I have been trying to get in touch with Vonage for quite some time as I wasn't able to download and install the app in my new phone as the password was lost by my old secretary. Whilst, I rang a numbe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been experiencing issues with our recorded message not playing when calls were unanswered. I had an online chat today with an adviser named Shelter who was extremely helpful and polite.... See more
Company replied
The phone service from Vonage is second to none, but there are a lot of good phone systems. Where I've found Vonage excel is in their customer service and, every time I contact Vonage Business they'r... See more
Company replied
Had a great experience with Vonage support line. Specifically, we wanted to add a call queue to our business phone so that it wouldn't hang up on people after a period of time. I looked for a support... See more
Company replied
Company details
- Phone and Internet Service
- Call Center
- Software Company
- Telecommunications Service Provider
- Video Conferencing Service
Written by the company
We’re making business communications more flexible, intelligent, and personal, to help all sizes of businesses the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
Contact info
15 Bonhill Street, EC2A 4DN, London, United Kingdom
- +44 330 808 9348
- review@vonage.com
- www.vonage.co.uk
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ange is too good
Ange is too good. Know what he is doing and is really quick and fast.
17 October 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your wonderful review! We're thrilled that you’re happy with our service and grateful for your kind words.
Kind regards,
John
Vonage business support
My advisor
My advisor, Shelter, was very helpful and resolved my query politely and efficiently. So a good overall customer experience for me. You are a Star Shelter.
16 October 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We truly appreciate your positive feedback! It’s great to know that our efforts made a difference — thank you for being part of our community.
Regards,
John
Vonage business support
Having being a Vonage customer for the…
Having being a Vonage customer for the past 10+ years, I feel that the team at Vonage are very attentive to their customers and feels that when issues arise usually I get them resolved on a timely basis.
13 October 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your lovely review! Your support and trust inspire us to keep providing the best possible service every day.
Best,
John
Vonage business support
Quick resolution
Shelter help resolve my issue today, very quickly and efficiently. Great service!
13 October 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re delighted to hear you had a great experience! Thank you for choosing us and for taking the time to leave such a positive review.
Regards,
John
Vonage business support
Had to change timings and set up…
Had to change timings and set up transfer. Spoke to Shelter via chat and they did everything I asked. Very helpful and made my day so much easier.
9 October 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re so happy to hear that Shelter made your day easier! Thank you for sharing your positive experience—our team works hard to make every interaction seamless, and it’s always rewarding to hear that reflected in your feedback.
Kind regards,
John
Vonage business support
Prompt support
We were unable to call a few international numbers and contacted Vonage. The agent Ange patiently looked into the matter and gave me the case numbers and assured me to resolve the issue at the earliest.
8 October 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We truly appreciate your feedback! It’s great to hear that Ange provided patient and detailed assistance in getting your international calling issue sorted. We’ll be sure to share your kind words with her and the team.
All the best,
John
Vonage business support
Shelter is a star
I made a massive mess up today and deleted stuff on my laptop vonage. a lovely person call Shelter helped me correct it all, so helpful as I am useless at tech. thank you Shelter you are a star
8 October 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your lovely message! We’re so glad Shelter could help you recover everything and turn the situation around. We know how stressful tech mishaps can be, so it’s great to hear you felt supported and reassured throughout.
Warm regards,
John
Vonage business support
Prompt and efficient service
Prompt and efficient service. I needed assistance with the company invoices for our accounts department, and Shelter quickly understood the task at hand. Very polite and professional throughout. Thank you
3 October 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re delighted to know that Shelter provided prompt and efficient support with your invoices. It’s wonderful to hear your experience was both smooth and professional. Your feedback will be shared with Shelter and the team—thank you for taking the time to write this review!
Kind regards,
John
Vonage business support
Tauffiq
Tauffiq, you’ve done an amazing job! I had been struggling for the past 36 hours and spoke with three different agents, but finally, you were able to resolve the issue. Our Vonage app had crashed, and I truly appreciate your help in resolving it.
2 October 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your kind words! We're thrilled to hear that Tauffiq was able to resolve your issue after such a long struggle. We'll make sure your feedback reaches him—it’ll mean a lot. We truly appreciate your patience and for giving us the opportunity to make things right.
Best regards,
John
Vonage business support
Best in Business
Every matter is solved in minutes. Professionalism at its best. keep it up
30 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your wonderful feedback! We’re delighted to know that our team could resolve everything promptly and professionally. Your encouragement means a lot, and we’ll keep striving to deliver the best service.
Best,
John
Vonage business support
Shelter helped us with our request
Shelter helped us with our request. Thank you it was quick and we had no issues.
25 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We’re glad to hear that Shelter was able to assist you quickly and without any issues. Thank you for taking the time to share your experience with us!
Regards,
Jhon
Vonage business support
Shelter from Vonage provided good…
Shelter from Vonage provided good support and solved my requirements.
23 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing your feedback! We’re so pleased to hear that Shelter was able to provide the support you needed and resolve your requirements. We’ll make sure your appreciation is passed along to them.
Best,
John
Vonage business support
Contract cancellation - easy and fast
I needed to cancel the contract with Vonage and Shelter helped me with this. Shelter was polite and efficient, and answered all my questions. Great service!
23 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind words! We’re delighted to hear that Shelter was able to assist you efficiently and answer all your questions. We’ll be sure to share your feedback with them. Your satisfaction means a lot to us, and we’re glad we could make the process smooth for you.
Regards,
John
Vonage business support
online account assistance
Quick reply online chat which dealt with my query very satisfied.
22 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback! We’re happy to hear our online chat team responded quickly and resolved your query to your satisfaction.
Best regards,
John
Vonage business support
Panache helped me get back online after…
Panache helped me get back online after a password issue. Once I was talking to a human rather than a Bot things went smoothly although I waited nearly 30 mins before being connected to a human.
19 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing your experience. We’re sorry for the wait before reaching a human agent, but we’re delighted that Panashe was able to resolve your password issue and get you back online quickly once connected.
I’ll be sure to share your kind words with Panashe—she'll be thrilled to know she made a difference.
Regards,
John
Vonage business support
I needed to cancel my arrangement with Vonage
I needed to cancel my arrangement with Vonage. I was introduced via the chat line to an operator called Shelter who was courteous, polite and efficient. Shelter handled my enquiry quickly and resolved everything easily. Thank you
19 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing your experience. We’re delighted to hear that Shelter provided courteous, efficient support and was able to resolve your cancellation smoothly. We’ll be sure to pass along your kind words—they’ll be much appreciated!
Best regards,
John
Vonage business support
I was very impressed this time
I was very impressed this time, as I had the solution quite quickly, compared to other occasions where I got nowhere till support 2 got involved and then it was seconds
19 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your honest feedback. We’re delighted to hear that this time you received a quick solution and a smooth experience. We also appreciate you noting the past delays—your input helps us keep improving so every interaction is as efficient as this one.
Regards,
John
Vonage business support
Very helpful
Very helpful, solved my problem and was very polite at all
17 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing your experience! We’re so pleased to hear our team was polite and quickly solved your problem. Your kind words mean a lot and will be passed along to the agent who assisted you.
Best regards,
John
Vonage business support
CHAT support was too good
CHAT support was too good, super fast, guy was really helpful, he waited for me to get it sorted before he goes offline
Thank you
17 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thanks for the wonderful feedback! We’re thrilled to hear our chat agent provided such quick and helpful support and stayed with you until everything was resolved.
I’ll be sure to share your kind words with the team—it’ll make their day.
Best,
John
Vonage business support
I tried to change the registered…
I tried to change the registered address on line, but could not. I used the number to call as provided to change address. The contact then told me they do not deal with business queries' on the number provided on the business account. ?. Ended up on chat and they sorted everything out.
16 September 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing your feedback. We’re sorry for the confusion and difficulty you experienced when trying to update your registered address. We’re glad, however, that our chat team was able to step in and resolve everything for you.
Your comments help us improve, and we’ll make sure the right team sees this so we can prevent similar issues in the future.
Best regards,
John
Vonage business support
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