Vodafone Deutschland Reviews 

Avoid this idiotic place in all possible ways. I'm trying to terminate my contract. I've been doing it for 3 months. The reason is unworkable equipment and absolutely ridiculous service. It seems I have to contact a lawyer to do that.

update 2026 gettin much better!!
always say no to any new offer!

it is almost scam and u pay more than spacelink and tonline together, still extremly overpriced for nothing

but it works and the peoplese are friendly while trying to scam ur bum out of hell

but some employers realy try to help u i stay here for the rare good people only

and im to exhausted to change

but it works but extremly overpriced for nothing less a piece of bytes

bad deal but not that magenta scam bad

scam company

Superfriendly and helpfull on phone BUT!!!!

Something Sounds to Good to be Truth, it is not true!

never accept cheaper offer or bonus u pay more than twice ...

if they say thats better pls rate me good, its not! i get vodafon because lesser prise not for lies monthly raise...

they want me pay 39,99 euro for my phone contract! and 30 for my lan lul

before 19,99without anything realy expensive for me...but much better than the new punishment

feel like been deforced and cheated in the worst way i ever had.....

i wonder they want not my blood for just the soul

awfull stay away :(((( if u can!

im tortured of the company for year,
because im poor and they suck the blood of poor peoples

im not sure but i think vampires are true,
while imagine all the bad experience with vodafon

there are no humans, just demons torturing my soul in demonic punishments

kinds

and please search for ur humanity thats not ok! how ur team is torturing peoples

I REALY THOZGHT THEY ARE SHOOLED TO FRAUD PEOPLES!

THEY ALMOST MOST TRY THE BEST ON PHONE BE SUPER KIND AND HELPFUL WILLING

BUT AFTER THAT U CHECK MAILS
AND IMAGINE

u getting totally SCAMMED and pay more for nothing!!!

THEY NEVER REALY TRY TO HELP U

I DONT KNOW WHAT I SHOULD DO!!!

i want my 30€ router and my 20€ phone flat!!! its expensive but better than hundrets loool WTF ARE U SERIOUS?

I initially had a phone contract with them and switched to another supplier that managed to send me invoices every single month.

Apparently there were a few months left with Vodafone to pay and they never even decided to send me ONE SINGULAR INVOICE but the one through a debt collector company.

Vodafone is bottom-of-the-barrel with their business practices, STAY AWAY FROM VODAFONE

Apparently Vodafone has a new app and all our accounts got wiped from the system so we have to register totally new (only found this out today, a customer of 5 years, after I called the for the second time to say I couldn't access my account). Some steps clearly got missed in the customer communication process here.

Shockingly rude customer service. Have not had this problem at other Vodafone stores in Germany. Avoid this one at all costs!

Worst customer service ever

I had a vodafone cable connection in my previous apartment where everything was fine but after we have shifted to a new address there was no internet connection. After multiple call and multiple ticket raised over 2 full months it was not solved, as i work from home and I desperately needed internet I begged then they sent me a mobile router with very low speed and i have to call thr customer service every 15 days to renew the mobile internet. But the main cable connection was never solved, according to them the cable box is owned by Pyur company in our building and told me to call pyur instead. When i call Pyur they were like why are you calling us call Vodaphone. Then after so long finall i got a call for a technician visit, but the appointment date was one month from the date. Its like a joke and nobody. Finally i was able to get rid of vodaphone contract after i made a new DSL connection contract with them but they are unable to provide 250 mbps instead offering 100 mbps. God finally helped me getting rid of this worst ever company with worst ever customer service.

And you know what, they charged me 40 euro for address change

This is the worst internet provider you could chose.

I am cursing myself daily for picking this one. It's expensive, there is daily internet cut, daily lags. Everything is so bad. I have never experienced such bad internet provider.

I am counting the days until I can break my contract.

I wish 0 stars was possible.
I have been a customer for over 4 years. I wanted to cancel my contract since my new apartment does not allow Vodafone. I have tried three times to cancel and they continue to try to elongate the cancellation process. They have called, texted, called again. Each time being incredibly rude. Won't answer my questions and have given me a fake number to call to answer my questions. They have also hung up on me when I tried to ask my questions. I would have been open to keeping my cell phone account with them but now I want absolutely nothing to do with them. I am completely appalled. I know German's are not known for their customer service but this is a whole new level of disrespect. Do not start a contract with them.

I have been trying to cancel my contract with them. The first time I booked the call, I got the call on the requested time but the person spoke German. I spoke English. I requested if he speaks English he said "Nein". just that is it. no sorry, no thank you and the call was cut.
Then I have email them almost 3 times asking the same question and first time I got the auto-forwarded email on visit webiste to see return label. I then emailed again as I had question with invoice and return both. I got the email saying I should book a call. How hard is it to answer my question? They just stick to the email templates they have and are not at all helpful. If I book a call it will be the same process, the person will hang up on me b/c my german is not that good.

I cancelled my mobile plan for extra fees. internet disconnects multiple times a day.

each week is at least a few days no internet sometimes entire day. This continues for yeas. Ping totaly instabil.
near imposible to get support.

Absolutely pathetic.
Vodafone has pretty much as much competence in setting up internet as I do. The difference is that setting up internet is not my job.
The technician was scheduled 2 weeks in advance to come hook up my dsl. I have been getting persistent calls and messages form vodafone reminding me to be at home on that day. The technician did not show up. Calls to customer service produced a series of clueless reps telling me to 'just wait'.
No compensation was offered. 5 days in, I still have no internet at home and customer service number has a 15min waiting time.

I have never seen such an awful internet connection. I made a huge mistake, signing a contract mit them.

It's absolutely impossible to get any support from Vodafone.

I cancelled my contract with them 6 months ago due to their shockingly bad customer service (and consistent overcharging for services I didn't sign up for). They have still continued to charge me despite the cancelled contract. It's completely impossible to contact anyone about it to get any support.

I am currently travelling and not contactable on a German phone number. But able to contact through email or an international phone number. It's impossible to get in touch with Vodafone through these methods. And their web support form keeps having errors without showing any useful error message.

I am very happy to be leaving Vodafone. Now just need them to stop incorrectly charging me.

I have never felt more unwelcome as a customer than I did with Vodafone Germany. Over several calls in June 2025, I repeatedly asked for an English-speaking agent—and here’s what happened:

No one would assist in English. Each time I requested to continue in English, I was bluntly told “We are a German company; we only speak German.”

Aggressive attitude. On one call a representative actually snapped that Vodafone “delivers service only in German,” making it clear my request was a nuisance rather than a basic accommodation.

Misleading “English hotline.” They handed me a number billed as an English line; it turned out to be an automated WhatsApp bot… in German.

Same refusal every time I reached a live person. Even when I finally spoke to a human, the scripted answer was identical: No English support.

Vodafone markets itself internationally but evidently treats non-German speakers as second-class customers. Being denied help—let alone common courtesy—is unacceptable in 2025. If you expect even minimal support in English, steer clear of Vodafone Germany.

Very disappointed.
The internet was unreliable, and the customer service was confusing and inconsistent. I canceled my contract, returned everything immediately, and still received a bill weeks later – even though I didn’t use the service at all. This has not happened in the past. Overall, not a good experience.

Worst internet I had in my life, packet loss over packet loss, there is no week where there isn't a problem with it, crazy prices for this little performance and it just been awful the last 3 months..

I made the mistake of switching from telkom to Vodafone and now it's difficult for me to work from home because of unstable internet.

One of the worse internet services in the world, even third world countries dont have auch internet that we have in germany.
Vodafone can win the prize for worst internet provider in the world, if you are looking to buy their service, DON'T DO IT.
They charge you every month with an internet service disconnecting every 30 minutes, when you call some random dude answered and tells you all is good while everything is disconnected.