On call Agents are the best compared to online agents who will keep on transferring your query to one agent after another without any help at the end of the day...But overall..I'm happy with how fast... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My address was not picked up by Webafrica on their system, but it was installed perfectly by the technicians I'm happy with the service so far.
Company replied
I got reconnected faster than I thought it would take. Very efficient and easy to use webiste and whatsapp chatbox
Company replied
The installation time was slow and lack of communication.as some customers live far from home and want to stay connected to their family.but family is happy now we can connect thank you
Company replied
Company details
Written by the company
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or chat to us on WhatsApp Live Chat. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contact info
South Africa
- 021 464 9500
- www.webafrica.co.za
3.8
Great
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've been with webafrica for over a…
I've been with Webafrica for over a year, and honestly, I've never experienced such consistently frustrating customer service. There have been a few excellent agents, but unfortunately they are the exception. Most interactions are met with poor attitudes, a lack of basic customer service skills, and knowledge. Far too often, I'm left feeling as though I'm asking for a favour rather than receiving support for a service I pay for.
This is not the first time I've experienced this level of poor service. It has become a recurring pattern, and today's experience has been the final straw.
I've been waiting for over 6 hours for feedback. My chat messages have gone unanswered, and when I call, the only thing your staff seem certain about is that they can't assist me. How difficult is it to simply communicate with your customers?
To make matters worse, I can't access the online portal because OTPs are not being delivered, which means I can't reset my password. As a direct result of your lack of support, I lost an entire day's work. Two agents assured me that tickets had been logged and promised callbacks. I received absolutely no response through any of your support channels.
What is even more disappointing is the apparent lack of accountability from management. Despite the impact this has had on me, there is no ownership of the issue and no offer of compensation for the time and productivity I've lost.
This level of service is unacceptable. It's disappointing, unprofessional, and frankly shameful. Webafrica needs to do better, or at the very least, TRY.
The worst ISP with the worst customer support and horrific customer experience. Too bad they don't give awards for sucking, because you guys would steal the show.
7 July 2026
Unprompted review
Reply from Webafrica
Hello Mario, we hear how frustrating and disappointing this has been, especially after multiple interactions, long wait times, and not getting the follow-through you were promised. Losing a full day of productivity and feeling unheard is not the experience we want for you.
We can see your service is currently suspended, and to move this forward, we’ve arranged for our Collections team to review your profile. They will be in touch with you directly to discuss the suspension, outstanding balance, and the way forward as soon as possible.
Regarding the OTP and portal access issue, this is not expected behaviour. Please visit the following link for guidelines on how to update your OTP details: https://bit.ly/45Y6zfi
Your feedback around service, communication, and ownership has been taken seriously and shared with management for review. We’re committed to improving this experience and working towards a better one for you.
Warm regards,
Webafrica Crew
This company it's very good you don't…
This company it's very good you don't wait long and their 💯 doing their job well thnk you Vuma
7 July 2026
Unprompted review
Reply from Webafrica
Hey Xolile
A big thank you for the 5 stars 💗
Your support means the world to us. If there is ever anything we can assist with, please feel free to reach out anytime.
Stay in control of your fibre service without the wait using the Webafrica app. Webafrica Mobile App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
Honestly they take too long to respond…
Honestly they take too long to respond to matters and they misunderstand me in many times
4 July 2026
Unprompted review
Reply from Webafrica
Hello Tumiso. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Warm regards,
Webafrica Crew
I received great service ,good to do…
I received great service ,good to do business with u
7 July 2026
Unprompted review
Reply from Webafrica
Morning Delores
Thank you for the glowing rating 💗 If there’s ever anything you need, big or small, our team is here for you.
Get quick access to support and account tools whenever you need them with the Webafrica app. Webafrica Mobile App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
Reply from Webafrica
Hey Ree,
Thank you for taking the time to share your feedback. We're delighted to hear that your service was completed quickly and even earlier than you expected. Exceeding expectations is always our goal, and it's wonderful to know we were able to do that for you.
We`ll continue working to provide fast, reliable service whenever you need us.
Warm regards,
The Webafrica Crew
Worst ISP ever
Worst ISP ever. Service non existent and when you cancel beware of deductions even after you have been with another service provider for two months. Actually need to cancel my business bank card now because of them. Think twice before using them as they should be rated at a minus on all levels.
30 June 2026
Unprompted review
Reply from Webafrica
Hi,
We completely understand your concern regarding the billing and unexpected deductions, especially after having moved to another provider. This is certainly not the kind of experience we want for our clients.
We’d like to assist in getting this resolved for you as quickly as possible. Please pop us an email at customer-reviews@webafrica.com with your review details, a link or screenshot of your post, a brief description of the assistance you need, and your registered Webafrica email address. These details are required so we can securely verify your account and investigate the matter further.
Once received, our team will review your query and respond accordingly, with a general turnaround time of up to 24 hours.
Warm regards,
Webafrica Crew
I waited two months for Webafrica to…
I waited two months for Webafrica to complete my installation. After such a long delay, I decided to cancel my order and request a refund. Unfortunately, I have now been waiting for more than a month to receive my refund.
The service has been extremely disappointing. Despite my repeated attempts to resolve the matter, management has not contacted me. From the day I signed up, the experience has been frustrating, with poor communication and unacceptable delays.
18 June 2026
Unprompted review
Reply from Webafrica
Hi Prisca,
We’re truly sorry to hear how disappointing your journey has been, especially after waiting so long for installation and then experiencing further delays with your refund. This is certainly not the standard of service we aim to provide, and we completely understand your frustration.
We’d really like to assist in getting your refund query resolved as quickly as possible. Please email us at customer-reviews@webafrica.com with your review details, a link or screenshot of the post, and your registered Webafrica email address. Once we’ve received this, our team will verify your information and move forward with assisting you. You can expect a response within our general turnaround time of up to 24 hours.
Your feedback will also be shared with our Service Quality Team to help improve our communication and overall customer experience going forward.
Warm regards,
Webafrica Crew
My experience sorting out my WiFi with…
My experience sorting out my WiFi with Webafrica has been terrible. I have spent a shocking amount of time on the phone/WhatsApp message, repeating my self and still my WiFi is not connected
4 July 2026
Unprompted review
Reply from Webafrica
Hi Berit, we can see how frustrating this has been, especially having to repeat yourself across calls and chats while still not having your WiFi up and running. That’s not the experience we want for you.
We can confirm that our Support team has logged a fault on your line with our Octotel partners for further investigation. To keep things moving, we’ve also logged a follow-up, and our teams are actively working on getting this resolved. You’ll receive SMS updates to keep you in the loop on the fault progress and next steps.
It is our primary focus to get your connection issue sorted ASAP.
Warm regards,
Webafrica Crew
Installation was quick and I am now…
Installation was quick and I am now enjoying the connection.
7 July 2026
Unprompted review
Reply from Webafrica
Hi Mthokozisi
Thank you for the awesome rating 💗✨
We love seeing feedback like this. Our team is always here if you ever need assistance.
Skip the fuss and stay in control with the Webafrica App. Everything you need, right there. See how: Webafrica App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
Requested a move of service 3 June to…
Requested a move of service 3 June to be active 1 july. Today is 6 July. Still no internet. Been "chatting" on live chats since Thursday 2nd July. Yesterday, sunday 5 July, i was online 5 hours. No internet. Today another hour. No internet. Why request a move 1 month ahead and then still no acceaa to internet. Terrible
6 July 2026
Unprompted review
Reply from Webafrica
Morning, Juanita. We completely understand how frustrating this has been, especially after planning your move well in advance and still being left without internet days later. That’s not the smooth experience we want for you.
To make sure we handle this properly and avoid any delays, please email customer-reviews@webafrica.com with the following details:
A copy or screenshot of your review
A link to where it was posted (if available)
Your registered Webafrica email address
Once we’ve received everything, we’ll verify your information and step in to assist further. Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours.
We want to make sure this is fully resolved and that your service is up and running without any further hold-ups.
Warm regards,
Webafrica Crew
My address was not picked up by…
My address was not picked up by Webafrica on their system, but it was installed perfectly by the technicians I'm happy with the service so far.
6 July 2026
Unprompted review
Reply from Webafrica
Hi Thami
Thank you for the fantastic rating 🌍
We appreciate your support and look forward to continuing to keep you connected.
Keep track of your connection, usage, and updates all in one place with the Webafrica app. Webafrica Mobile App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
Avoid Webafrica – Appalling Customer Service
We reported that our VoIP phone was not working on 25 May 2026. Since then, we have sent countless messages directly to Webafrica and have even posted two previous Trustpilot reviews in an effort to get this matter resolved.
Each time, we receive assurances that someone will attend to the issue, but nothing ever happens. Weeks later, our service remains unresolved. The lack of follow-through is unacceptable.
What is even more concerning is that management appears to be completely absent. Despite repeated requests for escalation, no one in a position of authority has taken ownership of this issue. Whether management is unaware of the appalling level of customer service or simply does not care, the outcome for customers is the same.
We strongly urge anyone considering signing up with Webafrica to think very carefully before doing so. Their after-sales service is nothing short of shocking. Repeatedly making promises and then failing to act demonstrates a complete lack of respect for customers.
We are extremely disappointed and cannot recommend Webafrica based on our experience.
6 July 2026
Unprompted review
Reply from Webafrica
Hi Shirley, thank you for taking the time to share this in such detail. We can completely understand how frustrating and disappointing this has been, especially after weeks of follow-ups without resolution. That’s not the level of service or accountability we aim to provide.
We have arranged for our technical support team to get in touch with you directly to further troubleshoot the VoIP issue and guide you through the next steps. In the meantime, here are a few checks that may help restore your service:
Restart your router and VoIP device. This can refresh the connection and resolve temporary glitches
Check physical connections, ensure all cables between the router and the VoIP device are securely connected
Confirm internet stability. VoIP relies on a stable connection, so any drops or latency can affect call quality or functionality
Review SIP/account settings, make sure your VoIP credentials and configuration are correct on the device
Disable SIP ALG on your router; this feature can sometimes interfere with VoIP traffic
Test with another device or port, if possible, to rule out hardware-related issues
That said, given how long this has been ongoing, this needs proper ownership and resolution from our side. Please send us a private message with your registered email address so we can escalate this with priority and ensure you receive clear feedback and a lasting fix.
We truly appreciate your patience and the opportunity to make this right.
Warm regards,
Webafrica Crew
I had no wifi for full 5 days.i logged…
I had no wifi for full 5 days.i logged a call 01/07/2026.WA2963675Today upon enquiring about my call I am informed that my call was canceled because there is an outage in the area. Convinently a new call WA9000945 is logged mind you we are still on area outage. In the month of May 2026 I was without wifi from 27 April to 9th June. I was promised credit to this no credit. This people are just terrible to their paying customers. Mind you we are paying prime rates for the service
6 July 2026
Unprompted review
Reply from Webafrica
Hey Dikgang, we can completely understand how frustrating this has been, especially after multiple outages and not receiving the credit that was discussed. Being without connectivity for extended periods and then having to follow up repeatedly is not the experience we want for you.
Our team is actively working with the fibre infrastructure provider to restore your connection as quickly as possible. As soon as there is progress, you will receive updates directly via SMS so you’re not left in the dark.
Regarding the previous downtime and the credit that was mentioned, this is something we definitely can review for you once the connection is back up and running. You deserve clear feedback and fair handling of your account.
Warm regards,
Webafrica Crew
Try cancelling your contract.
Try cancelling your contract.. LOL!!!
What started as a simple request to move contract to a new address became a 6 week battle after which a resigned myself to cancelling my contract with them and moving to another service provider. Now came the next step - actually cancelling my contract.
Get ready to be taken from pillar to post - help centre can't assist as it's a 'WhatsApp service' and the whatsApp 'live chat' doesn't have the option to cancel contracts. I've spent at least 6hrs going around in circles and it still hasn't been resolved.
If you're thinking of joining - expect speedy service. Thinking of cancelling... GOOD LUCK!!
6 July 2026
Unprompted review
Reply from Webafrica
Hey there, we can completely understand how frustrating and exhausting this experience must have been. What should have been a simple move or cancellation clearly turned into far more effort than it should ever require, and that’s not the journey we want for you.
Being passed between channels without clear resolution, especially after spending so much time trying to get assistance, isn’t acceptable and definitely not the standard we aim to deliver. Your feedback highlights exactly where we need to do better, and we appreciate you taking the time to share it so openly.
Let’s get this properly sorted for you. Kindly email customer-reviews@webafrica.com, including the review info, a link or image, and your registered Webafrica email address. Once we’ve received all the required details, we’ll verify your information and assist further. Our team aims to respond as soon as possible, with a general turnaround time of up to 24 hours.
Warm regards,
Webafrica Crew
There's no problems with the network
There's no problems with the network .
It provides a fast network services
It did not take more that 24hours for the technicians to come do the installation
4 July 2026
Unprompted review
Reply from Webafrica
Morning Freddy
We really appreciate the 5-star review 💗
It is always great to see happy customers. Our team is here whenever you need support.
Warm regards,
Webafrica Crew
Quick and efficient solution by…
Quick and efficient solution by JeanPierre
Truly amazing!
6 July 2026
Unprompted review
Reply from Webafrica
Hi Sharon
Thank you for the fantastic rating 🌍
We appreciate your support and look forward to continuing to keep you connected.
Warm regards,
Webafrica Crew
I absolutely DO NOT RECOMMEND WEB…
I absolutely DO NOT RECOMMEND WEB AFRICA to anyone, absolutely horrendous customer service. The agents are absolutely no help they make sure the chats ends it self or ends the chats without even helping you. My business and my security system has been affected. I am forced to end subscription and move to a other isp who actually cares about their customers. Defective website defective staff. When u ask to be transferred to a supervisor they ignore u. Not only am I not making money my home is unprotected as it's connected via WiFi. Clearly u guys have lost all respect for your clients.
3 July 2026
Unprompted review
Reply from Webafrica
Good morning, we can completely understand how serious and stressful this situation must feel, especially with your business and home security being impacted. That kind of disruption, along with not feeling supported, is incredibly frustrating and not the experience we want for you.
We’d really appreciate the opportunity to step in and assist further. Kindly email customer-reviews@webafrica.com with your review details, a link or screenshot, and your registered Webafrica email address so we can securely verify your information and prioritise your case. Our team will respond within 24 hours once everything is received.
Your feedback matters, and we’re committed to working towards a better, more reliable experience for you.
Warm regards,
Webafrica Crew
It took me 2 days to get Sumone to…
It took me 2 days to get Sumone to respond to my re activation but it is now finally sorted.Thanx
4 July 2026
Unprompted review
Reply from Webafrica
Hello Riedawaan. We never want our customers to feel unheard or frustrated. We're so happy that your connection has been restored, and sincerely apologize for any frustration.
Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Warm regards,
Webafrica Crew
Worst treatment Ive ever received from any company
I spent the whole of Friday trying to get any kind of basic assistance from them. I was passed from
One agent to the next. I waited from 8am to 11am to get someone to even chat with me. I had to explain I am transgender because they have old details of mine from more than 10 years ago. The agents made fun of me, ridiculed me, passed me to different agents until 5pm when they transferred me to Mweb inside of their own support channel. They made me very upset and behaved like sociopaths. They also deducted money from my account even after I tried the whole afternoon to cancel my order. I just moved so losing money is really tough right now.
Please cancel my order. I dont want to ever be abused like this again. Please can you cancel it? I have also reported what happened on ISPA. Im scared they will abuse me more and steal more money and they refuse to cancel my order.
Followed all instructions but have not yet received feedback or acknowledgement of my mail. At least they reply on here but it doesn't seem like they will reply anywhere else.
3 July 2026
Unprompted review
Reply from Webafrica
Morning Justine, thank you for sharing this with us. What you’ve described is deeply upsetting, and we hear how distressing and overwhelming this experience has been for you, especially during a time of change. You deserve to feel respected, supported, and safe in every interaction.
We want to help bring this to a clear resolution. Kindly email customer-reviews@webafrica.com with your details, a link or screenshot of this review, and your registered Webafrica email address. This will allow us to securely verify your information, prioritise your request, and ensure your cancellation is handled correctly. Our team will respond within 24 hours once everything is received.
Your experience matters, and your feedback is being taken seriously as we work to address this appropriately.
Warm regards,
Webafrica Crew
My wifes business has been brought to a…
My wifes business has been brought to a stand still because you guys refuse to accept payment for our wifi. I have tried to use your online portal, it doesn't work i tried reaching out to your customer service team (you guys should teach them about average contact handling time and contact avoidance, based on their reply times they don't know what it means) i would just like to have my wifi turned on and i have no idea who to talk to because all of your agents have the same line "we are transfering you to the provisioning team"
2 July 2026
Unprompted review
Reply from Webafrica
Morning, we can completely understand how stressful and disruptive this has been, especially with your wife’s business being impacted and no clear way to complete payment or get assistance. Being passed between teams without resolution is incredibly frustrating.
We’d really appreciate the chance to step in and resolve this properly. Kindly email customer-reviews@webafrica.com with your review details, a link or screenshot, and your registered Webafrica email address so we can securely verify your information. Once received, our team will prioritise your case and respond within 24 hours.
We’re committed to getting your service back up and running as quickly as possible.
Warm regards,
Webafrica Crew
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