We signed up with Virtual Headquarters last year and it’s been a great experience from day one. The team is professional, responsive and always polite. Whenever post comes in, we get a friendly email... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Emma and in particular has been amazing in answering questions regarding applying for the virtual office and the process . She advised promptly every step of the way and was so helpful . I know i cou... See more
Company replied
We are about to renew our virtual office package for our 4th year. It's perfect for what we need as a business that has moved from a traditional office setup to a home based one. Creech Castle is not... See more
Company replied
We moved our registered company address to Virtual HQ and have been so impressed with the service and their virtual office rates. The reception at Blackwell House are professional and efficient. Any... See more
Company details
Written by the company
Virtual HQ are the leading independent provider of virtual office solutions in the UK. Enjoy the benefits of a physical office, without breaking the bank. Watch your company grow and reap the rewards, as well as accessing one of the largest virtual office networks in the UK, offering premium services in prominent locations. At Virtual HQ, it's not just about keeping up appearances - it's about helping your business work harder. And we know how to work up a sweat.
Contact info
Baldwin Street 27-29, BS1 1LT, Bristol, United Kingdom
- 03301599894
- sales@virtual-headquarters.com
- www.virtual-headquarters.com
4.6
Excellent
389 reviews
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our virtual office in Birmingham is up…
Our virtual office in Birmingham is up for annual renewal again and we have no hesitation in renewing our agreement.
Julie contacts us if we have a problem with post etc.
i think this is our fourth year here, whereas we only had one year with our previous virtual office provider, think that says it all.
12 February 2026
Unprompted review
Great service and communication
Great service and communication. Thanks very much. We’ve been happy for years.
12 February 2026
Unprompted review
Excellent and straight-forward service
Excellent and straight-forward service. Provides everything needed for a virtual office in a simple and cost-effective package and options selection. Ideal postcode and easily accessible location when needed.
11 February 2026
Unprompted review
Fab service
Fab service, simple and efficient processes. Happily renew year in year out, no complaint!
27 January 2026
Unprompted review
I had a great experience with Virtual…
I had a great experience with Virtual Headquarters, They have a very professional and responsible team.
"Emma" in particular is a great assistant, I had a few questions and she always responded very quickly and resolved them in a very professional manner.
22 January 2026
Unprompted review
Very easy to deal with
Very easy to deal with. Really good customer service and good value!
23 January 2026
Unprompted review
Great office space and meeting rooms in…
Great office space and meeting rooms in Leeds. Easy to renew the lease, can use as much or little as you want - so great modern flexibility.
19 January 2026
Unprompted review
Excellent services from Virtual Headquarters Ltd
We use Virtual Headquarters Ltd for our virtual office services, including call handling, post diversion, and registered office provision, and have been extremely pleased with the service. The team is professional, reliable, and responsive, ensuring calls are handled efficiently and correspondence is managed promptly.
The service provides a high-quality business presence without the overheads of a physical office, and we value the consistency and attention to detail across all aspects of delivery. Virtual Headquarters Ltd offers a dependable, well-managed solution that we would confidently recommend to other organisations.
7 January 2026
Unprompted review
Reply from Virtual Headquarters
Thank you very much for taking the time to share such a positive review.
We’re delighted to hear that you’ve been pleased with our virtual office services, including call handling, post diversion, and registered office provision. It’s great to know that our team’s professionalism, reliability, and attention to detail have made a meaningful difference to your experience.
Providing a high-quality business presence while removing the overheads of a physical office is exactly what we aim to achieve, so your feedback is especially rewarding for us. We truly value your trust in Virtual Headquarters Ltd and your recommendation means a great deal to the whole team.
Thank you again for your kind words and continued support we look forward to working with you 🙌
Great experience
Great experience - quick to respond, any issues dealt with professionally. Everything has been extremely stress free and a breeze.
6 January 2026
Unprompted review
Reply from Virtual Headquarters
Thank you very much for your kind feedback.
We’re really pleased to hear that you’ve had a great experience with us and that everything has been stress-free. Our team always aims to respond quickly and handle any issues professionally, so it’s wonderful to know this has been reflected in your experience.
Thank you for choosing Virtual Headquarters Ltd we truly appreciate your support and look forward to continuing to assist you 🙌
AVIOD THIS COMPANY!!! Fraud
Please do not use this company, unreliable and really bad customer service! I has been told someone has taken over the freehold of the virtual office, and it was the new owner who gives me notice that the virtual office service will be ended by the end of Jan 2026! However, I just renewed for another one year in November 2025! I emailed Virtual HQ, got no reply. I called several times, and no one gave me a call back! They just disappeared and no where to get my refund! Totally fraud!!! never use them again!
15 December 2025
Unprompted review
Reply from Virtual Headquarters
Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration caused by the closure of this location.
The closure of the site was highly unusual and unfortunately outside of our control, following a change in the freehold ownership. As soon as we were made aware, we took steps to support affected clients through the transition.
We would like to clarify that we did respond to your correspondence and that a refund was issued to you. In addition, we also offered an alternative location to ensure continuity of service and to minimise disruption wherever possible.
We fully understand how unexpected changes can be inconvenient, and we appreciate that this situation was disappointing. However, we respectfully feel it is unfair to suggest that no response or refund was provided, as both were actioned.
If you would like us to revisit this matter with you or if there is anything further we can assist with, we would welcome the opportunity to discuss this directly.
Emma and in particular has been amazing…
Emma and in particular has been amazing in answering questions regarding applying for the virtual office and the process . She advised promptly every step of the way and was so helpful . I know i could count on her and go back to her with anything in the future .
Andy also was particularly helpful in the later stages of the application , and provided the confirmations promptly and efficiently . Great team! Thank you both!
12 December 2025
Unprompted review
Reply from Virtual Headquarters
Thank you so much for your kind words and for taking the time to leave such a thoughtful review.
I’m really pleased to hear that you found the virtual office application process clear and well supported, and that I was able to assist you throughout each step. It truly means a lot to know you felt confident reaching out and knew you could rely on us.
Thank you again for your trust and for choosing Virtual Headquarters Ltd. We’re always here should you need anything in the future.
It all started out ok
It all started out ok with great communication, but since discovering that none of my mail has been reaching me (16 Commerce Square, Nottingham), they've been ignoring me, including ignoring my request to cancel the service. There's also no way to cancel or remove your card details, so I assume they'll just keep taking the payments.
They previously offered to send a test letter, which also didn't reach me, then that was it. Completely cut off from all communication with Emma.
I've been politely emailing and ringing them, but don't seem to be getting anywhere. When I email they don't reply. When I ring they take details and then nobody rings back.
10 December 2025
Unprompted review
Reply from Virtual Headquarters
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your frustration and appreciate the opportunity to respond.
We would like to reassure you that this matter has been resolved. We have been in contact with you, your cancellation request has been actioned, and no further payments are being taken from your account.
Regarding the mail issue, we understand how concerning it is when correspondence does not reach you as expected. We did investigate this and offered a test letter to help identify the cause, and we’re sorry that the situation caused inconvenience before resolution.
We would also like to clarify that we have not intentionally ignored any correspondence. During busy periods, there can unfortunately be delays, but we take this feedback seriously and are reviewing internal processes to ensure communication is clearer and more timely going forward.
If you have any remaining concerns or would like written confirmation of the cancellation for your records, please do not hesitate to contact us directly and we will be happy to assist.
Thank you again for your feedback.
Excellent office space provider. Recommend
I have rented a virtual office space with virtual HQ for a number of years. Always had an excellent service. Staff are friendly and attentive and location is very convenient too.
3 November 2025
Unprompted review
Reply from Virtual Headquarters
Thank you very much for your lovely review and for your continued support over the years.
We’re delighted to hear that you’ve consistently received excellent service and found our team friendly and attentive. It’s also great to know that the location has been convenient for you.
We truly value your loyalty and recommendation, and we look forward to continuing to support you with your virtual office needs for many years to come.
Great service
Great service, really happy with the choice of offices and the online portal for dealing with post is very ease and convenient.
14 November 2025
Unprompted review
Reply from Virtual Headquarters
Thank you very much for your great feedback.
We’re really pleased to hear that you’re happy with the choice of offices and that you find the online portal easy and convenient to use for managing your post. Providing a smooth and efficient experience is very important to us, so it’s great to know this has been your experience.
Thank you for choosing Virtual Headquarters Ltd we truly appreciate your support.
Very good professional service
Very good professional service, would highly recommend
14 November 2025
Unprompted review
Reply from Virtual Headquarters
Thank you very much for your kind review.
We’re delighted to hear that you found our service professional and would recommend us. Your feedback is greatly appreciated and means a lot to the team.
Thank you for choosing Virtual Headquarters Ltd.
Good service!
We've been working with Virtual HQ for 3 years now and are about to renew for a 4th year. We've been very pleased with their services and prompt responses to all our emails. We have a Virtual Address for our company with mail forwarding, and all has been ok.
4 November 2025
Unprompted review
Reply from Virtual Headquarters
Thank you very much for your kind review and for your continued support over the past three years.
We’re delighted to hear that you’ve been pleased with our services and our prompt email responses, and that your virtual address and mail forwarding have worked well for you. It’s always rewarding to support clients long term, and we truly appreciate your trust as you head into your fourth year with us.
Thank you again for choosing Virtual Headquarters Ltd we look forward to continuing to support your
Reply from Virtual Headquarters
Thank you very much for your kind feedback.
We’re pleased to hear that you’ve had a great experience with our service and found our team responsive. Your support and recommendation mean a lot to us!
Renewing for our 4th year
We are about to renew our virtual office package for our 4th year. It's perfect for what we need as a business that has moved from a traditional office setup to a home based one. Creech Castle is not only a high quality address/location at the heart of where our core client base resides but it provides a reliable service for forwarding on important mail to my home.
27 October 2025
Unprompted review
Reply from Virtual Headquarters
Thank you very much for your kind review and for your continued support over the past three years.
We’re delighted to hear that our virtual office package continues to meet your business needs and that Creech Castle provides a reliable and convenient service for forwarding important mail. It’s fantastic to know that the location works well for your client base and that you’re happy with the service as you transition from a traditional office setup.
We truly appreciate your loyalty and look forward to supporting you in your fourth year and beyond.
Very straightforward and easy to use…
Very straightforward and easy to use service, and an attentive and quick onboarding.
15 October 2025
Unprompted review
Reply from Virtual Headquarters
Thank you very much for your kind feedback.
We’re delighted to hear that you found our service straightforward and easy to use, and that our onboarding process was quick and attentive. Providing a smooth experience for our clients is very important to us, so it’s wonderful to know this was reflected in your experience.
We truly appreciate your support and look forward to continuing to assist you.
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