A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... See more
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Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... See more
Company replied
Absolutely love our new coffee table. Customer service/communication was excellent, from day of placing our order to day of delivery. Everyone went out of their way to make sure the product arrived on... See more
Company replied
Really excellent support from Emma throughout the process of ordering and arranging delivery for our sideboard. Thank you! We're delighted with the piece of furniture - it looks great, really clean l... See more
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Company details
Written by the company
At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.
Contact info
11-12 Old Bond Street, W1S 4PN, London, United Kingdom
- 020 7310 8880
- sales@vivalagoon.com
- www.vivalagoon.com
4.7
Excellent
405 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Viva Lagoon
Dear Helen,
Many thanks for the feedback.
We are glad to hear that you like the product.
Kindest regards
Kheira
Responsive service, however didn't advise of long shipping time at checkout.
I was hesitant between giving 4 and 5 stars for this review. The product arrived at my home in perfect condition, and Viva Lagoon was very communicative about the shipping and responsive to my queries. They lost a star because it took so long for it to arrive (I ordered on 30/8 and it arrived on 15/10) and I felt that they didn't accurately set expectations. When I purchased it, it looked like the item was in stock and ready for delivery. Most likely the delay was totally out of their control (joys of modern supply chain issues), however had I know there was a 6-7 week lead time I might have looked at alternatives...
18 October 2021
Reply from Viva Lagoon
Dear Paul
Thank you so much for your feedback and I am so sorry that you waited longer than we anticipated.
Your order was due to arrive in the previous shipment from our supplier and it would have arrived within the lead time we showed on our website but, unfortunately, it stayed behind by mistake and the next shipment was a few weeks later.
I apologize for this inconvenience and I hope you will enjoy your Kubo Laundry Basket for many years to come.
Kindest regards
Kheira
Excellent service contact to check…
Excellent service contact to check delivery and small problem sorted very quickly
16 October 2021
Reply from Viva Lagoon
Dear Jean,
We are very pleased to hear that you were happy with our service.
Kindest regards
Kheira
Reply from Viva Lagoon
Thank you for your feedback Karen.
We hope to see you again soon :-)
Brilliant!
Service was excellent, items arrived promptly and well packaged. I was kept informed about my order and delivery. Very pleased.
6 October 2021
Reply from Viva Lagoon
Hello Chrissie,
Thank you very much for your feedback we are very happy that you are happy :-)
We hope to see you again soon.
Kind Regards,
Emma
Reply from Viva Lagoon
Thank you for your feedback. We are glad that you are happy with your purchase. Hope to see you again soon :-)
Beautiful Coffee Table
I had a problem with my first delivery which was dealt with immediately and the item was picked up and replaced very fast at no expense to myself.
I now have a beautiful new glass coffee table that looks stunning and fits into my space perfectly.
27 September 2021
Reply from Viva Lagoon
Hello & thank you so much for your review.
We are sorry for the issue with the table yet we are very happy that your table is all good now.
Thank you for shopping with us and we hope to see you again soon :-)
Not only did my large glass coffee…
Not only did my large glass coffee table arrive on time, it was neither broken nor scratched nor both so very pleased indeed. Good quality snd great service - thank you!
19 September 2021
Reply from Viva Lagoon
Hello Penny. Thank you so much for your review. We are very happy that your experience was so positive :-)
We hope that you enjoy your glass coffee table & also hope to see you again soon :-)
Kind Regards,
The team @ Lagoon
Beautiful vase , excellent service
Beautiful vase . Easy to order . Excellent service . Lagoon rang and discussed order . Good communication . Safe arrival of vase - well wrapped . Fast delivery .
17 September 2021
Reply from Viva Lagoon
Good Morning Sally. Thank you for your review.
We hope to see you again soon :-)
The product we ordered was going to…
The product we ordered was going to have a longer lead time than what we had originally been told when ordering.We we’re given an an option to have an alternative product.We agreed to look at the alternative unfortunately it came damaged.After a bit of messing about we received the stools.Because one of the stools was damaged we asked for a discount which was dismissed out of hand.Whether or not the person in charge thought we were exaggerating the damage I do not know.Five days later we were told they would accept our offer.Confused yes we are but we are happy with the conclusion.Throughout the whole process I must stress that Emma’s actions were exemplary.
16 September 2021
Reply from Viva Lagoon
Dear Ray
Thank you for the feed back.
I am sorry for the inconvenience.
There was some imperfection in the base of one of the stools that we sent you as an alternative, due to the fact that it is handmade. You asked for a discount but since we had another one in stock, we decided to send it as a replacement and collect the one that you were not happy with. But on a close inspection we decided that you might not be happy with it either. So, we decided to provide you with the discount that you asked for.
We were just trying to find the best solution for you.
I am glad to hear that you were happy with Emma's help.
Kindest regards
Kheira
Reply from Viva Lagoon
Thank you Mirta.
We are very pleased that we were able to help you.
Have a lovely day :-)
Fantastic company
Thank you to Emma and the team at Viva Lagoon, I ordered two lamps, which are fantastic.
The service I received from this company was excellent I will certainly buy again from them and can highly recommend their five star service
13 August 2021
I cannot fault this company
I cannot fault this company. The item I bought was keenly priced. Once ordered they made sure I was aware of delivery time scales and they stuck to them.
A really nice lady called me to arrange delivery, which was on a sunday, which was great for me and then checked when it had arrived that I was happy with everything. The delivery driver who I think works for them, not a courier company, was very nice and helped me check the item as it was a heavy glass item before leaving and making sure I was happy. I will definitely shop here again.
9 August 2021
Easy to order.kept well imformed of…
Easy to order.kept well imformed of progress and fast delivery . Item perfect and well packaged .
26 July 2021
Tableware
The items arrived quickly and securely wrapped. And they were as beautiful as I’d hoped!
17 July 2021
Excellent service
12 July 2021
Love my swing and lever lamp
9 July 2021
excellent service and communication
the service and communication from Emma throughout a challenging period for sourcing products has been excellent. Thank you
6 July 2021
A supplier to be used again and again!
Ordered, acknowledgement, delivery all smooth sailing. Will definitely use this company again. Very efficient. 👍🏆
4 July 2021
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