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Placed an order on 12/02, sent an email on 12/15 asking when I can expect my order (no response). Called several times, no one ever answer the phone. You could leave a message so I did. Again, no response from the company. I finally filed a dispute on 12/30 with my credit card company.
Horrible customer service, and never buy anything from this company- they just loosing your time and money!
If there were 10 stars, I would choose all 10!
New to welding, needed a starter kit of supplies. They had a Student Safety Pack. It had literally exactly what I needed to start classes. The answered the phone. A PERSON ANSWERED THE PHONE!
I needed special changes to the kit (XL jacket, small gloves). Hama (spelling?) walked through the process of making these changes. So helpful, knowledgeable, and professional!
Received package in 3 days. Exactly as customized!!!
I had a question after delivery. Called them and got voicemail. They called me back in 10 minute!
I can’t say enough great things about this company and their customer service!
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