WebHostingPad Reviews 141

customer service is a disaster no phone support only email they used to be great now they are the worst.
Time is of the essence and with the chat and email that is just a huge waste of time. I am shopping around to host my 6 websites.

Terrible customer service, and predatory practices! When my service expired they auto-renewed and the first I knew of it was when my credit card was charged. I contacted them ON THE DAY OF RENEWAL and they basically said that's too bad. A reasonable company would have cancelled and said we'd love to have you back, but instead they said if I contested the charge with my credit card company they would send me to collections and ruin my credit score. I tried to deal with them in a reasonable fashion, but to no avail. I would NEVER recommend this company!! There are too many good servers out there to choose from, so I strongly suggest you steer clear of these idiots.

I have been a customer on WebHowtingPad.com for 14 years and for 14 years i have been treated with respect and care. I have had problems and they have helped me. They have gone above and beyond. They have even done things for me that, as a developer, i should know how to do myself but don’t know yet. James has always been my go to guy. He is a genius and so helpful.

I’ve trusted WebHostingPad’s shared hosting since 2012, and their support has been outstanding. I always receive quick responses—usually within an hour—and my issues are resolved faster than expected. I highly recommend their hosting services

Got quick access to support staff that resolved my issues efficiently and promptly.

Never in my 54 years have I experienced such truly awful customer service - not just completely unreasonable, but insulting and threatening. They pretend to be reasonable in their reply to my previous review, but in the meantime I have been receiving a string of emails telling me I am a liar and threatening me in numerous ways.
I warned them I would dispute the charge with my credit card company if they did not remove it. I then followed through and my credit card company found in my favor and charged back. This company's response was to send the bill to collections in an attempt to damage my credit score! In addition, they have repeatedly promised they will take me court not just once but twice: once for defamation and then also for making fraudulent statements to my credit card company. After finding out I am an ethics professor, they said they would also lodge a complaint with the "administrative department" of my university about my unethical conduct.
The simple fact is that I have been entirely honest and their conduct has been unethical. They charged me for a service that I never received and at the time of the charge they knew they could not provide me with the service because I had already migrated all my domains away from them. Not only is this more than sufficient reason for my credit card company to do a chargeback, but charging for a service you know you cannot provide amounts to deceptive billing. They are holding to the line that their terms and conditions say I had to cancel before the renewal date in the way they specified. It is true I didn't do that. I never claimed to have done so. It doesn't matter. They never provided me the service and they knew they couldn't. Those are quite sufficient reasons for a chargeback.
These emails came from multiple people over a period of days. Their tone has consistently been highly unpleasant and confrontational. They were never willing to consider my argument, and were instead extremely aggressive and insulting. I received one email that did not respond to the substantive points I had just made, but instead began "Blah Blah Blah You are a liar and a thief Ethics professor who teaches not to lie but does it himself YOU ARE A HYPOCRITE." I sent them summaries from chatGPT and Google Gemini explaining why the chargeback was justified. They couldn't care less. They are completely incapable of considering any perspective but their own, which happens to be wrong. They are just raging. I just checked and I see I just got this one line email: "Have fun staying in collections !!!!"

Replies to response from Jason 7/3/2025
Jason, I appreciate your reply which adopts a reasonable and polite tone. Absolutely none of my prior interactions with your company were even remotely polite. I hope you agree that the consistently insulting and threating tone adopted by Michael and Jose is absolutely and completely unacceptable. No disagreement over matters of fact can possibly justify the tone they adopted. Please clarify on this point and on whether they will be disciplined or, more appropriately, their employment immediately terminated.
With regard to other points
1) I have indeed paid for your service for a very long time and I was, at least for the first 12 years or so, quite happy with it. This is because I had assistance with the website from individuals more technically competent than myself. After I tried to go it alone, my websites started to be attacked and became non-operational. No website I have had with you over the last five years has been operational for more than a few weeks. I think that is pretty good reason to migrate the service to a more user friendly one. What do you think?
2) I explained the situation to my credit card just as I detailed in my contemporaneous BBB complaint and just as I have written here. I am not responsible for what my credit card did with that information. It appears they did not categorize the reason for the chargeback correctly. That is less than ideal but is of no material substance. There was and is good reason for the chargeback. Charging for a service you are not in a position to provide may be classified as fraudulent or deceptive billing. Your terms of service do not alter that fact.
3) You could not provide me with service in any remotely useable way because I had already migrated my last domain off your service. This has already been stated clearly. Just to repeat, there is also the additional point that you have not been providing me with a service I have found useable for many years.
4) I just attempted to publish my site on Squarespace. I cannot see it because my provider blocked it due to its being hacked and used for phishing while I was using your service. Once I have it working, it will be the first time it will be operational in years.
Jason's 2nd response was also evasive

I love Web Hosting Pad, their tech help is outstanding. Any time I have a problem there is a tech person instantly willing to help me solve the issue. Can't recommend them highly enough!

The tech support is always quick and helpful!

We were facing an issue with our email services after our hosting servers were updated.
The technical support rep , Ron responded to our issue promptly and resolved the issue with a perfect solution.
We have been a customer with Webhostingpad since 2009 and will continue with them given their excellent customer support.

I was overweight, ugly, broke, homeless, and had three terminal diseases. A passerby saw me and told me, "Here, sign up on Web Hosting Pad", and set up an account for me. Three months later, I was a finalist in the Mr. Olympia contest; had a Stock Market Portfolio of fifty seven million dollars; and my doctor gave me a clean bill of health with a projection of living ninety seven more years in good health; all traces of disease were eliminated. After searching on the internet, I found that my story is common and routine; happens every day. If anything is wrong in your life, open an account with Web Hosting Pad, and watch your mind, your body, and your finances rocket into the stratosphere.

Consistent and quick support from any area such as billing and support. Though there is rarely a question or issue, as they are very organized in all processes. Thank you for being a great hosting site!

The speed of their support is remarkable. Furthermore, I've found that their tech support often goes above and beyond what I expected, solving the problem for me, instead of just giving me a list of things to try.

Long-time customer of WebHostingPad, going on 14 years I think. I've always received helpful customer service (and I use support frequently!). Shoutout to Isaac for the proactive support today. Happy customer.

I've been with webhostingpad for over 10 years. If I ever have an issue the tech support gets back to me within minutes usually and always within the day. I appreciate the fact that someone is there when you need them.

A respectable company that always provides technical assistance and support to us. I have been a customer of theirs for more than 10 years. My website is dhb.4tvshop.com

شركة محترمة و تقدم المساعدات الفنية و الدعم دائما لنا وانا عميل لديهم من اكثر من 10 سنوات موقعى هو dhb.4tvshop.com

I have been with Webhosting Pad for years... They are always so helpful....And quick to respond...They never make me feel stupid... even if I ask something that everyone should know!

Do not fall for the cheap hosting packages. Poor service. Slow site. In the last ten years they have not improved. I have gradually moved out my sites from here. The last remaining one is still slow although it has all the space to itself on the server. My billing is set to auto renew with a VALID card and they just take down the website instead of charging the card. I had to log in to use the same VALID card and click on pay. Other hosting services will charge the card without a fault like bluehost. The owners just do not care, at all. This is the second time it happened to me with a 4 year billing cycle... Not kidding. They have a prehistoric procedure for the term AUTO RENEW. It literally means they send you an invoice to log in to renew. How is this auto renew???? They did the same. I am migrating our site budapestconcert.com to a more reliable and actually working, fast hosting. Bluehost may not be the perfect host either, but is light years ahead compared to webhostingpad. Webhostingpad is definitely not something I could recommend. (Godaddy neither if you have wordpress). 30 minutes after I logged in and manually paid for the 'autorenew' invoice AND contacted the customer service and the site is still not back (the AUTOrenew website) and it is counting. We are losing business. Every time you write to them the status of the issue comes back as 'medium' severity. Medium for whom? Not for me when nobody can book the concerts before the holidays! Now I am waiting for support to reactivate my site that is now blocked from no fault of my own. Don't even think that they compensate you for these mistakes financially. 1 out of 1000 stars.

UPDATE: In case the webhostingpad customer service needs any more improvement on literacy: I have pointed out specifically and will stand by the fact that I have and had at the time of the failed 'auto renewal' a card on file that is valid, has not expired and did not need to be changed. It was there. This is really despicable, although the least surprising, that you are trying to tweak it as if it was an expired card and the customer's fault. This is my first Trustpilot review but it will not be the last if it helps other customers to avoid low quality service and if it helps you to improve. You should say thank you. Do you really think I would have let my site go down? And then suddenly just wake up from my sleep to pay with a 'new card'? Then spend considerable time to let off the steam on a review site and on facebook to share bad experience about repeated failure to properly auto renew? While impatiently waiting for the site to come back? Can you see how illogical it is? You really, truly need to look into your business, Owners of webhostingpad or webhostingbad rather? Cheap should not mean bad. End of story.
Now it is getting interesting. Now go back to the backend and check if I have edited any of the card information. NO! I have clicked on the PAY button. Same card. Only one card on file. In the last few YEARS. Go into details. Find a way to communicate with UK banks. To validate yourself as a business. And charge a business card properly. The card is valid, was valid, was used for payment. Figure out why you cannot communicate with the bank then. There is plenty of credit on the card to pay for the budget hosting fee. You are the only hosting company with banking inability. Godaddy charges the card without a hiccup. Bluehost too. You don't. SAME CARD!

As a final update, further facts for your team to sort out your own system to avoid taking down customers' sites with false narratives:
1, the bank has not sent a decline notification to me. The last notification I got from the bank is Nov 27. Nothing in Dec when you 'tried to charge the card'.
2, the bank does not see that I log into webhostingpad and click on the PAY button. Because the bank did not even ask me for any approval or identification. Only you saw it that I logged in and used 'Pay' After the pay button was clicked on, the payment 'magically' went through. Ask yourselves: Why did it work? Could she be right really?
Combine these facts and feed back into your own system to find the fault in your own system. Check what is stale/ badly configured in your backend, why it happened, how to improve rather than reacting poorly and trying to blame it on the client. The card is there. Valid. Chargeable. By Major US companies. The same card was regularly charged by you. Your long time customer is so fed up that goes on Trustpilot to vent about a repeated problem. Why is it that I needed to manually click on the button? Why is it that I spent extra hours of nightmare with the service you provide?