Had a problem finding my order for a high value product. With no telephone number to contact anyone regarding my issue, I phoned the Stockport shop , I spoke to a lovely lady called Chelsea. She was... See more
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Ordered bracelet with free necklace which arrived today with Royal Mail but it should have been Saturday .its for my granddaughter so fingers crossed she’s going to like it .good price an good quality... See more
Quick service thankyou but after sale service much to be desired. As this was a gift to my sister I wanted it to be sent to her so I put on the order her address but the website changed it to mine an... See more
Hi ordered some stunning earings off the website. I'd never used their website before, I've always gone into a store. The process was very simply and they arrived a few days later. Great servic... See more
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Company details
About Warren James Jewellers
Written by the company
Warren James are the UK's largest independent jeweller with 212 shops nationwide. Established in 1979 and still family owned, we are absolutely passionate about jewellery AND amazing prices...
This passion drives our meticulous attention to detail, ensuring that every item is crafted with precision and care. We are dedicated to sourcing only the finest materials, bringing our customers jewellery that embodies elegance, sophistication, and durability. Our collections cater to all occasions, from engagements and weddings to everyday wear, allowing people to celebrate life’s special moments with pieces you'll treasure forever.
At Warren James we also pride ourselves on offering outstanding value. By cutting out middlemen and using volume to drive down operating costs, we are able to deliver exquisite jewellery at prices that are accessible to all. Don't just take out word for it - compare our prices for yourself!
This combination of quality, affordability, and heartfelt passion for jewellery has earned them the loyalty of countless customers, making Warren James Jewellers a trusted destination for those seeking timeless beauty and unmatched craftsmanship.
We welcome your feedback. We don't always get things right though, but we are real people trying our best. If you ever have an issue - contact us through the website if you ordered online, or one of our shops where over 1000 staff are waiting to assist. We'll do our best to put things right.
This passion drives our meticulous attention to detail, ensuring that every item is crafted with precision and care. We are dedicated to sourcing only the finest materials, bringing our customers jewellery that embodies elegance, sophistication, and durability. Our collections cater to all occasions, from engagements and weddings to everyday wear, allowing people to celebrate life’s special moments with pieces you'll treasure forever.
At Warren James we also pride ourselves on offering outstanding value. By cutting out middlemen and using volume to drive down operating costs, we are able to deliver exquisite jewellery at prices that are accessible to all. Don't just take out word for it - compare our prices for yourself!
This combination of quality, affordability, and heartfelt passion for jewellery has earned them the loyalty of countless customers, making Warren James Jewellers a trusted destination for those seeking timeless beauty and unmatched craftsmanship.
We welcome your feedback. We don't always get things right though, but we are real people trying our best. If you ever have an issue - contact us through the website if you ordered online, or one of our shops where over 1000 staff are waiting to assist. We'll do our best to put things right.
Contact info
Stockport, United Kingdom
- www.warrenjames.co.uk
4.2
Great
19K reviews
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Ordering and delivery were fine…
Ordering and delivery were fine disappointed when opened when opened as the earrings were so small
They are really nice so gave them to my 4 year old great granddaughter as they fit her
6 August 2026
Been shopping with warren james for a…
Been shopping with warren james for a while now never had any problems great productd great service.
7 August 2026
Very prompt delivery and well packaged
Very prompt delivery and well packaged. Really pleased with the necklace and earrings
7 August 2026
The service was good and so was…
The service was good and so was delivery and found what I wanted very easy on the website
7 August 2026
Great value for money
Great value for money, looks lovely and arrived quickly in perfect condition 👌
7 August 2026
My wife's eternity ring was not in…
My wife's eternity ring was not in stock had a phone to advise this will be late. After a few days the store called to say the delivery was on its way..polite and very helpful staff..
3 August 2026
Quality jewellery
Very easy to order online. Was kept informed about status of delivery. Came on day specified. I am more than happy with purchase.
7 August 2026
Great quality of items
Great quality of items. Excellent service from ordering to receiving my items.
6 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Birkenhead branch
Birkenhead branch.
Polite and helpful staff.
However I purchased a chain and cross. The chain was to long so I took it back for a shorter one. I had proof of payment for the £129 on my phone and the goods I purchased seven days earlier present.
Unfortunately I did not have the paper receipt and I was advised that the computer (the till) can only authorise to take the chain back at £35 less. I then had to pay a further £20 for the same chain 2 inches less in length.
I would welcome someone from head office to contact me to discuss as your computer system should not and does not take president over common uk law.
6 August 2026
Unprompted review
Reply from Warren James Jewellers
Hi Phil,
Thank you for your feedback. 💙 We're pleased our Birkenhead team were helpful. Our returns policy requires the original receipt, as proof of payment alone isn't sufficient for an exchange at the original purchase price.
All the best,
Nicola
Easy to order
Easy to order. Replacement for lost earring.
Well packaged and arrived on time.
2 August 2026
Lovely Bracelet and good price
Ordered a lovely bracelet at a good price delivered in about a week very pleased with it good quality and looks beautiful.
6 August 2026
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