I have been dealing with Rosie at Warranty First she has kept me informed and wasn’t pushy in anyway, I’m in sales and would happily draft her in to my team the whole experience of dealing with Warr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tia is the best! She provided outstanding service and was incredibly efficient from start to finish. She was always on top of everything and genuinely helpful throughout the process. I'm giving h... See more
Company replied
Aidan Green was very professional from start to finish with explaining our renewal after our free initial 3 month warranty. I didn't feel rushed or pressured at all during the phone call and it all we... See more
Company replied
Highly recommend looking at this company before using another. Customer service is brilliant, everything is explained with clarity, any questions are answered. I’ve made claims before and the process... See more
Company replied
Company details
- Car Repair and Maintenance
- Auto Insurance Agency
- Auto Repair Shop
- Car Service
- Insurance Agency
- Motorcycle Repair Shop
Written by the company
For customers and dealers alike, our honest and transparent approach to car, van and motorbike repair plans aims to be unparalleled in our industry. Our repair plans have been carefully designed over the years to offer you the very best peace of mind for your motoring.
Contact info
1 Bramhall Place, Storeys Bar Road, PE1 5YS, Peterborough, United Kingdom
- 01733830278
- info@warrantyfirst.co.uk
- www.warrantyfirst.co.uk
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clear, concise and comparably affordable
Cameron explained everything to me clearly and ensured my needs were met. Feel more comfortable now have warranty in place
1 July 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Cameron.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
My experience
I was supported through the process and I was able to have time to think about what cover I needed and what suited my current situation. Everything was explained very well and it was made an easy process to set up cover for my vehicle.
1 July 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Doing well also send me good deal offer
Doing well also send me good deal offer
29 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help
Aiden has been a fantastic help…
Aiden has been a fantastic help throughout. Answering all my questions even the most silly ones.
30 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Aidan.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help
The lady Barbara I spoke to regarding…
The lady Barbara I spoke to regarding my repair ,was so professional and very understanding as I’m not used to dealing with such things ,she explained everything to me that I could understand completely and it made me feel a lot better ,so thank you so much :)
30 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Barbara.
Should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help
Mohammed was a very helpful guy
29 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Mohammed.
Should you need any further assistance, please do not hesitate to get in touch and our team will be happy to help.
Warranty first are very lucky to have…
Warranty first are very lucky to have Jessica Capstick, very help and very informative as well as answering all questions and making you feel relaxed thanks for the service :)
29 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Jessica.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Spoke to Tia today
Spoke to Tia today. Found her to be very polite and helpful. Helped us to renew our warranty for another year.
29 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Tia.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Offering good reliable car warranty…
Offering good reliable car warranty services with excellent manner well done.
Keep up the good work.
26 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Rianna Hobbs being very kind and…
Rianna Hobbs being very kind and helpful made the process of cover renewal clear and easy to follow.
26 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Rianna.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Lovely young lady - Tia
Spoke with a young lady called Tia. She was extremely knowledgeable, helpful, polite & friendly. I explained that the renewal of the policy, I had taken, when buying the car, was for my daughter & that it would be her choice if she wanted to renew. Tia put no pressure on me to make any decision & agreed to call me back when both my daughter & myself were available. She patiently explained everything to my daughter & had a very engaging conversation with her. An absolute pleasure to talk to Tia. She is definitely a credit to herself & your company. Thank you again for all your help Tia.
26 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Tia.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Excellent service
Excellent service. No thrills just down to earth service . Got exactly what I needed at a great price. Mell, my account manager was so helpful, informative and understanding as I’ve never used anything like this before.
26 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Mel.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Tia was a star!
Tia helped me today, was so lovely! Explained all of the information clearly, and didn't pressure me at all into a plan. Very accommodating and so helpful! Really happy with the service today :)
25 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Tia.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Aiden was very helpful with assisting…
Aiden was very helpful with assisting me in the right package for myself. Many thanks for your assistance.
24 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Aidan.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Avoid at all costs. A masterclass in corporate bad faith and systemic delay tactics.
Review Title: Avoid at all costs. A masterclass in corporate bad faith and systemic delay tactics.
Review Text:
If you are considering buying a policy from Warranty First, save your money. They operate on a business model designed to exhaust, delay, and ultimately evade paying legitimate claims through bad-faith interpretations of their own terms.
My experience with them regarding a Mercedes-Benz diagnostic repair has exposed three specific tactics they use to avoid honoring their policies:
Unfair "Bundling" of Claims: When my vehicle suffered three entirely separate, unrelated mechanical failures, Warranty First attempted to group them together as a single claim. This was a transparent tactic to enforce a £2,000 policy payout cap rather than assessing each failure on its own merits.
The "Health Check" Loophole (Clause 41): When my Engine Management Light came on, I took the car to a certified Mercedes-Benz garage. Because the technician's mandatory diagnostic scan identified the root causes alongside other wear items, Warranty First claimed this constituted an excluded "voluntary health check." They are actively using the necessary diagnostic process required to read a fault code as an excuse to throw out a claim.
Impossible Administrative Hurdles: They demand that a customer or a manufacturer-certified technician provide a specific, hyper-technical "cause of failure" that goes way beyond standard, official diagnostic reports. They use this as a weaponized administrative delay, forcing the customer to act as an unpaid claims investigator while they drag out the process.
They rely entirely on pre-written scripts, corporate word salad, and passive-aggressive bureaucracy to fatigue the customer into giving up.
I have officially requested all internal communications, call recordings, and logs under data compliance rules, and I am escalating this entire matter to The Motor Ombudsman for review alongside a claim for damages caused by their prevarication.
Do not trust this company. They are happy to take your premium, but when a genuine mechanical failure occurs, they will hide behind every administrative trick in the book to protect their profit margins over your consumer rights while asking you to renew every day.
UPDATE: Thank you for your response. Your claims team has just provided me with your internal call logs and audio data from 18 March 2026. Having reviewed your internal recordings alongside the certified Mercedes-Benz main dealer diagnostics, I am entirely confident in my contractual position.
I will not be debating your arbitrary interpretation of "diagnostic information" or your timeline failures on a public forum. The complete file—including your own internal audio logs—has been escalated to the Motor Ombudsman for independent adjudication and a formal verdict on your claims-handling practices. Stay tuned. If Trustpilot requires any substantiation for any of these claims, please get in touch with me.
24 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review, in the interest of fairness we would like to respond to your comments.
Our records indicate you opened multiple requests on line for different faults, but all were occurring at the same time, in accordance with the terms of the plan these were merged into a single repair request, we attempted to contact you on 18/03/2026, to discuss this, with no luck and sent an email asking for you to contact us.
We note on the same day you submitted a quotation from Mercedes which our technician reviewed, but there was no information on how the fault had been diagnosed and contact had been made to obtain clarification.
As neither yourself or the garage, responded, the repair request was closed due to no contact after 14 days, which is in line with the terms and conditions of the plan.
We note you have contacted us on 15/06, to chase this matter up, however, the plan and repair had both expired, our team have advised why we were unable to progress the repair request at the time, and that without any diagnosis we are unable to progress anything further.
To clarify at this time the only information we have been provided is a quotation from Mercedes with no diagnostic information at all presented to evidence why the parts need to be replaced.
Whilst we appreciate your disappointment regarding our requirements, what has been requested and how the repair request has been processed is in accordance with the terms and conditions of the plan.
Excellent customer service
Rosie was helpfull and friendly to renew my warranty.
23 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Rosie.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Rianna Hobbs was courteous and polite…
Rianna Hobbs was courteous and polite throughout our coversation,she explained everything i needed to know in a way that i could easily understand,i will be happy to pass on warranty first's details to freinds & family for their consideration.Thank you.
22 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Rianna.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
THIS IS A SCAM........
THIS IS A SCAM......... THEY ARE NOT COVERING NOTHING........ DON'T MAKE ANY COVER WITH THIS SCAMMERS............ MY ENGINE ALMOST BLEW UP AFTER 1 MONTH AFTER I PURCHASED A CAR AND THEY SAID 50£ IS ENOUGH TO FIX AN ENGINE!!!!!!! F....... M........
14 May 2026
Unprompted review
Reply from Warranty First
Thank you for your review, in the interest of fairness we would like to respond to your comments.
Initially we received a quotation that referenced, cleaning the sump, pick up tube and replacing the oil and filter, as these items are not considered under the plan we contacted you to notify you that we would be unable to assist with this repair quoted.
You have since advised this is not the complete repair, and that further investigation is needed, as advised the plan provides a contribution of up to £50 towards the diagnosis costs, but does not cover the cost of any stripping needed. Until a final diagnosis and estimate is provided, we are unable to review your repair request any further.
Car warranty
Dealt with Rosie on the phone - handled everything very well & made the whole process easy going.
Covered everything I needed for a good price also.
16 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Rosie.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Alex.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help
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