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Rated 1 out of 5 stars

Scam, scam, scam. Avoid this company like the plague. Bought a $350 rug 2 weeks ago. One vague reply and then nothing heard after multiple email inquiries. No contact Phone number, just emails that go... See more

Rated 1 out of 5 stars

I ordered and paid for two rugs my delivery arrived but I only received one rug I then emailed and explained my situation they said they would forward me another one. My rug arrived today but it is c... See more

Rated 1 out of 5 stars

I'm amazed that you are sending me the opportunity to review your company. I have emailed you repeatedly and left 3 phone messages to let you know that I still have not received my rug and have not... See more

Rated 1 out of 5 stars

I paid for a rug which I haven't received,i have sent you emails and phoned you several times,no reply to my emails and you don't answer your phones,you have took my money its bad business on your par... See more

Company details


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1.1

Bad

TrustScore 1 out of 5

159 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Scam

Scam, scam, scam. Avoid this company like the plague. Bought a $350 rug 2 weeks ago. One vague reply and then nothing heard after multiple email inquiries. No contact Phone number, just emails that go unanswered. I will report this company to the ACCC, deal with them at your peril

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Mary and Susan did a great job

Mary and Susan did a great job, very knowledgeable about the products and worked with us regarding color, size, quality, etc. We are very pleased with the purchase and would recommend them for all rug needs.

Thanks again for your help. Very professional team.

18 July 2021
Unprompted review
Rated 1 out of 5 stars

what rug

I paid for a rug which I haven't received,i have sent you emails and phoned you several times,no reply to my emails and you don't answer your phones,you have took my money its bad business on your part,i would not order from you again,as I can see this has happened before to someone else

2 April 2014
Unprompted review
Rated 1 out of 5 stars

What Rug!

I'm amazed that you are sending me the opportunity to review your company.
I have emailed you repeatedly and left 3 phone messages to let you know that I still have not received my rug and have not heard back from anyone.
Shocking customer service!

1 April 2014
Unprompted review
Rated 5 out of 5 stars

Quality will out

I few weeks agoI purchased 3 of the football club rugs they were excellent. nice to look at and very good quality, I recently needed another one and foolishly found one online that looked the same but was cheaper. Well it is true what they say you get what you pay for. it was awfull much smaller and very thin, I dont know really why I did it because the vogue rugs are not that expensive anyway, needless to say I sent the cheap nasty one back and ordered from vogue, delivery was quick, it was well packed and the rug was the same good quality as the others.

25 March 2014
Unprompted review
Rated 5 out of 5 stars

very pleased

Very pleased very nice rug larger than i expected and very well made good value too. Arrived quickly and packaged well. Thanks

13 March 2014
Unprompted review
Rated 5 out of 5 stars

Excellent everything

The rugs came quickly, adequately wrapped. I was thrilled with the London Eye rugs. Gorgeous colours and beautiful patterns. The quality was also top rate. Prices are very affordable. I can recommend without reservation.

13 March 2014
Unprompted review
Rated 5 out of 5 stars

Good Quality and Quick Service

I ordered the Princess Rug for my little girl's room - the price was amazing for the size and quality of the rug. I ordered it on Tuesday and it was delivered on Thursday - so all round would and have recommended Vogue Rugs to friends and family.

4 March 2014
Unprompted review
Rated 5 out of 5 stars

Excellent product - delivered on time.

I was a little concerned about buying a rug on-line....mainly because you could not experience or look-feel the quality of the product before purchasing.
I have to say I was pleasantly surprised.......The rug turned up exactly when I expected it ( to the minute) and the rug itself was beautiful !!
Brilliant colours, much thicker than I expected and well manufactured...it was a really high quality rug.
I would certainly use Vogue Rugs again.

22 January 2014
Unprompted review
Rated 5 out of 5 stars

Very helpfull

As i ordered my rug after Christmas there was a delay in letting me know that the rug was out of stock. However i did ring the company and once they knew they rectified it immedietly The man on the phone was vefy helpfull i got the rug in a matter of days.

15 January 2014
Unprompted review
Rated 4 out of 5 stars

lovely rug but wont sit down at one end

the rug is lovely, beautiful rich colour and lovely texture. The only drawback is that it wont settle down at one end from being rolled. We have tried carpet tape, but as its on carpet it doesn't hold too well, the curly bit just keeps pulling it back up. I've tripped over it a couple of times - so its a bit of a hazard.

15 January 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service

I purchased a flokita rug very good quality very thick pile. I have a large flokita rug puchased from another company this one purchased from Vouge Rugs is much better.

I would ot hesitate to puchase another rug.

14 January 2014
Unprompted review
Rated 5 out of 5 stars

Second to none

Very easy to place order, delivery was very prompt and product certainly lived up to expectations. Good company to deal with

13 January 2014
Unprompted review

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