Warners Group Publications Reviews 54

I have been trying to get a refund on a subscription to the Birdguides notification service. This request started in November 2025 and after many emails I still have not received the refund. This is appalling service as I cancelled the subscription very shortly after it was payed and Birdguides is refusing to give me a full refund. Or any refund so far.

I ordered and paid for a book online, which Warner Publications failed to deliver. They did not communicate progress on my order and were very difficult to contact. Everything was done on line through a central customer service group with no possibility of making direct contact. About 5 weeks after I placed the order they advised that they had delivered this the week before (6 March 2026) with proof of delivery from the Post Office. As I hadn't received I followed up with the Post Office who didn't recognise my address. I therefore raised with Warner who said their supplier had sent to the wring address! To compound problems they then advised that the book is now out of stock pending a reprint. I therefore cancelled my order on 13 March and they agreed to send a refund which on 24 March I'm still waiting for. I have subsequently purchased the book from another supplier who sent it within a couple of days.

My husband bought a magazine subscription for me as a gift. I contacted Warner via a link on the order confirmation to ask when the subscription would start amd why I could not access back issues digitally ( it said website in development). I received no response. I sent a further email then contacted them by phone to be told that the Direct Debit had been cancelled. They couldn't tell my why or by whom. They did say that they have no information as to when the magazine is next published. My complaint was passed to a manager who couldn't be bothered to call me but got Customer Services to email me to confirm they have no information as to when it will bring out a new edition which is why the direct debit and subscription were cancelled. I was not informed that this had happened and nor was my husband. Very shoddy procedures and response

Warners has changed some many things, we have been going every year for over 10yrs, so many changes
1. There used to be pots of tea and coffee bought to your table be the waitress now you have to go to a machine to get your own, health and safety issues walking with a stick carrying hot liquid is an accident waiting to happen
2. No slip mats in the shower, health and safety
3 . No chalet service on Saturdays, get your own milk, tea etc
4. Facilities were free now they charge £8.50 for each one
5. There used to be options at breakfast for waiter service if you did not want cereal or full English that has gone, you even have to make your own toast
6. Food disgusting , potato's inedible, roast ever day, when asked for sea bass which was on the menu they had none, you have to pay extra for chef specials
7. Lot less staff, the ones they have got are run of there feet but they were brilliant and tried to help as much as many elderly many 99could
8. Inadequate lighting if you had accommodation at the back
9. No grab rail as you get out of shower
10. Warners is not disabled friendly anymore and there are 99% elderly at the camps
Used to recommend to everyone, no more and will never go back

This is a copy of my letter to Warner's
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Dear Sir/Madam
Reference 13716038, FORTE COLIN
Warners Lakeside Hayling Island.
Full revue and communication with WARNERS
Prospective customers Please read all.
I DEFINITELY WOULD NOT RECOMMEND WARNERS AS I THINK IT IS ‘TACKY’
WITH POOR CUSTOMER SERVICE.
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Just a brief explanation of my reasons for the cancellation.
My wife and I arrived at the site on the day of the booking 11th August 2025, upon arrival we checked in at reception and were told that the keys were id the door of our reserved cabin.
As we entered the cabin it smelled musky and damp and straight away my wife picked up on this as she is an asthmatic and can't tolerate dampness of any kind as it badly affects her asthma.
We went back to reception to report this and spoke with the manager.
She accompanied us back to the cabin to check on what we found and agreed on the damp musky smell. I asked her if she could offer us an alternative cabin but she said that all the cabins were fully booked up. The only available room she had was one that only had a bath and not a shower. I had specified a shower as my wife can not get into a bath as she has a leg disability.
She did offer to get the cabin cleaned but that wouldn’t take away the musky damp smell which was the main reason for concern for my wife’s asthma.
So we had no choice but to cancel and ask for a refund which she agreed on.
We had travelled over 100 miles to get there from Aylesford in Kent and 100 miles back which is over 200 miles.
We have lost out on our annual holiday which we really looked forward to and as it was in the peak season of August we were unable to find anything else suitable for our holiday. We are both over 80 years old and totally missed out on our annual holiday.
I would like to request from you some form of compensation to cover our travel expenses and our loss of not having a holiday this year. I think a very reasonable and fair amount would be £300.
This is a request and not a demand as I do not want to take this matter any further I just think it would be a gesture of goodwill from Warner's as they are a reputable large company.
Thank You
Very Sincerely
Colin Forte
I received a reply by phone saying that they weren’t prepared to offer any compensation as they feel that they have done enough by offering to clean the room or offering another room which did not have a shower only a bath which my wife couldn’t get into because of her bad leg. I expressed my dissatisfaction and asked her to go back to her manager to explain my situation, she then came back to me and said that their final offer was to give me a £50 voucher to come off any future booking with them which I felt that more of an insult than no offer as they would be profiting out of another booking from me.
NEEDLESS TO SAY MY WIFE AND I WILL NEVER BOOK WITH WARNERS AGAIN AND I DEFINITELY WILL NOT RECOMMEND WARNERS
TO ANYBODY IN THE FUTURE!!
I Have since read revues’ on Trust pilot and TripAdvisor and most were very dissatisfied customer’s.
In the future I will always read reviews before booking a holiday with anybody.

Have stayed at various warners so understood what we were booking . Booked on line then invited to book meals and extras, did this twice as have learned our errors from previous stays.
Was contacted and invited to come up on Sunday came as a surprise but politely refused but told everything was organised for our stay.
Arrived at 4pm to be told no meals have been booked “ and you’re not going to like what’s available “ not a good start! Was informed that the only meal times available were 8pm and breakfast at 10am. Told unacceptable and asked to attend a meeting with catering staff at 5pm. At 5pm catering staff failed to attend but at 5.30 after prompting they attended but alas nothing they could do. A lady at check in could see we were unhappy and promised to look into it tomorrow but as compensation she offered the VIP package which normally costs £10 per day, this means your own table and table service via a small light.
So nothing that could be arranged then so retired to the room , very disappointed if your not nimble on your feet you couldn’t access room 306. Had a shower not expecting dried blood on the towel.
8pm went for evening meal you eat what’s leftover the salad bar ravished on selection of ham and what was left , no soup. The carved meat was fine but again no selection of deserts it was a single small slice of sponge no custard. All the while the show has already started . As we had arrived late didn’t bother with table service got our drinks and went straight to our table.
The following day the room is unserviced not a problem . We were keen to venture out to Wales but had to wait until 10am again what’s leftover had to beg for a slice of bread at breakfast and when we asked for skimmed milk well perhaps we asked for too much.
The paperwork provided on arrival tells you the archery/ air rifle is free it’s not because people don’t show up warners have decided that a £7.50 charge is acceptable?
Wednesday returned to our room after a day out bathroom not swept there will be dried lumps of paint still there now, but what surprised us no toiletries and a single small towel no bath mat nor
Large towels so bring your own and the bed had been made so small mercy.
That night tried to access the table service but ignored had to complain only to be told sorry that’s on us have a free beer. The last night didn’t even try the table service as the light didn’t work really, remember guests normally pay £10 per night for this service.
I witnessed guests being told off for arriving at wrong times to meals please remember we are guests and it’s not the army if the market garden can only sit 90. That’s your problem not ours.
Was planning a stay at Windsor resort later this year but not sure now, HAVE FILLED OUT THE WARNERS FEEDBACK ONLINE FORM and was expecting a call back after my feedback but no.
In short no wouldn’t visit here again. Looked at the bowls rinks on last day they have indoor bowls mixed with outdoors no full sets it’s like going to play football but given a rugby ball
Really is this the best warners can achieve,

I am appealing to Claire Fletcher general manager at Thoresby Hall to sort out your stock holding and presenting and support your staff who are fed up with being at the forefront of complaints received when there is no prosecco anywhere in the hotel (now 6pm Sun 3 Aug) or no Apsall’s cider in either bar, and regularly running out of pink gin. None of these items are niche products. I am fed up running between bars to check if my party can get the order they would like fulfilled in full. The staff are doing their best but are being let down by senior management.

To book a free seat for cabaret member of staff Very pushy for you to pay £25 each to get a table for the weekend not telling you there were plenty of seats which you did not have to book. Food adequate no imagination involved in choosing menus no longer have a breakfast specials as an alternative to usual cooked. Activities you can book used to be free now charging £8.50 per person for each activity activity which lasts about half an hour. Rooms very nice entertainment good not enough space for people to just sit. Warner's nothing like it used to be seem to be money grabbing at every opportunity bearing in mind most of the cliental are elderly and get pushed into paying for extras.

Spent 4 days there what a great experience. We were so looked after by all the staff, especially our waitress Georgia who was so friendly and helpful. Entertainment was exceptional from the Warners Theatre Group and House Band New Horizon to the Guest artist a tribute to Amy Winehouse l would recommend a stay here for anyone who wants an enjoyable restful break

Terrible at the Market Kitchen only times to have breakfast 7.45am and evening meal 7.45pm ,who on earth wants to eat at these stupid times,were on holiday not in the Army.Really awful had to que over half an hour at desk to try to change times,but they wouldnt listen.never again will we go to HOLM LACY Spoilt our holiday.Such a small dinning are like a cheap Cafe.

The 1 star is for the lack of help on trying to get a refund. Booked 2 dbles 1 single for a short break cricket saint Thomas
Had to cancel the single room due to severe health issue. Paid for 5 lots of insurance in case of cancellation. Had to cancel 3 weeks before the single room and was told no refunds they said to get a doctors letter, the man was very ill and couldn't do this. If he was well he would have been there so they think he was living. When I complained was told absolutely no refunds. So they gave Stolen £127 of his money. Also was told sarcastically that if death occurred would have to send a death certificate copy. I was stunned at this. This insurance is a Scam don't bother. Will be looking in to a small claims action. Daylight robbery how many people have been through this I'm sure we are not alone. Warners you are the most uncaring customer service company I have ever had to deal with. If they do respond it will be the standard we love to help our customers Bull. Do not take any notice they still have his money he is 85. Disgraceful. Avoid at all costs..
APRIL now and still nothing done Warners will not give you your money back even if you pay the insurance they are motivated by greed and avoid paying any money back. Worse company ever for treating people who are ill like dirt.
Never again will they get a penny out of me or family and friends. Hate what they do.

We have just spent four days as part of a group at Cricket St. Thomas which we thoroughly enjoyed. It is set in lovely grounds that even at this time of year are a pleasure to see; I'm sure they get much better when the Spring and summer come. The staff were all helpful and the food was good.

We went to the cocktail making session with Michelle who is very knowledgeable and we learned a lot - as well as enjoying the cocktails! - we are inspired to do much more when we get home.

I give the hotels andI have been to 7, 5 stars. The on line addmin 1 star the site is imposable. So come on Warners get your website sorted and there by give your hotels the full support they deserve.

WE HAVE BEEN GOING TO WARNERS HOLIDAYS FOR QUITE A FEW YEARS , WE ARE PLATINUM MEMBERS
OUR LAST VISIT MY WIFE WAS RAN INTO BY A DISABLE SCOOTER AND WAS BADLY BRUISED THEY HAD NO FIRST ADDERS , AND WAS OFFFERED A. STICKING PLASTER FOR HER INJURY ,
THE SCOOTER SHOULD HAVE NOT BE IN THE DINING ALL STAFF WERE TOLD ABOUT THESE SCOOTERS SHOULD BE OUTSIDE , BUT NOBODY DID ANYTHING ABOUT THIS “ WHY. “ AS FAR AS KNOW THIS OS AGAINST HEALTH AND SAFETY , I WILL PASS THIS ON TO THEM ,
ALL THEY COULD DO OS OFFER MY WIFE FOR INJURY IS £75 VOUCHER AGAINST A HOLIDAY
DISGUSTED , NOT A HAPPY CUSTOMER.

We wanted to say thank you to Graham for a wonderful guided tour this morning around the grounds of Bodelwyddan, you made it fun, really enjoyable and informative, great knowledge of the grounds and building, thank you so much.
If you are visiting Bodelwyddan we thoroughly recommended you join the tour.

Stopped at Warner's Bembridge for a week. Paid
for a Signature room very expensive £1860.00 for
the 2 of us. very disappointed from start to
finish. Hotel tired and dated, carpets worn out, tables in dining room too small, chaotic service at weekends, Not enough staff. Tables not cleared , food quality not consistent. If you had the same item a second time it was often totally different to the 1st time it was served, mainly on puddings and starters, Buffet food not hot and veg often undercooked, broccoli rock hard , had just been dunked in boiling water and taken out again. Service in Restaurant chaotic at weekends, tables only partly laid and waited 30 mins on Saturday morning for tea and toast No tea
or coffee served at dinner, had to buy from the
bar afterwards, £4.25 for a cappacchino! Entertainment from the Warner team was very good and they were all friendly but the seats in the main venue were dining chairs and very uncomfortable with tables between every other 2 so space limited. Some people were taking cushions from their rooms down to sit on. The main tribute Act on Saturday night was the worst we have ever seen and people were walking out into the bar after 1st song. Jazz the Entertainment team manager did apologise the next night and their show more than made up for it. We did Archery and rifle shooting and instruction was good and safety was paramount. The grounds are also well cared for, shame about inside. We suffered a full hotel power failure which was resolved after about an hour but left the lift on our side of the hotel out of action from 4.00pm until mid morning the next day, this made it difficult and in some cases almost impossible for people to access their room as the lift on the other side of the hotel was working but there is no way across from wing to wing. This should have been treated as priority due to the type of client Warner's is aimed at. The room was fairly clean although the carpets were marked and duvet cover had a split down the side, some towels were new but others obviously needed replacing. Toiletries were good quality but not always replaced if you had used half then not enough for the next day. Fresh milk, drinks, water, biscuits and crisps good quality. Biscuits and milk, teabags, coffee and sugar replaced daily, crisps juice, water only replaced on day 4 as we had booked 7 days. This was our 1st visit to Warner's and had we read the reviews on Trustpilot, we would not have booked, we will not be booking again. Word of praise though for Bart our waiter for the 1st 4 days , he was efficient, smiley and nothing was too much trouble for him, shame that when he was not on duty the case was very different. I took a dirty plate over to one of the clearing stations on the Sunday when Bart was not working as our table was overloaded with dirty crockery only to be told to take it to another one. Not good customer service. very unimpressed with most aspects of our holiday, felt it did not represent what is advertised. Place needs closing and fully refurbishing to bring it up to the standard we expected for amount we paid. On a good note to finish the location is really nice and we did get a nice seaview from our balcony.

We chose to go to Warner Hotels due to their TV advertisements, showing it as youngish vibrant hotel group with activities suitable for all.
Where we stayed there were lovely grounds,well maintained but the hotel itself is tired.
The rooms were okay, but could do with a deep clean every 6 to 12 months. The corridors to tge rooms need to be touched up, chipped paint and a dirty carpet.
The staff were very amicable, courtesy and helpful.
Food was okay, vegetables became boring peas and carrots most nights.
The clientele were very aged and a far few wheelchair/motorised chair bound.
Very disappointing and will not be visiting another Warners.

Just had a lovely holiday at Warners Cricket St Thomas in Somerset, beautiful grounds to walk around and are maintained to a very high standard.
The wet room we had was was ideal and close to restaurant and entertainment, room 208.
The staff were all very polite and couldn’t do enough for you the restaurant staff were all very good and the food was up toWarners high standards which we thoroughly enjoyed.
My husband and son went on the cocktail making with Cristiano Sousa who was extremely knowledgeable and made the experience very enjoyable.
Me and my son both enjoyed treatments in the spa and Sasha made the experiences relaxing and enjoyable , we would both have again.

Fabulous rooms and great service throughout our stay. Food was sublime and lots of choice.
Ryan you were amazing and kept us smiling for our whole stay - a credit to Warners and Studley.

We wanted 7 days at Studley Castle but preferred to travel Sunday to Sunday. However 7 day breaks start either Monday or Friday so we thought that we would book 5 nights - Sunday - Friday and 2 nights Friday and Saturday - thus travelling on Sundays each way. We called the booking number and spoke to Josh who was very helpful and understanding and went to great lengths to meet our request but unfortunately nothing was available so we said we think about the options and call later.
A day or two later we called again to book 7 nights and once again Josh answered. Once again he was very helpful with various dates and room options - Nothing was too much trouble and we confirmed our booking.
We would like Josh to receive some praise and recognition from Warners as he is credit to the company. So much better than booking online.
Also in early July we stayed at Alvaston Hall and since my wife has an allergy to lemon on arrival we spoke to the Chef - Adam who during our stay went through the menu every day to ensure that she was well catered for. He even cooked chicken one day just for her. He also deserves recognition and praise.
Hope our forthcoming stay at Studley is as pleasant