Volksversand Versandapotheke Reviews 4,310

TrustScore 4.5 out of 5

4.6

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4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 76% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

So slow

So slow. Took over a week to arrive. And it says delivery time 1-2 days

23 April 2025
Unprompted review
Rated 3 out of 5 stars

Null help to package issues if you don't speak German.

I change the review because I received the package and the problem was originally from DHL.
But the communication to find a solution with the Farmacy was null until I wrote here. I bought some products. Something like 60€ online. DHL didn't send the QR code to pick it up from the Packstation and I sent 2 emails and nobody answered. I called them as well and a woman hung up the phone when I was explaining my situation. She did not do any effort to understand or find an alternative solution to our communication.
The lack of communication made me feel scared about my money and my products. No communication at all or hung up the phone when you have a problem is not a good customer service at all.
Now that I could manage alone to have my products (in the last day before the products go back to the store, at 5 am before going to work, missing one S-bahn and delaying my arrival to my job), I am satisfied with the products.
But I am not sure to buy again here. The help was null to -5 after the call.

28 December 2024
Unprompted review
Volksversand Versandapotheke logo

Reply from Volksversand Versandapotheke

Dear Jimena, we're very sorry to hear that you had a bad customer experience. Please note that during the holiday season it might take a little longer until an e-mail is answered. To make amends, we can offer you to write to bewertungen@volksversand.de so we can prioritise your case. Let's find a solution together - we're looking forward to hearing from you. Kind regards, the Voksversand Versandapotheke team

Rated 5 out of 5 stars

Ordered multiple times and am…

Ordered multiple times and am satisfied! It has the Best prices of all pharmacies for the same products. It has always given little gifts for each order I have done. The customer service is on top, and they always give you a good solution. Recommend 100/10!!!

12 November 2024
Unprompted review
Rated 1 out of 5 stars

I need to contact with the manufacturer…

I need to contact with the manufacturer of this product. I am using this product since last 1 year and I don’t see any development of my hair but the hair fall is stopped but there is no improvement of new hair growth.

12 September 2024
Unprompted review
Volksversand Versandapotheke logo

Reply from Volksversand Versandapotheke

Dear Mohammad, we're very sorry to read that the product didn't meet your expectations. Since you wrote that you would like to get in contact (but n.b. we are the seller and not the manufacturer): Our customer support can be reached via E-Mail. Just write to: info@volksversand.de. Kind regards from the team of Volksversand Versandapotheke

Rated 2 out of 5 stars

A waste of time

A waste of time

The advertisement indicated 90 tablets, but nowhere di it say that one must take three a day - in ther words they implied 90 days' supply, but delivered only 30 days' supply.

So I simply sent them right back

24 November 2022
Unprompted review
Rated 1 out of 5 stars

I ordered some things from them,and…

I ordered some things from them,and after 6 day's i got my money back without any explain! Definitely not recommended.

10 June 2021
Unprompted review
Volksversand Versandapotheke logo

Reply from Volksversand Versandapotheke

Dear Elzbieta, we can understand that you are disappointed and we would like to apologize for the inconvenience caused. We expect to fix this issue soon to provide a better customer experience. Kind regards, the Volksversand Versandapotheke team

Rated 1 out of 5 stars

Scam. Order if you search for problems.

I have have waited for my packet for a week and after I called their costumer service I was told my order number is not available and they cannot do anything. I hope Paypal can refund my money.

2 December 2019
Unprompted review
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