5 * star
Excellent service today, repair work completed. Very happy, reasonable price. Thanks Paul you are a credit to the company.
11 May 2023
Unprompted review
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Company details
Information provided by various external sources
Get In Touch With Webb Security To Learn More About Our Full Range Of Wireless Burglar Alarm Systems & Wireless Home Security Systems.
Contact info
Clarendon Court 1, WA2 8QP, Warrington, United Kingdom
- www.webbsecurity.co.uk
3.8
Great
2 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Unreliable and dishonest
Had an alarm fitted - and the company supplied a previously used battery. The alarm went off because the battery failed - the company could not send someone to deal with this for a week. As the alarm was going off we had to call someone else in to turn it off who charged a £55 call out fee and the charge for a new battery. He told us the battery the alarm came with was second hand. When Webb did turn up they charged another £90 call out fee for a 5 minute reset ... they had not warned us about the call out fee in advance. I have dated receipts for both services. Service man very rude and arrogant ... he admitted the battery was second hand. When I complained to Webb they sent a defensive reply and they also sent a facebook message claiming I "physically removed" their 30ish year old male employee from my property. I am a 50 year old woman. How exactly did I do that? They are absolute liars - do yourself a favour & choose another supplier who won't sell you a duff battery with your security system, will turn up quickly when it fails and won't rip you off and with an additional call out charge. These are the people that give house alarms a bad name!
5 December 2017
Unprompted review
Reply from Webb Security Systems
We have been trading in the Warrington area for over 40 years and have never had a review of this nature. This customer is clearly telling lies as we are an SSAIB registered company and can prove she is telling lies. I am unsure why she has posted this untruthful review I can only assume that she must be a “certain “ type of person. I would suggest that any person reading this untruthful review who wishes to contact any of our 12,000 plus customers for clarification to please contact our office. Webb Security Systems have been privileged to provide a service in Warrington for over 40 years and you cannot trade for this length of time if you provide the service described in the review. Thank you for allowing me to respond to the review.
Eddie Eves Managing Director.
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