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Waltons Reviews 

13,385
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 956 reviews, reviewers had a great experience with this company. Customers frequently praise the delivery team for being punctual, friendly, and extremely helpful when offloading heavy items into gardens. Consumers also highlight the smooth ordering process, clear updates, and efficient communication regarding arrival times. Many people note that staff members are exceptionally polite, professional, and pleasant to interact with throughout the entire process. Though some customers noted missing parts or delivery delays that required waiting for replacements, they still managed to complete their garden projects. A few people also mentioned that the wood materials felt less durable than expected, with occasional gaps or warped boards requiring extra effort during construction.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, as experiences vary significantly. While some consumers... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals and helpful drivers. Many... See more

Staff

Clients share positive opinions on staff, frequently praising delivery drivers for being exceptionally... See more

Quality

Customers consistently note ambiguous experiences with quality, reflecting a high level of disagreement... See more

Service

People report positive experiences with service, highlighting professional and efficient handling from start... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good communication on dispatch and delivery and timing. Took about a full day to erect, two people advised on election and at least 1mtre around the circumference to get screws in, read instructio... See more

Company replied

Rated 4 out of 5 stars

Ordered the value overlap pent shed. Arrangements of delivery was extremely easy and straightforward. Item was delivered bang on time to when it was supposed to be. The shed itself isn't made out... See more

Company replied

Rated 4 out of 5 stars

The ordering, processing and delivery were all ok. Installation was fairly straightforward. As with most cases it’s the after sales that I have issue with. Huge gaps gave appeared between some... See more

Company replied

Rated 4 out of 5 stars

Delivery of the summer house was on time, wrong felt for roof but resolved very quickly but customer support team. My only issue would be the quality of the product. Nails sticking out of timber as dr... See more

Company replied


Company details

  1. Garden Center
  2. Garden Building Supplier

About Waltons

Written by the company

At Waltons, we believe outdoor spaces hold more than tools - they hold possibility. It can be a studio, a hideaway, a workshop, or a quiet corner for daydreaming. We’re here to make that space easy to create - with quality garden buildings delivered to your door and all the advice and support you need to bring your outdoor vision to life. Out here, the smallest spaces can unlock the biggest ideas. We’re here to help make it happen.


We’ve been building things for the outdoors since 1878 - long before garden sheds were a household staple. It all started with E.C. Walton, a bee-keeping lecturer who began crafting affordable beehives for his students. When local farmers saw his carpentry skills, they came calling for chicken coops, and soon Walton Muskham Beehive Works was born.


From those early days in Nottinghamshire, we’ve spent over 140 years learning how to design and deliver high-quality garden buildings that stand the test of time. What began with beehives has grown into sheds, summerhouses, and spaces that help people make more of their outdoors.


When you choose Waltons, you’re not only investing in high-quality products - you're choosing expert design, time-tested durability, and a customer-first commitment that sets us apart. Here’s why thousands of homeowners continue to trust Waltons for their outdoor space.

Our Services

Written by the company

Home Installation
Daunted by the prospect of installing your new shed or garden building yourself? Why not save yourself the hassle and have our team do it for you?
Free delivery to most UK postcodes
At Waltons we offer free delivery to most UK postcodes, on all our garden buildings.
Ready Painted Service
Our ready-painted service is available on a selection of our shiplap sheds, summerhouses, greenhouses, and playhouses. Your building will benefit from our Paint Promise guarantee*. This means your paint will last 3 years with minor care and attention – and your building will still benefit from our 10 year anti-rot guarantee. How does it work? Step 1 Choose your garden building and select our ready painted service in one of our six shades. Step2 Our garden building will be professionally painted in our factory. Step 3 When your building has been painted, our team will contact you to arrange a delivery date. Step 4 Your building will be delivered ready painted on your chosen date. Step 5 Additional paint is supplied with your building for future touch ups.

1 Year manufacturers guarantee on our entire range of wooden buildings

As standard, and to give you peace of mind, we offer a 1 year manufacturers guarantee on our entire range of timber garden buildings.

As standard, and to give you peace of mind, we offer a 1 year manufacturers guarantee on our entire range of timber garden buildings.
Please note that our Guarantees do not cover your garden building from the natural movement of timber that takes place over time. This includes; the twisting, warping and splitting of timber.

Contact info

4.0

Great

TrustScore 4 out of 5

13K reviews

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Replied to 100% of negative reviews

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4.0

All reviews

(13,385)

976 reviews in the last 12 months

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Rated 1 out of 5 stars

Flimsy

Flimsy shed made with unsuitable thickness of wood.
Had to add flooring to be able to walk on it let alone put any gardening equipment on.
Would not recommend.

10 May 2026
Unprompted review
Waltons logo

Reply from Waltons

Thank you for taking the time to leave your review.

We are very sorry to hear that you are disappointed with your shed.

Our timber buildings are designed for the storage and use outlined in the product specification, so we're sorry to hear that you felt the floor was not suitable for your requirements. We appreciate how frustrating it must have been to make additional modifications after installation.

We value all customer feedback, and your comments have been shared with the relevant teams as we continue to review and improve our products.

Rated 5 out of 5 stars

Easy to order via their website

Easy to order via their website. Delivery was very prompt and well organised.
Product was able to be put together in an afternoon, though is better when there are 2 people assembling.
The internal beam support for the roof is in 2 parts, which would be better if it was in one whole piece for strength and support. This allowed the roof to sag slightly, which in our opinion was a design flaw. We rectified this by adding a whole beam. We also added some internal batons to the window ledges.
Aside from this, we were very impressed with the greenhouse and are enjoying using it.

5 May 2026
Unprompted review
Waltons logo

Reply from Waltons

Thanks for your 5 star review!

Rated 5 out of 5 stars

Evesham Victorian Greenhouse 6x3

Evesham Victorian Greenhouse 6x3
Excellent product. Needs level foundation and labelling. The odd piece slightly warped but to be expected with a wooden structure. Followed the instructions and build it in a couple of days. Highly recommend this company

23 July 2026
Unprompted review
Waltons logo

Reply from Waltons

Thanks for your 5 star review!

Rated 5 out of 5 stars

Good communication

Good communication, prompt delivery and very helpful and informative

23 July 2026
Unprompted review
Waltons logo

Reply from Waltons

Thanks for your 5 star review!

Rated 5 out of 5 stars

Superb quality

Superb quality. A bit of hassle as delivery of wrong log cabin. But Waltons picked up wrong cabin and delivered new one reasonably quickly considering I live in northern Ireland. Cabin very solid and in feels quality in every way from floor, windows etc to roof. Only issue was getting my son to help me build it. Lol. Not that easy to build but we took our time and are very happy with the results
Couldn't be happier.
Next thing I need is a greenhouse and I won't be buying from any other company.

1 June 2026
Unprompted review
Waltons logo

Reply from Waltons

Thanks for your glowing review!

Rated 5 out of 5 stars

I bought a playhouse and am delighted…

I bought a playhouse and am delighted with it as are the children.
I ordered it,paid for it, it was delivered on the date l requested then fitted also on the date l requested, the two men that came to put the playhouse together were polite and quick. Very pleased.

24 April 2026
Unprompted review
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Reply from Waltons

Thanks for your glowing review!

Rated 5 out of 5 stars

Very pleased purchase of large shed and summerhouse

The woodsman shed and Wessex summerhouse are good quality. The instructions are clear and was pretty easy to construct.
They look great, and the pre-painted option was a great time saver and was done to a good standard. Upgraded felt is much better.
Overall very happy and would use them again.

11 June 2026
Unprompted review
Waltons logo

Reply from Waltons

Thanks for your glowing review!

Rated 5 out of 5 stars

Ordered from these guys and the item…

Ordered from these guys and the item came extremely quickly. The delivery driver was excellent and kept me in the loop with regards to delivery times and so on. One item was missing, however when contacted the customer service a replacement was sent immediately and came within two days. I would highly recommend this company

13 July 2026
Unprompted review
Waltons logo

Reply from Waltons

Thanks for your glowing review!

Rated 1 out of 5 stars

Unhappy about comms or process

Not happy about the comms or the way they managed an order.

We bought the summerhouse in April, it's now July, I think that speaks for itself. First the base we bought arrives with no screws, then some screws but not all screws. No printed instructions, We build the base and let them know, supplying all the info they asked for. Next summerhouse installation. First time was a no show, then the next time they arrived but with no summerhouse. This time, they arrive and won't build the summerhouse because they don't like our base, despite us fulfilling all the criteria they asked for. They want to charge for a redelivery, can we charge them for wasting our working days twice? Just awful. And no accountability. I am in contact with customer service and they are aware of my complaint. I will update this accordingly.

22 July 2026
Unprompted review
Waltons logo

Reply from Waltons

We're sorry to read your review and to hear about the experience you've described. We understand how frustrating it must have been to experience delays and multiple issues with your order.

Unfortunately, we're unable to identify your order from the information provided. We'd really like the opportunity to investigate this further and understand exactly what happened.

Please could you send us a private message or contact our Customer Service team with your order number and postcode so we can review your case in full and work towards a resolution.

We appreciate your feedback and hope to hear from you soon.

Rated 4 out of 5 stars

Very happy with my greenhouse shed so…

Very happy with my greenhouse shed so far. Delivery wasn't the smoothest as didn't roll up the 1st day (problem with van apparently although didn't know until later). Then received email/message to say it would be delivered 2 days later but it actually rolled up the next morning very early. Still received further email/message to say it was being delivered the following day!

27 April 2026
Unprompted review
Waltons logo

Reply from Waltons

Thanks for your 4 star review we will take your comments onboard to improve what we do!

Rated 5 out of 5 stars

I’m absolutely in love!

I’m absolutely in love!! We bought a summer house from Walton’s and it’s great I even had a log burner installed. The wood is good quality I did have a bit of trouble with one piece of wood slotting together but we just had to cut a piece the it fit perfectly so other than that it was easy to put up. For the price I would definitely recommend!

3 March 2026
Unprompted review
Waltons logo

Reply from Waltons

Thanks for your glowing review!

Rated 5 out of 5 stars

Everything was good

Everything was good, what was expected only and would highly recommend. The only bad thing was it was delivered at 6am and I got the notification at 6.35am so had to get up quick

7 May 2026
Unprompted review
Waltons logo

Reply from Waltons

Thanks for your glowing review!

Rated 1 out of 5 stars

Ordered

Ordered, didn’t arrive on date advised when taking money. Arrived over a month later. Haven’t had the opportunity to assemble yet, based on prior performance wouldn’t be surprised if wrong / damaged product has been sent. Incredibly Inconvenient, would actively discourage using company in future all.

29 May 2026
Unprompted review
Waltons logo

Reply from Waltons

We're sorry to read your review and to hear about the delay you experienced with your order.

Unfortunately, we're unable to identify your order from the information provided. We'd really like the opportunity to look into this for you and address any concerns you may have.

Please could you contact our Customer Service team with your order number or send us a private message with your details so we can investigate what happened and assist you further.

We apologise for the inconvenience caused and hope to hear from you soon.

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