VisionDirect.com.au Reviews 

19,148
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 400 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of stylish frames available at competitive prices, making it very straightforward to find the ideal pair of glasses. Consumer feedback highlights that the online ordering system is simple to navigate and shipments generally arrive promptly and safely. Some reviewers were not happy with delivery times, noting that packages occasionally took several weeks longer than expected to reach their destination. A few consumers also reported serious concerns regarding product durability, mentioning that items occasionally broke or suffered damage after only a short period of use.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the amazing quality,... See more

Quality

People report positive experiences with quality, highlighting amazing products, comfortable frames, and... See more

Price

Customers had positive experiences with price, highlighting incredibly reasonable rates and unbeatable offers... See more

Order

Clients share positive opinions on order, frequently highlighting that the ordering process is easy and... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting fast shipping times and orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love these glasses. I had multi focal progressive lenses added with dark grey polarisation. Superb quality. I couldn’t be happier with all aspects - quality original brands, great options for adding... See more

Rated 5 out of 5 stars

So many styles available with all measurements and style codes makes it a breeze to choose the perfect pair or find an existing design. Very competitive in pricing, beautiful high quality glasses and... See more

Rated 5 out of 5 stars

Vision Direct has a huge range of frames at incredibly reasonable prices. Ordering online is easy and exact, and my new glasses arrived quickly and safely. They were correct first time with no adjustm... See more

Rated 5 out of 5 stars

I ordered my prescription glasses on December 21 and received them on the 7th of December. The online tracking system was very easy to use, and I could check the status of my order at any time withou... See more


Company details

  1. Glasses Store
  2. also in
  3. Contact Lenses Supplier
  4. Eye Care Center
  5. Fashion Accessories Store
  6. Optician
  7. Sunglasses Store

Written by the company

Vision Direct is a leading local eyewear e-commerce in Australia. With over 15 years of expertise in the eyewear industry, Vision Direct sells an extensive range of eyeglasses, sunglasses and contacts at the best prices. They offer frames from both designer and affordable brands, with free standard lenses that can be fully customised with a variety of high-quality lenses and coatings. Whether you want single-lens, progressive, blue light block or photochromic, Vision Direct has everything you need for the clearest vision and optimal eye health.

Vision Direct

Written by the company

180+ designer brands for less
The largest selection of designer eyewear online
100-days returns
Shop with confidence! With our 100-day return policy, you can find your perfect pair.
Expert optical advice
Get professional optical advice from our in-house opticians and Optical Centre.
Unbeatable customer service
When it comes to questions, our customer service team is all ears. They are happy to support you with anything you need.
24-month warranty
Our exclusive 24-month warranty covers all manufacturer defects for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
Help us envision a better world
We partner with organisations such as WWF Australia and 1% for the Planet to drive environmental and social change. Your purchases from SmartBuy Collection, Arise Collective, LMNT, and Oh My Woodness! help give back to communities to make a difference.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

19K reviews

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4.7

All reviews

(19,148)

361 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great experience

Good service, great knowledgeable optometrist asked the right questions with a terrific tech team and helpful support staff very happy with your product reading glasses fit and look great with a good price and delivery was quick and efficient and I appreciate all the above and i have already recommended your business to friends thank you to all involved

10 May 2026
Rated 3 out of 5 stars

DO NOT USE THIS COMPANY!

They'll probably delete this, but here's a real review from an actual customer for those considering using this company. DONT DO IT! If I could give 0 Stars I would.
I ordered some sunglasses from this company in February and only just received the correct lenses last week! It took them 4 goes to get them right. They kept sending me a reading prescription for sunglasses, despite my prescription clearly showing I was near sighted. Each time it didn't feel right I had to go into Specsavers to get the lenses checked, and even they couldn't believe I kept receiving reading lenses, especially given my prescription and the fact they were sunglasses. Every time I messaged them I spoke with someone different, and had to explain it all over again. Then wait another 2 weeks for my replacement lenses, only to be given reading lenses yet again! Steer clear of this company. I read other reviews from people having similar issues, and that should have been a red flag, but the proce was OK, so gave them a try. Big mistake. So here's your warning, hopefully I save someone else the heartache.

20 April 2026
Unprompted review
VisionDirect.com.au logo

Reply from VisionDirect.com.au

Hello Jamie,

Thank you for providing feedback. I am sorry to hear that you are concerned about the item you purchased. I'm here to turn things around and give the service you deserve.

VisionDirect aims to deliver the best experience for our customers. We highly value your feedback and will promptly contact you to resolve any issues.

Sincerely,
Ronald

Rated 1 out of 5 stars

Avoid this shop - Vision Direct Australia

Avoid this shop! They charged me for expensive multifocal lenses but delivered cheap single-vision lenses instead. My optometrist confirmed the error, but Vision Direct refuses to take responsibility. They tried to make me pay for the return postage on their own mistake and have now ghosted my emails. Total lack of integrity and terrible customer service.

26 April 2025
Unprompted review
VisionDirect.com.au logo

Reply from VisionDirect.com.au

Hello Apple,

Thank you for providing feedback. I'm sorry to hear that you are concerned about the item you purchased. I'm here to turn things around and give the service you deserve.

VisionDirect aims to deliver the best experience for our customers.

I’d love to assist you further, but I’ll need your order details to contact you via email.

Looking forward to your response!

Sincerely,
Gielle

Rated 5 out of 5 stars

A helping hand

With the courier company loosing and delivering the parcel to the wrong address the Vision customer service team were extremely helpful in resolving the issue. The glasses are excellent and my wife loves them, they are great quality and good value for the price.

14 April 2026
Rated 5 out of 5 stars

Awesome service

Awesome service, quick delivery, and amazing quality of product. Highly recommended and will definitely be coming back for future glasses

14 April 2026
Rated 5 out of 5 stars

Vision Direct

These frames are great, and the transitions lenses are perfect. The price was very reasonable. The completed eyeglasses arrived very quickly.

14 April 2026

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