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1.9
41 reviews
Replied to 43% of negative reviews
Typically replies within 2 weeks
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I should have watched the reviews first.
3 deposits made
But it is already clear that I will not be play here anymore.
So much dead spins .
120 euros and really boring.
Also the bonus that is good but this is not for me.
Conclusion
Pay a lot and get nothing
anything lower than one star. the most useless and fake betting app and site. I have sent more and more documents to verify but keeps getting rejected. every required document I have sent with clear picture. it still gets rejected.
I deposited 150€ but it's all gone because I can't even with draw my own deposit talk more of my wins. I had to play a bet to loose it all on purpose. if your seeing the review please stay away from this people. the will eat your money. nonsense piece of shits
Reply from Vulkanspiele
Thank you for sharing your feedback.
Please note that account verification is a standard security procedure required to confirm the ownership of the account and the payment methods used. To complete the verification process, it is necessary to provide the requested documents in accordance with the requirements specified in the verification request.
If the submitted documents do not fully meet these requirements (for example, image quality or visibility of details), they may be rejected.
Please review the email with the verification request and provide the documents that meet the listed requirements so the verification process can be completed.
This casino is not LEGITIMATE.
They will do everything they can to discourage you during the KYC process. They will refuse everything, even when everything is perfectly legit/what they ask for. They simply want you to give up and, at the same time, forfeit your winnings. They asked for proof of deposits that was completely impossible for Interac. They wanted to see my name, date, time, etc., but Interac is just a transfer method integrated with the bank, so there's no way to provide what they were asking for. JOKE ON THEM, I transferred the money using the baccarat method LOL. THIS IS A BAD CASINO! AVOID THEM!!!
Reply from Vulkanspiele
Hello!
We can see that, in order to complete the verification process, you still need to provide an image showing yourself holding your identity document, along with a sheet of paper displaying the email address used to register the account and the current date.
Once this is provided, your account will be verified and the payout of your winnings will be resumed.
Have a nice day!
I had to spend multiple hours over multiple days trying to get verified, gave them everything they asked for multiple times but it was never enough....eventually get verified and about 1 month later I am going through the same thing again! It still shows my account as being verified but apparently it isn't anymore....total scam, they are just constantly trying to delay any withdrawal...even though it is only around €25 this time!
Reply from Vulkanspiele
Good afternoon,
We can see that a verification process was initiated for your account. As the document image you previously provided was of insufficient quality, we had to request it again. At this point, your account has already been successfully verified, and the payout will be processed shortly. Please allow some time for this to be completed.
Thank you for understanding and wishing you a great day!
Big fat scam, they tell u alot of things and nothing is granted - 0 stars
Reply from Vulkanspiele
Thank you for sharing your thoughts.
We’d be happy to look into this, but your review doesn’t include enough details.
Please contact our support team so we can help.
It’s bad until you want to withdraw your money, then it’s horrible…
I love the sports bettings things here, good odds and the payment is fast
The site is a scam. Everything works until you want to withdraw your money. They asked me to verify identity and after I provied more than 30 photos of credit cards, e-wallet screenshots they still won't accept the documents and ofcourse withdrawals are suspended.
Don't even think about it to add your money here.
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