Our experience with sarah grey & kelly adlam of wards in thornbury. They were very professional they made regular communication when needed.over and beyond what was needed from start to finish of comp... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We made simple, mirror wills at Wards, Henleaze. We visited 3 high street solicitors. Wards stood out from the first - they were the only ones to take us into a side room, so that we could ou... See more
Company replied
Right from the first contact with Wards we felt we had found the right solicitors to work with. The receptionist was polite, attentive and helpful. When we visited we were made to feel welcome and en... See more
Company replied
Such wonderfully ‘personal’ attention - each time I even speak on the phone or actually attend an appointment . I am aware of their ‘listening’ skills and very much appreciate this - as I sometimes... See more
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Company details
Written by the company
Wards is a friendly, well-established law firm that provides expert legal advice to local businesses and individuals, across the South West. We have thirteen offices across Bristol, South Gloucestershire, Bath & North East Somerset and North Somerset. Our services include Family & Divorce, Disputes, Conveyancing, Wills and Probate, Personal Injury, Commercial Property and more.
Contact info
Prudential Buildings, 11-19 Wine Street, BS1 2PH, Bristol, United Kingdom
- 0117 929 2811
- info@wards.uk.com
- www.wards.uk.com
4.7
Excellent
412 reviews
Replied to 64% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They given us a lot of support to…
They given us a lot of support to explain every detail and making us sure we are happy everything that what we really and understand every detail that what we want.
23 October 2025
Wards were a guide in the darkness
Wards were a guide in the darkness. A pathway through the unknown.
9 February 2026
They were helpful.
They dealt with me in a simple, practical manner which I could understand. I found the person warm and helpful.
16 April 2026
Was a very easy process to change my…
Was a very easy process to change my name
Would use them again
1 February 2026
Reply from Wards Solicitors
Thank you for leaving a review, we're glad that you would use Wards again.
Very helpful staff
19 March 2026
Reply from Wards Solicitors
Thank you for leaving a review, we're glad our staff were helpful in your experience with Wards.
Conveyancing completed on time
13 February 2026
Reply from Wards Solicitors
Thank you for taking the time to leave a review, we appreciate your feedback.
As per previous comments
10 December 2025
Reply from Wards Solicitors
Thank you for taking the time to leave a review, we appreciate your feedback.
Reply from Wards Solicitors
We're glad you had a good experience with Wards, thank you for taking the time to leave a review.
The process was fully explained
The process was fully explained. The work was carried out in good time and the total bill was very competitive. Wards are to be recommended
10 April 2026
Reply from Wards Solicitors
We're pleased that you had a great experience with Wards and would recommend us, thank you for taking the time to leave a review.
Buying and selling
Great service with the selling and purchasing of our properties. Always kept us updated and was on hand to resolve any concerns we had.
Would highly recommend using this service.
27 February 2026
Reply from Wards Solicitors
We're glad you had a great experience with our Conveyancing team and would recommend us, thank you for leaving a review of your experience.
Chloe is the lady I dealt with and she…
Chloe is the lady I dealt with and she was nothing but polite and professional and answered and dealt with all my issues and worries. Very pleased with her and the company as a whole.
Tha k you again
11 February 2026
Reply from Wards Solicitors
Thank you for your review, we're glad you had a great experience with Wards and we've passed on your feedback to Chloe.
Always answered my questions in a…
Always answered my questions in a timely manner always kept me informed that what was going on
9 January 2026
Reply from Wards Solicitors
We're glad you had a great experience with Wards, thank you for taking the time to leave a review.
Excellent service
Excellent service. Our case needed extensive communication as it involved sale and purchase. I would like to thank the team at wards as they did what was required with professionalism and courtesy
20 February 2026
Reply from Wards Solicitors
We're glad you had had a great experience with our team, thank you for leaving a review.
I was advised as to the options…
I was advised as to the options available to me regarding the contents of my will. The solicitor was very helpful and the process was carried out quickly and efficiently.
24 March 2026
Reply from Wards Solicitors
Thank you for taking the time to leave a review, we're glad that you were pleased with the service you received.
Professional and slick service all…
Professional and slick service all round. Went above and beyond for my property sale. Would not hesitate to use Wards again in future.
27 February 2026
Reply from Wards Solicitors
We're glad you had a good experience with Wards and would use us again, thank you for taking the time to leave a review.
Reply from Wards Solicitors
Thank you for taking the time to leave a review, we're glad you had a great experience with our Probate team.
Prompt responses to queries
Prompt responses to queries, got documentation turned around efficiently, friendly office team. Would recommend.
30 January 2026
Reply from Wards Solicitors
We're glad you had a good experience with Wards and would recommend us, thank you for taking the time to leave a review.
I have used wards before and had a…
I have used wards before and had a great experience with Sylvie feltham , so I used them
Again this time and yet again Sylvie feltham was fantastic, she had limited time to carry out my request but she managed to do it with great communication etc , can’t recommend enough 😃
24 March 2026
Reply from Wards Solicitors
Thank you for your review, we're glad you had a great returning experience with Wards and we've passed on your feedback to Sylvie.
Super efficient.
Jan and her team made the selling of my house a drama free experience.
Very friendly but super efficient.
18 February 2026
Reply from Wards Solicitors
Thank you for your review, we're glad you had a great experience with Wards and we've passed on your feedback to Jan.
Christine was very friendly and…
Christine was very friendly and professional when it came to making our wills.Also for setting up power of attorney health and financial. The pricing was very competitive.Would definitely use ward's if needed in the future.
11 December 2025
Reply from Wards Solicitors
Thank you for your review, we're glad you had a great experience with Wards and we've passed on your feedback to Christine.
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