Very professional company, their patience and thorough servicing/purchasing suggestions are second to none. Ronnel is the man he’s very knowledgeable, truly informative and as thorough as you could... See more
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VoroMotors is not your average PEV (electric scooter/electric dirt bike) company. We’re the only brand in the game with real 24/7 live chat and a 7-day phone line where humans answer. What you see online is what you get—no fluff. We have offices in LA, NY, Hawaii, and Australia (this profile is for the US only). Every review you write helps us improve. We read them daily. Mention an employee by name—they earn performance points when you do. Got a complaint? No problem. We embrace criticism, just add context. Did you contact support? Did you buy from us or used? Want help? Drop your name or order number so we can actually assist. Keep it real, keep it useful.
14350 Arminta Street, 91402, Panorama City, United States
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Replied to 22% of negative reviews
Typically replies within 1 week
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Jenkin's helped me get up and running even on Easter Sunday. Very much appreciate it.
Very professional service, Dan helped me a lot
I called VORO Motors with a question about my order on a scooter I had recently purchased online, Mike was able to assist me and answer the questions.
Mike was an excellent help navigating me in the settings to get the dual motor on. Very helpful👍
Very nice service! Thanks yo Mike for his wonderful help!!!
Happy to be part of their clients
Mike was able to help me with getting my order redelivered to me. Even fixed my address issue which was the cause of this whole experience however even though I was anxious mike helped me multiple times and as someone who knows what it's like to be on the other side and assisting customers, I'm truly grateful for people like Mike. Thank you Mike!!!
I've had a Emove Cruiser since 2021 and put over 2,000 miles on it. From time to time I've needed to get spare parts or upgrades. These guys run an awesome shop (virtually). They have videos on how to fix things, and are super helpful over chat. I just got a replacement rear fender ordered. Ronnel was incredibly helpful ensuring I ordered the correct part for my model number
After owning the Emove Cruiser for six years, I'm switching back to a thumb throttle instead of a twist. Ronnel was excellent in helping me get the right one for the 2020 Cruiser. Yes, it's in great working order and still a pleasure to ride. Ronnel sent me an invoice with link to order. Voromotor has the best customer service anywhere.
Ronnel was amazing. The service was amazing and i wish everything was as easy as this was to order things. Thank you again
Terrible they never shipped the product and don’t answer on emails.
Jenkin has great communication skills and a great help good job mate
Costumer service was FANTASTIC!
Dan assisted with my second purchase.
I’m pretty sure if there’s another new ride…I will purchase from them again.
Knowledgeable, timely, and without judgement. Ronnel was all the above while helping me.
When it comes to VoroMotors spare parts, I am really disappointed that their products are always out of stock. I haven't left VoroMotors because customer service always meets my needs. i just hate wasting time in talking to customer service when it can easily be avoided if spare parts were in stock. Anyways, today I was helped by Ronnel, who was very knowledgeable in answering all of my questions. He even went above and beyond in asking questions about my scooter and what other issues it had as well. If it wasn't for Ronnel, I would ditch VoroMotors with a car or some other scooter company that actually has the parts when needed and wouldn't take years to get shipped. Thank you, Ronnel, for helping me out and solving other issues I had in mind.
DO NOT BUY ANYTHING FROM THIS COMPANY, absolutely terrible staff and they will ship you something that is defective from in and out please don’t trust this company with your life they will give you something that will kill you I’ve ran into issues after issues and I promise there are plenty of better companies then this terrible store please pass on VOROMOTORS they are a bunch of scammers and I promise you’ll be very upset with any purchase from this company.
well Ronnel was excellent, i felt like he offered good service, volunteered advice, was personable, gave discounts where he could give them, tried and made attempts and effort in answering my questions and seemed patient with me. was able to relate because he has the same product that i was purchasing so we can share information about the product because he has experience with it instead of ...well not. That makes him a better rep.
Ronnel makes the purchase experience great...he was great to work with when purchasing my hooga daytona and because of his help I'd rate him ⭐️⭐️⭐️⭐️
Dear Ronnel, Joey, Dan Kai, and Melvin at Voro Motors,
From the very beginning, your service has been stellar. When I encountered a potential missing part concern, you all went to bat for me 100%, demonstrating your commitment to customer satisfaction and going above and beyond to resolve the issue.
I also want to acknowledge the support you provided in helping me figure out how to remove the speed restriction on the unit. Your guidance was clear, patient, and effective, and I'm really enjoying my purchase—and the ongoing support that comes with it.
From my point of view, this is an amazing company, and you are an amazing group of people. I would recommend Voro Motors to anybody. And wow, does this thing go fast... that's all I have to say.
Thank you for everything you do.
Sincerely,
Nicholas F.
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