I was having problems with my UV-C for several years until I was able to speak with Victor Ruiz, Customer Service Manager, Wellis USA Inc. He shipped me out a new Ozone generator that replaces the con... See more
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Review summary
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Bought a Wellis Water analyzer and a few months in started having some issues with it. I reached out to customer service and started talking to Victor Ruiz and he was amazing. Was able to get me a rep... See more
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Always been a pleasure dealing with Wellis, especially Victor! We were let down by our dealer in Nova Scotia, and i thought my tub was going to be a disaster, however , up steps Victor from Wellis i... See more
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Just wanted to say how wonderful Victor Ruiz was to work with! We were waiting on a reimbursement to come through from a repair we had done to our spa. I had been unable to get back in touch with the... See more
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Company details
Written by the company
The official Wellis® review page. Wellis® manufactures high quality premium hydromassage hot tubs, swim spas, hydromassage baths, shower cabins, steam cabins, freestanding acrylic bath tubs, infrared saunas, Finnish saunas, spa accessories, garden furniture and grills. All WELLIS® products are manufactured in Hungary, Europe. Wellis currently serves over 500 partners in its domestic and international network and is the largest European Hot Tub manufacturer.
Contact info
Budaörsi út 31/C, 1118, Budapest, Hungary
- contact@wellis.com
- www.wellis.com
4.3
Excellent
846 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
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Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Thank you so much for your kind feedback! We’re delighted to hear that you received very nice, professional service. We truly appreciate you taking the time to share your experience.
Warm regards,
Wellis Customer Service
Kind and decorative ladies helps you to…
Kind and decorative ladies helps you to select the best for you form the wide range of Jacuzzis they produce. Fast and nice service I have received! Thanks!
5 December 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Balazs,
Thank you so much for your wonderful review! We’re delighted to hear that our colleagues were kind, helpful, and made it easy for you to choose the perfect Jacuzzi from our wide range. It’s great to know you received fast and friendly service as well.
Thank you for choosing Wellis — we truly appreciate it!
Warm regards,
Wellis Customer Service
Great products
24 November 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Thank you for your feedback! We're happy to hear you’re pleased with our products.
Best regards,
Wellis Customer Service
Good Product
An Exceptional Wellness Investment: A Five-Star Review of Wellis
Choosing a wellness product like a hot tub or a swim spa is a significant investment, and after extensive research, I decided on Wellis—and I am delighted with the result. From the initial inquiry to the final installation, the entire experience has been outstanding, solidifying Wellis as a leader in the premium wellness market.
Unrivaled Quality and Durability
The quality of the Wellis product is immediately apparent. We purchased a hot tub, and the materials used are top-tier, designed not only for comfort but for long-term durability in all weather conditions. The shell is robust, the cabinet is sleek and modern, and the overall construction feels incredibly solid. Beyond the physical structure, the hydrotherapy features—the jet configuration, pressure, and ergonomic seating—are meticulously engineered. This isn't just a place to soak; it’s a professional-grade therapeutic experience that genuinely aids relaxation and muscle recovery.
Seamless Technology and Efficiency
What truly sets Wellis apart is the integration of user-friendly technology. The MyLine™ or SmartTouch control systems are intuitive, making it effortless to manage temperature, lighting, and jet settings. Furthermore, their commitment to energy efficiency is commendable. Despite the size of the unit, the advanced insulation and efficient heating system ensure that operating costs are kept low, making the enjoyment guilt-free.
Outstanding Customer Service
The customer support team deserves special mention. The Wellis staff were knowledgeable, patient, and provided expert guidance throughout the selection process. They helped us choose the model perfectly suited to our needs and space. Delivery and installation were handled professionally and smoothly, with the team ensuring we understood all operational and maintenance procedures before they left.
In conclusion, if you are looking for a premium, reliable, and aesthetically pleasing hot tub, swim spa, or sauna, look no further than Wellis. They deliver exceptional quality, innovative technology, and a truly wonderful customer experience. Highly, highly recommended.
25 November 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Keky,
Thank you so much for your detailed and wonderful review. We’re delighted to hear that your Wellis hot tub has exceeded your expectations in quality, comfort, and performance. It’s great to know that the technology, energy efficiency, and hydrotherapy experience all add to your enjoyment.
We also truly appreciate your kind words about our customer service team — supporting our customers from selection to installation is very important to us.
Thank you for choosing Wellis. We wish you many years of relaxation and enjoyment!
Warm regards,
Wellis Customer Service
Evsryrhig was fine
25 November 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Veronika!
Thank you for your positive review. We are happy to hear that you were satisfied with everything. Thank you for choosing Wellis.
Everything was fine.
25 November 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Gergő,
Thank you for your feedback! We’re glad to hear everything was fine. If you ever need anything or have suggestions for improvement, we’re always here to help. We hope to welcome you back again soon!
Good company,
25 November 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Zoltan,
Thank you for your kind feedback! We’re glad to hear you think we’re a good company. We appreciate your support and hope to serve you again soon!
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Andy,
Thank you for your feedback! We’re delighted to hear you found our service good and easy to use. We appreciate your support and look forward to assisting you again!
Good service
Good service, so many beautiful things and fine experience! Thank you
22 November 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Erika,
Thank you so much for your lovely feedback! We’re delighted to hear you enjoyed our service, the beautiful selection, and your overall experience. We truly appreciate your kind words and look forward to welcoming you back again soon!
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Attila,
Thank you for your feedback! We’re glad you found our service nice and flexible. We appreciate your kind words and look forward to serving you again soon!
Great products!
20 November 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Eszter!
Thank you so much for your feedback!
We’re delighted to hear that you’re enjoying our products. It means a lot to us!
Warm regards,
Wellis Customer Service
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Barbara,
Thank you so much for your kind feedback!
We’re delighted to hear that everything was to your satisfaction and that you had a positive experience with our products and sales team.
Best regards,
Wellis Customer Service
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Imre,
Thank you for your wonderful feedback!
We’re delighted to hear that you’re pleased with the quality and modern design — we truly appreciate you choosing us.
- Wellis Customer Service
Great costumer service! Thank you!
I was having a few issues with my Wellis Libra. The dealership I got it from is no longer going to carry this brand and they were less than helpful. However, after contacting Wellis via email, VICTOR has been awesome. Being on EST and him on PST he offered extended hours to talk and took care of my issues.
Great costumer service. Thank you VICTOR.
11 November 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear James,
Thank you so much for sharing your experience. We're sorry to hear that your original dealership was unable to assist, but we’re very pleased that Victor was able to support you and resolve the issues with your Wellis Libra.
Our team is always here to help, and it’s wonderful to hear that Victor’s dedication and extended availability made a positive difference.
If you ever need further assistance, please don’t hesitate to reach out — we’re happy to support you anytime.
Kind regards,
Wellis Customer Service
Victor is great he got things taken…
Victor is great he got things taken care of in a timely manner and has been very helpful.
12 November 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear David,
Thank you for your kind feedback! We’re delighted to hear that Victor was able to assist you promptly and provide the helpful support you needed.
If you require any further assistance, our team is always here to help.
Kind regards,
Wellis Customer Service
I was having problems with my UV-C for…
I was having problems with my UV-C for several years until I was able to speak with Victor Ruiz, Customer Service Manager, Wellis USA Inc. He shipped me out a new Ozone generator that replaces the constantly defective UV-C and everything has worked fantastic since. His support and assistance were the keys to correcting the only issue I have had since owning a Wellis. Thank you so much Victor!!
29 October 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear George,
Thank you for your review!
We’re very glad to hear that Victor was able to resolve your UV-C issue and that the new ozone generator is working perfectly. Your kind feedback means a lot, and we appreciate your patience and trust in Wellis.
If you need anything further, our team is always here to help.
— Wellis Customer Service
Great product and customer focused…
Great product and customer focused superb service.
10 November 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Zoltan,
Thank you so much for your kind words! We're delighted to hear you’re happy with both the product and our service. Your satisfaction is our priority, and we truly appreciate your support. If you ever need anything, we’re here to help!
- Wellis Customer Service
Big time shout out to Victor Ruiz in…
Big time shout out to Victor Ruiz in customer service. Victor is professional, knowledgeable, and customer focused. He is an outstanding representative for your company. I was pleasantly surprised with his can-do attitude..... I'll take care of it no problem great job Victor.
28 October 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Ron,
Thank you so much for your wonderful feedback! We’re delighted to hear that Victor provided you with such professional, knowledgeable, and customer-focused support. He truly embodies the Wellis commitment to outstanding service. We’ll make sure your kind words are shared with him — he’ll be thrilled to hear them! 💧
- Wellis Customer Services
Great team
Great team, great service, great products. Professional team. Thank you for everything.
31 October 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Peter, Thank you so much for your wonderful feedback! We’re thrilled to hear you had such a positive experience with our team and products. Your satisfaction means a lot to us — thank you for choosing Wellis! 💧
Everything is good
9 September 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Levente,
Thank you for your excellent feedback. Enjoy our products for years to come.
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