WatchNation Reviews 

Exactly as ordered. Good price. Fast delivery. Good experience.

Arrived a lot faster than expected over Black Friday weekend, was anticipating waiting up to 5 working days due to high postage demands however was with me within just about 3 days after ordering.

Fossil watch ring is of superb quality. Really do love it. However must be harsh and take a star point off because the sale price actually increased very slightly on actual Black Friday considering I had found the item a week before and it was at a lower price during an “early bird” Black Friday sale. Was originally on sale for £89, paid £91ish on Black Friday. I had it on hold waiting for Black Friday considering it’s to be expected the better deal should happen on the day. So a bit disappointing.

Provided a poor package wrapping even for Singapore creationwatches seiko5 standards that I've ordered, not talking about watchnation Hamilton...as a proper wrapping bubble envelope.

Even under 48 h reported unfunctionality( see terms), they blame me as scratching the bezel as they've done the adjustment!

They don't mention is Thailand made and not Japan or otherwise.

Poor direct relationship with the company repair centre- almost 3 Months and no reply as cause!

Saying that watches as Orient do not have bezel protected film.

No refurbished stock, so they dump it on you if you sound poor or foreign.

Buy reputed sellers not online shady big title names!

FINALLY!

A day after my review here this 9th December reply came (with my top over reply):

Not justified those scratchers and huge delay in trusting me and my multiple feedbacks... just acted on my yesterday trustpilot review.

At that time you offered me the last in stock and with visible malfunction!

Unproven Unfriendly experience to blame me at all stages

Hard to forget my experience with you.

Yahoo Mail: Search, organise, conquer

On Tue, 9 Dec 2025 at 13:51, WatchNation Customer Service Team

Hi Radu,



Thank you for your patience, and we sincerely apologise for the delay in getting this final update to you. We had been actively chasing Orient’s authorised service centre for their report, as we had not received any updates within the expected timeframe.



We have now received their official assessment.
Locker Hull & Thornton — the authorised UK service partner for Orient — have confirmed that the issue with your watch is due to a faulty balance wheel, which is a manufacturing-related component failure. They also advised that this part is currently on back-order, with an estimated availability of February 2026, meaning they are unable to complete the repair in the short term.



As the watch has now been formally assessed and verified to have a manufacturing defect, and because this particular model has no replacement stock available, the appropriate resolution is a full refund, which we have now processed for you.



We hope this helps provide full clarity.
Please rest assured that throughout this process we followed the correct procedure:

The watch was sent to Orient’s authorised service centre for an independent, impartial technical evaluation.
We avoided making assumptions until their specialists confirmed the cause.
Once their official verdict was received, we actioned the resolution immediately.


Thank you for your patience and understanding.

NO REPLIES AFTER...and had given Trustpilot -to their request- my order number.

Quick delivery accurate communication

Excellent speedy delivery, excellent product .

I ordered it in the afternoon and got it the next day in the morning. Delivery was so quick.

Good product, good price, good service.

What more can you ask for?

Excellent price and delivered promptly.
Will definitely use again and would recommend to others.

Competitively priced high quality watch and very fast delivery.

Preordered a watch from WatchNation. Slick purchasing experience, the Shop app they use is great for viewing details of the order, the shipping details etc.

I had a need to contact customer care to update my order and they are quick to respond and friendly.

Extremely disappointing customer experience! Order a week ago a £2000+ watch for my husband’s birthday. It was no notice that this watch is not available! On a contrary! They confirmed the order. Money taken. And today (one before my husbands birthday) I got an email to say this watch cannot be ordered and order is cancelled!!!! Really really disappointed for such an expensive order and outrages service ….

Great, super speedy delivery

This is my second purchase and I’m very pleased with the ease of purchasing and quick delivery.

Not used it as yet but everything seems ok and delivered quickly

Simple process. Best price anywhere and included next day delivery. Thank you.

Ordered 2 watches on the Sunday, they were quickly dispatched on the Monday .
Arrived in good condition with warranty booklets.

Could not find my chosen watches cheaper anywhere else + watchnation is an authorised dealer.

Watchnation is now my first point of interest when looking for watches now.

Good classic watch, not long after wearing started time keeping, has not needed adjustment since fixing to correct time, I take it off when going to bed still working and still showing correct time when I put back on my wrist in the morning before heading out to work.

Very fast response and delivery time strongly recommend