On call Agents are the best compared to online agents who will keep on transferring your query to one agent after another without any help at the end of the day...But overall..I'm happy with how fast... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My address was not picked up by Webafrica on their system, but it was installed perfectly by the technicians I'm happy with the service so far.
Company replied
I got reconnected faster than I thought it would take. Very efficient and easy to use webiste and whatsapp chatbox
Company replied
The installation time was slow and lack of communication.as some customers live far from home and want to stay connected to their family.but family is happy now we can connect thank you
Company replied
Company details
Written by the company
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or chat to us on WhatsApp Live Chat. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contact info
South Africa
- 021 464 9500
- www.webafrica.co.za
3.8
Great
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service i got from all the agents…
The service i got from all the agents that help me solve my problem of getting my service reconnected and the friendliness and kindness they had and the patience to assist me with my problem.
So Web Africa and staff is great
28 July 2026
Unprompted review
Reply from Webafrica
Hi Jonathan,
It's wonderful to know that every consultant you interacted with played a part in getting your service reconnected and that you felt supported throughout the process. Providing friendly, patient assistance while working towards the right outcome is exactly the standard we strive to deliver.
We look forward to continuing to provide the dependable experience you've come to expect.
Downloading the app is easy—just search “Webafrica” in your app store and install 📲
Kind regards,
The Webafrica Crew
I would like to give my greatest…respect to the staff
I would like to give my greatest appreciation to the Vuma team starting from the on the field agent that came to explain this product and the constant communication on my application status lastly the installation team did a stunning job please keep on encourage the on field agents to continue doing great job
28 July 2026
Unprompted review
Reply from Webafrica
Hi Lesego,
It's fantastic to hear that your experience was a positive one from start to finish. From the informative guidance you received at the beginning of your journey to the consistent communication throughout your application and the quality of the installation, we're delighted that every stage met your expectations.
We'll be sure to pass your appreciation on to the teams involved. Recognition like this means a great deal, and we're proud to work alongside partners who are committed to delivering an excellent customer experience.
Head to your mobile app store, search “Webafrica,” and you’re good to go 👍
Kind regards,
The Webafrica Crew
Company os doing well
28 July 2026
Unprompted review
Reply from Webafrica
Morning Modibe
Thank you so much for the 5 stars 💗
We really appreciate you taking the time to share the love. If you ever need a hand with anything, our team is always here and happy to help.
Pop over to your app store and search “Webafrica” to download the app and get started 🚀
Warm regards,
Webafrica Crew
Installation dissapointment.
Im disappointed that the 2nd installed line was covered with pvc pipe, its hanging like a washing line outside... Just a concern for the future where the cable could gwt damage due to sun exposure and rain.
28 July 2026
Unprompted review
Reply from Webafrica
Hi Ashton,
We understand your concern regarding the way the fibre cable has been installed, especially with it being exposed and not securely fitted. That’s definitely not ideal for long-term durability.
As installations are handled by the Fibre Network Operator, we rely on them for the physical setup. Please reach out to us via WhatsApp and share images of the installation so our team can review and guide the next steps to address this.
We’re here to help ensure everything is properly secured for you.
Warm regards,
Webafrica Crew
Always willing to help abd explain…
Always willing to help abd explain everything reasonably
28 July 2026
Unprompted review
Reply from Webafrica
Hey Dolly,
It's great to know that our team has consistently been willing to help and has taken the time to explain everything in a clear and understandable way. We believe that providing helpful guidance and ensuring our customers feel informed is an important part of delivering excellent service.
We appreciate your support and look forward to continuing to provide the reliable assistance you can count on.
Pop over to your app store and search “Webafrica” to download the app and get started 🚀
Kind regards,
The Webafrica Crew
The service was very good and…
The service was very good and cominication from the staff it really quick it show staff knows what they are doing. Willing to help as us costumes with the patients understanding.
28 July 2026
Unprompted review
Reply from Webafrica
Hey Sithembiso,
It's wonderful to know that you experienced prompt communication and received such attentive support from our team. Hearing that our consultants were knowledgeable, patient, and genuinely willing to assist is exactly the kind of experience we aim to provide every customer.
We truly appreciate your kind words and look forward to continuing to deliver the reliable service and customer care you deserve.
Kind regards,
The Webafrica Crew
Your service was 100% you communicate…
Your service was 100% you communicate with customers give them update with your products and the delivery was sport on
27 July 2026
Unprompted review
Reply from Webafrica
Morning Cingo
Thank you for the awesome rating 💗✨
We love seeing feedback like this. Our team is always here if you ever need assistance.
Take control on the go—search “Webafrica” in your app store and download the app today.
Warm regards,
Webafrica Crew
Thank you to the lovely assistant that…
Thank you to the lovely assistant that helped me today I had to run to the doctors and couldn’t take a picture of my router but he had so much patients and understanding. And my problem was resolved . Thank you so much Jeanpierre outstanding customer service
27 July 2026
Unprompted review
Reply from Webafrica
Hey Amina,
It's wonderful to know that Jeanpierre provided thoughtful, patient support and adapted to your circumstances with genuine care. Knowing your issue was resolved while making the process as smooth as possible is exactly the experience we want every customer to have.
Thank you for placing your trust in us, and we look forward to continuing to provide service that makes a positive difference.
Kind regards,
The Webafrica Crew
Service and the communication with your…
Service and the communication with your customers
27 July 2026
Unprompted review
Reply from Webafrica
Hey Phindile,
It's encouraging to know that our service and the way we communicate with our customers have made such a positive impression. We believe that clear, consistent communication is just as important as delivering reliable service, and we're pleased that this has been your experience.
We appreciate your support and look forward to continuing to provide the service and customer care you can rely on.
Kind regards,
The Webafrica Crew
Everything it working perfectly nice…
Everything it working perfectly nice job guys thank yall🤟❤️
25 July 2026
Unprompted review
Reply from Webafrica
Hi Ntando,
Thank you for taking the time to share your feedback. We're delighted to hear that everything is working perfectly and that you've had such a positive experience with our service. It's always rewarding to know we're delivering the reliable connection our customers count on.
We'll keep working hard to ensure you continue enjoying the same great experience every day.
Kind regards,
The Webafrica Crew
Good service 💯 and very easy to use
Good service 💯 and very easy to use
Quickly delivery
25 July 2026
Unprompted review
Reply from Webafrica
Hi William,
We're delighted to hear that you've enjoyed a smooth experience with us, from the quick delivery to a service that's easy to use. Making it simple for our customers to get connected without unnecessary delays is something we work hard to achieve.
We'll continue delivering the reliable, hassle-free experience you've come to expect.
Kind regards,
The Webafrica Crew
Reply from Webafrica
Morning Sarah
We understand how frustrating delays can be, especially when you’re waiting to be reconnected.
We can confirm that our Support team logged a reconnection request for your Openserve line yesterday, and the relevant teams are working to restore your connection as soon as possible.
Your feedback regarding your experience has been noted and shared with the relevant teams. We are committed to resolving your query as quickly as possible.
Warm regards,
Webafrica Crew
So far so good your installers were…
So far so good your installers were hands on and they showed us how everything works so am just so grateful hope we work well In the future
23 July 2026
Unprompted review
Reply from Webafrica
Hey Lebogang
Your 5 stars made our day 💗
Thank you for taking a moment to share your experience. We are always here to help if you need anything.
Find us in your app store by searching “Webafrica” and download the app today ✨
Warm regards,
Webafrica Crew
Im very happy guys about your internet…
Im very happy guys about your internet connection is very good actually the way im happy I don't have many word im create
23 July 2026
Unprompted review
Reply from Webafrica
Hi Malebo,
Thank you for your wonderful feedback! We're thrilled to hear how happy you are with your internet connection. Your kind words mean a lot to us, and we're delighted that you're enjoying your Webafrica experience.
Everything you need to manage your internet is right in your pocket with the Webafrica app.
Webafrica Mobile App Guide (Latest App version: 2.1.3)https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/?utm_source
Warm regards,
Webafrica Crew
The speed of resolving a query
The respect from employees, the way staff is knowledgeable, the speed at which query is resolved
23 July 2026
Unprompted review
Reply from Webafrica
Hey Tiro,
We're delighted to hear that our team's professionalism, respect, and product knowledge stood out, and that your query was resolved quickly. Delivering knowledgeable support with genuine care is exactly the standard we strive to maintain.
We'll continue to provide the responsive, customer-focused service that makes every interaction a positive one.
Kind regards,
The Webafrica Crew
The quick response on faulty connection…
The quick response on faulty connection reported
22 July 2026
Unprompted review
Reply from Webafrica
Hey Nwabisa,
We're pleased to hear that your faulty connection was attended to promptly. We know how important it is to respond quickly when service is interrupted, and we're glad our team could act without delay.
We'll continue working to provide the responsive service our customers can depend on when it matters most.
Kind regards,
The Webafrica Crew
Although my connection issue was solved…
Although my connection issue was solved in the end the process of going from one agent to the next without any significant action being taken was very frustrating, I got "helped" by 5 agents where I had to explain my issue to each agent over and over again, over a span of 2 hours without getting a solution.
The change in payment gateway often is also very inconvenient as I'd get used processing payment online one way for months and then without warning it stops working and I'd have to contact an agent to find a new way to process online payments
22 July 2026
Unprompted review
Reply from Webafrica
Hi Sinenjabulo,
Thank you for taking the time to share your experience. We understand how frustrating it must have been to explain the same issue to multiple consultants over such a long period before reaching a resolution. We also appreciate your feedback regarding the changes to the online payment process and the inconvenience this has caused.
Please email us at customerreviews@webafrica.co.za with your Webafrica account details and any relevant reference numbers. We'd like the opportunity to review your experience and investigate the concerns you've raised.
Warm regards,
Webafrica Crew
Network is stable
Network is stable
Technicians were fast and friendly
22 July 2026
Unprompted review
Reply from Webafrica
Hi Thobile,
It's great to hear everything is running smoothly! We're delighted that you're enjoying a stable connection and that our technicians provided fast, friendly service. Thank you for taking the time to share your experience.
Ready to manage your account on the go? Download the Webafrica app.
Webafrica Mobile App Guide (Latest App version: 2.1.3)https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/?utm_source
Warm regards,
Webafrica Crew
Reply from Webafrica
Hi Zweli,
Thank you for your feedback! We're pleased to hear that you found our service quick and simple. Providing a smooth and hassle-free experience is exactly what we aim for.
You can also manage your account anytime with the Webafrica app.
Webafrica Mobile App Guide (Latest App version: 2.1.3)https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/?utm_source
Warm regards,
Webafrica Crew
Two Agents Helped Me Out to relief some stress
Two Agents Helped Me Out relief some of my Stress From Nozithelo who didn't Even waste a Minute and Gave Me a Direct call to get a Vivid Picture Of what My Concerns were about to Transfering to Another Agent by The Name Of Mpho Who Even Bared With me while Picking up my Daughter from School.Now I have a Ticket And Have to contact them Again after 72Hrs due to a filled investigation
22 July 2026
Unprompted review
Reply from Webafrica
Hi Roger,
Thank you for taking the time to share your experience! We're pleased to hear that Nozithelo and Mpho provided caring and attentive service during a stressful time. It's great to know they took the time to understand your concerns and assist you through the process. We hope the investigation is completed as soon as possible and that your query is resolved without any further delays.
Want an even easier way to manage your account? Try the Webafrica app.
Webafrica Mobile App Guide (Latest App version: 2.1.3)https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/?utm_source
Warm regards,
Webafrica Crew
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.