VWFS Rent-a-Car - West London Reviews 

Excellent service, excellent value for money.. Dave is super friendly and made the process of hiring the car very straight forward..

Rented a VW Passat Estate, brand new and good price too. Dave is exceptional at customer service, he so friendly and makes sure of the detail, so that it's all ready for when you arrive for pick-up no fuss.

I have used VWFS several times. They are really fast, very efficient, incredibly friendly with excellent service. After many years using Europcar and being constantly frustrated by lack of customer focus, pressure to upgrade/upsell it is very refreshing and I will never go back!

Great service, great car, very fair price. I would recommend this and I certainly will use them again.

I rented a California Ocean for a weekend camping trip with my wife and son, I have to say the service I received from David Reed from West London was top notch, he couldn't have done more to make me and my family feel looked after. I would recommend David and the California Ocean to anyone thinking bout a camping trip.
Thank you David and Citygate!

Very good, very easy, very pleasant

As always, the service and the car were excellent. Highly recommended.

After looking around at options for a 2-week camper van trip across Europe, I spoke briefly with Dave to learn more about their California offering, and subsequently booked. Dave was brilliant to deal with throughout, from organising and handing over the vehicle, being really clear about what was covered (which was everything we needed for the trip), whilst also being really accommodating with pick-up and drop-off times to fit within a busy schedule. The van was as described, and perfect for the occasion. I'd happily recommend Dave and the team, excellent service and extremely simple too!

Another great hire experience. Spoke/emailed with Dave at West London branch who answered questions on hiring the Multivan for our Lakes vacation. Always polite and knowledgeable. Booked online. Great website easy navigation. Added two drivers from the USA on the day of hire no problem. In fact one commented as we got underway: "that was the most enjoyable rental process I've ever been involved in!" Multivan was very impressive and served us well with luggage and then personnel when we got to our destination excursions. The hybrid EV capability really helped on those hilly Lake District roads. Charged very quickly overnight ready for the next adventure. The tracked seat system also helped when one of our party broke her ankle hiking - Turning a portion of the configuration to "conference" style so that we could elevate her leg. Dave was there to sign off at the end with his cheery personality. Can't thank him enough for a great hire. This is the second time I've hired through VWFS - from Slough and now West London - and I certainly recommend them. Good prices for a lot of car/van and customer service. Thanks Dave (and Michael). See you soon

Really smooth and easy booking and hiring process, from a centrally-located dealer. Staff were very friendly. Great service all around.

VWFS are the best rental place I know and I've looked around ALOT, I often need to drive up-north a good 5 hour trip each way. I always get a good deal, everyone is friendly and helpful and the cars are just super, comfy, reliable.

Really great service. Staff were friendly and helpful. The car was excellent, very good quality and very clean. Would definitely recommend hiring from VWFS.

I am running out of 5 Stars to be given to VWFS West London and Amazing Dave in particular for his outstanding service and surprises!!! 6-Stars, 7-Stars, 8-Stars or more mate! Thank you again!

Amazing service as always. David provided an upgrade to our requested vehicle and the Cupra was a joy to drive. Have rented a number of vehicles over the last few years and each time it just gets better. Will continue to be my choice of rental agency going forward as we need a vehicle.

David was absolutely brilliant will defo be renting from there again

Really easy to organise, very efficient pickup and return with minimal paperwork. Great value. Would highly recommend.

I will keep going back as David never ceases to go the extra mile! Until I found VWFS, car rental was never straight forward and I was always expecting a hidden charge or some other under hand - corporate - approach!
Big thanks to Dave and the team for making it easy, great value and honest!
Seey you soon.

I wish all van rentals were as good as VVFS. David was really helpful and flexible with the rental timings and didn’t worry too much about how much charge the van had at the end of the rental period. I rented the ID Buzz Cargo for the Easter weekend - and liked it so much, I’m definitely getting one!

Good experience, convenient, almost new car provided, minor upgrade due to fleet available. Recommended.