VR Speed Factory Reviews 731

Terrible customer service.email support more like garbage chatbot support. Phone support Won’t answer after the run around game you end up with a prompt telling you to leave ur name and phone number that you will get a “call back”. Thieves not only do they say they keep 25% for reimbursement fee??? But it was actually 37% I payed 316$ and only received 196$ back. They claim free shipping but if you return the item back they deduct that from your return as well. Plus i had to payed 40$ to ship it back. Insane work

Affordable performance parts and upgrades... what more can you ask for? The customer service is great, the shipping is quick, packaging is amazing, and the quality of the parts is on top. I ordered a charge pipe for my F25 X3 with the N55 after the oem one exploded, and this upgrade was well worth it. Much easier to install, extremely high quality, affordable, and does feel a bit more responsive. I can't wait to see what my N55 can do when I get the downpipe from them.

just installed my vrsf catless downpipe on my bmw x3 and oh my God how aggressive this sounds its beautiful

The provided bolts for my charge pipe did not fit the thread, causing them to get stuck several times until they eventually broke. When I contacted customer service to request a return, they informed me that there was nothing they could do to return the item. I simply wanted a working product, but they denied my request. Very bad customer service and terrible product.

I’m still waiting for them to refund me my money to the original payment source they chose to give me a store credit when I wasn’t informed that’s what was going to happen I did everything correctly sent the items back in a timely manner when they originally approved the refund they only gave me partial and now I have to chance them down to get my money back this company is horrible

We placed an order at 4:45 on a Thursday, and we paid an additional $78.43 for Overnight Delivery.

We received a message on Friday confirming arrival for Monday.

When I contacted VRSF, they responded defensively. I recommended they add clearer shipping information to their order form, to increase transparency and help customers make informed decisions.

Sent the wrong exhaust and will not respond to repeated outreach.

Website was easy to navigate and the Item was deliverd on time. The item is a a christmas gift that my grandson asked for specifically.

Good part, fits well. I found the signature requirement on the delivery to be really annoying. Had to sit at home all day and wait for FedEx to arrive. Seems like more of a protection for their business at the cost of customer experience. Don’t wanna hear how it protects both parties because I really don’t care, it’s a downpipe not jewelry or a laptop.

Better price and quality than OEM part for BMW335i (charge pipe)
fast shipping no mistakes
Highly recommend!

product quality, aligned with the brand tradition
perfect fitting, make installation easy
good price, when you take in consideration that your buying a quality product

Shipped fast, easy to install, good product, no problems, and performs amazing.

I’ve been trying to get my downpipes warranty because the flex pipe is starting to come apart, I’ve sent them photos and videos of the leak, I try to call them for the past week and no response and I also left them a voicemail,

Horrible service

Very fast shippingin the best quality on the product 100%

bought a charge pipe and overnight shipping. it costed me 71 dollars and they never specified that i needed a signature. i need my part today and fed ex took it back because they said i needed a signature which also didn’t specify. i checked the website order, my email confirmation, and fed ex all before my package arrived and nothing was said about any type of signature. Now i paid 70 dollars for no reason and my product is coming late. i will never order from this company again and i suggest if u do never to buy their fast shipping its a straight scam. i contacted them and asked for a refund on the shipping and they told me no because they said they told me i needed a signature in my emails. i rechecked those emails 3 times and couldn’t find the spot where they told me “i needed a signature” i have photo proof and still tried to get a refund and still no response or anything back from the company. now im forced to not have a car for the weekend and have to wait until monday to get my product and then fix my car. SUPER UNPROFESSIONAL BY THEM AND SUGGEST NO ONE ORDERS HERE. As for me i’m already done with this company unless they wanna refund my 70 dollar shipping. If anyone wants proof feel free to message me on instagram at f32.colt and ill send u the proof of this lying company since i cant attach any images here.

Horrible customer service. Returned item for order that I canceled and they, by their own admission, shipped in error. Item was received and signed for by them. Cannot get my refund. Several voice mails and emails with zero response.

The order was shipped exactly when they said it would be, it arrived on time and went in as expected without modifications. Would definitely buy from VRSF again.

GOOD PRODUCT, EXCELENT DELIVERY