I have been a customer at Wakefields for many years. I’ve purchased a selection of jewellery over the years, also my husband had a necklace and matching earrings made for me at Wakefields for a spec... See more
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Review summary
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Reviews shaping this summary
Melanie had suggested a solution prior to Christmas. When I took the watch in Ben was extremely helpful and I left the watch. He called me later that day to confirm time scale and costs. He then call... See more
Company replied
From the moment the door was opened for me, I couldn’t have felt more welcome! Willie (as a fellow Scot) and I chatted about our ‘home’. He checked and found that Lucy was free to help me. Without any... See more
Company replied
My wife and I had a wonderful experience whilst purchasing a ring for my wife. Emma and Willie were lovely and made us feel very special. We absolutely love the ring and that day will stay with us for... See more
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Company details
Written by the company
Wakefields Jewellers is a leading independent luxury jeweller and fourth-generation family business in Horsham, West Sussex, renowned for exquisite craftsmanship, refined design, and exceptional levels of customer service. With a longstanding history in Sussex since 1911, we specialise in fine jewellery, bespoke design, bridal jewellery and luxury watches. Our fine jewellery collections showcase timeless elegance and enduring quality, featuring carefully selected diamonds, precious gemstones, and beautifully crafted gold and platinum pieces. Each design reflects our commitment to excellence, sophistication, and lasting value. Through our bespoke jewellery design service, clients are invited to create truly one-of-a-kind pieces. From initial concept to finished masterpiece, our experienced gemologists and master goldsmiths work within our in-house jewellery workshop to bring meaningful ideas to life, ensuring every bespoke piece is as unique as the story behind it. Wakefields Jewellers is also a trusted destination for bridal jewellery, including engagement rings and wedding rings, expertly crafted to mark life’s most important moments. Whether selecting a classic diamond engagement ring or designing a custom bridal set, we offer guidance, expertise, and uncompromising quality at every stage. Our offering is completed by an extensive selection of luxury watches, supported by our professional on-site watch workshop and Rolex authorised service centre. From routine servicing and repairs to specialist care, each timepiece is handled with precision, discretion, and technical excellence. Proudly serving Horsham and the wider Sussex area, Wakefields Jewellers is known for its integrity, attention to detail, and exceptional customer experience. We are dedicated delivering fine jewellery and luxury watches collections, alongside an impressive range of in-house workshop services, defined by trust, craftsmanship, and timeless design.
Contact info
11 West Street, RH12 1PF, Horsham, United Kingdom
- 01403 264001
- info@wakefieldsjewellers.co.uk
- www.wakefieldsjewellers.co.uk
4.7
Excellent
46 reviews
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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It is always a pleasure to visit…Wakefields
It is always a pleasure to visit Wakefields. The staff are very welcoming and also courteous, knowledgeable and pleasant.
27 May 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Linda, thank you for taking the time to leave such a lovely review. We're so pleased to hear that you've had such a positive experience with us. Your wonderful comments about our team are greatly appreciated, and we're delighted that their welcoming, knowledgeable, and friendly service has made your visits so enjoyable. We truly appreciate your support and look forward to welcoming you back in store again soon!
The service is very personal
The service is very personal. I am greeted at the door, offered refreshment and served with a smile. The staff are extremely professional and the customer service is exceptional. Nothing is too much trouble.
26 May 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Lisa, thank you so much for your wonderful review, we are delighted to hear that you enjoyed your experience with us. We truly appreciate your support and look forward to welcoming you back in store again soon!
Me and my partner had the best time at…
Me and my partner had the best time at wakefields, Emma Gant was the lady who helped us find our dream rings. She made it such a beautiful & fun experience. You also get complimentary drinks which is always lovely.
Also would like to give a mention to Willie he also gave us such a lovely welcome. If you’re ever considering a Jewellers for an experience we would suggest wakefields.
16 May 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Alison, thank you for taking the time to leave such a kind review. We’re absolutely delighted to hear that you and your partner had such a special experience with us whilst choosing your dream rings. Emma will be so pleased to hear your lovely words, and we’ll also be sure to pass on your kind mention to Willie. Thank you again for your recommendation and support. We wish you both every happiness and look forward to welcoming you both back in store again soon!
Staff are always efficient and…
Staff are always efficient and pleasant. Excellent service. Would definitely recommend.
15 May 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Ruth, thank you so much for your lovely review. We are so pleased to hear that you were happy with the service and thank you for your recommendation. We look forward to seeing you again in store soon!
Excellent professional service would…
Excellent professional service would 100% use again and recommend to others. In fact already done so.
2 May 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Ian, thank you so much for such a lovely review and recommendation. We’re delighted to hear you were happy with the service, we truly appreciate your support and look forward to welcoming you back in store again soon!
First visit to Wakefields
This was my first visit to Wakefields and I was impressed with the friendly and professional welcome and service. Emma was very generous with her time, as we were seeking advice on several matters, Rolex servicing, watch battery replacements and insurance valuations. We also took some time to discuss current Rolex models. All together a worthwhile visit.
24 April 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Sue, thank you so much for your kind review. We’re delighted to hear that your first visit to Wakefields was such a positive experience. Emma will be especially pleased to hear your feedback, and we’ll be sure to pass on your kind words. We look forward to welcoming you back in store again soon!
Quality Jeweller Wakefields
Wakefields Jewellers is the only Jeweller I trust. The service is professional. The quality of the staff and their knowledge, combined with their training is first class. They have an extremely smart jewellery shop in Horsham.
Trusting jewellers is so important. Any visit to a jeweller matters. Having the best advice and service is vital. Wakefields provides this.
21 April 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Pamela, thank you so much for taking the time to leave such a lovely review. We’re truly delighted to hear that you had such a positive experience with our team in store. Your kind words mean a great deal to us, and we’re so pleased that our service and expertise made a difference. We really appreciate your feedback and look forward to welcoming you back again soon!
Not a positive experience
I took a gold necklace to Wakefield’s for a small repair (replacement clasp). At first I thought their service was excellent as they welcomed me in and offered me a cup of coffee whilst they examined my necklace. I was advised that the repair would cost in the region of £40 which I accepted and asked them to proceed. I left the necklace with them and a week later received a call from a different salesperson saying that the cost was £130 and that the other assistant shouldn’t have quoted me £40.
I went to collect the necklace the following day and enquired whether I could sell the old clasp back to them to offset the cost and if so what was it worth. I was quoted (by yet another assistant) that he estimated it to be worth about £40, which seemed reasonable. He then disappeared behind the scenes to weigh the gold and came back with £15 in cash. That in itself felt grubby.
I don’t know much about the value of gold but both initial valuations were significantly under, and whilst I reluctantly accepted both, I came away wondering whether their staff were either massively incompetent or I’d been well and truly ripped off by this smarmy salesperson. It was not a good experience and I won’t be going there again.
25 February 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Karen, thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet the high standards we strive to provide at Wakefields Jewellers.
Our customer feedback is very important to us and a member of our management team will be in touch with you shortly to learn more about your visit in store. We truly appreciate you bringing this to our attention, as it allows us to review and improve our service.
Kind regards, Wakefields Jewellers
Choosing our wedding bands
Choosing our wedding bands turned out to be the most amazing experience, far beyond anything we expected. We walked in not really thinking we would find “the one,” but we were completely blown away by the selection and the quality of the pieces. Everything felt special, unique, and beautifully crafted.
Becky made the whole experience unforgettable. She was incredibly professional, attentive, and genuinely invested in helping us find something perfect. From the moment we arrived, she made us feel welcome and relaxed, offering us champagne and taking the time to ask about our wedding, which made everything feel so personal and meaningful.
Her warmth, knowledge, and attention to detail were exceptional. She went above and beyond in every way, and it truly felt like she cared about our story and our choices. Thanks to Becky, what could have been a simple shopping trip became a really memorable part of our wedding journey.
We couldn’t be happier with our rings or the experience. I’ve already recommended Wakefields, and especially Becky to all my friends. I’ll definitely be making Wakefields my jeweller for future purchases, and I truly hope to work with Becky again. Highly recommend!
21 March 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Chloe, thank you so much for leaving such a kind review. We’re absolutely delighted to hear that choosing your wedding bands with us was such a special and memorable experience. It means the world to know that our collection and craftsmanship made such an impression, and that Becky was able to create a warm and personal experience for you. We’ll be sure to pass on your lovely words to her, she’ll be so happy to hear how much her support and care meant during such an important moment in your wedding journey. We look forward to welcoming you back in store again soon for many more special occasions
good customer service and result
23 March 2026
Unprompted review
Reply from Wakefields Jewellers
Hi there, thank you so much for your lovely review. We’re so pleased to hear that you had such a positive time in store. We truly appreciate your support and look forward to welcoming you back in store again soon!
Friendly and welcoming team
Friendly and welcoming team and I like the personal touch of the bar too!
7 March 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Jane, thank you so much for your kind review. We’re delighted to hear that you had such a positive time in store and that you enjoyed the personal touch of the bar, we are so pleased to hear it added to your experience. We truly appreciate your support and look forward to welcoming you back in store again soon!
Such a pleasure to visit this shop
Such a pleasure to visit this shop . The staff are always smiling and welcoming and happy to help out from as little as a watch battery fitting to helping you out with a purchase
13 March 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Jeannie, thank you for leaving such a lovely review. We’re so pleased to hear that you had such a positive experience in store. We truly appreciate your support and look forward to welcoming you back in store again!
As a family
As a family, we have bought all our jewellery from Wakefilds for many years. Your jewellery is first class, but your real talent is your staff. They are all so welcoming and friendly. We have bought our last two items with Becky (including my dream Rolex). Becky was so nice and made us feel so welcome. Thank you, Wakefields. I can't wait to come back for my next purchase. PS the bubbles are also very nice!!!!!!!.
17 March 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Kevin, thank you for your kind review. We’re delighted to hear that you’ve had such positive experiences with us over the years as a family. Becky will be so pleased to know she made your visits feel so welcoming and special, and especially that she could be part of helping you find your dream Rolex. We’re also very glad to hear you enjoyed the bubbles, and we look forward to welcoming you back in store again soon!
Excellent service from Joe on the…
Excellent service from Joe on the welcoming into your store and for Ben who looked after us in store and looked after us very well sourced a watch strap for a Rolex which had to be ordered and very pleased for the outcome thank you
7 March 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Gary, thank you for your kind review. We’re delighted to hear that you had such a positive experience with us. Joe will be so pleased to know his warm welcome made a great first impression, and Ben will equally be happy to hear he was able to look after you so well and source the perfect watch strap for your Rolex. We look forward to welcoming you ack in store again soon!
From start to finish the staff were…
From start to finish the staff were friendly, welcoming and the service was second to none. I felt like they were looking after me and trying to make it the best experience possible. Can’t recommend Wakefield’s highly enough..
10 March 2026
Unprompted review
Reply from Wakefields Jewellers
Hi there, thank you for taking the time to leave such a wonderful review. We’re so pleased to hear that you felt well looked after and that our team helped make the experience a special one from start to finish. Your recommendation means a lot to us, and we look forward to welcoming you back in store again soon!
Continued happy customer
Been a happy customer of Wakefields for years and always return for the warm welcome and excellent service. All staff members are happy and a credit to the business, I would recommend Wakefields to anyone looking for an honest and reliable jeweller.
27 February 2026
Unprompted review
Reply from Wakefields Jewellers
Hi there, thank you for your kind review. We’re so pleased to hear that you’ve continued to have such a positive experience in store, it truly means a great deal to us and that you choose to return. Thank you for recommending us and we look forward to welcoming you back in store again soon!
Great client care and super selection
Thank you so much for the kindness shown yesterday when we popped in to buy a gift for Abie’s 18 birthday we wanted the experience to be special and it was and she is delighted with her present lovely necklace
26 February 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Tracy, thank you for taking the time to leave such a lovely review. We’re absolutely delighted to hear that you and Abie had such a positive experience in store this weekend. Thank you so much for your lovely message, it truly means a lot to our team. We hope Abie had the most wonderful 18th birthday and we look forward to welcoming you back in store again soon!
Unhurried friendly service seldom seen…
Unhurried friendly service seldom seen these days.
23 February 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Wayne, thank you for your kind words. We’re so glad you had such a positive and welcoming experience with us. We look forward to welcoming you back again soon!
Fantastic and personal service.
From the moment the door was opened for me, I couldn’t have felt more welcome! Willie (as a fellow Scot) and I chatted about our ‘home’. He checked and found that Lucy was free to help me. Without any idea of my budget for my engagement ring, Lucy could not have been more friendly and helpful, picking out a variety of rings for me to try. There was no rush or hard sell, just kindness and good advice. The whole experience was truly amazing! I came back with my partner the next day to pay for my chosen ring, and again we couldn’t have been made to feel more welcome with a glass of bubbly each, and Lucy and Becky helping us. Cannot recommend enough..
16 February 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Dawn, thank you for taking the time to leave such a lovely review. We are truly delighted to hear that your experience with us felt so warm and welcoming from the very beginning. It’s wonderful to know that Willie made you feel at home, and that Lucy was able to guide you through selecting your engagement ring with care and expertise. We will be sure to pass on your very kind words to Lucy and Becky. Thank you for placing your trust in us at such a meaningful time. We wish you every happiness and look forward to welcoming you back into store again soon.
Watch repair
Melanie had suggested a solution prior to Christmas. When I took the watch in Ben was extremely helpful and I left the watch. He called me later that day to confirm time scale and costs. He then called me later in the week to explain the outcome and I was able to pick the watch up the following day.
The fact that the reception area has a purpose built bar facility for hot and cold beverages makes it unique in my shopping experience. All members of staff are welcoming and the soft security makes you feel very comfortable. All the staff are highly knowledgeable and enjoy what they do..
13 February 2026
Unprompted review
Reply from Wakefields Jewellers
Hi there, thank you so much for your thoughtful review. We are truly delighted to hear that your experience with us felt so comfortable and welcoming. It is wonderful to know that Melanie’s initial guidance was helpful, and that Ben was able to assist you so thoroughly. We will be sure to pass on your kind words to them both, they will be so pleased to hear them. We sincerely appreciate your support and look forward to welcoming you back in store again soon.
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