VITYBOX Reviews 62

I was looking forward to use this product but unfortunately I did not receive the product despite receiving a confirmation that my order was received.
It was impossible to contact customer services or get any support to resolve the problem

My last resort was to ask someone who have direct contact with the company to get help to get my money back

It took over 1.5 months to get it back. No apologies and no good will gestures.
I would not risk purchasing anything directly from them

I've tried to cancel my subscription several times without luck. The order I paid for in February still hasn't arrived.

Very poor customer service .
They have got no UK contact number and do not reply to the emails .
Customers are not able to unsubscribe through their customer accounts. They want customers to contact their customer service for this reason which is non existing .
Very disappointing .

Bad service.. never received the package of vitamins and they charge for the auto fill. Never reply to emails.

Items were paid for but not delivered and the website was offline for several weeks.

I have tried to cancel this ongoing order twice due to leaving the country for a prolonged period of time. Money is STILL being taken out my account...and today TWO lots were taken!

WHY??

What a shame to ruin the reputation of what has been a good product by continually ignoring my request to cancel.

No reply to my emails on either cancellation request. Disgraceful business ethic.

DO NOT BUY THIS product they take money and do t send product

Was great but February order cancelled due to ‘manufacturing issues’ and nothing since.

Have used the product for a few years. Delivery was always hit and miss. Payment recently taken and no product delivery . Website has now vanished. Have just done a charge-back with AMEX.
BUT OMG… I’ve also just done a check on these guys on Companies House 3 guys in a rundown service office west london, company clearly little revenue and looking like plenty debt. Plus they have a few other directorships of tiny companies some no longer trading. I did find a residential address for one of them in Watford. How the hell did they get this good product and packaging!!?? Clearly bought it some place and had repackaged. Wish I’d done this kind of check b4 i jumped, got me wondering what I’ve been consuming 🤔

DO NOT USE THIS COMPANY, 3 months of payments taken and no product received, 5 emails sent with no response, you can’t cancel subscription online you have to email them to no response. Phone number on website is out of use. Had to call my bank to block payment and hopefully get my payments back

I really like the product but shipment of the product isn't always every month, even though they take the money out of your account. There is no email to let you know the reasons for delay. Customer Services are appalling at responding and if you are lucky to receive one, it is weeks later. I would have thought the whole point of taking collagen is to ensure it's taken on a daily basis to get the best benefits from it, except you run out of supplies on a regular basis. You receive an email to say your order is being processed and they will notify you that they will let you know when it has shipped. They take the payment and don't ship it. I have paid for my shipment for Feb 22 and am still waiting for it. Now I have been deducted payment for Mar 22 - who knows when I will receive these shipments!!

In addition if you want to cancel, you have to email Customer Services....who then take forever to respond.

I have been with them for a few years....definitely gone downhill. Would NOT recommend.

Ditto all the reviews below - used to be good, now just take money and don’t deliver! 2 months running and don’t seem to support cancelling your account. Seems highly fraudulent, will report to authorities

Have not responded to my emails, have not received my order but payment has been taken. Had to speak to my bank- very very poor customer service!
Been a customer since 2019 with them so a huge let down on their side.

Their customer service is very disappointing. They took my money for my November ordered and the order never arrived. I tried to contact them via phone, email, online chat and Instagram. I only received a response a month after I contacted them (and give up) saying that the item was delivered, I responded back saying that the delivery was definitely not to my address... And up to now I'm still waiting for a response.

Worst customer service I've ever experienced. They don't reply to emails.

No product (2 weeks late) though they have taken my money. No reply from Customer services. Product has been late at least since November. Love the product itself so this is a real dissapointment.

Subscriptions are always late, no one responds to emails and messages yet they take the payment from your account as scheduled. I have never received the product on time in the last 6 months

I really liked Vitybox, until I tried to cancel an order which I had forgotten to skip. Coty box have taken my payment, not delivered it, but won’t respond to my emails about the refund. I cannot seem to cancel my account or get my refund and, as another customer points out, there is only a USA number to call. So not great customer service at all, although the product is good.

UPDATE: two weeks later and another payment has been taken from my account despite my many many emails to cancel the subscription. I have tried calling both the UK and USA phone numbers - both bogus. I have reported this to my credit card company and contacted Vitybox several times again - totally ignored. DO NOT USE THIS COMPANY