Webtropia, increased unilaterally the cost of my VPS from 1.69€ to 4.19€. I cancel the contract they claim I have to pay for 15 more months. How can this company still do business 🤣 their competitor... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Server has been down 5 days. No resolution. Cancelling service. Trying to get me for an additional month despite breaching SLA. Now they're trying to force me to install MS Windows compliance software... See more
Company replied
I thought I would leave a review as they are being a little naughty - firstly, they need to sort out during the order process as they don't disclaim that I would need to verify my order during the ord... See more
Unfortunately, after collecting my personal data (including phone and address) the site started writing to me "Invalid credentials". The button "Reset password" doesn't work. This is a very... See more
Company replied
Company details
Information provided by various external sources
Mit unserer neuen vServer Cloud bieten wir sowohl im Bereich der Linux vServer als auch der Windows vServer eine perfekte Lösung für das Hosting mit vollständigen Root- und Administrator-Rechten. Sie erhalten einen virtuellen Server, welchen Sie komplett selbst verwalten und administrieren können. Auf Wunsch erhalten Sie das kostenlose Admin-Panel zu Ihrem vServer vorinstalliert. Durch die kostentransparente vServer Cloud Funktion können Sie jederzeit auf tages- oder monatsgenauer Abrechnung die Leistung Ihrer vServer Cloud erhöhen oder reduzieren. Die genauen Informationen über die vServer Cloud-Funktion und die Kosten erhalten Sie bei dem jeweiligen Linux oder Windows vServer Produkt. Mit einer breiten Palette an dedicated Server Produkten, welche sich über die drei Linien Enterprise-, Professional- und Economy- Server erstreckt, können Sie bei webtropia.com für jeden den passenden dedicated Server mieten. Bei allen unseren dedicated Server Produkten setzen wir auf qualitativ hochwertige Server Hardware (HP und Supermicro), unsere eigene Rechenzentrums-Infrastruktur und dem herausragenden Kundenservice der Ihnen 24/7 zur Verfügung steht.
Contact info
Am Gatherhof 44, 40472, Düsseldorf
- +49 (0) 211 - 545 957 – 330
- info@webtropia.com
- www.webtropia.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Webtropia The best
This is the best of the best
Try it i recomand you webtropia.com
They have good support answer fastly max 1hour, they have cheap price and Big product with high quality.

Reply from webtropia.com
Recommended Hosting Service
Hello,
well, I am very satisfied. To be more specific:
- The customer support is outstanding. It is the fastest I have ever seen and also the most effective one.
- The server offer itself is (or was) the best out there for strong single-thread CPUs. A 4790k for 45/month is really the best offer that was out there. The box is used for a gameserver and I am administrating it with a few other people which have worked for various game server companies before and they were really surprised by this offer, they could not believe it. Other companies want atleast 50% more for the same performance (might be different now, but back in january we have checked a lot of hosters in EU and NA).
- We only had one down time so far, which has been announced prior.
- The payment system is easy, gives some room and lets you choose from various different payment types.
Current go-to hoster for servers. Without question.

Reply from webtropia.com
Very affordable and straight forward …
Very affordable and straight forward pricing. They give you SSD options with a lot of capacity at a fraction of the price of AWS. Their pricing is no BS. You know exactly what you will pay. There is no metered bandwidth, annoying VPN access, or counting IOPs, just straight forward monthly cost for great bandwidth, routable IPv4 space, and your own system. I use Webtropia for my personal use and for my company and their support and service is top notch.

Reply from webtropia.com
Perfect support
Perfect support, help and advice from Timo Konopka.
Thanx a lot.

Reply from webtropia.com
Technical support on case 387524-547958-45
there was problem with time on virtual container. It turned out to be problem with time sync on the host.
It took me some time to get in touch with higher support level (Timo Konopka) who was quick to identify the issue and resolved it for me.

Reply from webtropia.com
Good support service
Misunderstanding is eliminated. All problems are solved quickly and competently. I recommend this hosting.

Reply from webtropia.com
Perfect services and servers
Perfect services and servers. Price over performance is the best as far as I can see. You can count on them.

Reply from webtropia.com
Good and affordable servers with great support
I have a VPS at webtropia.com for over a year and I am satisfied with them, bacause they offer good servers with affordable prices. Support is friendly and helpful, so far they solved every problem I had. Looking forward to more cooperation in future.
Hardworking datacenter that provides …
Hardworking datacenter that provides great services and customer care, very happy with them.

Reply from webtropia.com
Customer for 10+ years
Only used dedicated servers for production. Never had any major downtime. Support answers pretty fast.
2022 update:
I have to update this review. I have a customer who has a server hosted with you. The server has been down for several days, and your answer time takes days with no solution.
Sorry, this is not acceptable, we're going to move the customer out of your hosting facility.

Reply from webtropia.com
You can fix all with talking :)
You can fix all kind of problems with talking good support personals .
Thanks for all cooperation and support .
I hope together continue more years in cooperation ...

Reply from webtropia.com

Reply from webtropia.com
Affordable and reliable hosting
Affordable and reliable hosting. Even with a bronze SLA there are only rarely downtimes and even then they are almost always under 1 minute. The good customer support doesn't hurt either!
There are not a lot of hosting providers who offer the kind of freedom and performance Webtropia offers for the price they ask. I would wholeheartedly recommend to anyone in need of a server.

Reply from webtropia.com
I was recommended this site
I was recommended this site, very good service, I really like it, I will also recommend it to my friends who have already started working with it!
Very good provider!
Very good provider!
Very good prices!
Very good service!
Rating!
Rating!
In short, the service had problems but this was quickly improved.
In case of a problem, the support is completely ready.
With the server service I am completely satisfied.
I can recommend it to everyone.
My rating is 5 stars. Go to webtropia :)
The most unreliable service EVER!
This is by far, the most unprofessional and unreliable hosting partner I have ever tried.
Their entire hosting environment have crashed more times than I can even count, our virtual server has been unavailable for serveral days, and customer support is so frustrating, that it's in an entire league of it's own. Some 30 mails it took, to explain that we didn't have access - each reply that came back, answered a completly different subject.. And now we're stuck with no acces to our server, no way of recovering our password, since that feautere isn't available at the moment, and backup/restore has been unavailable for months now.. And they don't care a bit about it.
Finally the billing service is an entire story of it's own...
No way of automatic payment, invoices being caught in spam etc. etc. etc....
STAY FAR FAR AWAY FROM WEBTROPIA!!

Reply from webtropia.com
I've been with them for quite some …and sadly I had to leave.
I've been with them for quite some time. At first it was fine and got worse. Whilst I had an unmanaged server, the GUI interface to restart/resinstall etc did not work.
The website is in English but when you phone, the entire automated system is in German, forcing you to guess which path you want to get to support. I spent 1 hours one day on hold. No one answered.
Parts of the web GUI are not translated in English. Yes there is an option to switch language, but that's not fully implemented.
When I had to reformat my server, I then found out the back up service was taken down! I asked when it would be up. The response never came so I just worked on an alternative back up solution at my own cost.
The email support tickets would take up to 3 days to get a response. And the support response was usually along the lines of "well I can ping your server so that must mean it's OK"...
The hardware appears to be great but I would never go back to them! Not until they employ more engineers and fix the stability issues they have.
I have just left them and have never felt better to be away from a company.
I wouldn't say any one was rude (in fact, all were polite) but when you're hosting several business websites and Webtropia just don't respond, what can you do. I have also kept copies of the tickets to prove this.
Despite all the down time, and the potential revenue the websites I work with lost, I didn't even ask for a refund. I just wanted to be away from them. Yes, it was that bad.
Great services and great professionals
Great services and great professionals! I recommend them to you all, you won't regret it!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







