Vitilanebike Reviews 77

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and robust build, often highlighting the impressive performance and comfortable riding experience. Many people are delighted with the user experience, finding the bikes easy to assemble and navigate, with reliable battery life and impressive speed. The delivery service is frequently noted as fast, well-communicated, and with secure packaging. However, some customers also noted issues with customer service, describing it as unhelpful or unresponsive when problems arose. A few people mentioned receiving bikes with minor defects or missing parts, and some expressed dissatisfaction with the company's handling of these issues.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the build quality, durability, and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the build quality,... See more

User experience

Reviewers highlight positive aspects of user experience, praising the bikes for feeling stable, responsive,... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the fast delivery... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the... See more

Based on these reviews

Rated 4 out of 5 stars

Honestly I can not really fault this e-bike it has great performance and range feels agile like a normal folding bike . My only issue is the stock saddle provided it’s ok but unfortunately uncomfortab... See more

Rated 4 out of 5 stars

These Chinese E Bikes come in various different forms and lots of different brand names, but in my opinion they are great value for the money here in the UK, they are amazingly priced... See more

Rated 4 out of 5 stars

When I received my vitilan T7 pro the box was open but when I unpacked it it was fine well packed out box happy with my new bike I give it 4 stars would have been 5 stars if the box was not open thank... See more

Rated 5 out of 5 stars

Love, love, love my Vitilan i7Pro! It's fast, it looks fab (colour green and gold); I've had several comments on how smart it looks when riding it. Customer support were great, very quick to respond w... See more

Rated 5 out of 5 stars

Ordered an i7 Pro Folding bike in January 2024. Bike came on time and packed well with no shipping damage. I added a basket, extra lights and a mirror and put it in my SUV for a cross country vacation... See more

Rated 5 out of 5 stars

I’ve been using this Vitilan bike for over two years and have been very happy with it. The battery performance is excellent, and the bike feels solidly built with high-quality materials. When I f... See more

Rated 5 out of 5 stars

I purchsed Vitilan U7 bike. Arrived within the quoted time and packed very well. Easy assembly of the bike. I am most impressed with the customer service, I contacted them as I had one question and th... See more

Rated 5 out of 5 stars

Pleasantly surprised – Vitilan U7 Step-Thru is a beast! I was a bit nervous ordering as I hadn’t heard of Vitilan before, but the U7 Step-Thru has seriously impressed me. Build quality is solid, it... See more

Rated 1 out of 5 stars

I had a new i7 pro delivered and on fitting the parts and inspecting the bike is noticed a wobble from the rear gear cluster. Despite supplying customer service with video evidence showing the faul... See more

Rated 5 out of 5 stars

A bit cautious about buying an e bike , liked the look of the t7 so bit the bullet . Delivery time was quick , a few days , easy to assemble , even for a novice 🤔 The bike itself is excellent, takes... See more

Rated 5 out of 5 stars

Ordered the T7 pro, fast delivery and kept updated throughout. The bike takes a bit of getting used to as its quite heavy but its a great bike and has a good battery range so you can go on some long d... See more

Rated 1 out of 5 stars

I wish I had read these before ordering. This is a scam. The company is presented as British, but it isn't, it is Chinese. The bikes are defective, and I have had to replace a plug socket after the... See more

Rated 5 out of 5 stars

Ordered this bike online at the recommendation of a close friend, and it arrived promptly. My friend assembled it and we have thoroughly enjoyed biking together. It fits me perfectly, and every detai... See more

Rated 5 out of 5 stars

I have had this bike for a couple of weeks now and I have to say it’s an awesome fauldable e bike straight out the box it’s preformed faultless. I have brought upgrades to this bike also as in the rac... See more

Rated 5 out of 5 stars

Like anyone, I was a bit nervous about spending this much money for an ebike, but once I got it assembled and got on it for the first time, I was super excited. This thing is a beast! I love it's spee... See more

Rated 5 out of 5 stars

We bought the bikes last year we go out on them all the time really good bike good strong quality. We went on a four hour bike ride the other day and still have charge left very comfortable very relia... See more

Rated 5 out of 5 stars

Fast delivery, bike setup was easy and looks great, bike not used properly yet as bought as a Christmas present but had a little test and can’t fault anything.

Rated 5 out of 5 stars

My boyfriend and I got these bikes because my in laws have them and we LOVE them!! We ride them almost everyday and we take them downtown bar hopping and back home and still have 2+ bars left on the b... See more

Rated 2 out of 5 stars

this week i geret my bicykle and find that its problem wiht foot ? the cant standing right and falling very easi so we try faind solucion but is problem anyway with that .. another think its the spee... See more

Rated 5 out of 5 stars

Bought 2 bikes for camper travel in August , didn't take long to master the screen and parameters etc, the build is second to none robust is an understatement, very comfy , originally ordered jasion... See more

Rated 1 out of 5 stars

I am extremely disappointed with Vitilan’s customer service. I arranged a return and the items were collected over a week ago, yet they still refuse to process my refund. Their excuse is that the... See more

Rated 1 out of 5 stars

The bike was bought mid 2024 and within a few weeks the 24h error appeared, tried to get help but was told to look on YouTube and follow it.. bike under warranty at that time but still no real help.... See more

Rated 4 out of 5 stars

This bike is cool put over 200 miles so far no issues! Fast delivery! Assembly was easy! Only issue had to modify the front fender so it didn’t hit the control box and put a different seat on it oem... See more

Rated 5 out of 5 stars

The bike was delivered very quickly. The bike was easy to assemble and even came with tools. The ride is so comfortable. My first e-bike was. Cyrusher, ‘Rider’ model 650. I still have it and it perfor... See more

Rated 5 out of 5 stars

The delivery experience was good and bike came almost fully assembled, took no time at all to put it together. Good quality and have really enjoyed having it. Very satisfied with this purchase.

Rated 5 out of 5 stars

I couldn't be happier with my Vitilan. It's been wonderful with good battery life, and exceptional durability. I've had mine over a year and a half and it's been flawless.

Rated 5 out of 5 stars

Great bike , very quick & better than i thought once it arrived, battery good & lasted a long time, been a month and still very happy no issues so far.

Rated 4 out of 5 stars

We purchased two v3 folding bikes to take with us camping. We have used them a lot and really like them. As 65 year olds we are able to get places we otherwise could not. They are very stable, handle... See more

Rated 5 out of 5 stars

Love this bike, the Vitilan U3. Once assembled, had a few queries, contacted Vitilan by email and they responded and resolved the issue!!! Really pleased with the service.

Rated 4 out of 5 stars

After a lot of research and with a degree of trepidation I ordered two folding U7’s for our motorhome. They arrived on time and well packed. My main reason for buying these was that the revie... See more

Rated 5 out of 5 stars

BIKE IS VERY WELL BUILD COULOUR IS EXALANT BRAKES ARE VERY GOOD COMFY TO RIDE YOU FEEL SAFE WHEN RIDING ALL ROUND WOUL RECOMEND

Rated 1 out of 5 stars

THEY ARE TERRIBLE WITH SUPPORT. NO WAY TO CONTACT THEM BUT EMAIL?? No phone support, so emailing back and forth VERY annoying!! Then they tell you to take it to a bike place to get service?? WTH? Wo... See more

Rated 2 out of 5 stars

Upon arrival the locking mechanism on the handlebars was faulty. I had to resort to using a cable tie to fasten it. Also the plastic ring which holds the seat pole in place, has slid to bottom of the... See more

Rated 5 out of 5 stars

Me and my wife share a bike. One day she’s on the Vitilane e-bike and I’m stuck with a boring normal bike. The next day I’m on the Vitilane e-bike. Those are my favorite days. I have the big wheel... See more

Rated 5 out of 5 stars

Shipping was quick and the the ebike is brilliant. I love it. I live in an area where there are very, very steep hills and it eats them up no problem. Customer service quick in response to all enq... See more

Rated 4 out of 5 stars

Overall we are happy with our ebikes. The only issue is have had so far is anything error code 22 where I have to wiggle my wires for the throttle. Otherwise our i7 and u3 have been pretty reliable!

Rated 5 out of 5 stars

I was doubtful about purchasing after reading some reviews on here. The communication and delivery was spot on. The bike is excellent, all as described, very happy with the whole experience.

Rated 5 out of 5 stars

It's a very strong and practical e-bike , can be unlocked for 45 km speed , Also the after sale service is very good 👍 Recommended for all bikers 🙏

Rated 5 out of 5 stars

My husband and I are in our mid-late 60s and wanted e-bikes that were solid and sturdy. These Vitilan bikes were a perfect fit for us! They are great and allow us to explore and bike with confidence.... See more

Rated 5 out of 5 stars

Affectionately dubbed, Sarge...I Love my i7 pro. Quite easily one of my favorite all time purchases. The town I live in is fairly small and this bike covers all ground.

Rated 5 out of 5 stars

Great bike overall. I have over 1000km now. Never failed and battery last really long - 60 to 100km if you sometimes pedalling. I recommend it 100%.

Rated 5 out of 5 stars

This is my first e-bike and I feel really happy with the choice I made I took a while to choose the bike I wanted I liked the look of the i7 with the fat tyres and the beefy frame so I knew that was t... See more

Rated 5 out of 5 stars

I love the vitilian ebike,it is durable and perfect for me and it came pre assembled which makes it easier for to set up.

Rated 4 out of 5 stars

I have the grey V3. Great bike! It's fast and still looks good after a year of use w/ 300 miles on it. Just a few issues. The manual brakes aren't the best nor is the headlight. Even with the better s... See more

Rated 5 out of 5 stars

My wife and I both purchased Vitilan e-bikes close to two years ago, and after extensive, regular use, we can confidently say they have exceeded our expectations. What stands out most is how... See more

Rated 4 out of 5 stars

So far bike has been great , easy to put together,not received my rear bike rack or bag yet .

Rated 5 out of 5 stars

The bike was delivered in just a few days the box had a hole in it from the shipper but the bike had no damage.

Rated 5 out of 5 stars

Great Bike. I ride it to work in the summer and no problems so far. Bit on the heavy side to fold and take battery out but overall a 10 out of 10. Don’t hesitate you will be happy!!

Rated 5 out of 5 stars

We purchased 2 U7 bikes and d have used them many times. They are comfortable, well-made and have rum trouble free


4.3

Excellent

TrustScore 4.5 out of 5

77 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Satisfied customer

Purchased 2 X Vitilan U3 bikes which arrived sooner than expected . Build, quality and performance exceeded my expectations. I had reason to contact customer support regarding a setting and they could not have been more helpful and responsive. Highly recommend 👍🏻

5 March 2026
Unprompted review
Rated 4 out of 5 stars

vitilan T7 pro

When I received my vitilan T7 pro the box was open but when I unpacked it it was fine well packed out box happy with my new bike I give it 4 stars would have been 5 stars if the box was not open thanks from steve

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Bike Buy now.

Great Bike. I ride it to work in the summer and no problems so far. Bit on the heavy side to fold and take battery out but overall a 10 out of 10. Don’t hesitate you will be happy!!

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Two years after purchase

My wife and I both purchased Vitilan e-bikes close to two years ago, and after extensive, regular use, we can confidently say they have exceeded our expectations. What stands out most is how well the bikes have held up over time. We’ve experienced no noticeable battery degradation, which is impressive given how frequently we ride. Range and performance remain consistent, and charging reliability hasn’t changed since day one.

From a build-quality standpoint, the bikes have proven to be durable and well-engineered. There have been no mechanical issues, no electrical glitches, and no components that feel like they were compromised to cut costs. Everything still feels solid and dependable, which speaks volumes about the quality of materials and assembly.

The ergonomics of the ride deserve special mention. The geometry is comfortable and intuitive, making longer rides genuinely enjoyable rather than fatiguing. The bikes feel stable, responsive, and confidence-inspiring, whether cruising casually or riding more frequently as part of a routine.

Most importantly, the overall e-bike experience has been extremely positive. These bikes haven’t just met expectations — they’ve reinforced our confidence in Vindlin as a brand that delivers real quality, not just good first impressions. After nearly two years of ownership with zero issues, it’s clear these bikes were built to last.

Bottom line the Vitilan e-bikes offer excellent long-term value, reliable battery performance, solid construction, and a comfortable, enjoyable ride. We would not hesitate to recommend them based on real-world, long-term use.

Greg

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Reliable eBike

I’ve been using this Vitilan bike for over two years and have been very happy with it. The battery performance is excellent, and the bike feels solidly built with high-quality materials.

When I first purchased it, there was a minor issue with a missing screw on the LCD. I contacted their support team and received a prompt and helpful response. Since then, I haven’t needed to reach out again, as the bike has been very reliable.

The foldable design is a big plus—it makes storage and transportation extremely convenient. Overall, it’s been a dependable and well-designed bike that has held up very well over time.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

6 Star company and EBikes

Me and my wife share a bike. One day she’s on the Vitilane e-bike and I’m stuck with a boring normal bike.
The next day I’m on the Vitilane e-bike. Those are my favorite days. I have the big wheel so I’m able to take it on packed sand and rougher terrain than the average bicycle. At this point we beg each other to be the one on the Vitilane. They have my blessing ! Pick one up. Fast reliable and the charge holds for days.customer service was top notch! 6 stars

31 August 2025
Unprompted review
Rated 5 out of 5 stars

Great bike overall

Great bike overall. I have over 1000km now. Never failed and battery last really long - 60 to 100km if you sometimes pedalling. I recommend it 100%.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Vitilan U7 bike purchase

I purchsed Vitilan U7 bike. Arrived within the quoted time and packed very well. Easy assembly of the bike. I am most impressed with the customer service, I contacted them as I had one question and the response was first class. I am normally a bit wary about buying oveexpensive items on the internet but I can honestly recommend this company

19 November 2025
Unprompted review
Rated 5 out of 5 stars

This is my first e-bike and I feel…

This is my first e-bike and I feel really happy with the choice I made I took a while to choose the bike I wanted I liked the look of the i7 with the fat tyres and the beefy frame so I knew that was they style I wanted but in the end I choose the vitilan i7 because of the brakes being hydraulic and I wanted the bike in white. It came packaged very well it was not too difficult to put together I have taken bikes apart and put back together in my time so I have a little experience in that area but I found it to be simple as and came with a nice little velvet bag with the tools in which I thought was a nice little touch. All in all I would 100 percent recommend the vitilan i7 super fun to ride looks really nice and well made.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

The bike was delivered very quickly

The bike was delivered very quickly. The bike was easy to assemble and even came with tools. The ride is so comfortable. My first e-bike was. Cyrusher, ‘Rider’ model 650. I still have it and it performs well, however, the Vitilan T7 is my preferred ride now. It has better suspension and it looks super cool. I ordered the special paint , it’s a kind of grey/black rainbow metal flake. Everywhere I go she gets compliments on her beauty. Runs great for what I use it for: cruising to my local park, taking her camping and to the beach. Charging is quick(about 6-8 hours from a depleted battry. I would caution buyers to be very careful when installing the rear light on the cargo carrier(if applicable) I ended up pinching the wires when I put it back together, as you have to open up the side case, I was able to splice the wires back and now it’s fine.

2 December 2025
Unprompted review
Rated 4 out of 5 stars

This bike is cool put over 200 miles so…

This bike is cool put over 200 miles so far no issues! Fast delivery! Assembly was easy! Only issue had to modify the front fender so it didn’t hit the control box and put a different seat on it oem is good but not for me I put an extra wide seat on it this bike ain’t for the meek as it is very fast at max settings!

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, bike setup was easy and looks great, bike not used properly yet as bought as a Christmas present but had a little test and can’t fault anything.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

The powerful and impressive Vitilan t7 pro

I've had the vitilan T7 pro for 5 days now, having ordered on the 31st October and receiving my bike on the 8th Nov. The ordering process was simple enough and hassle free. I took advantage of ordering direct from vitilans website, snagging a £150 off code at the till. Vitilan themselves guided me through the process and answered any questions and queries that I wanted to ask. Since buying they have been very supportive and we're happy to replace my broken charger that was damaged in shipping, as well some spare hub nut caps and some touch up paint for a tiny chip on the frame. Now to the bike itself..WOW! what an absolute beast! My last bike was a cyrusher rover 52v 750w 25amp which had both power and speed but immediately when I jumped on the t7 pro, I definitely noticed the step up in power. Sure, its not as quick off the line than other ebikes on the market but I think thats actually quite clever from vitilan, so as to give you a more natural, intuitive feeling but once you get moving the robust 1000w motor really comes to life. I also noticed that when in assist 4,(around 23mph) the motor only uses between 300w-500w to maintain that speed, which again i think is a nice touch from the vitilan team. Its almost like an extra 'super' gear when you engage level 5, then it will give you everything shes got. Although only rated for 1600w of peak power, it actually displays 1790-1802w on a full battery accelerating or climbing. Also, if you leave your charger on for 5 mins after it goes green for full, the battery actually charges to exactly 59.0v..which makes you feel as though you're on a 60v bike! The tektro hydraulic brakes are superior to the logans in my opinion with a bit more bite and stopping power. I opted to swap out the original pedals and handle bars for lighter, carbon ones which adds to its look and saves a few grams. The dnm ao-08rc rear shock i feel is underrated, in my opinion it's one of the best options for its price range, although I feel a heavier rider may benefit a little more from it as I am only 60kg and haven't managed to use all of the travel (35+2). The uding 105mm airforks have been good so far, I've even done some light to medium off roading with the forks and shock fully opened and i was impressed with the smoothness of the ride and could hardly feel any bumps or much vibration at all. I maybe used 3/4 of rear travel and about half the fork travel. It has performed well and So far, I've had it up to 35mph top speed. The bike ships locked at 25km/h, however it explains how to unlock advanced settings and adjust the speed, amps ect..within the manual. You can also enable/disable cruise control function at the touch of a button. The display i love, the ukc1+ is adaptable, functions well and is easy to see and navigate. So far im 12 miles in and it is still at 54.1v. The pedal assist is responsive and kicks in almost immediately. Pedal assist 4 will take you up to 22-23mph but then beware because assist level 5 is not for the fainthearted! That's when the motor gives full power and and will take you to at least 34mph. The bike feels sturdy, well built and I feel safe while riding it. It does have a smaller turning circle than single clamp fork bikes but if you adjust the stoppers a little, it gives more room to turn without damaging the frame/paintwork. No ebike is perfect, but i think with care and regular maintenance this bike should be very reliable. This is my 4th ebike and I for one am very, very happy with my new vitilan T7 pro 52v 1000w in black. Stay safe(i wear a full face helmet and gloves) and happy riding people!

8 November 2025
Unprompted review

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