Watch Shop Reviews 

I purchased a rather expensive watch, and when it was delivered the item was faulty - it didn’t work. I have since emailed 5 times without reply though I’ve had satisfaction emails asking how satisfied I am with the product. They have no phone number. And their chatbot just says that they will email me back. Though after 5 days I won’t be holding my breath. Clearly a very inadequate customer service model. And a poorly operated business. I wouldn’t recommend.

Watch did not work upon arrival, so I filled in the online form only to be told a few weeks later that due to them being exceptionally busy and they were sure they have sorted out everyone's queries and they had closed my case.
I then had to start the whole process again but this time I did get a response and I sent watch back, they have eventually sorted out a payment back into my account but without the postage which they promised to refund if goods found to be faulty.
Their email to say they were refunding me just says
CHANGED MIND!!
I didn't change my mind but I can't be bothered to pursue them for £6.00 or £11.00 if you include the postage paid for delivery of the watch in the first instance.
DEFINATELY won't be using them again, their customer services are atrocious.

Avoid!
Selling faulty items. Messing you around, no phone N. Email or chat option, long waiting. They made you pay the return postage faulty item.

Ordered a Vivienne Westwood watch. Battery dead, took it to a watch shop who informed me after trying several batteries something was wrong with the watch.
I enquired with customer service about this on the 8th September it’s now 27th September and I’ve heard back once saying they’ll investigate which was a week ago now.
Customer service is absolutely shocking. Better to go into a shop and buy face to face

I ordered a wrist watch (Micheal kors)paid next day delivery, even after reading the horrible reviews,I thought to give them a try, and they sent me a watch that isn't working!! Took it to h.samuels and they were charging £60 to change the battery. I regret ordering from this company, because I want to believe whoever packed the wristwatch for delivery knew it wasn't working. What a shame!!!

Shockingly bad . I was sent the completely wrong watch and when I submitted a complaint it took over 12 days for Customer Services to respond to my complaint - ( this was the day after I posted the first review on trust pilot - coincidence ? ) Since then I have done as they requested which was return the watch at my cost ,send them proof of delivery ( the package was delivered back to them on 18 September and to date I have had no response to any emails. This business has failed on every level - for 4 weeks I have been dealing with this nonsense ,owed over £270 and still no resolution - DO NOT BUY from this business

Have the own changed, all good reviews are early this year. I brought a watch but was sent the incorrect one. After 3 weeks of waiting for a reply they arrange a return. No refund. This is extremely disappointing as they used to be really good.

I am not one to write negative review generally as I know things happen in business, but my ongoing experience with WatchShop has been awful, one of the worst companies I have had dealings with and I STRONGLY SUGGEST potential customers from staying away from them, especially if there is an after sales issue. I retuned a faulty watch in May 2024 to them within the 2 year warranty period ( Order WSGB00108966369 - [#12053338]). They said they would assess the watch and if found faulty they would issue a refund and and return postage. They agreed that the watch was faulty and that I would receive a refund in 14 working days. This was 4 month ago, with me sending frequent reminders and their customer services they taking me through the whole communication procedure a couple of times (obviously an aversion tactic). I gave them a 10 days deadline to pay the refund and this has now elapsed. I am now with the without a watch (not keeping charge) and no refund, so effectively I have given them the money. I am starting proceedings with the small claims court as I will not let this robbery go. All I can say is BUYER BEWARE, they will take your money and deliver the item, but should anything go wrong then you will NOT get a refund and I would hate for anyone to share this experience.

I wouldn't recommend this company to my worst enemy, what a bag of crap they are. My watch stopped working so I tried calling & number no longer works, emailed several times before I got a response to be told no records of me buying a watch but lookally I bought watch via Klarna so had them details so was advised to return watch at my expense. After several more email was told a refund will be with me within 7 working days & now its over 14 working days and guess what. Correct NOTHING and no reply to my emails. Don't buy from them a bag of crap !!!

Just Bad....Yes very bad .............oh my God

Trying to get in touch with customer services since July repeatedly sent email, my sons brought me a police watch for my 60th,It stopped working after a month so Watchshop advised to replace the battery which my son had done but still didn't work. I'm still waiting for a response so i can return the watch to get repaired or replaced.
P.Speed.

Avoid at all costs!!
I purchased a watch back in February and was very pleased with it until it randomly stopped working. I reached out to customer services via chat who said I needed to send proof of this via a video, they also told me the conversation needed to be converted to email.

I waited a few days and never tv got any email, so I sent an email attaching the issue along with the video. I didn’t hear back, so again I went on chat and again I was told it needed investigating and again it would need to be converted back to email.

Yet again they failed to email, yet again I had to email chasing up on the progress. I finally got an email telling me to return the watch at MY COST and once received they’d refund or return it if they could fix it. They said they couldn’t exchange it.

I sent back the watch via Royal Mail tracked service and took a picture of the watch and the parcel which was sent. I emailed this over to them and again they never replied.

I checked the tracking and noticed it had been returned. I waited a few days expecting an email from them acknowledging the return and advising me on the next steps. This never happened.

I went on chat again and was told the exact same thing, this needed investigating and that it would be converted to email. I wasn’t happy at this point and when I asked to raise a complaint and asked about the complaints process, I was told “you can tell me the issue and we will work behind the scene and look into it, we won’t notify you of the outcome” such a joke.

The annoying thing was I finally got a reply to an email which contained a picture of the parcel which had proof of purchase, and the tracking information for the return and they replied asking me to send proof of purchase.

This company is nothing short of a joke, no one has any real urgency or customer care.

I went on chat last Thursday and asked for an update to be told this would need investigating and it would be converted to an email for a manager to review and get back to me. It’s now almost a week since and. I’ve heard nothing, even after sending yet another two email follow ups.

This is unacceptable.
Order WSGB00577938790

I bought a Tissot watch but they sent me the watch with a damaged box which can affect its resale value. The whole back of the box was ripped off. This didnt fill me with confidence about the storage conditions of their stock. I emailed customer service with pics of the damaged box. They emailed me nearly 2 weeks later with an automated message saying they have closed my case as they have large number of requests to deal with (another red flag). This infuriated me so I contacted customer support again on chat. Eventually got through to an agent who apologised for sending damaged box and that they value my custom, however they cant do anything about it. I will be returning the item and buying direct from Tissot. I advise to spend a little extra and buy directy from the manufacturer if you want to receive a proper product.

Horrible Customer service. I bought a watch for a birthday, and made sure to order well in advance just in case anything were to go wrong. When I received the watch, it was not working (the battery was dead perhaps), and I raised a ticket via email. I received a confirmation email to acknowledge the ticket. I was told I would receive a response within 2-3 working days. No response. I contact them via webchat, and they finally respond.

Now in the webchat, we confirmed that the watch was indeed faulty, and the first agen gave me a voucher for free returns. However their website was not allowing me to use the voucher(it was down for 2 days), so I was advised to ship it myself, and the cost would be reimbursed. I did so. I even sent them the reciept for the shipping cost.

They received the watch, and then refunded the cost for the watch. I had to contact them again to refund the incoming shipping cost, which they took a while for but did eventually. I also reiterated that I was yet to recieve the cost for outgoing shipping, which I was informed would be refunded. I contacted them twice regarding this, and they got nothing done. On the third try, I was told I would be given a £15 voucher for their website instead. I agreeded to this, and was informed that I would recieve it within 2 days. 2 days later, no email, so I contact them again, and I was promised that I would receive another email, within 2 days. Still no email.

They are making a fool of me at this point. I am writing this in the hopes that I will finally be refunded the money. I have already sunk 2 and a half weeks into this, and I am sick and tired. I will contact them again via webchat, and if they don't follow through now, I will contact the Citizens Advice consumer service for shady business practices. Trustpilot says you respond to negative emails, so I hope you at least can fix this issue.

very bad customer service i bought a watch on 24th august and the watch doesn't work and from that day I'm keep contacting them for return label and refund , nothing happen when i try to create free return label their site have some error , anyway I'm not going to buy again and never going to recommend anyone
order number -WATC40000084003316

I ordered a Hugo Boss watch for a colleague's leaving due and paid £9.99 for next day delivery. Watch was due to arrive 3 days ago and still hasn't arrived with very vague updates from Evri. The most frustrating part is that nobody from Watchshop or Evri can be contacted despite several attempts and it is beyond frustrating as it feels like a scam. Extremely disappointed

I had terrible experience with your company. Purchased a watch, arrived not working. I contacted you CS but they were not able to secure a replacement watch through them even though I wanted to pay. This was a metter of urgency as I needed the watch for next day for a birthday present. I have purchased second watch myself and this one arrived not working as well:-( When explaining to your CS that I need to speak to someone urgently, the person offered me an email address. How emailing someone will solve the issue quicker if CS chat person can not. And then the lie on the return reason. You have stated that I changed my mind. Please. And one last thing you initiated the complain on my behalf but in the email you stated that you won't be able to provide me an outcome of the investigation. Oh yeah who cares about the customer:-(

I am trying to return a faulty watch. I sent a return request through email and web chat, but no one from customer care has been able to resolve the issue. How can I get a return address?

I have been contacting customer service for the last 10 days through webchat, and they always tell will be sent in 24 hours.

The return portal is not working as well.

Please don't waste your time on this company no phone number/ address.

SCAM???

Order Number WATC40000083942202
Product Code: 866398/01/001
Case Acknowledgement [#12698154]

I've had an unbelievably poor experience with the watchshop and actively encourage anyone in two minds to look for an alternative. It has been over 3 months since I first contacted them asking to return the watch because the second hand had fallen off. They have had the watch for over 2 months now and I still don't have a refund.

The customer service team are always very polite, but I can only conclude they are incentivised to delay things as much as possible. A number of responses ask for information I've already sent them, or information they should be able to look up.

In short, I cannot understand how it is possible to take 3 months to process a refund, or how they can justify having the watch and the money for over 2 months.

Case numbers 12061913 and 12325610

I bought 3 watches from this company,one not working and other two with broken boxes.I send them about 10 emails and after two weeks I get refund for faulty one but they ignore my emails about watches with broken boxes.bad customer service