Vueling Reviews 10,029

I honestly don't know what else to do at this point.

More than a week ago, I flew with Vueling from Barcelona to Nice, and they lost my luggage. Since then, I've called multiple times, sent messages, and spent hours trying to get an update. Every time I contact them, I get the same answer: "We're still looking for your luggage."

No real information, no timeline, no accountability.

I spent hours at the airport filling out reports and dealing with the situation, and now I'm stuck waiting with no idea where my luggage is or when I'll get it back. It feels like once your bag is lost, nobody really cares anymore.

To make things worse, the flight itself was delayed, which caused me to miss my next flight and completely disrupted my travel plans.

Lost luggage, delayed flight, missed connection, poor communication, and customer service that keeps repeating the same thing without actually helping. This has been one of the most frustrating travel experiences I've ever had.

I would strongly think twice before flying with Vueling again.

I was extremely disappointed by the unprofessionalism of the check-in staff. When I was informed about the additional fee to store my cabin-sized bag in the overhead bin, the agent became unnecessarily rude. She actually raised her voice and aggressively rushed me to hand over my credit card, completely ignoring that I was already in the process of giving it to her. This is exceptionally poor customer service.
My flight was from Porto to Barcelona, flight number VY8479,30May2026,16:50

Disgusting experience. I was told my carry on was too big and despite fitting in the bag measuring unit I was told since I had to push it to go it I will need to check it in. No issue agreeing to that however the guy immediately charged me $147 USD (120 EUROS) for a checked bag!!! My flight ticket was less LOL.
Posted a picture on Trip Advisor. Are you freaking serious this is a rip off and a way to put travelers on the spot and charge them additional fees. First and last time using this airline. Be aware!

DISGRACEFUL service from Vueling at Barcelona Airport. We arrived over 3 hours early for our 19:00 flight to Agadir, only for the gate to not even appear on the departure screens until 45 minutes before departure. 45 MINUTES. For an international flight requiring full passport control checks for British passport holders.

My elderly mother was stopped at passport control — a mandatory process that Vueling and Barcelona Airport are fully aware takes significantly longer for non-EU passengers post-Brexit. This was completely outside our control. Four of us sprinted across the enormous airport and made it to the gate, with my mother just moments behind us.

When I politely asked the gate manager to wait just TWO minutes for my mother who was visibly on her way, I was flatly refused. The gate was slammed shut in our faces. No compassion, no common sense, no humanity.

We had photographic evidence of the screens showing no gate information at 18:00 — a full hour before departure. Vueling knew British passengers face extended border checks. They announced the gate criminally late and then had the audacity to close it without a second thought.

This airline left a family member stranded due to their own operational failures. Absolutely shameful. Avoid at all costs

I booked with Vueling for an upcharge of 38€ a "Space" seat.
In reality it was a "normal" seat. Excuse by the Crew was that aircraft had to be changed and not sufficient numbers of "Space" seats were available.
Can happen, no problem. But now Vueling customer service (ridicolous word for this airline) does not want to refund the 38€ they charged extra for "space" seat.
They claim they were not able to confirm the problem. UNBELIEVABLE!!! They only need to ask their crew as it was not me only, who complained, but all people in my row.

To all, who do read this information, don't use Vueling. This is no serious airline.

Based on the reply by Vueling below I contacted them again with same outcome.
They have no clue about their aircraft and seats. I hope they habe mir capable maintenance Stoff.
Anyhow I believe this decline of justified complaints is accepted within their business model.
Who cares about a lost customer?

Worst airline I have ever experienced and I am a frequent traveler. To avoid as much as possible!
Plane delayed / no explanation from staff / plane staff is not qualified and arrogant

THE nightmare!

LIE AND DENY.
Luggage did not make it from Barcelona to Almeria 2hrs away. Took 24hrs to locate, another 24hr to make it to Almeria, and another 24hrs to be delivered with no offer on day 2 to come pick it up just 30 minutes away. Less than bare minimum attitude at every point. I had to purchase underwear, a set of clothing and insulin. The website clearly says they reimburse. No one else.
I filed everything appropriately only for them to refuse, saying my insurance should pay. Insurance for flight cancellation, not luggage.
This is Great Benefit behavior. Deny Deny Deny and hope the client accepts a lie instead of persevering.
i was told by customer service at the airport as I got filed my PIR immediately that I could purchase because they would reimburse.

2 updates. I posted this on several platforms. Very fast response everywhere. But different responses. This one was tepid. Elsewhere they immediately decided to reimburse, even before getting the case number because I also posted photos of their lost baggage policy. Which only requires the right documents in a timely manner, all of which I provided. They were embarrassed but I wonder how many customers accept the denial based on a lie. Greed is ugly. Dishonesty, uglier.

Absurd experience! I left a bag onboard with all my documents and never had any news on that since weeks! They use the excuse that they have this automatized system that matches your object automatically after a claim, and don’t let you speak to anybody!! After filling the form and not receiving any response I tried to call every number, went to the customer service desk multiple times in the Barcelona airport, nothing! I am still waiting for them to report to the police the loss of my documents… I should have at least the right to know if they have or not my bag! (Not to mention that I realised I forgot it when I was still at the airport, but couldn’t do anything)

Big fat zero. They put all the toilets as engaged through out most of the flight as well.
Avoid at all costs if you want to feel human

I recently took a return flight to Barcelona with Vueling. As I am crew myself I took a few bags of sweets for the Vueling crew. They were so happy to receive such a small gift but nevertheless they all thanked me and made me feel very special. As I watched them all work you could clearly see they are all very professional and they very much enjoy their jobs with Vueling. This was lovely to see. I thanked them as I disembarked and again they all thanked me for the sweets.

I reserved tickets for my family of 4 with for a trip Orly to Bilbao. I arrived at the airport to find that they had changed me to a flight which left 3 hours earlier. I went to customer service and they said that I would need to pay 480 Euros to change our tickets. I double checked to see if they had sent me a notification of flight change. but there was none. They just changed our flights and then wanted another 480 Euros to book us on a new one. Taking the train instead.

Return flight from Gatwick to Florence. The plane, flightcrew and journey was fine. Modern planes etc, decent leg room. On time. The Gatwick experience was also OK; poor signage leading to baggage drop confusion but otherwise pretty efficient and helpful staff. The experence at Florence airport was awful. Vast queues, no automated baggage drop-off, no signage, passenger confusion, painfully slow service. Then when finally in departures the exit from the EU was slow and painful and then a crowded, confused and utterly unnecessary bus "journey" of about 100m to the plane. Really tough with children. A shame as the flights were decent and the flightcrew pleasant.

It's actually not worth even 1 star, they should implement a MINUS option.
Beside the delays, the flight is overbooked, you get notified only during the boarding. After that no support at all to get another option for the next flight, no instructions, nothing. Not even a voucher for food and drinks. No one is feeling responsible, employees are simply disappearing and not coming back, while all the passangers left at the airport are still waiting. I've never had such a bad experience with any airline before.
Never book your flight with thia airline, as it's quite likely that you don't leave the airport and you need to manage on your own to get a new flight with a different airline.

Absolutely terrible experience with Vueling. My suitcase was mishandled/lost, and for the past 72 hours I have been trying to get help from their customer service with almost no useful response at all.

I urgently needed my luggage delivered because it contained important personal items, but Vueling failed to handle the situation properly. The communication has been shockingly bad: no clear updates, no proper follow-ups, no call back from anyone responsible, and no real help from customer service. I have had to chase them repeatedly, only to be ignored or given confusing information.

What should have been a simple baggage delivery has turned into days of stress, inconvenience, and complete uncertainty. It is unacceptable for an airline to lose or delay someone’s luggage and then provide almost zero support when the passenger is asking for urgent help.

The customer service has been horrible, unhelpful, and disorganized. I still do not have my luggage, and I have completely lost trust in this airline. Based on this experience, I would not recommend Vueling to anyone.

Scandalous !!! Impossible to reach and get at least a solution to cancel a flight. There AI is not working and nobody pick up the phone. It's been at last a month that I am trying to get someone on the phone to help.

Very disappointing and unprofessional experience during boarding of flight VY3436 at Palma de Mallorca Airport on 24/05/26.

The boarding team leader behaved in an intimidating and disrespectful manner when questioning our cabin baggage, despite many other passengers boarding with visibly larger bags under the same conditions. The baggage policy was clearly applied inconsistently and arbitrarily.

When we calmly asked for clarification, the employee refused to identify herself, repeatedly stated she was “the boss”, and refused to call a supervisor. Most concerningly, she threatened that we might not be allowed to board if we continued asking questions, even though other staff members had already indicated our bags were acceptable.

The entire situation caused unnecessary stress, embarrassment and concern about being unfairly denied boarding. Passengers deserve respectful treatment, transparency and consistent enforcement of rules, none of which were demonstrated in this case.

I hope the company investigates this incident seriously and improves staff training and accountability.

2.5 + hour delayed flight from Barcelona to Malta on May 24th. airline staff never told us why the delay and gave no comments on expectations on or if the flight would leave. flight finally left and only explanation was from the pilot as we departed.

Terrible experience. First time I have ever bothered to leave a trust pilot review. Flew from Gatwick to Malaga, both legs were a horrendous experience. Please consider using another budget airline if you can

Very poor customer service experience with Vueling at the boarding gate.

My bag fit the sizer and I boarded normally. My partner’s bag did not fit immediately, but staff were rude, dismissive and did not even give us a chance to rearrange the bag and try again before charging us €60.

I understand baggage policies need to be enforced, but there is no excuse for staff being unkind and hostile to customers. The bag was also smaller than a normal backpack, which made the charge feel excessive.

It completely soured the start of our holiday and based on this experience I would not choose to fly with Vueling again.

Edit: their response makes no sense as other airlines do not trick you into paying €60. The bag fit under the seat in front so there was no “risk of safety” to anyone. The staff were rude and that was the problem. Not the bag policy which we were aware of. Ridiculous response.