Banner for We Buy Games

We Buy Games Reviews 

430
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fantastic 👌. ; well deserving of this five stars. Smooth collection. And ultra-fast payout. Am hoping to make use of this service even more in the future. May you continue to go from s... See more

Company replied

Rated 4 out of 5 stars

easy to use no hassle drop off no postal costs. So i realise that the operational costs and margin have to be reflected in the low offer prices. but worry that so many good games were not accepted.

Company replied

Rated 5 out of 5 stars

It was very easy to send books I sold to World of books. The payment was confirmed, but I asked for a cheque so my bank account details were protected. The cheque took 15 days to arrive. Contacted cus... See more

Rated 3 out of 5 stars

Didn't get great prices found them better at music magpie but a couple that I did send were rejected because they were scratched so that was knocked off the already low price. A lot of great memories... See more

Company replied

Company details

  1. Used Game Store
  2. also in
  3. e-Commerce Service
  4. Game Store
  5. Video Game Store

About We Buy Games

Written by the company

We Buy Games helps gamers across the UK turn unwanted video games, consoles and accessories into extra cash quickly and easily. Whether you are upgrading your console, clearing out old games or making space at home, we make the process simple with instant prices, free delivery options and fast payment. We buy games for a wide range of platforms, including PlayStation, Xbox, Nintendo and retro consoles, along with controllers, accessories and gaming bundles. Simply search or scan your items on our website to receive an instant valuation and send them to us for free. As well as buying games, we also sell a huge range of pre-loved games, consoles and accessories, helping gamers find great deals on popular titles and hard-to-find classics. At We Buy Games, we are passionate about reuse and recycling, helping thousands of games and consoles find a new home instead of going to waste. Visit our website: webuygames.co.uk

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

430 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(430)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, clear explanation and correction of price when needed.

8 May 2022
We Buy Games logo

Reply from We Buy Games

Hi Teresa,

Thanks for taking the time to leave us a review.
It's great to hear that you had a good experience and we hope to hear from again you soon.

WeBuyGames

Rated 1 out of 5 stars

After getting a selection of quotes we…

After getting a selection of quotes we chose webuygames as it was the highest quote. We meticulously weighed The bags. Boxed them up and sent them off. They then emailed with a different offer of a lower amount saying that they had less than we had sent. I am 100% certain we sent the right amount but they were not prepared to budge on it. They also wouldn’t send it back as it was already crated up. If I’d known they were going to be rip off merchants I’d have gone with a company who wouldn’t have been so difficult and such a rip off.

*edit* the company believe it was measured in the wrong unit.

It was not!

27 April 2022
Unprompted review
We Buy Games logo

Reply from We Buy Games

Hello Hayley,

Thank you for leaving a review.

We aim to provide a positive selling experience for all of our customers; therefore we are very sorry to hear that this has not been the case for you. We have looked into this trade and it seems that the Lego seemed to be weighed in the incorrect unit. We can see that although 20KG of Lego was expected, just over 20lbs was received instead. As a result we could only pay for the weight we received.

Best regards,
WeBuyGames

Rated 5 out of 5 stars

I searched on Google and we buy any…

I searched on Google and we buy any games came up. I thought it was a scam but I decided to send the games in anyway as my son no longer used them. A few days later I had the money sent to my preferred payment method. It’s a reliable and very useful site. Very happy with the service.
Will definitely use it again and recommend to everyone.

16 April 2022
We Buy Games logo

Reply from We Buy Games

Hey,

Thanks for taking the time to leave us a review.
It's great to hear that you had a good experience and we hope to hear from again you soon.

WeBuyGames

Rated 5 out of 5 stars

Excellent site to sell loose lego

Excellent site to sell loose lego that is now sadly surpluse to requirements. Environmentally friendlier than landfill. Fair prices, quick response. Glad that old lego is going to good use and not just thrown away. Would definately recommend.

15 April 2022
Unprompted review
We Buy Games logo

Reply from We Buy Games

Hi Mrs Roberts,

Thanks for taking the time to leave us a review.
It's great to hear that you had a good experience and we hope to hear from again you soon.

WeBuyGames

Rated 5 out of 5 stars

Recommended

Have sent 2 boxes of Lego now and found service extremely easy to use. Collected from home and payment prompt both times. Will definitely use again

9 April 2022
We Buy Games logo

Reply from We Buy Games

Hi L Evans,

Thanks for taking the time to leave us a review.
It's great to hear that you had a good experience and we hope to hear from again you soon.

WeBuyGames

Rated 5 out of 5 stars

Great service

Great service. I sold several bundles of Lego and received a fair price. The website is easy to use and payment received promptly. Would highly recommend.

9 April 2022
We Buy Games logo

Reply from We Buy Games

Hi Michelle,

Thanks for taking the time to leave us a review.
It's great to hear that you had a good experience and we hope to hear from again you soon.

WeBuyGames

Rated 5 out of 5 stars

Good price good service

Good price. Speedy transaction

8 April 2022
We Buy Games logo

Reply from We Buy Games

Hi Mrs Cullen,

Thanks for taking the time to leave us a review.
It's great to hear that you had a good experience and we hope to hear from again you soon.

WeBuyGames

Rated 5 out of 5 stars

All was fine

All was fine. Package collected and once received and checked, payment was fairly swift. No issues.

15 March 2022
We Buy Games logo

Reply from We Buy Games

Hi Gary,

Thanks for taking the time to leave us a review.
It's great to hear that you had a good experience and we hope to hear from again you soon.

WeBuyGames.

Rated 3 out of 5 stars

Would have been better if website had…

Would have been better if website had been more user-friendly. Also emails come from WeBuyBooks not WeBuyGameswhich is particularly confusing when you are also selling to them!

8 March 2022
We Buy Games logo

Reply from We Buy Games

Hello,

Thank you for leaving a review.

We would be keen to hear which aspects of the website you think need to be made more user-friendly. Please could you send details of your experience to info@webuygames.co.uk so we can pass this onto the relevant team to look into?

We appreciate all feedback and will pass your comments on to improve our service wherever possible. We hope to see you trading with us again soon.

Best regards,
WeBuyGames

Rated 5 out of 5 stars

Service is easy

Service is easy, quick, and reliable.

8 March 2022
We Buy Games logo

Reply from We Buy Games

Hi Pratima,

We really appreciate you taking the time to leave us a review.
We are thrilled to hear that you had a positive experience with us and we hope to see you again soon.

WeBuyGames.

Rated 4 out of 5 stars

Would give 5 stars but…

Good prices, easy money.
However I was never informed about my order. I had to contact them every time, to know what was going on as I sent the order in January. But they did reply quick with polite emails.

But other than that, I received the money, that was calculated.

Would use again 👍

2 March 2022
Unprompted review
We Buy Games logo

Reply from We Buy Games

Hi Eric,

Thanks for taking the time out of your day to leave us a review, it is hugely appreciated.
We hope to see you again.

WeBuyGames

Rated 5 out of 5 stars

Good experience.

I have traded with We Buy Games a few times and have always had a good experience. Selling is a straightforward process. It can take a few days for the goods to be delivered to their destination by the courier, but once the items are received by We Buy Games they check the items fairly quickly. Payment is issued promptly and communication is good. I'm very happy with their service and will continue to trade with them in the future.

17 February 2022
We Buy Games logo

Reply from We Buy Games

Hi Jude,

Thank you for your continued custom. It's great to hear that you are happy with the WeBuyGames service.

Thanks for taking the time to leave us a review, it is thoroughly appreciated.

WeBuyGames.

Rated 5 out of 5 stars

Highly recommend

Easy, hassle free service and was offered the best price for my items. Was kept informed with what was happening at every stage and payment was super quick. Thanks so much

9 February 2022
We Buy Games logo

Reply from We Buy Games

It's great to hear that you are happy with the WeBuyGames service.

Thanks for taking the time to leave us a review, it is thoroughly appreciated.

WeBuyGames.

Rated 5 out of 5 stars

Easy system

Easy system. i sent in my lego and in a weeks time i got my money
happy

9 February 2022
We Buy Games logo

Reply from We Buy Games

Hi Kavitha,

It's great to hear that you are happy with the WeBuyGames service.

Thanks for taking the time to leave us a review, it is thoroughly appreciated.

WeBuyGames.

Rated 5 out of 5 stars

Have used this site many times

Have used this site on numerous occasions and never had any issues. Easy to sell items, prepaid labels provided. Takes a few days for items to be received and checked and then payment is quickly made by bank transfer or cheque.

8 February 2022
We Buy Games logo

Reply from We Buy Games

It's great to hear that you are happy with the WeBuyGames service.

Thanks for taking the time to leave us a review, it is thoroughly appreciated.

WeBuyGames.

Rated 1 out of 5 stars

Over 2 weeks to get paid

Over 2 weeks to get paid. Thought I was dealing with a dodgy company until I actually got paid. Wouldn’t use them again.

8 February 2022
We Buy Games logo

Reply from We Buy Games

Hello Dave,

Thank you for leaving a review.

We aim to process payment quickly for all of our customers, therefore we apologise for the delay with payment for your trades. Having looked into this further, we can see that although your trades were collected on 12th January, they did not arrive with us within the week that we typically allow the courier to deliver. Despite this non-arrival, we can see that a member of our helpful Customer Services team processed the payment for both offers in full. A claim was then launched with the courier to chase up the delivery of these items. It seems there may have been a backlog as these offers have since arrived and have been checked. Unfortunately, there can be delays within the courier network that we cannot foresee.

Apologies again for the delay.

Best regards,
WeBuyGames

Rated 1 out of 5 stars

Been conned

Sent a x. Box in perfect condition and checked it worked ok and was told it’s not working( rubbish) they will recycle it or I can send £5 to get it back , this is a total rip off , be careful when sending items worth money……..

3 February 2022
Unprompted review
We Buy Games logo

Reply from We Buy Games

Hello Mary,

Thank you for leaving a review.

Our main priority is to provide a positive selling experience for all our customers, therefore we are sorry to learn this has not been the case for you. Having looked into this trade further, we can see that the console arrived in good condition, however, it did not work when tested. We have an experienced team that specialise in consoles, and they tested the console multiple times with different discs; the console you sent would not read any of them. As we cannot sell a faulty console, we cannot pay for this item.

As we covered the initial postage to get the item to us on the understanding this would be in full working order, we cannot cover the postage to return this to you.

Best regards,
WeBuyGames

Rated 5 out of 5 stars

Very easy to sell my unwanted games

Very easy to sell my unwanted games and the money was in my bank account very quickly. I will use again in the future.

10 January 2022
We Buy Games logo

Reply from We Buy Games

It's great to hear that you are happy with the WeBuyGames service.

Thanks for taking the time to leave us a review, it is thoroughly appreciated.

WeBuyGames.

Rated 5 out of 5 stars

Very good service

Very good service. Fair prices offered for my stuff. Free postage.

8 January 2022
We Buy Games logo

Reply from We Buy Games

It's great to hear that you are happy with the WeBuyGames service.

Thanks for taking the time to leave us a review, it is thoroughly appreciated.

WeBuyGames.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look