I had a great experience with Wego’s customer service. I was assisted by omnia , and she was extremely professional, patient, and very helpful.she listened carefully to my issue and provided me with c... See more
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Review summary
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I'm worried about my flight honestly this my 1st time booking in wego that's why I have trust issue but my friends already tried and book here so I know this is legit website I got wooried because... See more
Company replied
I had an issue with a hotel booking through Wego where my reservation was not properly confirmed and I had to wait for several hours. It was a very stressful situation at first, but the support t... See more
Company replied
Thank you for setting such a high standard for customer care. Your commitment to excellence does not go unnoticed. You have a real-world constraints of regional banking systems and travel economics.... See more
Company replied
Company details
Written by the company
Compare and Book Cheap Hotel Deals and Prices for Preferred Destinations. Enjoy Hotel Discounts for Hotel Suites, Resorts, Hostels and more
Contact info
United States
- www.wego.com
3.8
Great
2K reviews
Replied to 26% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks Miss marwa hassan for helping me…
Thanks Miss marwa hassan for helping me and be helpful and clever hope all’s be marwa🫶🏻
3 October 2025
Unprompted review
Reply from Wego.com
Thank you so much, Mohamed, for your kind words and appreciation.
We’re glad to know you had a great experience with Wego, and we’ll make sure to share your thanks with our colleague Marwa Hassan, who always strives to provide the best support to our customers.
We wish you many more pleasant journeys with Wego.
Thanks a lot to Aaiat
Thanks a lot to Aaiat! Very accomodating and fast responsive. Thank you for your very good customer service! 👌
3 October 2025
Unprompted review
Reply from Wego.com
Thank you so much, Neil, for your kind feedback.
We’re delighted to know you’re happy with the support you received, and we’ll be sure to pass along your appreciation to our colleague Aaiat for her great service and responsiveness.
We look forward to assisting you again in the future.
The customer support is exceptional.
The customer support is exceptional.
1 October 2025
Unprompted review
Reply from Wego.com
Thank you so much, Evans, for your kind words.
We’re delighted to know that you’re satisfied with our customer support.
Your feedback motivates us to continue providing the best possible service.
Thank you all
1 October 2025
Unprompted review
Reply from Wego.com
Thank you, Mahmoud, for your kind words.
We’re glad to know you’re satisfied with your experience, and we’re always here to help whenever you need us.
Excellent service very impressive…
Excellent service very impressive assistance given by a Agent name was Ala Maher
Excellent
30 September 2025
Unprompted review
Reply from Wego.com
Thank you so much, Hafiz, for your wonderful feedback.
We’re delighted to know you had an excellent experience, and we’ll make sure to share your appreciation with our colleague Ala Maher for his impressive assistance.
We look forward to serving you again in the future.
Reply from Wego.com
Thank you, Ehab, for your kind feedback.
We’re glad to know you’re satisfied with our accurate and fast service.
We look forward to assisting you again soon.
Wego Customer Support
First time I experienced reaching out to Wego customer support for flight change and the transaction went very well. Special mention to the attending Agent Hussein Mousa who gave an excellent support during the entire call. Thank you Hussein for an exceptional service!
29 September 2025
Unprompted review
Reply from Wego.com
Thank you so much, Romelle, for sharing your wonderful feedback.
We’re delighted to know that your first experience with Wego’s customer support went smoothly. We’ll make sure to pass along your appreciation to our colleague Hussein Mousa for his excellent and dedicated assistance.
We look forward to serving you again in the future.
Martina was incredibly helpful and…
Martina was incredibly helpful and provided swift assistance
29 September 2025
Unprompted review
Reply from Wego.com
Thank you, Romelle, for taking the time to share your experience.
We’re glad your first interaction with Wego’s customer support went smoothly, and we truly appreciate your kind words about our colleague Hussein Mousa. We’ll make sure to share your feedback with him, and we look forward to assisting you again in the future.
Overall everything was good
Overall everything was good.
And assist by trained and qualified staff. Specially by Yara.
29 September 2025
Unprompted review
Reply from Wego.com
Thank you, Asif, for your kind feedback.
We’re glad to know that everything went well and that our trained and qualified team, especially Yara, provided you with great support.
We truly appreciate your trust and look forward to assisting you again.
Very prompt customer service and…
Very prompt customer service and Excellent website for flights
29 September 2025
Unprompted review
Reply from Wego.com
Thank you so much for your review! We’re glad you’re satisfied with our service and website.
Fast & convenient response from…
Fast & convenient response from customer service and always
29 September 2025
Unprompted review
Reply from Wego.com
Thank you, Anouar! We’re happy you’re pleased with our quick and helpful support.
I had a great experience with Wego’s…
I had a great experience with Wego’s customer service. I was assisted by omnia , and she was extremely professional, patient, and very helpful.she listened carefully to my issue and provided me with clear solutions right away. Omnia made the whole process smooth and stress-free. I truly appreciate his support and kindness. Thank you, omnia , for your excellent service!
28 September 2025
Unprompted review
Reply from Wego.com
Thank you, Rayan, for your kind words.
We’re glad you had a smooth and helpful experience with our customer service, and we truly appreciate your feedback about Omnia’s support and professionalism.
Very very nice team I appreciate Mr…
Very very nice team I appreciate Mr Abdullah is very nice kind 😇 he will assist me very well great company
28 September 2025
Unprompted review
Reply from Wego.com
Hello ( Adnan Bodla )
Thank you for your positive feedback and rating. We are delighted to hear that you had a great experience with our service. At Wego, we strive to provide our customers with high-quality service and make their travel bookings as smooth as possible. We appreciate your trust in us. Thank you for choosing Wego.
Wego support
I had an issue with a hotel booking through Wego where my reservation was not properly confirmed and I had to wait for several hours.
It was a very stressful situation at first, but the support team handled my case professionally.
A special thanks to Ms. Christina Khalil from support team for her excellent follow-up, professionalism, and kind attitude. She made sure my case was resolved .
In the end, I truly appreciate Wego’s effort to solve the matter and to ensure customer satisfaction.
Mistakes can happen, but what matters most is how they are handled and I’m satisfied with the resolution.
25 September 2025
Unprompted review
Reply from Wego.com
Thank you, Ahmed, for sharing your detailed feedback. We sincerely appreciate your understanding and patience during the issue with your hotel booking.
We’re very glad to hear that Christina Khalil handled your case with professionalism and care. Your kind words mean a lot to us, and we’re pleased that the matter was resolved to your satisfaction. At Wego, we always strive to turn challenges into positive experiences for our customers.
I would like to thank the employee…
I would like to thank the employee (Salwa) for being very cooperative.
26 September 2025
Unprompted review
Reply from Wego.com
Hello ( Meshail )
Thank you for your positive feedback and rating. We are delighted to hear that you had a great experience with our service. At Wego, we strive to provide our customers with high-quality service and make their travel bookings as smooth as possible. We appreciate your trust in us. Thank you for choosing Wego.
Thank you so much Aaiat
Thank you so much Aaiat
She assisted me with my inquiry very easily and smoothly and confirmed all needed information
Thank youuuu
26 September 2025
Unprompted review
Reply from Wego.com
Hello ( Sereen Shreh )
Thank you for your positive feedback and rating. We are delighted to hear that you had a great experience with our service. At Wego, we strive to provide our customers with high-quality service and make their travel bookings as smooth as possible. We appreciate your trust in us. Thank you for choosing Wego.
Fake offers
Worst experience ever, booked two times a hotel in Dubai and Sharjah and then the booking confirmed
And next day the booking rejected
It’s wasting my time and fake offers on there application as I faced for this week
. Not trusted at all , I deleted the application and will not use it again
24 September 2025
Unprompted review
Reply from Wego.com
Hello Abdelrahman Mostafa,
We sincerely apologize for the unpleasant experience you faced. We regret the inconvenience caused by the booking being rejected after confirmation, and we completely understand how frustrating and time-consuming this can be. Please note that all booking details and offers are clearly mentioned during the booking process. If you face any issues in the future, we encourage you to reach out to us directly through our support numbers or via email at support@wego.com, and we will carefully review your case and assist you promptly. We are here to ensure you get the service you deserve.
I'm worried about my flight honestly…
I'm worried about my flight honestly this my 1st time booking in wego that's why I have trust issue but my friends already tried and book here so I know this is legit website I got wooried because my airlines sent me an email that I'm still not paid but I already paid luckily the wego customer service support is very responsive and helpful and help me with all the assistance I needed thanku so much asmaa ur such an angel for helping me it's my son's birth day that's why I'm traveling and help me all the way and very professional way, thank you so much asmaa ur an angel...
P. S more success in ur company
Regards
maria
25 September 2025
Unprompted review
Reply from Wego.com
Hello Maria,
Thank you so much for your kind words and for sharing your positive experience with us. We’re truly delighted that our customer support team was able to assist you promptly and ease your concerns, especially for such a special occasion like your son’s birthday. Your support motivates us to continue improving our services every day. We wish you a wonderful trip filled with beautiful memories, and all the best to you and your family.
they don't care about customer safety
they don't care about customer safety
we've told them we have team member is stick and we need to cancel , to avoid infecting other clients
they said its ok you can come
22 September 2025
Unprompted review
Reply from Wego.com
Hello mona alhasan ,
We sincerely apologize for the disappointing experience you encountered, and we are truly sorry if you felt that your safety and your team’s safety were not given proper attention. Please be assured that the well-being of our customers is our top priority, and we take such feedback very seriously. We kindly ask you to contact us directly at support@wego.com
or through our support numbers so that we can review the details of your booking more thoroughly and ensure the matter is addressed appropriately.
Reply from Wego.com
Hello ( Gokul )
Thank you for your positive feedback and rating. We are delighted to hear that you had a great experience with our service. At Wego, we strive to provide our customers with high-quality service and make their travel bookings as smooth as possible. We appreciate your trust in us. Thank you for choosing Wego.
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