i can't speak highly enough of samphire,.. the staff are personable, efficient, reliable, Their customer support team are helpful and very supportive, quick to get back to you, the best umbrella... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There has been the odd bump in the road, with joining both a new agency and a new umbrella company. However, Sapphire have been excellent throughout. I spoke with the lovely Hannah today, who was noth... See more
Company replied
Incredibly efficient, 100% reliable, and easily the best payroll experience I’ve had in my contracting career. Setting up my account was completely hassle-free, and I get paid on time every single wee... See more
Company replied
Ive been with this company for a few years and i can honestly say it’s been the perfect partnership so far. It’s very well priced and the customer service it’s impeccable. They’ve added The WhatsApp w... See more
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Company details
Written by the company
Being the most trusted global partner to the recruitment industry and the number 1 company to work for in UK doesn't come easy but Sapphire's vision, values and purpose bring our mission to be number one alive. Sapphire offer employment solutions, payroll and accountancy services, international payroll services and bespoke tax advice under one big umbrella whilst offering a host of other benefits and rewards. What's more, we're an employee owned company so our employees benefit financially as they join us on the journey to number 1. Putting our customers at the heart of what we do is our second nature and Sapphire's unique service offering sets us apart. Don't delay, contact us today.
Contact info
Ack Lane, Bramhall, Cheshire, SK7 2BY, Stockport, United Kingdom
- 01625 539 997
- support@sapphireorg.co.uk
- www.wearesapphire.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Fantastic customer service always
5 August 2026
Unprompted review
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
Such a simple system to use
Such a simple system to use, payment received every week and the contracting life made painless. Dealt with Pollie today, who resolved a minor query quickly and politely.
5 August 2026
Unprompted review
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
Definitely recommend!!
Ive been with this company for a few years and i can honestly say it’s been the perfect partnership so far. It’s very well priced and the customer service it’s impeccable. They’ve added The WhatsApp which helps sorting things quickly. I’ll definitely recommend and will continue your use their services as Ive find them very reliable and affordable.
5 August 2026
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
The company has been so helpfull with…
The company has been so helpfull with my return to work after a 5 year retirement and guided me throjgh the early year with continued support throughout this early transitional period to which i am very grateful .and the colleage who has helped so much is Sam Taylor who has been very helpful .
4 August 2026
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
Sapphire have been really good to work…
Sapphire have been really good to work with. They provide a really good service and are quick to respond to any issues, although issues are few and far between.
4 August 2026
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
Great customer service
Great customer service, always a prompt response.
5 August 2026
Unprompted review
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
Never had an issue with Sapphire
Never had an issue with Sapphire
Any query has been sorted more or less straight away plus dealing with a person not a bot makes things a lot easier and less frustrating
4 August 2026
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
The support and service were…
The support and service were disappointing. Response times were extremely slow, and I was provided with inaccurate information. There was no follow-up call, and the team was difficult to reach when I needed assistance.
4 August 2026
Reply from Sapphire
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We'd appreciate the opportunity to discuss your concerns and work towards a resolution. Please contact our Customer Experience Team at support@sapphireorg.co.uk, and we'll be happy to help.
My expression was fantastic and amazing…You guys are top notch
My expression was fantastic and amazing using you guys as my payroll
4 August 2026
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
Amazing service and always recommend
4 August 2026
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
Prompt administrative support
Prompt administrative support, effective communication and transparency.
4 August 2026
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
Very friendly staff
Very friendly staff, always eager to help and sort out any problems.
4 August 2026
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
Excellent service from Sapphire
Excellent service from Sapphire. I am always paid on time and recived prompt response to any questions I had. Would not hesitate to recommend them.
4 August 2026
Reply from Sapphire
We appreciate your lovely feedback. Thank you for choosing Sapphire, and we're pleased to hear you had a great experience.
The Sapphire Team
Sapphire always deal promptly and…
Sapphire always deal promptly and efficiently with any query or concern l have, which is why stay with them whichever agency l get a contractor role through.
4 August 2026
Reply from Sapphire
We appreciate your lovely feedback. Thank you for choosing Sapphire, and we're pleased to hear you had a great experience.
The Sapphire Team
Reply from Sapphire
We appreciate your lovely feedback. Thank you for choosing Sapphire, and we're pleased to hear you had a great experience.
The Sapphire Team
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