I was hesitant with ordering online since this was my first time purchasing contacts with Webcare. I emailed for assistance and I received a phone call promptly. The customer service representative... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service. I forgot to take off my coupon code and they did that too. Easy eye exam to renew my prescription for cheap - doctor tried to have me redo at $90 and this was only $15. Great c... See more
Company replied
Ordered contacts on a Thursday afternoon and I received them on Tuesday, plus it was a holiday weekend. I’m very pleased with their fast shipping. The system said my order was processed, but no tracki... See more
Company replied
Where have you been!!!! Oh my goodness if you are like me and ordered your contacts and glasses right though your doctors office - STOP now. The ease of the website, the number of items offered, the... See more
Company replied
Company details
Written by the company
Welcome to WebEyeCare, your source for the lowest prices on contact lenses. We constantly strive to exceed our customers expectations by delivering name brand contact lenses at the lowest possible prices. All contact lenses dispensed by WebEyeCare are the exact same lenses as prescribed by your doctor and are delivered to you in sealed containers direct from the manufacturer. At WebEyeCare, our primary focus is providing our customers with the dedicated personalized customer service combined with the lowest prices on the internet. WebEyeCare offers a wide variety of contacts including colored, toric and multifocal lenses that will surely fit your lifestyle!
Contact info
10 Canal Street Suite 205, 19007, Bristol, United States
- 888-536-7480
- info@webeyecare.com
- www.webeyecare.com
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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listen i ordered contacts the 7th i…
listen i ordered contacts the 7th i received my order the 9th i was so shocked but amazed as i really needed them. will definitely be shopping with them again.
10 December 2023
Unprompted review
Reply from WebEyeCare
Awesome to hear! Thank you for recommending us!
Reply from WebEyeCare
Awesome to hear! Thank you for recommending us!
This website advertises cheap contacts…
This website advertises cheap contacts but adds ridiculous processing fees of over $70. Total Scammers, buyer beware!!!
5 December 2023
Unprompted review
Reply from WebEyeCare
Hello. We understand the frustration - fees are everywhere online. On various search platforms, it's typical for sellers to have the product price listed separately from any handling or processing fees. We do try to be as up-front about ours as possible by listing the charges separately in the Cart. Whether we have a higher per-box price and no handling or a lower box price and processing, our total price is the best. Please let us know if you have any additional questions or concerns. Thank you!
Great price
21 November 2023
Unprompted review
Reply from WebEyeCare
We're so glad you enjoyed your ordering experience!
Reply from WebEyeCare
We're so glad you enjoyed your ordering experience!
It feels good to be wearing contacts…
It feels good to be wearing contacts again they are comfortable. I like the timeframe I received my contacts. I’ve had a wonderful experience.
15 November 2023
Unprompted review
Reply from WebEyeCare
We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)
It was so easy to find what I was…
It was so easy to find what I was looking for and so simple to pull up my prescription. Will definitely recommend them to family and friends. ♡
4 November 2023
Unprompted review
Reply from WebEyeCare
We're so glad you enjoyed your ordering experience!
They had a great price
They had a great price. Way less than at my drs. Although there was a delay in shipping because of a supply issue they did ship when they said they would. Came quickly and in good shape
4 November 2023
Unprompted review
Reply from WebEyeCare
We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)
Got them in a fast time and for a great…
Got them in a fast time and for a great price will be buying my contacts from her for now on
3 November 2023
Unprompted review
Reply from WebEyeCare
Awesome to hear! Thank you for recommending us!
Reply from WebEyeCare
We're so glad you enjoyed your ordering experience!
Reply from WebEyeCare
We're so glad you enjoyed your ordering experience!
Good prices and fast shipping
I was desperate for my contacts and they delivered them so fast! Great prices, better than any other site!
18 October 2023
Unprompted review
Reply from WebEyeCare
Wonderful to hear! Thank you so much for recommending WebEyeCare!
Fast and secured
10 October 2023
Unprompted review
Reply from WebEyeCare
Awesome to hear! Thank you for recommending us!
Easy ordering process. Quick Delivery.
Have ordered my contacts from Web Eye Care several times. Very satisfied with service and you can’t beat the price. Easy ordering process is another positive.
10 October 2023
Unprompted review
Reply from WebEyeCare
We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)
Poorest Customer Service
This organization provides the most abysmal Customer Service I have encountered in my buying experience! One cannot speak with a live body, only an 888 phone number that never picks up. Although the live chat women was interested in trying to solve an inquiry. Requested a call back from a person in authority, but only received a message from the same 888 number with no extension to make contact.
I did eventually got my order but bow to never reorder from this group no matter what price they advertise. It is a “bait and switch” organization. Buyer beware!!
21 September 2023
Unprompted review
Reply from WebEyeCare
We do apologize for your less-than-ideal experience as we pride ourselves on excellent customer service. Our main customer service line is the 888 number - we do not have another customer service line. Our system does indicate that a customer service manager did respond to your call back with a voice message, however, we understand your frustration.
200.00 and no contacts
I ordered contacts on 9/6. I have contacted the company twice in regards to my order that I have yet to receive. Both times I am told they will ship the next day. This is the worst contact business ever . I have since requested a refund.
6 September 2023
Unprompted review
Reply from WebEyeCare
We do apologize for your less-than-ideal experience and are sorry to see that the delay resulted in the order cancellation. Thank you for your feedback.
A little slow, but...
It took a longer time for this order than my previous 3. But I still saved $40 over every other site. Order#91160393.
3 August 2023
Unprompted review
Reply from WebEyeCare
Thank you so much for your feedback!
Reply from WebEyeCare
Awesome to hear! Thank you for recommending us!
I will start by saying they are…
I will start by saying they are refunding my money, but the eye test is seriously looking at one letter the same size everytime and saying right,left top or bottom. Not sure how they can accurately get a rx off of this
24 August 2023
Unprompted review
Reply from WebEyeCare
Hello. While we're sorry to hear that the online vision test didn't work out for you, please be assured that the test is FDA approved and all test results are reviewed by an licensed ophthalmologist.
30% "processing fee"
30% "processing fee"! I'm guessing the 5 star reviews are fake. Who would pay 30% processing fee.
3 August 2023
Unprompted review
Reply from WebEyeCare
Thank you for contacting WebEyeCare. On various search platforms, it's typical for sellers to have the product price listed separately from any handling or processing fees. We do advise of potential processing fees in our terms and conditions. Whether we have a higher per-box price and no handling or a lower box price and processing, our total price is the best. Please let us know if you have any additional questions or concerns. Thank you!
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