Welcome Furniture Reviews 

595
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional delivery teams for bringing heavy furniture up stairs, placing it directly into their chosen rooms, and carefully removing all packaging. People also love the high quality, sturdy build, and beautiful design of the bedroom furniture they ordered. Some reviewers were not happy with receiving scratched, flawed, or otherwise damaged items upon arrival. Others mentioned experiencing frustrating delivery delays, unhelpful service encounters, or receiving incorrect replacement parts after multiple attempts. These occasional setbacks caused unwanted stress and anxiety for buyers trying to complete their home bedroom setups.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders frequently arrive on time and... See more

Staff

Reviewers mention positive feedback about staff, highlighting that delivery drivers are consistently polite,... See more

Product

Users describe positive interactions with product, noting that items arrive well-packaged and in pristine... See more

Service

Consumers find service to be exceptionally positive, describing it as a seamless experience from beginning to... See more

Quality

Customers had positive experiences with quality, finding the furniture to be well made and exactly as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from order to delivery. Arrived 10 days earlier than initially predicted. Text and phone call prior to delivery. First drop at 7.10am - advised by text at 10 to 7 that it would be a... See more

Rated 5 out of 5 stars

Fabulous 5 stars for the two guys that delivered heavy furniture up winding stairs without fuss. Shoes off and on at the door 6 times, without rancour and greatly appreciated by us. Nothing was too... See more

Rated 5 out of 5 stars

The unit delivered was far nicer than he photos shown . The delivery men , both extremely helpful taking the packing away and placing the unit in the room . This was far better than most deliveries we... See more

Rated 5 out of 5 stars

Firstly, regarding delivery. I was kept informed in good time throughout of the delivery schedule. The item arrived on time, in spite of several local traffic diversions! The two young men who arri... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Welcome Furniture are a leading UK manufacturer of ready assembled furniture. All items are built in our factories in North Wales. Items are then shipped with our delivery fleet direct the customers address.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

595 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(595)

165 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have received two deliveries of…

I have received two deliveries of furniture and on both occasions the deliveries have been on time and the delivery drivers courteous and helpful. I have no problem recommending Welcome Furniture and would certainly use them again

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Super service

Their. Updates were wonderful and the delivery men were extremely helpful and delivered the two pieces to the actual room. Best delivery I’ve ever had, thanks

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Care and attention, with a professional attitude.

Five items of bedroom furniture delivered today on time as stated. Dressing table, Two five drawer cabinets, a bedside three drawer cabinet and a Two drawer Wardrobe.
The two lads that delivered were very friendly, polite, professional and showed respect for my property.

Thank You.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing delivery and customer service.

The furniture is just what I needed. They were already assembled, I only needed to put the handles on .
The delivery was amazing, the delivery fits in with my daily routine.
I have no complaints and would easily recommend this company.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend this company

The 2 delivery guys were great, and work so hard.. They had left home at 3am and weren't expecting to get home much before 9.30pm and were off again the next day at the same time. A big shout out to them (sorry I didn't ask their names)
The furniture is of good quality & amazingly the screw holes matched up! Very pleased with the colour too!
Highly recommend this company not only for the furniture but tye delivery guys too.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely top class service

Absolutely top class service.
Delivered on time with due care for the goods and home they delivered too.
Very helpful lads who went above and beyond. Couldn't recommend them highly enough. 5 star treatment 👌

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Kept me informed all the way

Kept me informed all the way, delivery people were great. I have just unpacked and it was in perfect order. Packing was above and beyond, excellent! Love my dressing table.

1 September 2025
Unprompted review

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