Weebot Reviews 1,440

09/04/2026
To serve as a warning to all those who, like me, have faced discrimination from this company, Weebot, let it be made clear here that the response provided by weebot to my review as Martim da Câmara here on truspilot was nothing more than yet another delaying tactic by Weebot, designed merely to give the impression that they care about their customers – which is literally a lie. I sent an email as requested, and the response I received was due to two loose screws that fail to secure a headlight on an item I bought new, was an email requesting endless red tape: from videos, to chassis numbers, invoices, and so on and so forth, all this because of two screws that were faulty and do not provide the necessary grip to keep the headlight in the correct position without it falling down, and note that it is practically a pre-written response that does not even address the entirety of my email, but that’s how it is... My question is: if this were actually a matter of greater importance, what would they ask for? A satellite image proving the scooter’s location and my criminal record to prove I’m not a criminal? The point here is that this company, Weebot, already has the purchase details in my mother’s Weebot account, which includes all the purchase information, including the invoice. It’s ridiculous how they’re asking for a video of a screw that won’t tighten – what am I supposed to do? Break open the part where the screws are so they can see inside that the screws won’t tighten? I don’t know if this is just pure stupidity or sheer incompetence, combined with an attempt to create difficulties for the customer as a way of dissuading them from going ahead with the purchase. In short, this company has become a total disappointment. Be warned that Weebot discriminates against customers, particularly those who are not French like me and who, like me, make a purchase from another European country.
All that initial fuss to convince the customer to make the purchase, and all that spiel about warranty and customer support, is nothing but a complete sham. What you’ll actually face is a series of bureaucratic hurdles and stupid, ridiculous requests, such as videos of screws that won’t tighten inside a part, which can only be seen with an X-ray camera, as well as invoices that are already available on the Weebot website. In short, Weebot, beyond the discrimination, disappointment and disillusionment, is a prime example of when the ridiculous meets stupidity and incompetence. Regrettable

P.S. Please note that this review is a response to the reply posted by Weboot to my review, and is now being posted here using my mother’s Truspilot account due to the character limit when editing my original review. Martim da Câmara

Please take note of what I am stating here, as this is a factual and properly documented observation: I purchased a Teverun Fighter Supreme V4 from Weebot around two and a half months ago, which still has zero kilometres on the clock; however, I noticed around two days ago that the headlight won’t stay in place – the screws are loose and won’t tighten, causing the headlight to droop downwards.
But this is not the main issue I wish to raise here.
Following this purchase, I considered buying a second e-scooter (Dualtron Thunder 3). I requested a quote, which was sent to me straight away, and my queries were clarified.
However, after presenting Weeboot with a second quote at a much more affordable price, Weeboot tried to match that quote, but they never actually sent that new proposal with the price I was supposed to pay for the Dualtron Thunder 3.
About a month passed, and about three days ago I asked Weebot again to send this proposal, taking into account the quote I had received from the other company, which I proved by sending a screenshot of the quoted price.
I sent three emails asking Weebot whether or not they would match the price quoted by the competitor, which has not happened to date.
I have not received any reply.
It should be noted that Weebot had an advertisement on its website stating that, if a cheaper price was found, Weebot would match it.
However, what is important to highlight here is that, as I was no longer of interest as a customer and as I had already made a sale of one of their higher-value products, they were no longer interested in even wasting time on me – especially since, in my case, I was offering a significantly lower price for the model I intended to buy.
The point here is that a customer should never be ignored or treated with disregard, especially if they have been a good customer and have fulfilled their contractual obligations. In my case, I am left with the impression that Weebot, particularly for those who are not French citizens and do not even reside in France, is just another company that uses highly persuasive sales pitches, claiming that this support and consideration for customers is what sets them apart, but in reality and in practice, that is not how things stand; in fact, I would even say that there is some discrimination at play here.
Although I did consider Weebot, I feel that at this point it is simply just another company whose sole interest is selling, and nothing else.
I can only express my regret at the great disappointment this leaves me with.
Thank you very much

I ordered for more than 500€ on spare parts for dualtron thunder scooter. Upon arriving, the wrong rear footrest was sent, I received a footrest for the dualtron victory luxury plus and ordered one for the thunder 2. I received a message with instructions to send it back. I sent the item back with the same post service (GLS) and it was delivered last Thursday. The tracking information on the weebot website says it's still on the way, while the GLS tracking says "delivered".I called several times, either way no answer, employees who don't speak English and just end the phone call. Have sent emails, via website chat system and Whatsapp, no answer at all.
I really would like to get the right cale-pied for the Thunder 2 and confirmation my returned item has been received. Leaving customers without any news and/ or updates is simply NOT done.

How long should this problem last? I would also like to get refunded for the shipping cost for the return because it was not my fault I received the wrong item.

I hope to hear from you as soon as possible.

Thank you,

Werner

I had a problem with a scooter (Dualtron togo)
It came up with a problem of a loosen steering wheel, which also made metal noise on every small hole in the road or any non flat surface. There was also a problem with (possibly) rear drum breaks as if pads are rubbing the wheel.

They responded to my email but they didn’t really want to help and all I asked was to at least get a warranty service because it is only around 3 months old scooter with 100 km mileage. More than that I have an extended warranty for 1 year which includes technical help.

They didn’t really want to take it to a service or an inspection and gave some answers which didn’t help at all. I sent a bunch of recordings of the problem and the metal noise there was clear.

I would not recommend buying from them. Maybe it is ok if you go to their shop in person, but support via email so far is really bad.

I believe this was my experience with how French people deal with customers. I know many French people, and I like them. Some I have as friends, but you get to know them. Saying that, I bought a scooter, and after I realized that my simple questions were left unanswered, I decided to cancel my order because if the scooter had problems in the future, then it would also be a problem to deal with them.

The person on the chat told me that if he were a thief, he would have stolen my money and not talked to me instead, which is kind of creepy and useless. At the same time, being useful and keeping the topic into what me as a customer was asking (like, when will it be delivered? why do you need my photo with ID to verify the PayPal payment, questions like is the order ok?) would have shown a decent customer service. I believe you have no respect for your customer and stating only we have been in business for 10 years does not make you any better in your customers ' eyes. I will update this review if my order is not canceled or if any other problems occur.

Really efficient and responsive customer support. I bought an electric scooter in early 2022. The scooter works like charm, but what I particularly appreciated is that they contacted me to let me kow I ordered equipment that would not fit.
They also responded very quickly, years later, to help me with downloading the receipt. It is rare I write review, but this team deserves a praise!

Their services are always good and they respond quickly, Their products always fit into what I needed it for, thanks Weebot, it's nice doing business with you

I highly recommend this shop! They are very welcoming and they can offer great advices on which scooter suits better for first time scooter buyers. This shop is perfect for non French speaker like me as they speak English well.

Service au top ! merci

super site internet !

Bought a 2 twenty Roma on black Friday 2019 and asked for it to be delivered in the start of January. Everything went smoothly and fine until they said that they didn't have the colour I'd reserved and paid for, anymore. A week turned to two weeks, to a month and then almost a month and a half until I got my super beautiful scooter. Too bad that it had gotten slightly crushed in the transport though. And without any papers. I reported the damage to the driver and contacted Weebot directly. We also had to figure out the 300 euros of accessories my black Friday deal gave me the right to.
And that's where I am about now, one year and probably around 40 emails later.
Still haven't gotten all my accessories and still have a broken scooter.

So unfortunately I cannot recommend Weebot to anybody. Most of the people at the customer service are actually really nice and helpful but there must be something in the organisation that doesn't work. No communication between colleagues, no proper recording of orders and one too many "don't worry I'll take care of this" and then nothing.
The worst part is that they almost never take the initiative to contact me with new information so I have to write back asking over and over "where's this?","where's that?", "what about this?"

Dumbest moment award goes to when I got two pair of gloves two sizes off and when I pointed this out I got the explanation "we didn't have the sizes you wanted so we sent those instead"...

Please CEO of Weebot, give your employees resources enough to follow up their seemingly genuine concerns that they're expressing.
Max Behrendt.

Answer to Weebot's comment on this review:
This is a perfect example of your problem at Weebot. Either your intra communication is bad or you're dishonest. I hope it's the former.
I ordered gloves, they came in the wrong size. I sent them back and asked if you had any others in the right size or if you're going to have them in stock later. In the following several emails I've gotten all of the following answers:
"we don't list those sizes on our website" (you did and still do),
"they're sold out"(then better update that in the webshop cause at that moment I could still go all the way to checkout and payment for the very same gloves I wanted),
"We'll have them in stock soon, we'll come back to you" (never happened),
"Sorry we don't sell any gloves in those sizes" (weirdly enough I finally got right sized gloves sent to me just recently thanks to one of your coworkers. They're though somehow too small even in XXL so don't know what size chart your going by.)

So what you're saying is false, that "I keep coming back to you wanting the same gloves". I simply have asked for a clear answer on if you will have them in stock sooner or later.
And yes somebody did recently contact me about the damaged scooter (even though since then I haven't heard anything new, which follows the same pattern of all the communication with you). And even if this will suddenly now be resolved due to that I finally posted in a public spot, it's still a year later. And still 50 mails too many. And still after being asked to contact your partner garage in town that somehow never heard about your partnership and did not want to repair the scooter even if I paid him cause he had no knowledge of the model.
And yes I have gotten "compensated" with 50 euros so far. It's a nice and respectable gesture but sorry, it's not enough and I sincerely hope you understand that.

And if you answer on some other public review of mine, or anybody else's, I'd recommend that you tried to not put the blame on us, your customers, for your mess of communication. If you're anything less then the CEO, don't take it personally though. I'm sticking to that the costumer service have mostly been friendly. Just messy and inefficient to a point that it's ridiculous.

And thank you for your invite to contact you by email but you seem to answer faster in public. I invite you right back to follow up on the email and phone contacts we've already had though.

Service OK, sans plus

Very good! Fast delivery and easy site

For me i have a great experience in weebot magasin.. the staff is nice.. costumer service is really great im satisfied,,, hope to come in your new location or new address.. merci beaucoup

on February 13, 2020, I bought a Dualtron Raptor V2 scooter in your store. On the occasion of the Covid, I have not been able to use it, until now, however when opening the box, I have verified that the charger that came with the scooter was not the original one of the Minimotor brand, and that all Dualtron scooters must be brought, as it says the instruction manual itself, advising against any other. These events have been communicated to your Weebot store, through your email, sending a photo of the charger. However, I am simply answered with "that's the good one." It does not seem to me an acceptable answer, from a professional store, to advise that a non-original charger of the brand minimotors be used. As a customer, I am quite disappointed with the treatment and response received by your store.
Charger supplied 30 euros in aliexpress, original charger brand minimotors 90 euros, which all dualtron carry. And they keep saying that it is the original ... How easy it would have been for them to send the customer an original one, and the problem would end, but no ...
Pray if you have a more serious problem......

Produit excellent

Highly recommended!

service excellent