wavlink.com Reviews 

67
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company, particularly praising the exceptional dedication of the team. Customers frequently mention that the support staff provides prompt responses, helpful guidance, and a friendly attitude when resolving various technical problems. Many consumers appreciate that replacement units are shipped out rapidly and efficiently whenever unexpected issues arise with the items. Some reviewers were not happy with the hardware quality, explaining that certain devices stopped working unexpectedly after a short operational period or showed premature physical wear. People also noted occasional setup difficulties or minor design limitations that required extra troubleshooting steps to resolve properly during use.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, describing it as fast, friendly, and professional.... See more

Product

Users describe ambiguous interactions with product, reflecting a wide mix of satisfaction and frustration. On... See more

Response time

Customers consistently note positive experiences with response time, highlighting fast and clear... See more

Service

Reviewers mention positive feedback about service, highlighting a strong sense of satisfaction and support.... See more

Staff

Customers had positive experiences with staff, highlighting outstanding support and fast service. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very rapid response. All comms were via email because I do not have a phone. The replies and thought that applied to my very strange problem were handled extremely professionally. Ultimately they cou... See more

Rated 5 out of 5 stars

Customer service was fantastic. I unfortunately got a unit that went down shortly after being installed. I called, they diagnosed and then sent me a replacement. I like a company that stands behind... See more

Rated 5 out of 5 stars

I bought a Wavlink HDMI dual-display adapter in 2023. In 2024, I switched from Windows to iOS, and then my device stopped working. The customer team supported me right away when I emailed them, which... See more

Rated 5 out of 5 stars

The support staff people are excellent. Quick response to answer my questions. Very helpful indeed. I was setting up in repeater mode.with no success. It turned out that the problem wasn't the ac600.... See more


4.3

Excellent

TrustScore 4.5 out of 5

67 reviews

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4.3

All reviews

(67)

56 reviews in the last 12 months

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Rated 1 out of 5 stars

SCAM

SCAM! The product was advertised as a powerful wifi repeater. I installed the product according to the user manual and opened the page provided in the manual for configuration and when I tried to start the configuration it added a 5.18€ weekly fee to my phone bill.
Now the page has been taken down, all products are no longer available and the seller cannot be contacted.

5 January 2026
Unprompted review
wavlink.com logo

Reply from wavlink.com

Hello
We are sorry to hear about your experience and we fully understand your concern.
We would like to clearly state that our wifi repeater does not contain any paid services,subscriptions or any mechanisms which could charge uses’ phone bills.
The device itself is a standalone hardware product and has no technical ability to initiate billing.
Based on your description,the weekly charge may have been triggered by a third-party webpage or malicious redirect which is not authorized by us.
We strongly recommend contacting your mobile carrier to cancel the subscription and request a refund.
We take this matter seriously,we will appreciate it you could contact our support team:postsales@wavlink.com,then we could make an in-depth investigation.

Rated 4 out of 5 stars

Great Technical Support

Bought a Wavlink dock which did not have USB charging when no device was plugged in. Contacted Wavlink support and they immediately provided a firmware update that fixed this issue. Still some small with the dock that rarely occur but can be simply fixed by unplugging and replugging the device.

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Setup took more effort than initially suggested

Overall, I hve a WAVLINK AX1800 outdoor Wi-Fi extender does work once it’s installed. I have cameras in my chicken coop several hundred feet away from my house, and I need a network connection to run those cameras. That said, I have to be honest—the setup process was nowhere near as easy as advertised. In fact, I almost returned it.

The instructions were not very clear. Some of the links were broken and unusable. In the end, I had to call customer support and have them walk me through the setup step by step. To be fair, customer service responded to my email quickly and even called me back as requested, so the support definitely deserves five stars.

I also feel the price is a bit high, and the unit itself is quite large and bulky. It can’t stand on its own and has to be mounted or secured somewhere, otherwise it just keeps falling over. There is also a green indicator light on the power cable that stays on all the time, which is a bit annoying since I placed the unit outside a second-floor bedroom window to get better signal coverage.

Overall, it’s better than some other products on the market and it does meet my needs. I just find the setup process too complicated, which was disappointing.

30 December 2025
Unprompted review
Rated 1 out of 5 stars

Wavlink WL-WN578S2

I bought a WL-WN578S2 which worked for a time and then malfunctioned. I took it back to the shop and they replaced it. Just 4 months in and the replacement has failed. Wavlink.com site does not have this model on the firmware update options. I sought help on their website but like last time - absolutely no response. I do not recommend this company or it's useless product. Looking online I am not alone (hundreds of negative reviews). I will now try Tp-Link as have found their products to be superior in the past.

8 December 2025
Unprompted review
Rated 4 out of 5 stars

Install was Simple to set up and if placed high enough you’ll have Wi-Fi for hundreds of feet!a breeze

Install was a breeze. I installed it about 12 feet up on the outside of my metal building. It’s in repeater mode so it’s wirelessly connecting to my home's router ( 40 feet away ) and broadcasting a signal over 200+ feet outdoors. Absolutely worth the money so far! We’ll see how long it lasts.

Set up was super easy. Just power the unit on while sitting next to your computer or smartphone. Connect to it via your Wi-Fi and a web browser screen should pop up. This is your settings. Enter the factory password (in the instruction manual). Set the mode, connect to your Wi-Fi (if using repeater mode) change the Wi-Fi name if you want. Then save.

I’ll update this review if anything changes over the course of time.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Very rapid response

Very rapid response. All comms were via email because I do not have a phone. The replies and thought that applied to my very strange problem were handled extremely professionally. Ultimately they could not provide a solution but it was not even their problem. I have never had a company try to assist at this level before! Usually requests are ignored or you end up with some sort of A.I. BS. Not so with me.

31 August 2025
Unprompted review
Rated 1 out of 5 stars

Outdoor router is unreliable and…

Outdoor router is unreliable and plastic becomes brittle and breaks in no time. Sim carrier is metal and shorts some sims meaning you can only use sims. where pads dont come to the edge. Definitely wouldn't recommend.

24 August 2025
Unprompted review
Rated 1 out of 5 stars

I purchased two WAVLINK outdoor LTE…

I purchased two WAVLINK outdoor LTE routers over a year ago, and it was a complete waste of money. The product was advertised as a high-performance outdoor 4G/5G router, but in reality:

There is no 5G support – just misleading Wi-Fi “5GHz” marketing.

The 4G LTE modem is low-end CAT4, extremely slow and unstable.

The antennas are weak, and signal reception is poor even near a cell tower.

Wi-Fi range is mediocre, and speeds are far below expectations.

Not suitable for rural use or remote areas, despite being advertised as such.

I paid around 200 EUR for two units, and they both perform worse than a 30 EUR USB modem. The product looks professional on the outside, but it’s cheap plastic inside with outdated technology.

This is misleading advertising. WAVLINK sells junk with fancy words and empty promises.

❗ Avoid this brand at all costs if you’re looking for reliable LTE or 5G connectivity. Total scam.

31 July 2025
Unprompted review
Rated 1 out of 5 stars

WL-WN572HP3 Jaycar YN8351

WL-WN572HP3 Jaycar YN8351

Absolute junk plastic that breaks down when used as intended outside.

Plastic will breakdown within 12 months, not suitable for sunlight even in shaded, weather protected areas

AUD $199 highly recommended return for full refund.

4 July 2025
Unprompted review
Rated 2 out of 5 stars

linking to the MESH Nest to your app

Your app for linking to the MESH Nest system is impossible to set up as you can't add the code you send to the set-up form ... if you try to use the password reset option, it actually, for real, asks for my password. Can you find some grown-ups and put all this nonsense right?

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Product and Even Better Customer Service!

I purchased the Wavlink Outdoor WiFi Range Extender to boost the WiFi coverage around my property, and I’ve been really impressed with its performance. It delivers strong, reliable signal throughout my yard and even reaches areas I couldn’t connect to before. Setup was straightforward, and the device has been running smoothly since installation.

But what truly sets Wavlink apart is their exceptional customer support. I ran into an issue with my device, so I contacted their support team—and they were fantastic. From the very first email, they kept me updated at every step of the process, making sure I knew what was happening and what to expect. Their communication was clear, professional, and friendly. Best of all, they resolved my issue quickly and ensured everything was working perfectly before closing the case.

It’s rare these days to find a company that stands behind their products with such great service. I highly recommend both the extender and Wavlink as a brand—you won’t be disappointed!

4 May 2025
Unprompted review
Rated 1 out of 5 stars

MALWARE. DO NOT BUY!

Purchased USB to HDMI converter, which requires a driver (something to be installed) to work. The software provided by this company is malware. When running this on Virus Total it had red flags, when running on Hybrid Analysis ( an online virtual computer that checks what software does when downloaded) it scored 100/100 for malware. Has Trojan.Generic so has hidden malware. Avoid at all costs. Will be returning to Amazon and reporting this.

20 April 2025
Unprompted review
wavlink.com logo

Reply from wavlink.com

Hello Sir/Madam
We apologize for the unpleasant experience.
The driver from our web page should all be safe.
We think you may have entered the wrong website.
Could you please kindly contact our customer service?
E-mail:postsales@wavlink
Live chat:www.wavlink.com
Our support team will help you fix this issue.
All the best

Rated 1 out of 5 stars

They claim bogus waterproof case…

They claim bogus waterproof case statistics in order to sell you products that flat out die when used outside. I've had electronics NOT rated for outdoor use last for literally years while this 200$ CAD product literally died in less than three months. Absolutely shameful

16 March 2025
Unprompted review
wavlink.com logo

Reply from wavlink.com

Hello
We are happy to serve you
We feel sorry for the unpleasant experience.
We do receive some feedback about the waterproofing issues and have since made improvements to our products.
The waterproof performance of the new device will be greatly improved.
For previously manufactured products, we promise that if the damage is caused by waterproofing issues, we will provide a replacement even if the device is not within the warranty period.
Your device is still under warranty, if you don't mind, please contact us at postsales@wavlink.com
We will help you with the replacement.
Please be free to tell us your mind.

Rated 1 out of 5 stars

wireless adapter that just does not work

Bought a wireless adapter via Amazon but I just could not get the thing to work - far too complicated and I could never get it working. Bought a dongle elsewhere for less than half the price which worked straight out of the box. Wavlink did respond to my problems but all still far too complicated

14 January 2025
Unprompted review
wavlink.com logo

Reply from wavlink.com

Hello Sir/Madam
We apologize for the unpleasant experience.
Thanks for your feedback.
We will record this issue and improve our product in the future.
All the best

Rated 1 out of 5 stars

Horrible company. Doesn't deserve your money.

This is not the type of company you want to succeed. I had a dock stop working just outside of a year warranty. Horrible build quality.

Support then wasted my time. After pushing, they offered repairing it. With a $200 shipping fee. Don't do business with them.

10 March 2023
Unprompted review
Rated 1 out of 5 stars

Just be aware that Wavlink produce many…

Just be aware that Wavlink produce many different computer or IT products and we have purchased a few of their docking stations which have been terrible. The stations that we tested actually managed to destroy the data on both of two tested hard drives (no important data was on either). Both ot the tested units lost internal power during the cloning process and destroyed the partitions. We contacted Wavlink and were promised replacement units and they never honoured this and just kept making excuses. We proved to them that the units were faulty and you can see other peoples reviews on Amazon that back our findings up.
Avoid this company if you value your data or want to deal with a company that eventually ignores all emails and hopes that you will stop contacting them.

9 March 2022
Unprompted review
wavlink.com logo

Reply from wavlink.com

Hello
We feel sorry for the unpleasant experience.
Could you please give us a chance to fix this issue?
We promise to give you the best solution and help you with replacement.
If you do not mind,please contact our support team:postsales@wavlink.com
And we will be happy to help.
Please be free to tell us your mind.

Show reviews in all languages. (67 reviews)

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