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Webroot Reviews 

1,436
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 556 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its robust protection against viruses and malware, providing peace of mind and identity security. Many appreciate its seamless operation in the background, noting it's easy to use without slowing down systems or generating annoying pop-ups. The service is frequently highlighted as superior, with people commending the helpfulness and swift resolution from customer support. However, some customers also noted difficulties with customer service, struggling to reach live agents or receive effective online support. A few other people felt the product occasionally fell short, citing instances where it failed to catch viruses, caused computer slowdowns, or presented issues with features like the optimizer or VPN.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many customers expressing satisfaction with its... See more

User experience

Users describe positive interactions with user experience, often highlighting its ease of use and seamless... See more

Service

Customers consistently note positive experiences with service, with many reporting satisfaction over several... See more

Website

Consumers find website experiences to be ambiguous, with some expressing satisfaction and ease of use, while... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the helpfulness, swift action,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Webroots ability to scan and protect without using up system memory is a good benefit. You don't ever experience the bog down like other antivirus software. It works along side the microsoft protecti... See more

Company replied

Rated 4 out of 5 stars

Ive used Webroot for the past several years and found it to be a wonderful security program. I am currently having issues with a McFadden virus that just can't seem to get rid of...until I asked Googl... See more

Company replied

Rated 5 out of 5 stars

Webroot protects my laptop from viruses and malware. It also optimizes my laptop so it runs better. Part of Webroot also protects my identity and lets me know if there is anything that needs to be tak... See more

Company replied

Rated 5 out of 5 stars

I had a phone conversation with a Webroot Rep. several years ago. He patiently listens to my rant about the stressful changes that the rapid changes in technology put on senior who are not computer li... See more

Company replied


Company details

  1. Software Company
  2. Computer Security Service

Written by the company

Webroot, an OpenText company, is a global leader in modern cybersecurity, pioneering cloud-based, AI-driven protection that keeps individuals and families safe from today’s most sophisticated digital threats. We were the first to harness the cloud and artificial intelligence to stop zero-day attacks in real time, and thanks to its cloud-native architecture, Webroot can detect and block threats even before they ever reach your computer. Our technology continues to evolve to secure your devices, identity, privacy, and data everywhere you go.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,436)

560 reviews in the last 12 months

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Rated 5 out of 5 stars

The annual subscription payment &…

The annual subscription payment & automatic downloading of updated product was seamless!!

20 June 2026
Webroot logo

Reply from Webroot

Thanks for the great feedback! We're delighted to hear your renewal and product update experience was smooth and hassle-free. Making protection easy to maintain is exactly what we strive for.

The Webroot Team

Rated 2 out of 5 stars
Webroot logo

Reply from Webroot

Thank you for your feedback. We understand how it can feel that way. Webroot is designed to work quietly in the background, blocking threats before they become noticeable, so ideally you shouldn't have to think about it very often.

If your device is running smoothly and you're not encountering security issues, that's often a sign the protection is doing its job.

The Webroot Team

Rated 5 out of 5 stars

My laptop has worked very well and fast…

My laptop has worked very well and fast for several months and it appears to be well protected. I contribute all of these factors to Webroot which I have had for over 5 years now.

29 June 2026
Webroot logo

Reply from Webroot

Thank you for your loyalty over the past 5+ years! We're delighted to hear your laptop continues to run smoothly and perform well while staying protected. Providing strong security without slowing down your device is exactly what Webroot is designed to do, and we're glad it's working so well for you.

The Webroot Team

Rated 3 out of 5 stars

10%/yr price increase

No problems, just a price increase of about 10% a year.

29 June 2026
Webroot logo

Reply from Webroot

Thank you for your feedback. We're glad to hear you've had a trouble-free experience with Webroot. We understand your concerns about pricing and appreciate you sharing them.

While first-year introductory offers may differ from renewal pricing, we have increased our prices since early 2024. As a result, customers renewing the same subscription through automatic renewal should generally see the same renewal price over that period.

Thank you for your continued trust in Webroot's protection.

The Webroot Team

Rated 5 out of 5 stars

The system runs great with little or no…

The system runs great with little or no "babysiting".
I've had Webroot for around 20 years and it has never failed me. Would not change a thing.

29 June 2026
Webroot logo

Reply from Webroot

We are so happy to hear that our system has consistently met your expectations over the past two decades! We truly appreciate your loyalty and wonderful feedback.

The Webroot Team

Rated 5 out of 5 stars

Fixed my virus pop-ups

Fixed my virus pop-ups . much better.

20 June 2026
Webroot logo

Reply from Webroot

We're so glad we could help resolve those pop-ups for you! We appreciate your positive feedback.

The Webroot Team

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