Wallis Reviews 

Great choice of clothes BUT beware of ending up paying for Seel. One of those things that you have to “ opt out “of. Despite bring encouraged to buy more as delivery is free if you spend £75+, it’s easy to fall into the trap of paying over £9 for Seel Just watch out!

I ordered 2 dresses. Paid postage and there was separate insurance fee. Neither suited so I sent back straight away. They were delivered back a month ago and I still have received nothing. When I tried to contact I think it was AI because made no sense. Said I had been sent a voucher. Told them multiple times that I had not agreed to a voucher and wanted a refund but also I had not received a voucher. Still today nothing and although this a relatively small amount, I will go to the ombudsman if need be. Avoid.

I have never received the jacket I ordered as part of a suit. It cost over £50 !!
I ordered 1 pair of trousers for the suit.
I got 2 pairs of trousers?? Neither any use to me without the jacket! But they won’t send me the jacket even though I’ve paid for it. That’s theft!! I’m going through trading standards now. DO NOT ORDER FROM THIS COMPANY! Wallis USED to have a good rep in the UK, sadly no longer
Outrageous customer service

I recently purchased several items from Wallis and they use the delivery courier Evri. My parcel was not delivered safely as noone was home at the time of delivery and the goods were left on the front of the property in public display from the photo they provided. Now both Wallis and Evri are refusing to take responsibility for the undelivered goods. Both companies are crooks. They take your money for the goods and do not deliver them safely, my bet is the items were taken by Evri as their photo shows the goods in their possession but not delivered. Wallis are refusing replacement of the goods or a refund. Therefore, you cannot safely order goods from this company. If their courier fails to deliver safely you are left to pick up the cost of their poor and unreliable service, even though Wallis are happy to use them as their delivery. Do not trust the non existent customer service of either of these companies.

knowingly using a company that is refusing refunds, and they also refuse to investigate - DO NOT USE
Expected more from Wallis, but they are useless and clearly don't have any concerns with using dodgy suppliers - hope they go into receivership but then they aren't hard up as stealing people's money and refusing to investigate - DISGUSTING

also avoid DBZ-Store via an outlet as this is who claim they have refunded but are still taking payments i cant now stop! Will contact bank next!

Be very careful ordering from Wallis they charged me £18 to send 3 dresses back it’s disgusting I understand posting fee but then they charged me a return fee then a extra fee of £12.50 still don’t quite understand that I did complain and the answer I got was can we help with anything else I don’t think so you can’t even help this time will never order anything again

Order was returned on 10/4/26 and there is no whiff of a refund. Chased and end up on a merry-go-round of AI customer bot and referral to customer services who don’t get back to you. Order DUX053141171 still outstanding and really cant afford to leave my money sitting in their bank account.please sort it Wallis.
Ironically, first order with Wallis- wont be a second if I don’t see my money soon.

If I could I would give it zero! Ordered three dresses, kept one returned two. Returned dresses on 15th April. Package with the two dresses in delivered back to me! Have been trying to resolve this situation since 21st April it’s now 27th April! I have been sent round and round in circles but have had no success in returning the dresses which when I looked at my account today are now outside of the return window! I have bought lots from Wallis in the past but will have to think carefully about ordering again as this level of customer service is unacceptable!My order no: DUX053010261 just incase anyone from Wallis would care to help! I just want to return dresses which did not fit! Kerry Vanstone

Have been trying to activate return for two days and still no link, will only stay at stage 1 of the return, will not allow 'continue' and high value of goods being returned. Will never use again. No phone contact allowed and message portals down.

This whole company should be closed down!!
Trying to get a refund for items they've received is near on impossible, they have no contact email, no telephone number, a WhatsApp and message unsupported chat.
They have the nerve to slyly charge you for an insurance which says covers you when infact it doesn't, charge you for delivery and returns so it costs them nothing!!
They're unethical and are breaking so many consumer online selling laws they should be prosecuted. Debenhams, Wallis, boohoo is all the same company. I would advise to stay away from them all.
I am currently in a dispute with PayPal to get my refund. Absolutely appalling company.

I have ordered 2 jumpers from Wallis on 5 April. Its been in progress since and yesterday was last deadline of delivery. I did contact them by email and they said to wait for delivery deadline. I contacted them by messenger and they just kept telling me wait till 9pm, when I messaged them after 9pm, they said they will transfer me to another agent but now they have completely stopped replying. I just want a refund for my order asap and no one is getting in touch. Order number DUX053364282
I have never experienced such a bad experience from any online retailers.

Do not buy from Wallis. I returned all items I purchased but was short changed by £20. They have no customer service phone number and Ive been going round in circles receiving the same automated message replies. They are committing fraud in my opinion.

Do not buy from this company. Wallis, Dorothy Perkins and Debenhams were bought by Boohoo and all the stock is sent from DBZ warehouse. I ordered some trainers that said they were Oasis. What I actually got were really cheap looking unbranded trainers that you could buy at a market. It's a rip off and what you think you're buying is not what you get.
I sent it back through InPost and did get my money back. But they take £1.99 to process each refund!
It's a blatant money grab. Stay far away from this company.

Why does Wallis take so long to action a refund? Almost,twice as long,if not more ,than other companies. It would appear that Wallis are now using delaying tactics to hold on to customers’ refunds for their own benefits. This must surely be wrong.
Only contact is via messenger or whatsapp,and refund STILL not received. DISGRACEFUL.
REFUND STILL NOT RECEIVED

Wish I'd read the reviews here first re: refunds :(
Ordered £233 worth of clothing, returned all 5 items and I've only received a refund for 4 of them. I am missing £47.50.
I've tried the only way to contact them via Messenger - clearly just a bot.
It says someone will contact me further... I guess not.
Might try Resolver as I see others have had success via that route.
Otherwise it's a credit card claim.
How do these companies get away with operating like this?
Debenhams was such a trusted and valued high street brand. Never again.

Have been trying to return a regatta coat ordered through Wallis, first the returns portal refused to recognise my order no, contact customer services, they sent link to print out returns label, now , even though I have sent copies of the order, label and return receipt several times, still getting nowhere , awful company to deal with, will never buy from them again . Still no indication of when refund will be sent
Update, they now want me to try and retrieve the parcel from the address they sent me a link to, unbelievable!

Kai was an absolute star!! So quick and figured out what was going wrong!

Returned items to value of £300 using pre paid returns label December 2025 and still chasing refund. Raised claim with Royal Mail as instructed by Wallis, Royal Mail admit to loosing package and advised that contractor, Wallis, are to raise claim as it was using their pre paid returns label. Getting bounced back and forth between the two while I’m out of pocket £300! Shocking customer service! Messaged Mr Kamani on Insta today.

0 would be my rating I returned an item and received an email to say my refund was in progress near to 3 weeks ago and still not refund. This is ridiculous I will have to raise a chargeback with my credit card company as they are not responding to emails either

I wouldn’t even give it a 1 rating if I could give it a minus I would. I have been waiting for 9 days for my order to arrive. It still hasn’t. I paid extra for some “seel scam protection” which was £8! I have had emails from other companies but not Wallis. You click on the communications icons none of them work. You cannot email or phone! This website is a con! Please do not order or trust them!