Viva Holidays offered a two centre holiday I couldn't find anywhere else: 3 nights Marrakech and 7 nights Agadir. Pankaj was great, he tailored our flight times and hotel choices to get exactly the it... See more
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Review summary
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Reviews shaping this summary
We booked a multi city trip to Italy with Harsha and I am genuinely blown away how well it all went for our family. We travelled by train to each city and our hotels were located really well to each... See more
Company replied
Excellent service from Madhav who twice altered the package to the exact flights and hotel locations that we were after. Speedy turnaround, instant flight, accommodation details by emails. Easiest t... See more
Company replied
Easy booking, with phone call follow up with a dedicated person. My dedicated person was Madhav. He was very polite, friendly and nothing was too much trouble. He made the booking process easy & stra... See more
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Company details
Written by the company
Viva Holidays is one of the most dynamic and forward thinking online travel retailers on the web today. Our Travel Editors are passionate about what they do and it shows. They tirelessly search the world, (both real and virtual!) to find the very best deals on flights, accommodation and transfers, so all you need to do is click on whatever takes your fancy.
Peace of Mind Gurantee
Viva Holiday Peace of Mind Guarantee
Introducing the Viva Holidays Peace of Mind Guarantee!
Enjoy free amendments up to 8 weeks before your departure date!
Look for the 'Peace of Mind Guarantee' message next to any of our holidays and rest assured that you can make changes free-of-charge up to 8 weeks before your departure date (fare difference may apply).
Plus, all our holidays are ABTA and ATOL protected.
Contact info
Central House, 1 Ballards Lane, N3 1LQ, London, United Kingdom
- 02086297037
- support@viva-holidays.co.uk
- www.viva-holidays.co.uk
Design your own trip
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superb holiday from start to finish all…
Superb holiday from start to finish all the information given was spot on the hotels were outstanding and the train transfers between each city was stress free couldn’t wish for any more outstanding service would totally recommend
26 May 2026
Unprompted review
Reply from Viva Holidays
Dear Ian,
Thank you so much for your fantastic review! 😊
We are delighted to hear that you had a superb holiday from start to finish. It's wonderful to know that all the information provided was accurate, the hotels exceeded your expectations, and the train transfers between each city were smooth and stress-free. 🚆✨
Your kind words mean a great deal to our team, and we are thrilled that you found our service outstanding. Thank you for your recommendation — it truly means a lot to us. 🌟
We look forward to helping you create many more memorable holidays in the future! ✈️🌍
Warm Regards,
Team Viva Holidays
Portugal Holiday
The company was very attentive and had an eye for attention to detail and to try and ensure that they provide you with the holiday experience you desire. Bikram arranged our holiday schedule for us and went backwards and forwards trying to ensure we got the flights, connections and hotel locations we were after in order to enhance our experience. A big thanks Bikram
1 June 2026
Unprompted review
Reply from Viva Holidays
Dear Paul,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that you enjoyed your holiday to Portugal and that the planning process met your expectations. Providing personalized service and attention to detail is something we take great pride in, so it is especially rewarding to know that Bikram was able to help create an itinerary tailored to your preferences. We will be sure to pass along your kind words and appreciation to him.
Thank you for choosing Viva Holidays to help plan your trip. We are thrilled to have been part of your travel experience and look forward to assisting you with many more memorable holidays in the future.
Warm regards,
Team Viva Holidays
This is my 2nd time booking my holiday…
This is my 2nd time booking my holiday with Pankaj at viva holidays. Once again he has proven to be so helpful in tailoring our holiday to our specific requirements. Pankaj is knowledgeable and patient and really goes out of his way to accommodate- I cant sing his praises highly enough - he’s a real professional with a very personal touch !
31 May 2026
Reply from Viva Holidays
Hi A Bains,
Thank you for your wonderful review! 😊 We're delighted to hear that Pankaj once again provided excellent service and helped tailor your holiday to your specific requirements. His dedication, patience, and personal approach are qualities we truly value. 🌟
We greatly appreciate your continued trust in Viva Holidays and look forward to helping you plan many more memorable trips! ✈️
Warm regards,
Team Viva Holidays
Puglia holiday booking
We received the best support form Pankaj in the various iterations for our holiday booking. he was understanding and listened very carefully to my requests. We now have booked a good deal. Roll on September!
30 May 2026
Unprompted review
Reply from Viva Holidays
Hi Perkins,
Thank you for your fantastic review! 😊 We're delighted to hear that Pankaj provided excellent support throughout the booking process and took the time to understand your requirements. 🌟
We're thrilled you secured a great deal, and we hope you have an amazing holiday in Puglia this September! ✈️☀️
Warm regards,
Team Viva Holidays
Multi centre Italy holiday
We booked a multi centre holiday for 2 adults in Italy in March 2026. After looking on the high street for travel agents, we found Viva Holidays online. We spoke to Vaibhav-VK. He put together a 3 centre holiday from UK to Venice for 2 nights, then a train to Florence for 2 nights, then a train to Rome for 4 nights. All included the train times and tickets, flights and 4 star hotels, all within walking distance of the train stations and with breakfasts included in all. We cannot thank Vaibhav enough. All fell into place perfectly and for a very agreeable price. We will definitely be using Viva Holidays again.
4 March 2026
Unprompted review
Reply from Viva Holidays
Hi Angela,
Thank you for your wonderful review! 😊 We're delighted to hear that Vaibhav helped create the perfect Italy itinerary and that everything came together smoothly. 🇮🇹✨
We truly appreciate your kind words and are thrilled that you found great value in your holiday. We look forward to helping you plan your next trip! ✈️
Warm regards,
Team Viva Holidays
Diya was very helpful and tailored the…
Diya was very helpful and tailored the holiday package to my liking for me
26 May 2026
Unprompted review
Reply from Viva Holidays
Dear Yas,
Thank you for your lovely feedback! 😊
We’re so happy to hear that Diya was helpful and able to tailor the holiday package according to your preferences. Providing a personalized experience is always our goal ✈️🌍 We truly appreciate your support and hope you have an amazing holiday!
Kind Regards,
Team Viva Holidays
Italy holiday
We wanted to book a holiday to Italy where we have always wanted to go so decided to go through viva holidays as wasn’t sure the best way to book, we spoke to Vicky who was really helpful, he went through all the options of flights and hotels and transfers to each hotel across Italy, where we wanted to stay, he got us the best deals and really good price for what we wanted, I found Vicky very friendly and personal and put us at ease after all the questions we kept asking him, I will definitely use Vicky and viva holidays again if we are planning another holiday
Many thanks Vicky
26 May 2026
Unprompted review
Reply from Viva Holidays
Dear Chris,
Thank you so much for your wonderful and detailed review! 😊
It’s fantastic to hear that Vicky was able to help you plan your dream holiday to Italy and guide you through all the options for flights, hotels, and transfers ✨ We’re so pleased to know he found you the best deals and made the whole process feel easy and comfortable.
It’s especially lovely to hear that Vicky’s friendly and personal approach helped put you at ease and answered all your questions along the way.
We truly appreciate your kind words and are delighted to hear you would book with Viva Holidays again. We hope you have an amazing time in Italy and look forward to helping you plan your next adventure! 🌍✈️
Best Regards,
Team Viva Holidays
Phone call was answered very quickly…
Phone call was answered very quickly (several times).
Assistant MMadhav was very helpful & patient. Explained the trip well & advised of different options.
No "hard sale"
Returned phone calls when agreed.
24 May 2026
Reply from Viva Holidays
Dear Mandy,
Thank you for your wonderful review! 😊
It’s great to hear that your calls were answered quickly and that Madhav was helpful, patient, and took the time to explain the trip and different options clearly ✨
We’re especially pleased to know you appreciated the no-pressure approach and reliable follow-up with returned calls as promised.
We truly appreciate your feedback and look forward to assisting you again in the future! 🌍✈️
Best Regards,
Team Viva Holidays
Madhav was excellent
Madhav was excellent, nothing was too much trouble, he explanied everthing and helped me all the way through the booking process.
23 May 2026
Reply from Viva Holidays
Dear Gary,
Thank you for your wonderful review! 😊
We’re delighted to hear that Madhav was excellent and provided such helpful support throughout your booking process ✨ It’s great to know he explained everything clearly and made the experience smooth for you.
We truly appreciate your feedback and look forward to assisting you again in the future! 🌍✈️
Best Regards,
Team Viva Holidays
Reply from Viva Holidays
Dear Sarah,
Thank you for your kind feedback! 😊
We’re glad to hear you found our service helpful, quick, and knowledgeable. It was a pleasure assisting you, and we truly appreciate your support. ✨
We look forward to helping you again in the future! 🌍✈️
Kind Regards,
Team Viva Holidays
Harsha the arranger was amazing and is…
Harsha the arranger was amazing and is so patient really took his time to ensure we had what we were looking for
19 May 2026
Unprompted review
Reply from Viva Holidays
Hi John,
Thank you so much for your wonderful feedback. We’re delighted to hear that Harsha provided such patient and attentive service while helping arrange your holiday.
Ensuring that our customers find exactly what they are looking for is always our priority, and it’s great to know Harsha took the time to make your experience a positive one. Your kind words will certainly be shared with him.
We truly appreciate your support and look forward to assisting you again with another memorable holiday in the future.
Warm regards,
Team Viva Holidays
Swiss holiday
Fantastic service from start to finish by Diya Her service was truly second to none. She was incredibly patient throughout the entire process, taking the time to answer every question and ensuring everything was explained clearly. Her knowledge and expertise were exceptional, and she always provided valuable advice and guidance to help us make the right decisions. Nothing ever felt like too much trouble, and her dedication to customer satisfaction really stood out. Professional, friendly, and highly efficient — an absolute pleasure to deal with. I would highly recommend her to anyone looking for outstanding travel service. Thank you for making the whole experience smooth and stress-free. Diya Wishing you all the very best for the future 🌷
19 May 2026
Unprompted review
Reply from Viva Holidays
Dear Jyoti,
Thank you so much for your wonderful and heartfelt feedback.
We are absolutely delighted to hear about your fantastic experience planning your Swiss holiday with Diya. Your kind words about her patience, professionalism, expertise, and dedication truly mean a lot to us. We are proud to have team members like Diya who go above and beyond to ensure every guest enjoys a smooth and stress-free experience.
Your appreciation and recommendation will certainly motivate and encourage her even further. Thank you once again for placing your trust in Viva Holidays.
We wish you many more incredible travel experiences ahead and look forward to assisting you again in the future.
Warm regards,
Team Viva Holidays
Madhav did a great job of sourcing us…
Madhav did a great job of sourcing us the best deal and price matching 👏
19 May 2026
Reply from Viva Holidays
Dear Bethan,
Thank you so much for your lovely feedback!
We’re delighted to hear that Madhav was able to source the best deal for you and assist with price matching to ensure you received great value for your holiday. ✈️🌍
Your kind words truly mean a lot to our team, and we hope you have an amazing trip filled with unforgettable memories.
Warm regards,
Team Viva Holidays
Listening staff worked hard to deliver the options we requested
Listening staff worked hard to deliver the holiday we were looking for especially Pankaj offered solutions to our questions to taylor the package to suit
19 May 2026
Unprompted review
Reply from Viva Holidays
Dear Kenneth,
Thank you so much for your wonderful feedback!
We’re delighted to hear that our team listened carefully and worked hard to deliver the holiday experience you were looking for. A special thank you for recognising Pankaj’s efforts in offering solutions and tailoring the package to better suit your needs. ✈️🌍
Your kind words truly mean a lot to us, and we hope you have an amazing holiday filled with unforgettable memories.
Warm regards,
Team Viva Holidays
Excellent customer service from the…
Excellent customer service from the most helpful advisor Bikram, all my questions were answered
17 May 2026
Unprompted review
Reply from Viva Holidays
Dear Customer
We’re delighted to hear that you received excellent customer service from Bikram and that all of your questions were answered. We will be sure to pass along your kind comments to him and the team.
We truly appreciate your support and thank you for choosing Viva Holidays
Best Regards
Viva Holidays
Reply from Viva Holidays
Dear Philip
Thank you for your lovely feedback
We’re so pleased to hear that you found our team very good and helpful in arranging your trips. Your kind words truly mean a lot to us, and we’re happy we could assist you.
Thank you for choosing Viva Holidays, and we hope you have an amazing trip
Best Regards
Viva Holidays
Booked my Secret Escapes holiday from…
Booked my Secret Escapes holiday from Milan to Switzerland with VIVA Holidays , the agent DIYA was very courteous, clear and efficient in dealing with my booking .
12 May 2026
Unprompted review
Reply from Viva Holidays
Dear Henry,
Thank you for your wonderful review! 😊
We’re delighted to hear that your Secret Escapes holiday booking from Milan to Switzerland went smoothly and that Diya provided courteous, clear, and efficient service throughout ✨🚆
We truly appreciate your feedback and hope you have an amazing trip. We look forward to assisting you again in the future! 🌍✈️
Best Regards,
Team Viva Holidays
First Class Service
Madhav built us a fabulous holiday for next year with extreme patience, considering all our questions. He was extremely knowledgeable and sensitive to our needs. We will be planning further holidays together and have no hesitation in recommending Madhav and returning to him for his help in the future. What a wonderful service. Thank you
15 May 2026
Reply from Viva Holidays
Thank you so much for your lovely feedback, Carole! 😊
We’re delighted to hear that Madhav was able to assist you with patience and care while planning your holiday. Your kind words and recommendation truly mean a lot to us. ✨
We look forward to helping you plan many more wonderful holidays in the future! 🌍✈️
Warm regards,
Team Viva Holidays
Process was easy
Process was easy
amit was helpful, my only criticism was I was called on Sunday morning and everything including payment had to be done there and then. I was not at home so was a little inconvenient. However, if that is Viva Holidays policy, this is not a criticism of Amit, who was polite and helpful.
10 May 2026
Unprompted review
Reply from Viva Holidays
Dear Karen,
Thank you for your lovely feedback!
We’re so pleased to hear that Amit was polite and helpful throughout your booking process. We also appreciate you sharing your experience regarding the Sunday morning call and understand how that may have been a little inconvenient when you were away from home.
Your feedback is truly valuable and helps us continue improving our customer experience. Thank you again for choosing Viva Holidays, and we hope you have an amazing trip ahead!
Warm regards,
Team Viva Holidays
Madhav Was so helpful and made booking…
Madhav Was so helpful and made booking our trip so easy. Now we have to wait until we go.
I would highly recommend as this experience was made so easy with my best interest taken into consideration with making it affordable.
10 May 2026
Reply from Viva Holidays
Dear Jo Wells
Thank you so much for your wonderful feedback!
We are delighted to hear that Madhav was able to make your booking experience easy, affordable, and stress-free while keeping your best interests in mind.
Your kind recommendation truly means a lot to us, and we’re very excited for you to enjoy your upcoming trip. We wish you an amazing holiday and look forward to assisting you again in the future! Thanks Regards Viva Holidays
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