I have rented few times with Citygate West London and its always been a great experience, their cars are clean nice and very convinient. All the staff was amazing and Taylor was happy to help me with... See more
Company replied
Location
Switch locationCapital Interchange Way, TW8 0EX London, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely top class. Thanks so much to Taylor for check in and out. Superb service. Different experience to renting from the car hire companies. The California was a dream to drive. Thanks so much 👍... See more
Company replied
I rented a Skoda Kodiaq for our holiday to Devon and Cornwall. From booking through to return of the car everything went really well. Both David and Taylor did all they could to make the whole process... See more
Company replied
Exceptional service. The price was super competitive, the staff were extremely friendly and helpful, the car was upgraded, the return was easy and efficient. I’ve used so many car hire places in... See more
Company replied
Company details
Written by the company
We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.
Contact info
Capital Interchange Way, TW8 0EX, London, England, United Kingdom
5.0
Excellent
485 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
YET another fabulous Citygate West…
YET another fabulous Citygate West London experience: great estate to pick up our son and all his stuff from university.
Mike always does us proud!
31 May 2025
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
Excellent speedy service for both…
Excellent speedy service for both collection and return - Michael was very courteous and efficient
23 May 2025
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
Perfect
Perfect! Michael greeted me with a smile. A speedy run through paperwork and off to the actual car I booked.
Car was clean, no damages, no scratches. Return was also super quick. Thank you.
21 May 2025
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
Excellent service
15 May 2025
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
London's best rental!!!
First time user. Brilliant service and much better cars and prices than anyone else.
Looking forward to book again.
12 May 2025
Unprompted review
Reply from VWFS Rent-a-Car - West London
We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!
Mike was amazing quick straight forward…
Mike was amazing quick straight forward handover amazing car clean amazing all rounf for a quick better than SIXT ETC!
7 May 2025
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
Best rental period for us
Best rental period for us. Better than usual rental firms. Like the attitude. Thank you for everything. Definitely will try again for my next rental.
2 May 2025
Unprompted review
Reply from VWFS Rent-a-Car - West London
We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!
Excellent .Customer service was…
Excellent .Customer service was excellent..Highly recommended..
2 May 2025
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
Excellent
Excellent - ideal to be able to choose the model of car you want to hire. Friendly, helpful service at collection and drop-off
31 March 2025
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
A positive contribution to a great holiday
Pick up and drop off were relaxed and efficient. Michael was with us every step of the way. He made sure we had our phone connected before we took off, shared a little local knowledge, couldn’t have been more helpful. The Skoda Kodiac was the perfect choice for touring, with 3 kids. Plenty of seating and luggage space. A rare combination.
Many thanks
25 April 2025
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
It's exactly as they advertise
It's exactly as they advertise. You pay only what it's asked for from the beginning. No hidden fees.
17 April 2025
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
One of the easiest and most pleasant…
One of the easiest and most pleasant car hire experience I've had. Super friendly staff and everything worked as it should. I'd recommend... as long as you want a car from the VW family ;)
22 April 2025
Unprompted review
Reply from VWFS Rent-a-Car - West London
We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!
Great service and value
Excellent value and a friendly and straightforward pick up and return service. Operating from a large modern dealership rather than a rental desk is a huge advantage. I’ve used VWFS for a couple of years now and never had the slightest problem, happy to recommend.
22 April 2025
Unprompted review
Reply from VWFS Rent-a-Car - West London
We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!
Really good people!
Great modern cars, great prices, but TBF compared to a rental business, they are so much better as people to deal with. Really outstanding team led by Michael!
22 April 2025
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
Easy hire
Easy collection and return with Mike being very friendly and helpful. Rented the California Ocean for a few days, and the briefing from Mike on how things worked was excellent. I did find a few designs flaws with the vehicle and VW should do a better job with their designs.
17 April 2025
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
I recently rented a car and had the…
I recently rented a car and had the pleasure of dealing with Michael. He was incredibly kind and provided excellent service throughout the entire process. From the moment I arrived, he made sure everything was smooth and hassle-free. His friendly demeanor and willingness to help made the experience enjoyable.
7 April 2025
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
Fantastic service
Fantastic service. Great welcome and precisely whats described in the advert. Clean car and smooth transition.
24 March 2025
Unprompted review
Reply from VWFS Rent-a-Car - West London
We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!
Reply from VWFS Rent-a-Car - West London
We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!
Excellent service
Excellent service, friendly and professional. No hidden fees and good vehicle.
19 February 2025
Unprompted review
Reply from VWFS Rent-a-Car - West London
We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!
Easy rental process
Great car, easy rental service. Smooth process.
Dave is just an amazing staff. 5 stars well deserved.
14 February 2025
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.