If I could give 0 stars, I would. Signed up a new contract on April 20, then they told they would send a technician to install.
On May 6 - day of the switch from the other operator, none of the phones are working. No technician on site. This is a retirement home and you can figure the problems this has created. It has been 7 days and we are without phone line. The operator told me that he would open an urgent ticket, a second operator told me that the ticket was opened with the lowest priority. This is absolutely a crappy company with horrible service.

I've NEVER EVER been able to recharge (top-up) my phone through the app My Vodafone. Apparently, they've changed their recharge system yet again so even online it's impossible to recharge - Going round in circles. CHANGING the operator is the only solution. A REALLY BAD EXPERIENCE all round - AVOID Vodafone like the plague, I mean Covid, you know what I mean!

Vodafone Italy charged me 50 euros on September 12 th2020 in Vodafone store, Lecce saying that it is for the security deposit. The internet couldn't be installed (I said to the salles person from the store). The technicians said that internet can't be installed before September 20th. I was told that I would receive the 50 euros in the following 3 months. They passed 5 months and Vodafone didn't return me the money.I have called them many times ( they're emeployyes from Albania and they don't know how to fix the issue and refuse to put you through the EU custemer service, it is not possible to talk to the right department). I have written a complaint against the bad services, but the pec email address which is posted on Vodofone site is not valid.
They say that they must send me the money via mail. I told them that I want to move from Italy and they must pay my money. I paid with a credit card and gave them my Spanish bank account.
They don't want to return my money.
They didn't send anything in 5 months.
The money can be easier deposit on my Spanish bank account, send a message on my cell phone with a code for the post office, or deposit on my credit card with which I paid.

I can't believe that anybody doesn't do anything about it and Vodafone take money from people without doing anything.
It's outrages!

Really bad customer service
Have you ever seen an operator talking on you??! rude! Please provide some training
Basics one, where by a customer has to be listened and treated with respect.
Never seen a worse service than Vodafone.

Vodafone Italia worst customer service!

Vodafone just keeps giving me false information. Seventeen years I have been a loyal customer and I cannot trust a single word anymore. One operator will tell me to just buy this or that and another will tell me that my purchase was invalid, for example, i lost my credit card, I was told to buy a ten dollar voucher for their "my credit" which can be turned into a pay and go top up but the truth is it can only buy broadband which I found out after I bought it. Couldn't ring my son during a family tragedy due to this lie. It's Tue and can't call me back until Thursday. This is not the first time this kind of thing has happened with them.

Vodafone is the worst company I have ever had. By far. The customer service is laughable. They consistently charge erroneous fees and make it impossible to apply for compensation.

Worse still, is the quality of their product. I had more consistent download speeds and connections in the 90s on dial-up 28.8kbps. Even streaming a low res Netflix often results in an endless load screen.

Need to use Zoom or Google Classroom for school? Impossible. Download music? A movie? Impossible. Upload or send a photo to the cloud, a drive, social media, or email? Good luck.

Vodafone is impossibly terrible. Everytime I even think they can't get any worse... they do.

Down. Always.
Not able to see a charge of the money. Not able to activate the offer.

one of the worst website I've ever visited.

Be very careful with Vodafone-Italy, it is the most expensive, unprofessional, and dishonest company in Italy and that is an outstanding achievement for Vodafone. Internet-they takes payments, then disconnect the internet for months???? Crazy con artists, It is impossible to directly contact them as they have built-in systems that keep you going in circles without ever holding them accountable. NEVER NEVER give them your credit card number if you do that you will eventually regret it. Getting back money stolen from you by Vodafone-Italy is impossible, they are licensed theives.

Hi everybody. I have been trying to find a way to communicate with this scamming Vodafone. I had activated an offer for having 5 Giga internet in European countries during my trip and they deducted the cost and did not give me anything. I was without the net during my trip. I could not even find a way to complain about it. This is not the first time that happens. Vodafone is really doing fraud with its costumers. I did not enjoy my trip due to the lack of internet at all. Definitely will change my Vodafone. It is the worst SIM ever. Very expensive and inefficient. They activate some services by themselves without asking you and they charge you automatically. hopeless.

We have been customers of Vodofone Italia for more than 10 years. They sent a new offer to get the new phone at home, after 5 phone calls and struggling online it became clear that if you are an existing client you CAN NOT buy online nor on the phone, you MUST go to a store, ONLY NEW clients can order online/phone. This is so absurd and the worst customer service I have ever experienced in my life, absolutely the worst. It makes no sense make your best clients go in Covid to the store but new clients have the convenience of at home delivery. I hope a good service competitor arrives to Italy soon as this company does not deserve to continue.
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Siamo clienti di Vodofone Italia da oltre 10 anni. Hanno inviato una nuova offerta per ottenere il nuovo telefono a casa, dopo 5 telefonate e lottando online è diventato chiaro che se sei un cliente esistente NON PUOI acquistare online né al telefono, DEVI andare in un negozio, SOLO NUOVI clienti può ordinare online / per telefono. Questo è così assurdo e il peggior servizio clienti che abbia mai visto in vita mia, assolutamente il peggiore. Spero che un buon concorrente del servizio arrivi in ​​Italia non appena questa compagnia non merita di continuare.

Less than 3rd world product AND service. They left us without internet for 2 weeks and never once returned a phone call or attempted to resolve the INTERNAL TeleTu problem.

Poor service, poor customer care, too disappointing! I have already left this network. Now writing for my friend who is in problem due to this poor service his sim is blocked suddenly without any prior notice. Despite multiple calls, and branch visits no action has taken he is In quarantine and badly need to be in contact with others.

un servizio molto deludente di vodafone ora un giorno. Il mio amico che usa questa rete da 10 anni, la sua sim viene improvvisamente bloccata dall'amministrazione. abbiamo fatto molte lamentele, visitato la filiale di Vodafone ma nessuna risposta fino ad ora è il suo quarto giorno adesso

The worst company for mobile connections.. They are cheaters and robbers

Not going to write a long boring review. Simply BEWARE OF ILLEGAL PRACTICES. ADDING SERVICES YOU DIDN'T PAY FOR. BY LAW YOU HAVE TO FIRST EXPLAIN IN DETAIL THE SERVICE OR INSURANCE YOU ARE PROVIDING THEN GET THEM TO SIGN IT. THIS DOESN'T HAPPEN. AND THEY REFUSE TO REFUND YOU. UTTER JOKE.

Their company lies to you. Their representatives are offensive, racist and sexist. The guy deleted all my documents from their service and my sim card simply became deactivated. I strongly recommend avoiding this company in Italy. Their customer service never answers as well. Their representative even called my psycho in front of the police because he knew that I cannot talk Italian, and this representative is the shop owner at Termini station which is the central metro station in Roma.

I wanted to get SIM cards for my parents and myself while we are in Europe for 2 months and now we are left with NO ability to call or use data and NO way to get our money back and NO way to hold anyone accountable.

We got the Italian Vodafone SIM cards with the Holiday Plan for 30 euro per phone. I was told by the Vodafone clerk in Venice that sold me the SIMs that we would be able to have 600 minutes to call, including US and European numbers and 30 GB of data to use for a month and if we wanted to top up later for the next month we could do so for 25 euro per phone. Since we were going to spend 3 weeks in Greece I made sure to ask if we could use the service WHILE WE WERE IN GREECE. She explained that indeed I could use the services and the 600 minutes would be available to use for calling, but the data was limited to 15 GB. All seemed to work fine while we were in Italy.

A few days before we left for Greece I visited the Vodafone shop in Roma Termini Train Station and asked a clerk there the SAME questions that I had asked the other employee in Venice. She gave me the SAME answers so I was reassured and topped up all 3 phone lines for 75 euros and we went to Greece.

We each made 1 or 2 phone calls while we were in Greece and I used the data to reach out to the places we were staying. 2 days later we received messages that our accounts were negative and then we could not make any phone calls or use data. We visited Vodafone stores in Greece and they told us that they had NO way to contact the Vodafone stores in Italy and could not help us. I tried to reach Vodafone with the online chat feature but it is all in Italian and I could not reach an agent. When we returned to Italy we visited a Vodafone store in Sicily and they said that the actual plan was that we could ONLY call and use data while we were in ITALY.

They said they had nothing to do with ANY other store in ITAY. They COULD NOT give me an email to contact anyone with my complaints. They COULD NOT refund any money. My only option was to top up again.

It’s unacceptable and its fraud. DO NOT claim that you are a multi-country phone company when you are not. The clerks in the store were always polite, that is the only good thing I can say about this company. I would NOT recommend ANYONE to trust or use this company.