The products are great. They do what they intend to do. The protein is not filled with unnecessary ingredients. The processing of orders is quick and delivery is usually the same and that is using Aus... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve had an awesome experience with this company over many years! The delivery is always super-fast, compared to other companies. Their whey protein is hands-down the best-tasting I’ve tried, smooth,... See more
Company replied
Shipping and delivery beat the stated target date which would have been great already! Your return policy for taste preferences could be eliminated if you had taster samples to order. I imagine that... See more
Have been loyal to another Aussie competitor in the market but felt it was time for a change. Purchased the WPI Sample pack which I love because I get to try all the different flavours with a view t... See more
Company details
Written by the company
VPA Australia is Australia's leading health and fitness brand. With over 20,000 reviews and 200,000 customers across Australia. We are 100% Australian owned and operated
Contact info
PO Box 7305, 4500, Brendale, Australia
- 1300 669 264
- sales@vpa.com.au
- www.vpa.com.au
4.2
Great
610 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Tasty and Healthy
VPA products are great quality, healthy and great tasting. The ordering process is easy and delivery is quick and reliable. I love dealing with this company they tick all the boxes.
30 December 2025
Unprompted review
Reply from VPA Australia
Hi Jill, thank you for such a lovely review! We’re really glad to hear everything from ordering to delivery has been a great experience for you 😊
— VPA Australia Customer Service
Great product highly recommended and…
Great product highly recommended and would suggest anyone who is training to give it a go you won’t be disappointed
1 October 2025
Unprompted review
Reply from VPA Australia
Thanks so much for the recommendation! We really appreciate your support and are glad you’re enjoying the product 💪
— VPA Australia Customer Service
Sucralose worries me
Well this is my first order from VPA and it arrived quickly. The chocolate isolate tasted great. The Banana is not the ‘bliss’ portrayed. I am yet to try the Vanilla.
The thing that disappoints is that whilst the product is packed in Australia it states on the pack that only 10% of the ingredients come from Australia. The other problem I noted is ‘ Sucralose’ which I have read up on and I’m not comfortable with this artificial sweetener. Whilst I am happy enough with what I bought I doubt I will buy it again because of the Sucralose content. I’m not sure what this stuff does to my body.
23 December 2025
Unprompted review
Reply from VPA Australia
Hi Martin,
Thanks for sharing your feedback and for giving VPA a try. We’re glad to hear your order arrived quickly and that you enjoyed the Chocolate Isolate.
We understand your concerns around sucralose and ingredient sourcing. Our protein powders are sweetened with sucralose to keep carbohydrates and fats as low as possible, which is something many of our customers look for when choosing a clean, performance-focused protein.
Sucralose has been thoroughly reviewed by Food Standards Australia New Zealand (FSANZ) and is approved for use at regulated levels in Australia and New Zealand. Based on current scientific evidence, regulatory authorities consider it safe for consumption within accepted daily intake guidelines.
That said, we respect that ingredient preferences are personal, and we truly appreciate you taking the time to share your experience. Feedback like this helps us continue refining our range and supporting athletes and everyday users with high-quality, Australian-packed products.
Kind regards,
VPA Australia Customer Service
the best brand in the bizz
24 November 2025
Reply from VPA Australia
Hi Tiffany 👋
Love hearing this! Thank you for the 5 stars and the big support! 💚
We’re stoked to have you backing VPA and we’ll keep bringing the quality.
— VPA Australia Customer Service
Very poorly.
Very poorly.
Almost two weeks in after the order was dispatched and (a) have not received it, (b) the support from VPA has been almost nonexistent and (c) no indication of a replacement or order location. Do not recommend
24 November 2025
Unprompted review
Reply from VPA Australia
Hi Alcides,
Thanks so much for letting us know and I’m really sorry this happened and I completely understand your frustration.
Could you please send your order number to sales@vpa.com.au
(or reply here) so we can pull up the email thread, investigate what went wrong and get this sorted for you? With BFCM still underway the team is stretched, but we will prioritise your case and make sure it’s resolved.
Again, sincere apologies and thank you for your patience and for being a VPA customer.
Regards,
VPA Customer Service
The Best Protein Powder
High quality and great tasting for a low price. Will definitely keep buying!
24 November 2025
Reply from VPA Australia
Hi Lachlan,
Thanks so much for the great feedback!
High quality, great taste, and value is exactly what we aim for! We really appreciate your support and loyalty.
— VPA Australia Customer Service
Poor product quality and customer service
I’ve been a loyal VPA customer for years and have always loved their collagen powder, but my recent experience has been incredibly disappointing.
In early October, I received a faulty tub of collagen powder that contained visible dark clumps in the powder and a black sticky, hardened residue on the scoop, making it unsafe to consume. I contacted VPA’s customer service on October 9, and they initially replied promptly on October 10, asking for photos. I sent the requested images and details the same day.
Since then, I’ve sent multiple follow-ups (October 13 and 22) and have received no further response at all. It’s now nearly two months later, and I’ve been completely ignored.
It’s disappointing that a company I’ve supported for years shows no responsibility or communication when it comes to a potential product quality issue. The lack of follow-up or replacement — despite clear evidence and repeated polite emails — reflects very poorly on their customer service.
I’m leaving this review so others are aware that VPA may not respond or take accountability if something goes wrong with your order!
10 October 2025
Unprompted review
Reply from VPA Australia
Hi Elina,
Thanks so much for letting us know and I’m really sorry this happened. That’s not the standard we expect from our collagen and I completely understand your frustration.
Could you please send your order number to sales@vpa.com.au
(or reply here) so we can pull up the email thread, investigate what went wrong and get this sorted for you? With BFCM still underway the team is stretched, but we will prioritise your case and make sure it’s resolved.
Again, sincere apologies and thank you for your patience and for being a long-time VPA customer.
Regards,
VPA Customer Service
100% recommend
I have been a customer of VPA for many years and absolutely love their products. Always a pleasant experience, fast delivery.. I highly recommend this company.
27 October 2025
Reply from VPA Australia
Hi Dan,
Thank you for being a long-time VPA customer and for the amazing recommendation!
We’re glad to hear you’ve consistently had great experiences with our products and delivery. That truly means a lot to us.
— VPA Australia Customer Service
Great experience all round
Ordering was quick and easy. Shipping was very quick even though I expected it to take a little longer due to a sale. The new Mocha flavour is great!
27 October 2025
Used to be good value - no more
**** Edit after response from VPA.
The article you linked to is irrelevant.
Even the article clearly states this only affects whey protein.
This doesn’t explain the huge jump in cost of everything else over the past 2 months.
Look at the Waxy Maize for example. Another product that jumped by almost 25% and even more when you consider the bulk discounts.
So please don’t disguise these price increases as anything other than greed.
Lowered the rating even further to one star after this unsatisfactory response,
Used to be good value, but 25% price jump from one order to the next.
Will look elsewhere in future.
27 October 2025
Reply from VPA Australia
Hi Andrew,
Thank you for taking the time to share your feedback.
We aim to keep our products as affordable as possible while maintaining the quality and sourcing standards our customers expect. Unfortunately, due to significant increases in production costs, we had to increase our prices.
You can read more about this here: https://www.vpa.com.au/pages/price-increase-2025
We’re genuinely sorry to hear you’re considering looking elsewhere, but we hope you’ll give us another chance — our goal is always to provide the best value and transparency we can.
Regards,
VPA Customer Service
The product is great
The product is great.
I find the flavours to be enjoyable and the powder mixers very well, unlike other major brands.
The delivery is fast.
27 October 2025
Great Aussie Company.
Have been loyal to another Aussie competitor in the market but felt it was time for a change.
Purchased the WPI Sample pack which I love because I get to try all the different flavours with a view to buying some bags of my favourites! Customer Service is top notch and so far I’m loving the texture and quality of these products!
27 October 2025
Easy to order and my order arrived the…
Easy to order and my order arrived the next day. So quick and easy.
27 October 2025
Products arrived quickly
Products arrived quickly. The protein powder mixes well and tastes great. I loved the variety of flavours.
28 October 2025
Unprompted review
The best Whey Protein
Great prices .
Communication is the best any questions replied to very fast .
Shipping is fast also.
Just tried the new Mocha chocolate it is soooo good my new favourite.
3 October 2025
Unprompted review
Reply from VPA Australia
Thanks, Melissa! We love hearing this — the Rich Mocha is quickly becoming a fan favourite. We’re stoked you’re enjoying it and appreciate your kind words about our service. 💚
— VPA Australia Customer Service
The service was great fast delivery
The service was great fast delivery. Not my liking this protein very watery and no flavour at all. I prefer creamy protein.
25 September 2025
Unprompted review
Reply from VPA Australia
Hi Dalya,
Thank you for your feedback! We’re glad to hear your order arrived quickly, though we’re sorry to learn that the flavour and consistency weren’t to your liking.
We’ve reached out via email to assist you further through our Flavour Guarantee. Our goal is for every customer to enjoy both the quality and flavour of their protein, and we’d love the opportunity to make this right for you.
Thank you again for giving VPA a try, we truly appreciate your support.
Regards,
VPA Customer Service
The pricing is right
The pricing is right, the taste is good, delivery is quick. It is also consistent.
30 September 2025
Unprompted review
Reply from VPA Australia
Thanks so much for the great feedback, Shrutidhar! Consistency and quality are what we aim for — glad to hear we’re delivering on both. 💪
— VPA Australia Customer Service
Beautiful flavours!
Very prompt delivery! Salted caramel and chocolate whey protein isolate are the best tasting protein powders that I have ever tried and I have tried a lot! Great to support an Australian company!
24 September 2025
Reply from VPA Australia
That’s amazing to hear, Barry! We’re thrilled you’re loving the Salted Caramel and Chocolate WPI — they’re two of our top picks too. Thanks for supporting Aussie-made quality! 🇦🇺
— VPA Australia Customer Service
Loyal customer
Been ordering and using VPA now for a few years. Never fails me and they’re easy to deal with
24 September 2025
Reply from VPA Australia
Appreciate your continued support, Rony! We’re so glad to have you as part of the VPA community all these years. 💚
— VPA Australia Customer Service
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