I sincerely wish I knew about this scam of a company and did my due diligence, as many others have mentioned. While I did receive an email that my items were en route and did in fact, receive the item... See more
Walkonbeach
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I have been trying all afternoon to cancel my order that was only just done and keep getting the email bouncing back saying to email address is not found so don't know what I can do now
It is a SCAM - they ship products in a format that fails their stated requirements to issue a return. They failed to provide address for returns. They force you to open the packets to take photos, the... See more
They had some nice variety of bathing suits. You cannot purchase different sizes for a 2-piece like other websites. The shipping was partial and slow. The worst part if the return policy. Can't be don... See more
Company replied
Company details
Written by the company
WalkOnBeach is a professional swimsuit company, exclusively dedicated to swimwear, beachwear and beach accessories all year round. The company mainly focuses on women's swimsuit, but it also offers women's swimdress, accessories, shoes, bags and other beach clothing items.
Contact info
United States
- service@walkonbeach.com
- www.walkonbeach.com
I wish I knew about this scam…
I sincerely wish I knew about this scam of a company and did my due diligence, as many others have mentioned. While I did receive an email that my items were en route and did in fact, receive the items, the email provided by the "company" to facilitate a return bounced back. Additionally, the walkonbeach website now happens to be defunct. I fear that I am now likely stuck with $152 of swimsuits I no longer want. Please take the next step to report this "company," to the Better Business Bureau.
14 January 2026
Unprompted review
I have been trying all afternoon to…
I have been trying all afternoon to cancel my order that was only just done and keep getting the email bouncing back saying to email address is not found so don't know what I can do now
11 January 2026
Unprompted review
Bad quality and dodgy!
Bad quality. And when you try to return the item, they tell you that you have to ship it back to the US. They then offer you a 30% refund to keep the item.
Really unhappy and won’t be buying from them again. Dodgy!
18 November 2025
Unprompted review
It is a SCAM
It is a SCAM - they ship products in a format that fails their stated requirements to issue a return. They failed to provide address for returns. They force you to open the packets to take photos, then won't return the item because the packet has been opened. They are morally corrupt and basically a SCAM. If you order the likelihood of you being satisfied with purchase is near zero. AVOID THIS SCAM
18 November 2025
Unprompted review
AVOID unless you want suits that don't fit and no way to return
I ordered two swimsuits and a pair of shorts. None of them fit properly. They are way off-sized. I contacted customer service at the email address for an exchange and got this crazy email stating that I can keep them and pay only $15 for each replacement plus pay for shipping. Why would I want to keep swimwear that doesn't fit? Then I got offered 30% refund to keep them. Still I'd have to purchase the items in a difference size. Again, why keep suits that don't fit? Then I was told to return, I'd have to ship to a mysterious different address, not the one on the packaging, because that's not really their address AND 10 days after they received the items, they'd send replacement. PLUS I had to provide photos that the liner was still in tact. Why wouldn't they see that when they got the suits returned? It is so sketchy. I chose the replacement (which means I'll probably never see the suits or my money again) yet after several follow-up emails, they only responded with the SAME FREAKING email that outlines the options of return. STILL NO RETURN ADDRESS. UNREAL. The sad part is that the suits are cute and well made, but this company DOES NOT CARE that you don't have what they advertised. I will be contacting the ACCC, Fair Trading NSW and the Consumer Ombudsman to file complaints.
3 November 2025
Unprompted review
Reply from Walkonbeach
Dear Noel Painton Smith,
We are deeply sorry to learn about the significant frustrations you have experienced with our exchange process. The confusion surrounding the return address, the request for photos, and the repetitive communication you received were entirely unacceptable. We sincerely apologize for the clear failure in our service and for the undue stress this has caused you.
Please know that we are taking your feedback to heart and are actively reviewing our internal policies and communication guidelines. Your experience has highlighted critical areas for improvement, and we are committed to ensuring that such situations do not happen again.
We truly appreciate you bringing this to our attention and are very sorry that we fell so short of your expectations.
I ordered this item at the end of…
I ordered this item at the end of September. I still have no idea when it will arrive. I tried to cancel but they won't. I wish I had checked the bad reviews,! I would love my money back but I guess that won't happen either. Do not order from them.
30 September 2025
Unprompted review
Reply from Walkonbeach
Dear Barbara E. Bevis,
Thank you for bringing this to our attention, and please accept our sincerest apologies for the significant delay in receiving your order and for the frustration this has caused. We deeply regret the inconvenience you have experienced.
We understand your concern about the order status. Upon checking, your order has been dispatched but is currently experiencing unforeseen shipping delays. We are actively working with our shipping partner to locate your package and expedite its delivery. We are also reviewing our internal processes to prevent such delays in the future.
We truly value every customer and are committed to resolving this for you. To better assist and provide you with a direct update, please contact our service team at service@walkonbeach.com. We are here to help and will do our utmost to find a satisfactory resolution.
We appreciate your patience and understanding.
Horrible fit,0 customer service
Horrible fit,0 customer service. I threw mine in the Garbage
Chinese company too so forget about sending it back. 1 and done for me.
30 July 2025
Unprompted review
Reply from Walkonbeach
Dear Loretta Marie,
Thank you for your feedback, and please accept our sincerest apologies. We clearly missed the mark in two critical areas: the fit of your item and the customer service you received. This is not the standard we strive for.
We want to make this right for you. To process this for you, please contact our dedicated support team at service@walkonbeach.com with your order number. We've already flagged your feedback, and they will be expecting your email to provide prompt and personalized assistance.
We are also reviewing this incident with our customer service team to understand the breakdown and prevent it from happening again.
Again, we are truly sorry for the frustration this has caused.
I have had to contact my bank regarding…
I have had to contact my bank regarding this company.
4 September 2025
Unprompted review
Reply from Walkonbeach
Dear Sandra bullock,
We are deeply sorry for the trouble and disappointment this experience has caused. We fully understand how frustrating it must be to go through repeated communication without a satisfying resolution.
At WalkOnBeach, we take all feedback seriously and have reviewed your case with great concern. We are truly sorry that our previous responses did not meet your expectations. Your situation should have been handled with more care and efficiency, and we regret that it caused you to lose confidence in us.
Please be assured that we are taking this matter seriously to prevent similar issues in the future. We sincerely apologize for the inconvenience and frustration this has brought you.
No help
No help. They blamed the delivery company for how long it took to get the product. Who hired the delivery company? They offered no help with trying to find the missing product and, then, made the return process as difficult as possible.
15 September 2025
Unprompted review
Reply from Walkonbeach
Dear Cole, thank you for sharing your experience with us.
We are truly sorry for the frustration you encountered regarding the delayed delivery and the return process. We completely understand how disappointing it must have been, and we sincerely apologize for the inconvenience caused.
While we work with third-party delivery companies, it is ultimately our responsibility to ensure a smooth shopping experience for our customers. Please rest assured that we are actively reviewing both our shipping partners and our internal procedures to prevent similar situations in the future.
Your feedback is incredibly valuable and helps us improve our service. If you need any further assistance with your order or return, please don’t hesitate to reach out to us directly at service@walkonbeach.com. Our team will do their best to support you promptly.
Thank you again for bringing this to our attention, and we truly appreciate your patience and understanding.
I would give zero stars if I could.
I would give zero stars if I could.
Order number WOB250818015121393
I ordered two items from your company, one of which was sent without the required protective sticker. When I requested a return, I was asked to provide pictures showing the items with stickers. I explained that one item was sent to me without a sticker, yet I was then told to keep the item and offered only a 50% refund. I refused and requested a full refund instead.
Since then, this has turned into an endless loop: I am repeatedly asked for pictures, pressured to keep unwanted goods, and forced to wait at least 24 hours on a business day for each reply. The issue remains unresolved.
This is an extremely frustrating experience, and I strongly advise potential customers to avoid this company.
9 September 2025
Unprompted review
Reply from Walkonbeach
Dear Yuanqing Sun,
Thank you for taking the time to share your feedback, and we are deeply sorry for the frustration and disappointment this return process has caused you. We sincerely apologize for the clear breakdown in communication, the unnecessary delays, and the overall experience falling far short of the service you deserve.
We truly regret the inconvenience this has created and fully understand your frustration. We are already reviewing this situation internally to improve our response time, simplify return procedures, and ensure our team provides more thoughtful and efficient support.
In the meantime, should you need to reach us, please feel free to contact our customer service team directly at service@walkonbeach.com. We will be readily available to assist you.
We greatly appreciate your patience and understanding, and we hope to have the opportunity to restore your confidence in our service.
Wish I’d read the reviews before I…
Wish I’d read the reviews before I ordered from this company. It’s over two weeks since I placed my order which apparently has been in transit for the past 8 days and I can’t seem to get any updates. Unless it arrives today it won’t arrive in time for my holiday. Will never order from them again.
10 September 2025
Unprompted review
Reply from Walkonbeach
Dear Anne Turner,
Thank you for reaching out and sharing your concerns regarding the shipping time of your order. We sincerely apologize for the delay and any inconvenience this has caused, especially with your holiday approaching.
We are currently looking into your order status and will provide you with an update as soon as possible. Please be assured that we are committed to resolving this promptly.
Your feedback is highly valued, and we are actively reviewing our shipping processes to prevent such issues in the future and to ensure a more efficient service.
If you have any further questions or need additional assistance, please feel free to email us at service@walkonbeach.com.
Return of Tankinis
I have a return of two tankini sets that while very beautiful were not the best match for my body fit. I reached out to Walkonbeach for assistance for the return process. Unfortunately, the company does not have a live customer service support system, it is automated. After 3 or 4 email attempts a return process was in progress. I was instructed to send my return package to an address in New Jesrsey that Unfortunately turned out not to be the address of the business at all and my return package was also mysteriously delivered to another location because of the zip code that the company gave to me for the return was to another location. The many follow up emails for assistance again got no help. A claim was filed on my behalf for the mysteriously lost return package however the USPS told me that they recommended WalkOnBeach needed to file a claim too. WalkOnBeach did not file a claim and dismissed any concern of my return.
11 August 2025
Unprompted review
Reply from Walkonbeach
Dear Michele Andrews,
We completely understand how frustrating it must have been to experience delays and confusion, and we sincerely regret the inconvenience this has caused you. At WalkOnBeach, we always want our customers to feel supported, both with their purchases and in any after-sales service.
Your feedback has been carefully noted, and we will be reviewing our return process internally to ensure the instructions we provide are accurate, clear, and that customers can receive more efficient support. While we currently do not offer live chat support, our customer service team is committed to helping resolve issues through email as quickly and thoroughly as possible.
In order for us to better assist with your specific case, we kindly ask that you contact our customer service team directly with your order number and details of the situation. Once we receive your message, our team will do their best to review your case and see how we can support you further.
Thank you again for taking the time to share your experience. Your input helps us improve, and we sincerely hope to have the chance to provide you with a smoother and more satisfying experience in the future.
Suits OK but BE AWARE! Customer Service is awful!
If Customer Service wasn't so very bad, I probably would have given at least three stars. The swimsuits are nice for the money. But you better be careful ordering your size because if you need to make a return you can forget about it. My package came with an item missing. I have been getting the runaround from their "customer service". They claim to be having issues with the logistics company but ask me to wait before they can handle it for me. All I want is a refund on the item that is missing or a replacement of the item. That's not happening obviously. I have been writing back-and-forth for over a month with no joy.
Last email they asked me to do the legwork on the original package to find out if I received it. Yes I received it!! I don't know how many times I can say that an item was missing from that package!! So very frustrating, so I finally gave up and will just have to eat the $24 that I spent on the cover-up that was missing. I have always bought Lablanca bathing suits in the past.And will continue to. They are expensive for a good reason.
4 September 2025
Unprompted review
Reply from Walkonbeach
Dear Karin, thank you for taking the time to share your feedback about your recent experience with us.
We sincerely appreciate your kind words about the quality and value of our swimsuits, but we are deeply sorry to hear about the significant frustrations you encountered with our customer service and the missing item from your order.
Please accept our heartfelt apologies for the unacceptable delay and runaround you experienced while trying to resolve this issue. We completely understand your frustration with the repeated requests for confirmation and the lack of a timely solution. This is not the level of service we aim to provide, and we take your concerns very seriously.
We are currently reviewing our customer service protocols and logistics partnerships to identify where these breakdowns occurred and how we can prevent similar issues in the future. Your feedback is invaluable in helping us improve these processes.
We would still like to make this right for you. If you're willing, please contact our dedicated support team at service@walkonbeach.com with your order number, and we will ensure your case receives immediate personal attention.
We truly value your business and are committed to ensuring your experience is properly addressed. Thank you again for bringing this to our attention.
I bought 2 bathing suits from this…
I bought 2 bathing suits from this company & paid for expedited shipping. One came within the timeframe, but was the wrong bathing suit. I contacted the company and they said to just keep the bathing suit and they would refund me a partial amount....I said fine...assuming they would send me the correct one. It never came. I contacted them again and they said to give the refund back and they'll send the correct one. I figured the refund was due to the inconvenience, but nope. My 2nd bathing suit was the correct bathing suit, but didn't come within the expedited shipping timeframe...never gave me any money back for that. I argued and argued and assumed I was just speaking to a bot at some point as I was getting redundant emails...finally just gave up, but I would never order another suit from this company!!
26 June 2025
Unprompted review
Reply from Walkonbeach
Dear Melanie Polyanchek, thank you for taking the time to share your experience with us.
We sincerely apologize for the significant frustration and disappointment caused by the issues with your recent order, including the shipping mix-up, delayed delivery, and the unsatisfactory resolution process.
We deeply regret that the service you received fell far short of your expectations and our standards. Please know that your feedback is being taken very seriously, and we are actively reviewing our internal procedures—from order fulfillment to customer communication—to identify key areas for improvement and prevent such situations from occurring again.
We are committed to learning from this experience to optimize our operations and provide a more reliable and seamless shopping experience for our customers.
If you would like to discuss this matter further, please do not hesitate to reach out to us directly at service@walkonbeach.com. Your concerns are important to us, and we are here to listen. Thank you for giving us the opportunity to address this.
STAY AWAY from this company
Want to report again this is a company to avoid. Website says easy returns. They make it miserable to return an item and say it could be 15-30 days before you get an approved refund. They kept offering a lower price to keep an item I didn't want. So annoying. Shops that sell on line need to understand the need for returns. STAY AWAY
26 August 2025
Unprompted review
Reply from Walkonbeach
Dear Sheila,
Thank you for sharing your feedback, and please accept our sincerest apologies for the frustrating and unsatisfactory return experience you have had. We are very sorry that our process fell short of the "easy returns" we aim to provide and for the pressure you felt to keep an unwanted item.
We understand that a clear and efficient return policy is essential for online shopping. While our policy does state that refunds are processed within 15-30 business days after we receive the item, we acknowledge that our communication and handling of your request made the process feel difficult and prolonged. This is not the experience we want for our customers.
We are actively reviewing our internal procedures and staff training to ensure returns are handled with more empathy and efficiency. Your feedback is critical in helping us improve.
If you are still awaiting a resolution, please email us directly at service@walkonbeach.com with your order number. We will personally oversee your case to ensure it is resolved promptly.
Thank you for giving us the opportunity to address your concerns.
DO NOT USE this company
DO NOT USE this company if you expect that you might want to return an item. I ordered 2 skorts in size S and 2 in size XS as I was not sure which size I needed. I intended to return the wrong size but the company makes it as difficult as possible to accept returns. After 4 weeks of arguing for a return code, the items were received by the company 3 weeks ago, and I have not had a refund and have given up hope of getting one. I want to report them to an ombudsman/consumer service as they need to prevented from continuing their online sales.
The reply posted is typical of all of their emails. I think it is a computer bot with a ready written response that they send again and again but no actual action is taken. A meaningful response and refund is awaited.
26 August 2025
Unprompted review
Reply from Walkonbeach
Dear RO,
Thank you for bringing this to our attention, and please accept our sincerest apologies for the deeply frustrating experience you have had with your return. This is certainly not the standard we wish to provide our customers.
We are very concerned to hear about the difficulties you faced in obtaining a return code and the subsequent delay in your refund. To help us investigate this matter immediately, could you please forward your order details and any previous correspondence to service@walkonbeach.com. Our customer service team will prioritize your case to resolve it urgently.
For future reference, to ensure a smooth process, all returns must be initiated through our website within 30 days of delivery. We kindly remind customers not to ship items to any return address printed on the package bag, as this is not our official address.
We truly value your feedback, as it helps us improve our service. We hope for the opportunity to make this right and restore your faith in our company.
Beautiful suit.!!! Need better communication.
The swimsuit arrived yesterday. I’m really impressed with the fabric and workmanship. And I’m a seamstress! The fit is perfect. I’m 5’6, 127 lbs. 72years old. I ordered a tankini with boy shorts in a Medium. The built in bra is the best fit I’ve encountered with one. My only complaint has been with the payment and ordering processing. I felt that I had to stay on top of it. The communication isn’t the best. It took about 10 days to receive it, which was good. I f I hadn’t asked for better communication I don’t know if I would have received it that soon.
18 August 2025
Unprompted review
Reply from Walkonbeach
Dear Sue, thank you for taking the time to share your detailed feedback.
We are absolutely delighted to hear that you love your tankini! As a seamstress, your praise for our fabric quality, workmanship, and fit means the world to us. It’s especially rewarding to know that the built-in bra provided the support and comfort you deserve. We design our swimwear with careful attention to detail to flatter and fit a variety of body types and ages, and we’re thrilled it met your expectations.
At the same time, we sincerely apologize for the frustrations you experienced with our ordering and communication process. Providing a smooth, transparent shopping journey is very important to us, and we regret that we fell short in keeping you adequately informed. We are actively reviewing our internal procedures to ensure clearer, more proactive updates for all customers moving forward.
Your trust and satisfaction are our top priorities. We would be honored to welcome you back and provide you with the seamless experience you deserve.
I bought 2 swimsuits and paid express…
I bought 2 swimsuits and paid express for 3-7 day delivery. Received the swimsuits 4 days late and could not try them on before my trip. Didn’t bother to ask for my express delivery return. When I finally tried them on the bottoms fit great but, the tops were too small. After reading the reviews on returns I decided better to keep the swimsuits at the very least I have something better than not getting nothing and getting headaches from returns. I honestly think the tops should be a size larger. They would have been beautiful if they had fit!
14 August 2025
Unprompted review
Reply from Walkonbeach
Dear Luckokodo, thank you for sharing your feedback with us.
We sincerely apologize for the delay in your express delivery and that the swimsuit tops did not fit as expected. We understand how frustrating this must have been, especially before your trip.
At WalkOnBeach, we strive to provide high-quality swimwear and a seamless shopping experience, and we regret that we fell short this time. Your comments about the sizing are incredibly valuable, and we’ll share them with our team to help improve future designs.
While we’re glad the bottoms worked well for you, we’re sorry the tops didn’t meet your expectations. If you ever reconsider, our return/exchange process is designed to be hassle-free, and we’d be happy to assist you.
We truly appreciate your patience and kindness in keeping the swimsuits despite the issues. Your satisfaction means everything to us, and we hope to have the opportunity to serve you better in the future.
For issues concerning orders and purchase, please contact: service@walkonbeach.com
Company based in USA ~ poor returns policy
I bought 4 swimsuits from this company for choice as it’s difficulty to try on swimwear in small cubicles.One I knew couldn’t be returned as it was the end of the sale on that item. The website looked bona fide, the swimwear looked modern, attractive and good quality. I checked the email was from UK. It was, so I ordered, believing I was buying from a UK company.
The costumes arrived quite quickly, I doubt they were sent from America, They were all too small, in spite of my having measured. There were no instructions on returning the packages, so I had to email them. Their response was that they would TRY to help me return the items. Warning bells. I could parcel up the cosies and find a courier who offered a tracking service to the USA!! However that would all be at my own expense. Heaven knows how much that would cost. Another suggestion was that they would refund me 30% of the value of the goods and I could keep them all! Madness! What use is a pile of swimsuits that don’t fit?
I should have been more rigorous in examining this company’s credentials, but I feel I’ve been cheated, scammed in fact. Don’t buy from this company if there’s a possibility that you might want to return something.
12 August 2025
Unprompted review
Reply from Walkonbeach
Dear Rosemary Harris,
We sincerely appreciate you taking the time to share your experience, and we want to personally apologize for the frustration and inconvenience you've encountered with your order and our return process. This is certainly not the level of service we aim to provide, and we completely understand your disappointment.
At WalkOnBeach, we take all customer feedback seriously, and we want to assure you that we are actively reviewing our international return policies to improve clarity and customer experience. We understand how important it is for swimwear to fit properly, and we regret that we fell short in making the return process straightforward for you.
While we do operate primarily from the U.S., we recognize that we need to be more transparent about shipping and return procedures for our international customers. Your feedback is invaluable in helping us make these necessary improvements.
We would like the opportunity to make this right for you. Please contact our customer service team directly at service@walkonbeach.com with your order details, and we will personally oversee a resolution to your satisfaction.
Thank you again for bringing these concerns to our attention. We value every customer's experience and are committed to doing better.
This company is a fraud
This company is a fraud. Do not make purchases from this company. I have tried to get a refund for bathing suits I bought and that did not fit. I returned them unused within the return time frame. First they didn't want to accept a return; next they tried to negotiate a return price (ignoring the website guarantee for a full refund); next they finally agreed to accept the return and said a refund would appear on my form of payment within 15 days. It is now past 30 days and, no surprise, no refund. I am pestering them again to get my money back. Do not buy from this business.
14 July 2025
Unprompted review
Reply from Walkonbeach
Dear AFox,
We sincerely apologize for the frustration and inconvenience you’ve experienced with your return and refund process. This is not the level of service we aim to provide, and we truly regret that your experience fell short of your expectations.
At WalkOnBeach, we stand by our policies and guarantees, and we are committed to making this right for you. Our team is already looking into your case to resolve the refund delay as quickly as possible.
To ensure we address this promptly, please contact us directly at service@walkonbeach.com with your order details, and we will personally oversee the resolution.
We appreciate your patience and the opportunity to correct this situation. Your feedback is invaluable in helping us improve our processes and customer service.
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