wellis Leisure or Johnsons to avoid them at all costs. What should have been a positive investment in our health and wellbeing has become a source of stress, danger, and financial loss.
14 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Hannah,
We are truly sorry to hear your ongoing problems with your sauna. We understand this is not the level of quality and service one can expect from a high end product, and we sincerely apologise for the disappointment. We have forwarded your review for a prompt resolution to our aftercare service department. Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future. Once again, we apologise for the delay and stress this may have caused.
Wellis Customer Services
I would try another brand next time.
Model: Atlas
The hot tub's design is very good, hence some star. But we've had problems with the quality/build from the start. 1) There was a leak from the filter box once we filled the hot tub fully, 2) The lights stopped working totally. 3) Corner panels keep popping off and are hard to put back (tabs break easily). Each repair took a few weeks and still waiting 9 weeks+ for final light and corner panel fix.
I've been working with the showroom who sold tub to get resolution. They made multiple visits and only fixed leak. When other issues dragged on ("were waiting for parts from Wellis that must ship from Hungary") i called Wellis. First person couldnt help ("i cant trace any work orsers from the serial number") and trfd me to a voice mail. I was never called me back. Dead ends!
Easy for them to say "contact us" but thats meaningless. We could have spent 1/2 the price and got equally good (mediocre) quality and service.
Basically, the QUALITY with this tub is NOT what I expected for such a high cost.
25 February 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Paul, We are very sorry to hear your problems and for the ordeal you’ve faced with your hot tub. We truly understand that that this is not the level of quality you expect, and we sincerely apologise for your ongoing issues.
The quickest way to sort out your problem is to report your case to our aftercare support team at https://wellisspa.com/problem-and-error-reporting/
Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution. Once again, we apologise for the delay and any inconvenience this may have caused.
Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.
Kind regards,
Wellis Customer Services
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Jose,
Thank you for taking time to share your experience with us. We are thrilled to hear that you are happy with your hot tub as it meets your expectations. Your feedback is valuable, as we are continuously working to enhance our service.
We wish you many happy hours of healing hydrotherapy with friends and family for years to come.
Kind regards,
Wellis Customer Services
Everything was fine during the…
Everything was fine during the installation of the jacuzzi, but later we bought a roof for the jacuzzi and I had a claim regarding that. I think this was not handled properly.
6 August 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Győző,
Thank you so much for sharing your feedback with our team. We are very sorry to hear the inconvenience you’ve faced regarding the gazebo / roof for the hot tub.
We truly feel that that this is not the level of service you expect, and we sincerely apologise for your issues. The quickest way to sort out your problem is to report your case to our aftercare support team at https://www.wellis.hu/szerviz-hibabejelentes
Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution.
Once again, we apologise for the inconvenience this may have caused.
Kind regards,
Wellis Customer Services
Beautiful and good quality hottub
Its a beautiful and good quality hottub ! Also john the salesman who sold it to us was friendly and professional ! Only the men who came to install/deliver the hottub could have been a bit more friendly.
15 May 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Mrs Fernando,
Thank you for taking time to share your experience with us.
We are thrilled to hear that you are happy with the quality of your hot tub and the service provided by John at the dealership.
We are sorry to hear that the install team was no as friendly as you expected and we will share your feedback with the team to take it onboard. We are continuously working to enhance our service and avoid such issues in the future
If you have any questions please do not hesitate to reach out to our colleagues at your dealership by phone or online. We wish you many happy years of healing wellness and hydrotherapy.
Kind regards,
Wellis Customer Services
They Don’t Honor Warranty
First major repair was less than 6 months after I bought it. The second major repair was supposed to be covered by the warranty (less than 3 years after purchase), but Wellis pointed towards the The Great Escape for warranty coverage and The Great Escape pointed towards Wellis. In the end, I had to pay out of pocket to fix it (over $1,000) for something that was supposed to be covered under warranty.
30 June 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Jill,
We are very sorry to hear your problems and for the inconvenience you’ve faced regarding the warranty repairs of your hot tub. We truly feel that that this is not the level of service you expect, and we sincerely apologise for your ongoing issues. The quickest way to sort out your problem is to report your case to our aftercare support team at https://wellisspa.com/problem-and-error-reporting/ Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution. Once again, we apologise for the delay and any inconvenience this may have caused. Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.
Kind regards,
Wellis Customer Services
Well worth the investment
Used daily for relaxation and stretching. Highly recommend it for long term health benefits!
12 October 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Sarah,
Thank you for taking time to share your experience with us. Your feedback is valuable, as we are continuously working to enhance our service. We are thrilled to hear that you are happy with your hot tub which you use daily. Keep it up and we wish you many happy hours of healing hydrotherapy.
Kind regards, Wellis Customer Services
Somewhat pleased after months of a battle.
We purchased our Libra Spa from Coastal Spa & Patio in Anaheim.
Upon delivery and having the spa professionally wired, the spa would not function. A series of error codes were consistently displayed, therein, two service calls failed to repair as did countless phone calls to Coastal Spa and also Gekco Alliance.
I was finally able to contact Wellis service wherein a replacement topside control was shipped. I had to replace the topside control myself and the system still failed to work.
Another series of phone calls resulted with an entirely new Gecko spa pack control being shipped. After installing, again, I had to do the install myself, the spa finally worked.
This entire process tool over three months!
Wellis Service was polite and patient but it took a while to establish a contact person and I found it impossible to speak with the North America manager as the company seemed to be focused more on their new brand, Bueno Spas.
There were several broken screws in the spa's composite shell, so I had to drill them out, fill with epoxy and upgrade the screws to stronger square drive stainless steel screws, using beeswax to help lubricate the threads to prevent future issues.
I also found three jet fittings in the spa leaking quite badly, which again, I had to fix myself.
I'm honestly not sure I would purchase or recommend Wellis, and it's sad, as the composite inner frame and shell is precisely what I wanted and I also didn't want a spa filled with cheap foam, making future repairs exceptionally difficult. I feel the quality of the spa is decent but my overall experience is far from gratifying.
Coastal Spa stated they would no longer be carrying Wellis, opting for Platinum Spa's, which I refused to purchase being produced in China.
I'm grateful that Wellis finally came through and the spa is now working well with no further issues.
10 October 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Dale,
Thank you for taking time to share your experience with us. We are very sorry to hear your problems and our sincere apologies for the inconvenience you’ve faced with your hot tub. Your feedback is valuable, as we are continuously working to enhance our service.
We are happy to hear that you are satisfied with our insulation system which allows you to repair the hot tub as we don't use harmful foam to cover parts in the cabinet. If you have any questions or experience problems in the future please do not hesitate to reach out to our colleagues at Wellis HQ by filling out our problem reporting form at https://wellisspa.com/problem-and-error-reporting/.
We wish you many years of healing wellness and hydrotherapy enjoyment with family and friends.
Kind regards,
Wellis Customer Services
I purchased the spa about 5 weeks ago
I purchased the spa about 5 weeks ago. The installers did not properly wire the spa correctly and had to return to rewire. they did not install the chiller - was told they were missing some fittings. I also have a light not working. The installers damaged the end caps trying to secure them- with screws- drilled a couple holes in them- one keeps falling off. I have sent pictures and made calls they have still not scheduled a return service trip to correct and finish installation.
7 April 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Alice and Martin,
We are very sorry to hear your problems and for the inconvenience you’ve faced regarding the installation and repair of your hot tub. We truly feel that that this is not the level of service you expect, and we sincerely apologise for your ongoing issues.
The quickest way to sort out your problem is to report your case to our aftercare support team at https://wellisspa.com/problem-and-error-reporting/ Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution. Once again, we apologise for the delay and any inconvenience this may have caused.
Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.
Kind regards,
Wellis Customer Services
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