Vox Reviews 

I would strongly advise against using Vox Telecom. I’ve only been with them for two weeks, and it has been an absolute nightmare from start to finish. The installation alone took over a week and a half, which was already frustrating. But the worst part is that I’ve now been without internet for an entire week, with no resolution in sight. Every time I follow up, I’m given empty promises that an agent will assist me, yet no one ever actually does. There is a clear lack of urgency, accountability, and customer care. Communication is poor, and it feels like once you’ve signed up, you’re completely on your own.

I am a longstanding customer of Vox and have always found their customer service autrocious and they don’t really care but quick to take your money. This time I sent them 2 emails giving my one month notice as required but stating to please not cut me off now but at the end of the month giving them exact dates etc but they still went and cut me off for the whole Easter weekend and say they cannot do anything about it. So I am paying a costly amount for no service and this is not the first time this has happened. PEOPLE LOOKING FOR FIBRE OR INTERNET CONNECTION DONT USE VOX AS THEY SIMPLY DONT CARE ABOUT THEIR CUSTOMERS. They have sorted out the problem due to one diligent kind person on their team Laurie, I think her Surname is Smith. Thank you Laurie I appreciate you, you went above and beyond to sort this out.

Carman Ras was very helpful, quick to respond and answered all my questions in caring, professional and informative way, which made me happy about my choice to choose VOX as my network

I was assisted with Carmen Ras and it was an absolute pleasure to have dealt with her

She was so attentive and professional and very kind. She understood exactly what I needed and she made sure my installation is prioritized

Thank you Carmen! 🙏🏻

Poor service!!
Poor communication skills!!
Confused technicians who come to site and actuallydon'tknow what to do!!
Have certain people to Priorities over other clients!!

If you see them on the street selling you their internet packages, just keep it in mind that I also trusted them with a student accomodation with over 25 students and I regret not checking reviews in time.

From Tuesday the 24/03/2026 we lost connection and reported but they kept on saying the technician has been dispatch to our assistant until I started fighting with them to stop lying and from there they created another ticket saying it will be attended on Monday the 30th.

The question is, can they survive even an hour without internet, the answer will be no but yet they expect a student residence to wait the whole week including the weekend without internet connection.

No follow-up, no turn-around time, nothing except empty promises that the technician has been dispatch to your assistance beqamba amanga 🚮.

Including their salesman, who seems very friendly and helpful when selling the products but when you have a problem, they decide not to take your calls 🚮

Ticket: Vox30065988

I contacted support via phone and WhatsApp and went through the full troubleshooting process. I was eventually advised that the router was likely faulty, and an onsite visit was logged.

After three days with no contact, despite multiple follow-ups, I was informed that no one had reached out because the ticket had not been assigned.

I have since cancelled the service and moved to Rain.

We would like to commend Lauren Smith at Vox for the excellent account management support she provides to our business.

She consistently demonstrates professionalism, strong communication, and a proactive approach when assisting us with our business connectivity and more recently our Microsoft 365 licensing requirements.

Lauren schedules regular service engagement meetings with us, which help ensure that our services remain aligned with our operational needs. She is responsive, follows up on queries, and takes ownership to ensure matters are resolved effectively.

Her customer-focused approach makes working with Vox a positive experience and we appreciate the ongoing support.

I was assisted by Carmen Ras and Im very satisfied with the service, I got all the information I needed, in a very short time period which I really appreciate 10/10 experience

Paying for a 75 mbps upload and download but im sitting on 2mbps, there call center just tells me unplug and re plug like every tart does and guess what, still on the same issue for 3 weeks now,

I had a fantastic experience setting up my home fibre with Carmen Ras. I work for an international company and needed a reliable connection for 10+ devices urgently. Carmen was incredibly patient and helpful, even when we hit a snag with my ID/RICA verification. She managed the technical side (checking FNO availability and previous installations) seamlessly and found a package that fit my budget perfectly. Highly recommend asking for Carmen if you want someone who actually cares about getting you connected!

Carmen Ras took me effortlessly trough all processes. Great service. Great Lady.

Vox does offer a great product but what makes them stand out are the staff, one in particular. Her name is Lauren Smith. The product knowledge and wisdom provided made us choose Vox

Good day I was pleasantly surprised today 16 03 2026 by the professional yet empathetic manner in which was assisted by your Kyle Hackley in your accounts department. He listened intently and with patience to my concerns and answered all my questions and went the extra mile to point me in the right direction. He is a true asset to your company. Thank you Vox you are the best.

Carmen Ras was very helpful and responsive. The instructions and information given provided peace of mind throughout the process. Thank you

Carmen Rass offers amazing service very kind 🙏🏼

Vox is the worst internet service provider I've ever had the misfortune of dealing with. Their technician installed the initial router incorrectly and I've been struggling with an unstable and incredibly slow connection since then. I've tried multiple times to get them to fix it, even had another technician come and swap out the router. It still doesn't work. They are happy to take my money every month while I'm stuck with dial up speed internet. AVOID THEM AT ALL COSTS

I was referred to Vox by a previous supplier, specifically to Gabriella Peneder. From the onset, Gabriella was quick in her responses and had my order placed in no time giving me feedback every step of the way. Unfortunately due to issues with openserve, my installation was quite delayed. However, Gabriella followed up daily and provided me with screenshots from these follow ups which enhanced the transparency in the entire process. I was close to cancellation, however through my irritation and frustration, Gabriella remained patient and understanding. It is due to the regular follow up and escalation from Gabriella and her manager, I was connected in less than 48 hours after the delay. Thank you so much for your customer support and providing the promised service.

Carmen Res was awsome I'm so glad there is a great customer service

Bad customer service and poor communication skills, failure to communicate with me as a customer
When l write an email to them, they will reply next week or not even reply
Canceled my connection during the month,told me that l owe them R69, told them that l don't have it, l will pay it monthly end among with my regular amount balance, THEY CANCELED MY CONNECTION
I SENT THEM AN EMAIL LAST WEEK ASKING THEM HOW MUCH SHOULD I PAY MONTH END R590 OR R600
BECAUSE WHEN I PAY R590 THEY SAY PAID UNSUCCESSFUL AND THEY ADD INTEREST FEE

Worst customer service EVER!!!!!! WORST INTERNET PROVIDER!!